Customer Reviews for Riverside Mini Lock Storage
(U-Haul Neighborhood Dealer)

119 reviews

2 Riverside Dr   Trenton, ON K8V5P8
(North of 401 Across from RONA)

(613) 392-6124

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(613) 392-6124

2 Riverside Dr
Trenton, ON K8V5P8
(North of 401 Across from RONA)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

We had the best service when renting our uhaul this time. The man running Riverside Mini Lock was so patient and kind. He went above and beyond to make sure we got into that truck. Thanks so much!!

Angela Connors 
Rating:
5.0

Customer did not leave a comment.

Geoff Bryant 
Rating:
5.0

Customer did not leave a comment.

Laura Brown 
Rating:
4.0

Customer did not leave a comment.

Robert Adair 
Rating:
3.0

Wasn’t very happy trailer straps kept coming undone on dolly was very poor shape

JAMES KNIGHT 
Rating:
3.0

Customer did not leave a comment.

Stephen Garbish 
Rating:
2.0

Tablet wasn't working. Chair broken

andrew vanberstoop 
Rating:
3.0

Customer did not leave a comment.

alain lamothe 
Rating:
5.0

We had to extend our rental and it was a quick/ easy process. Owner of facility was very friendly to deal with.

TAYLOR Morrison 
Rating:
5.0

Customer did not leave a comment.

Catherine Ehrenreich 
Rating:
5.0

Customer did not leave a comment.

Michelle RIcher 
Rating:
4.0

Customer did not leave a comment.

Tyanna Chittenden 
Rating:
3.0

Customer did not leave a comment.

James McGaw 
Rating:
4.0

The check in process was lengthy.filling out document and uploading them along with drivers license via cell phone wasn’t working that well. No scan available to speed up the process.

Bruno Rainville 
Rating:
5.0

Since it was a storage facility, a bigger, more readable sign could be set up or information on the web site on how to get access to the compound for after hours drop off.

Claude Dion 
Rating:
5.0

Staff was helpful and kind and everything went as it should.

Frank VanEkeris 
Rating:
5.0

Customer did not leave a comment.

James Phillips 
Rating:
4.0

Customer did not leave a comment.

Adam Jenkins 
Rating:
5.0

Customer did not leave a comment.

EDWARDJ FOSTER 
Rating:
4.0

Uhaul was very friendly and knowledgeable and helped us to rent what we needed.

Jamie Mark 
Rating:
3.0

Customer did not leave a comment.

Dan Duncan 
Rating:
4.0

Customer did not leave a comment.

RODERICK MACNEIL 
Rating:
3.0

I had zero issues with the location itself, but I had nothing but issues with the uhaul website and app. I ended up having to pay for an extra day because your app is a broken piece of garbage, and when I called customer support to sign the trailer back in, I was left on hold for 30 minutes before being hung up on. That happened twice. If you want to advertise 24H return service, you need to give 24H service. I am getting really tired of your shit customer support, uhaul.

KEVINMARK TOPHAM NESDOLY 
Rating:
3.0

Outside of building needs attention Flowers over grown with weeds Agent was friendly and pleasant

DORCAS ROCK 
Rating:
4.0

The online booking that I made (after almost an hour on hold) was not able to be used by the person at the site because she kept getting an error. She rebooked the whole thing and then was finally able to give me my rental equipment. The dropoff location for the trailer I rented was entered incorrectly in my online reservation though.

MAJA BEG 
Rating:
5.0

Customer did not leave a comment.

PAVEL GARCHENKO 
Rating:
3.0

The mobile booking experience was an absolute nightmare. Riverside had hidden the keys in the vehicle, but this was not known to anyone. When attempting to start the pick up process, the app stated that it must be handled manually. Called into the call center, and was passed around three times, eventually booking with another location 30 mins away. Called the Storage yard, and they let us know where the key was, so had to call back to Uhaul to reactivate the original rental. Overall, UHaul's process and technology needs help. Staff were great, and tried their best to rectify a horrible experience.

Andrew Hogg 
Rating:
5.0

Customer did not leave a comment.

Anna Dufresne 
Rating:
5.0

Customer did not leave a comment.

Lawrence Byrnes 
Rating:
4.0

Customer did not leave a comment.

Steve Ruetter 
Rating:
5.0

Customer did not leave a comment.

Terry Maschke 
Rating:
4.0

Customer did not leave a comment.

Bruce Schiewe 
Rating:
3.0

Customer did not leave a comment.

Charles Hayes 
Rating:
3.0

Customer did not leave a comment.

Wayne Hodge 
Rating:
3.0

Customer did not leave a comment.

Nick Church 
Rating:
5.0

The app is garbage. Doesnt work at all. Ended up having to do it on my browser on my phone. Whoever designed the app, did not test its functionality in the real world.

joshua Stride 
Rating:
5.0

Customer did not leave a comment.

Brent Wood 
Rating:
4.0

Customer did not leave a comment.

Terence Brooks 
Rating:
1.0

They were closed during their posted business hours. We had to call the Owen Sound office for help. We phoned and left a message at this Trenton site, but it was not returned.

Kathleen Ryan 
Rating:
5.0

Customer did not leave a comment.

Jim Boland 
Rating:
3.0

No one there when dropped off... Dropped off during closed hours

amanda joice 
Rating:
5.0

Customer did not leave a comment.

peter wiesner 
Rating:
3.0

Customer did not leave a comment.

Michelle Bailey 
Rating:
5.0

Customer did not leave a comment.

Mike Nolk 
Rating:
5.0

Quick, easy, and professional. Will be going there for future uhaul needs.

Rynn Kennedy 
Rating:
5.0

Customer did not leave a comment.

John Speakman 
Rating:
3.0

Customer did not leave a comment.

KEITH COLLIER 
Rating:
5.0

Was an excellent experience.

JUSTIN KENNEDY 
Rating:
5.0

Customer did not leave a comment.

JOHN FALKENBERG 
Rating:
1.0

when u have someone rent a truck one way have a closer drop off point then 5o kg

MICHEAL Dennison 
Rating:
5.0

Customer did not leave a comment.

alison chard 
Rating:
5.0

Customer did not leave a comment.

Yvonne Yu 
Rating:
3.0

Customer did not leave a comment.

Mike Reynolds 
Rating:
3.0

don't know when it was last checked over. The left signal light did not work but I took it anyway since I had a commitment to look after. Unit handled well.

Renny Van Gilst 
Rating:
4.0

Customer did not leave a comment.

Tiffany Bate 
Rating:
3.0

Customer did not leave a comment.

Shawn Bryans 
Rating:
3.0

Customer did not leave a comment.

Jonathan Rood 
Rating:
3.0

Opens later then scheduled. should open on time.

JEAN Belanger 
Rating:
4.0

I had very good service from this location. and would rent from their.

MIKE MACNEIL 
Rating:
5.0

Fantastic service for both the pick up and the drop off. Thank-you so much for the great experience - I will definitely use this business any time i am in need of a trailer of any type.

shawn macdonald 
Rating:
5.0

Customer did not leave a comment.

David Graham 
Rating:
5.0

Customer did not leave a comment.

Tammy Heath 
Rating:
4.0

Most people move on weekends. More locations should be open. This location was great to work with.

tony brant 
Rating:
3.0

Customer did not leave a comment.

LISA ALGAR 
Rating:
1.0

Have people there when they are supposed to be Have the head office or booking place communicate better with outlets I had to return 3x for my balance then wait 20 mins for them to figure it out! very unhappy

PAT WANNAMAKER 
Rating:
2.0

Customer did not leave a comment.

MIKE WILLIAMS 
Rating:
2.0

Better costumer service, clean vehicles before rental, be able to pay with interac.

peter mitchell 
Rating:
4.0

Customer did not leave a comment.

Michelle Benford 
Rating:
4.0

wasnt open on saturday my arranged pick up date so i needed to pick up on friday which was ok but then i was told i need to return on sunday and not on monday as i originally planned (my move date was saturday and i didnt need truck friday afternoon)

ELI LEVARY 
Rating:
5.0

Customer did not leave a comment.

DAVE VALDES 
Rating:
5.0

truck was dirty and leaking power steering was making noise and clunking noise when turning the truck

jim mclary 
Rating:
4.0

Customer did not leave a comment.

allen duquene 
Rating:
5.0

Customer did not leave a comment.

HAROLD ELLIS 
Rating:
3.0

It was closed and we just dropped off the key in the slot.

JACQUELINE BANAS 
Rating:
5.0

Customer did not leave a comment.

LISA WITHAM 
Rating:
4.0

Excellent customer service. Polite and understanding. Keep up the good work!

LARRY WARREN 
Rating:
4.0

Customer did not leave a comment.

ALEXANDRIA GOSELIN 
Rating:
3.0

Customer did not leave a comment.

ROBERT JOHN HUNTER 
Rating:
1.0

I order a 17' uhaul weeks in advance and was told I would have one and was sent a confirmation. When I went to pick it up I got a 10'. Was very angry because that caused us slot more time to move. Will never go back and have to rent another one soon. Joanne Williams

JOANNE WILLIAMS 
Rating:
3.0

Couple of items that could have used improvement. Windshield wiper mechanism did not work. We filled it with fluid just in case that was the problem, but it was mechanical. We were asked to drop the truck for 9am. on sunday, however not told by Riverside that no one would be there to accept key and paperwork.

KATHY PRYOR 
Rating:
3.0

Customer did not leave a comment.

MARK WESTFALL 
Rating:
5.0

Don't send them to action towing for any service. Make sure the equipment is where the pick up is.

AMANDA CAR 
Rating:
4.0

My original trailer had bad tires. because we were traveling long distance, the young lady put me into another unit. It was cleaned and ready to go. Tires pressures were not at recommended rating, but I took care of this before loading. Move to thunder bay went without any set backs, Thank You.

Ronald Hayden 
Rating:
4.0

Absolutely nothing at all to complain about. The weather was bad but everything went smoothly and carefully.

MARKO KATIC 
Rating:
4.0

all good

barry short 
Rating:
4.0

serve with a smile , and in and out . rented trailer for moving a vehicle no problems at all thx John

JOHN BAGNELL 
Rating:
3.0

One tire had almost no treads on it. Otherwise good access from the highway. Agent ok but not super communicative.

JUDITH LAWSON 
Rating:
2.0

the major issue was the right equipment was not available for me as per my reservation. This was not the fault of the Trenton location but U-Haul Corporate. This is the 2nd time I have rented in the past 3 years. I will not do business again with U-Haul. When I make a reservation I expect to get my booked equipment at the time and location of my reservation. I was advised that there was a 4'x8' trailer when I booked a 5'x9'. I would never have completed my move with the smaller trailer. It was up to me to call Montreal and try to arrange a suitable arrangement. Fortunately it worked out but there was definitely a possibility that it would not have. Never again.

Michael Thomson 
Rating:
4.0

Customer did not leave a comment.

RICHARD ROBITAILLE 
Rating:
1.0

Was not ready for pickup.. Brake Buzzer and light came on during trip... poor customer service ... a full refund would be advised...

STEVE MOULTON 
Rating:
2.0

Truck was dirty inside the cab and in the box. Said it had half a tank of gas when it didn't. Thankfully I took a picture of the gas gauge. I went 7.5 miles (2 of which to the gas station) put in ten bucks. They accused me of not filling it up. Although when I showed her the picture she said it was ok. They did not look at the truck leaving only when it came back

DEAN POTTER 
Rating:
3.0

Customer did not leave a comment.

JEAN-PHILIPPE TASCHEREAU 
Rating:
4.0

Customer did not leave a comment.

Pamela Davies-Godden 
Rating:
5.0

Everything went great. Friendly, professional staff member. Thank You.

MARGORIE GRAVES 
Rating:
3.0

Price is far too high!

sherri Voss 
Rating:
1.0

This facility was poorly organized and I was the only customer in the business while I was there. I stood there for 45 minutes while they tried to figure out how to print a receipt and when I started to get impatience, refused to manually issue a receipt. The employees were not accommodating in any respect. The two employees were grossly incompetent and did not even attend with me to the truck to make sure it was in suitable condition. I would never rent from this location again.

John Ayres 
Rating:
4.0

Customer did not leave a comment.

FLAMAND REMI 
Rating:
3.0

My whole reservation was messed up and the pick up location was not where I wanted it, my truck was not what I asked for and your regional office was completely ignorant. With the customer service I received I would not recommend your services to anyone

JODY KUZMICH 
Rating:
5.0

Customer did not leave a comment.

NORMA ST JACQUES 
Rating:
2.0

we ordered a 17' and we given a 14'!! If i had wanted 14 i would have ordered it. We had to make 2 trips. we had 6 pices left for the 2nd trip what a waste of our time. The agent could not get the computer to work properly and had to wait at least 45 mins to get it started. over all it was a disaster bad back and knees after this one. won't use them again

JOHN STEWART 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top