Very convenient! Clean and easy to locate. Using the U-Haul app helped make the return simple after business hours.
Abigail Cote
Customer Reviews for Sage Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was helpful and efficient.
Jon HillenThis was the easiest part of the trip. The guy was super helpful. It looked like a u-haul place. Would easily rent or recommend this location.
Mark WeaverWhen I arranged for the trailer I told the woman that I was going to Bend OR. She implied that I needed to return the trailer in Redmond OR. The return location was an hour out of my way and I passed other U-Haul locations on the way!!!! Then, in Redmond the place was deserted and we had to go to the website and upload pictures of the trailer in an abandoned parking lot with one bar of reception! I really feel like that woman lied to me in order to have me reposition the trailer to suit the company. Talk about poor customer service!!!
Kevin MartinWe were a last minute rental and everyone, from the call center to the pick up location, hustled to make sure we had what we needed . Drop off was super easy too. Thank you!
Jessica BollingerGreat Service. Katie was great. Thank you.
Sarah DelantyBetter customer service. Your U hall app is garbage. Not user friendly. Plus the app crashed constantly. To the point we I couldn't even go through the checkout process successfully.
Joseph JarvisThis location continues to be the epitome or courtesy, competence, and customer service.
LEE DAVISVery helpful
Robert CraigFriendly helpful A guy hooked up the tow dolly.
corey helyerThe staff were friendly and helpful. Really nice folks. This was by far my best u-haul experience.
Lee DavisThis was an excellent option to move our small amount of stuff from Texas to Oregon. It was a small assisted living apartment move and the Ubox was just right to get the job done. Website, staff on the phone, and staff at the destination location were all great!
Clay EpplerThe person who helped us with check out and check in was awesome. Great experience, thank you!
Troy KiddVery happy with my experience John Harm
John Harmeveryone was kind and friendly.
Norm OrioNothing... Yes you are a facility has been the best one to have ever visited and if you look at my history with U-Haul I've used them probably 10 times in the last 10 years or less. When I get there my truck is ready right out front, not among others which I have to go and try to fish out. I'm moving from Redmond to Bend shortly but I will definitely use this location if I ever need to use a truck, Even though I live in Bend. Best facility ever 10 stars if I could!
Ronald ReedNot much, everything was handled smoothly.
FRANK BORGKatie and her staff are amazing. Thank you a thousand times.
MARTIN DEWAYNE HARRISONSuper easy to drop off here. The person who checked me in was fantastic. Very friendly and enthusiastically listened to my stories about driving the big truck.
Seth GrossTreated me absolutely great.
DENNIS RANDALLThe products are good and reliable. The location is super convenient. The people are excellent—second to none. I will return for all my hauling needs.
eli warrenI told the attendant of the water issue on the flooring.
KENNETH TIBBETSKyle, the young man that checked the equipment back in was awesome. We actually left a very important item in the truck. He was very prompt to let us know. He promised to keep this item safe and warm, gave us his cell number if we needed the item sooner, as the next day they were closed, (new year day). This item was my Mother (her ashes). Thank you Kyle, kind people is what the world needs more of! Best
Kim RasmusenThe staff here were quite professional, appreciative and we were impressed.
HENRY GEORGE MC DONNELLRandom fees added at the end. Won’t respond.
Justin MillerThank you
Sherrie DobynsAwesome experience I will definitely be spreading the word!
Joe HawkinsKeep up the good work 👍👍👍
DALE R VINSONFirst off I reserved at Polar Bear in Redmond, got there and they didn't have the trailer, had to go to Sage and do new rental. I returned the trailer the next morning in less than 24 hours but was charged for 2 days?
Steve CrawfordOur move took longer than expected and we were not able to turn our truck in until the next morning. Grateful that they understood the stress of moving, and thankful I was not charged another rental day.
Jeff whitneyVery friendly and helpful. Somewhat difficult to find, but worth the effort and once you know, you know forever.
TERRY IVERSONExcellent service and customer support. I was very satisfied with the service I received and will give this UHaul a thumbs up for services well done.
Lyle ChristensonKelly and Kyle were stars. Professional, polite and friendly. Highly recommended probably the finest U-haul facility I have ever used.
MARTIN DEWAYNE HARRISONThey did all the work for me, easy peasy
Kim RasmusenVery friendly and helpful. I was very impressed with the service I received and I also appreciated how he helped me save money by giving me advice on what supplies were truly needed and which ones I could get by not needing. Excellent service !
Charles ReynoldsKeep doing what you’re doing
Steven BesseyKatie was great.
AMIR RAZZAGHI ARDEHAEIAll Around Awesome
Lorraine CrockfordThe guy is super nice and very professional.
Tranette HepburnKatie was very nice and helpful, great person to deal with.
teresa legrifI was very impressed with the drivers care in placing the boxes and picking them up and also very impressed with the Oregon coordinators.
Jim Connorno one was there 10: AM
RON WEIBELReally disappointed when the price went up 300 dollars from when I stopped by initially to ask about the workings of the U Box and when I went back 5 days later to make the reservation. I thought that sucked...
Jeffrey WaltonThey were exceptionally helpful and nice to deal with at all times.
Traci HartleyI can think of anything else to improve your business. 😊👍
wade bergesonI’d just say make the entrance more clear. We knew we were at the right place because of the uhaul signs and trucks but once we pulled into the driveway there was a no entry beyond this point sign even though beyond that point is where we needed to go to get to the lockbox and uhaul truck.
Deborah AndrewsBest customer service!
anna bothumVery nice place! The lady that worked there was very helpful and actually helped my husband unhook the trailer from our GMC Yukon. Amazing Customer Service!
Maarten LeunenWe were very happy with the process of renting containers for 5 months, having containers shipped from California to Oregon, and everything along the way. Staff were friendly and helpful and a special shout out to Katy in Redmond for helping us navigate through some things.
Tom GilmanCleanest U-Haul I have ever rented.
Doug PattonFriendly, fast and efficient. Highly recommend this location. Thank goodness we no longer have to deal with that self storage place off of 25th Place. Thank you U HAUL!
Donald VeverkaVery friendly and very nice
Marcea LemonsI have rented three times and will be renting a 26foot truck again to complete moving to a new house. Sage Equipment is very efficient and courteous and mad the experience very professional and pleasant.
William OpieWent to the U-Haul on sixth Street had equipment problems and they did not want to help me with another vehicle or solution called The U-Haul on antler and they were going to close in 10 minutes. They waited for me and helped me with the reservation and did not rush and were very courteous. I will recommend them to all my friends and also tell them not to use the U-Haul on six Street in Redmond, I think it’s the polar bear one with shell gas station there
KEITH STEWARTGreat service
KEVIN OWENNot happy with the delivery charge from Redmond to our house...in negotiations about this.
Thank you so much. Would love to purchase a bike trailer like that. Thanks again!!
Steve RobinsonOnly went here because original drop off said they had no room for truck. Wasn’t very pleased
David SmirlSuper helpful! The man who was there was very kind and helpful.
RACHEL CurtissThe location was fine I was uncomfortable with dropping off with just a key drop.
vicki bonagofski