Customer Reviews for RightSpace Storage
(U-Haul Neighborhood Dealer)

260 reviews

4601 E Rancier Ave   Killeen, TX 76543

(254) 213-7259

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 8:30 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 213-7259

4601 E Rancier Ave
Killeen, TX 76543

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 8:30 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lesana Davis 
Rating:
2.0

It's not the locations fault the website showed them being able to provide materials and equipment they do not keep in hand. For the best experience go to a actual Uhaul store

Deborah Torres 
Rating:
1.0

Customer did not leave a comment.

Tammy Kyeremanteng 
Rating:
5.0

Customer did not leave a comment.

robert manglona 
Rating:
5.0

The staff was friendly and helpful.

Scott Mather 
Rating:
5.0

Jackie was awesome, customer service was outstanding! I will be back if ever need another U-Haul rental.

Shanron Gilliam 
Rating:
5.0

The staff was very helpful throughout the entire pickup/return process. They are very nice to work with in the process.

michael orlando 
Rating:
5.0

Customer did not leave a comment.

Jennifer Brown 
Rating:
5.0

Customer did not leave a comment.

Gloria Harvey 
Rating:
5.0

Great service.

ZACKERY GERMAN 
Rating:
5.0

Should have the windows clean at least to see out on such a long drive rest of the truck dirty was not an issue

Cathy Matsumoto 
Rating:
5.0

This process is so easy to do. I love the app.

Noemi SaDiablo 
Rating:
4.0

Very good customer service! Very patient and understanding

Janice Brown 
Rating:
5.0

none

BILLIE WARE 
Rating:
5.0

Customer did not leave a comment.

DENZEL GRIFFIN 
Rating:
5.0

Location was GREAT for me to pick truck up. Have more available at that location. I was fine the only thing that was AWFUL was something you can't control. I took a lot to put gas back where we started because of gas prices. Other than that; it did what I needed to do to complete the task I had to do. THANKS

Linda Berry 
Rating:
5.0

Thank you excellent service.

Marco Morales 
Rating:
4.0

Customer did not leave a comment.

Allen Coleman 
Rating:
1.0

Not make reservations for someone and then cancel on them twice. Also, not rent out a dirty truck.

MELISSA CASTANEDA 
Rating:
5.0

Customer did not leave a comment.

Mike Shaw 
Rating:
5.0

Customer did not leave a comment.

Jessica Moore 
Rating:
4.0

Everything was good.

ROBERT JUTRAS 
Rating:
5.0

Customer did not leave a comment.

NAKIA BOLTON 
Rating:
5.0

Customer did not leave a comment.

DONALD HALL 
Rating:
5.0

Rancier location was perfect, but copperas cove and Killeen are a joke. I make the reservation for Killeen 3 weeks in advance. 2 days before they call me to tell me that copperas cove will have the truck I need for the pick up day. I drive to copperas cove on the day of pick up only to find that they do not have the truck I reserved 3 weeks ago. Then they tell me to drive to liberty hill which is now an hour and a half drive to get a truck. How can I trust U-Haul on a day like these where planning is essential to someone’s day. I felt that they got one over in me to have to use the smaller truck. Simply because I had to make 3 times the amount of trips just to clear the house when it would have only taken me 2 trips with the bigger one. The lady in copperas cove gave me a credit and said that’s all we can do and to have a good day. I got dismissed from a business as if it was my fault this happened. I would like a refund on my purchase. Spending 4 hours of my love day to figure this out is time I won’t get back and had to turn the truck back in because of work. Again rancier was perfect but I can’t image that these employees understand the value of customer service. Giving me a 50 dollar credit doesn’t solve my issue. It’s a free pass to get me to shut up. Beyond disappointed.

JOSE BURGOS-VARGAS 
Rating:
5.0

I had a great experience the lady who helped me was very knowledgeable and answered all my questions.

REBECCA SLAVEN 
Rating:
5.0

I've always used U-Haul never had a bad experience so I'll always use you and I'll always refer you to friends

MICKEAL LINDELL 
Rating:
5.0

Customer did not leave a comment.

KEVIN WOODS 
Rating:
5.0

Customer did not leave a comment.

Ketsia Ralph 
Rating:
5.0

Great customer service

TERICO CADE 
Rating:
5.0

Customer did not leave a comment.

Joseph Rogers 
Rating:
4.0

Customer did not leave a comment.

FRANCIS ORTIZ ORTIZ 
Rating:
5.0

Customer did not leave a comment.

COLIN RAINEY 
Rating:
4.0

Better price. The uhaul online says .41 a mile, past local, but what I was charged more...

PAUL JOHN 
Rating:
5.0

Easy pick up and drop off. Love the links to perform the inspection and all the process.

Lizivette Nunez 
Rating:
4.0

Customer did not leave a comment.

ROBERT GAINES 
Rating:
5.0

The crew was very professional and helpful throughout the whole process.

Michael Orlando 
Rating:
5.0

It was across the street from where I unloaded the truck. Very nice young lady.

JOHN BECKLING 
Rating:
5.0

Great customer service. Friendly and informative.

ROBERT LEON GAINES 
Rating:
5.0

Jackie has great customer service and knowledgeable

BOBBIE JO CARLISLE 
Rating:
5.0

Staff here is friendly and made my experience using uhaul very easy. Vehicle was clean, no complaints

Dynesha Williams 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Johnson 
Rating:
5.0

Customer did not leave a comment.

Derrick Dunlap 
Rating:
5.0

Customer did not leave a comment.

VICTOR JONES 
Rating:
3.0

Customer did not leave a comment.

Christopher Layton 
Rating:
3.0

The uhaul website offered moving blankets however this location did not have them. It’s not the locations fault. We tried calling the other locations, where put on hold and had no luck getting in contact with them. I would verify what’s available at the specific locations if it’s not an all Uhaul place.

Sarah Hernandez 
Rating:
5.0

Customer did not leave a comment.

ORLANDO BERNARD RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

ALYSSA KAY PARKER 
Rating:
5.0

Customer did not leave a comment.

Michael Dattoma 
Rating:
5.0

Check wheel alignment on truck before leasing them .

LUIS DELEON 
Rating:
5.0

Customer service was outstanding, so far is the best place i have rented from , i reserve on line but did not receive a confirmation number and the manager John on site took care of everything , im so great full I really needed the truck to move .

LUIS DELEON 
Rating:
5.0

The customer service at this location was friendly and thorough. I really appreciated this team at this location.

NaCrisha Mateo 
Rating:
5.0

Manager was great

Dawn Arellano 
Rating:
5.0

Awesoome Service The Rep at Right Way Storage was very courteous and helpful We will definitely will come back

Louis Dancer 
Rating:
3.0

Customer did not leave a comment.

Eugene Bell 
Rating:
5.0

I don't see a need for improvement. I was satisfied with the service, and the price was reasonable.

anglea moore 
Rating:
5.0

Employees was courteous and helpful.

angel jaca 
Rating:
5.0

Customer did not leave a comment.

Robert Schneider 
Rating:
5.0

Very friendly and great customer service.

bernadette walker 
Rating:
5.0

Customer did not leave a comment.

CARMEN LUKE 
Rating:
1.0

Make sure Ashley, the storage employee knows the paperwork of how to rent out a truck, U-Haul's policy & procedures and the paperwork to the truck return. I overpaid because she had no idea what she was doing!

SARAH RANKIN 
Rating:
4.0

Thank you so much for all your help definitely the only good thing about this uhaul experience! You guys rock

eugene Pawley 
Rating:
5.0

Customer did not leave a comment.

Eric Feldt 
Rating:
5.0

Customer did not leave a comment.

Frank Eckert 
Rating:
5.0

Customer did not leave a comment.

edwardo aponte 
Rating:
5.0

Customer did not leave a comment.

FELICIA RICHARDSON 
Rating:
5.0

Customer did not leave a comment.

Anthony Burns 
Rating:
1.0

The location service was good however I called 5 times and confirmed my rental for a 26 ft truck and when we showed up this morning to pick up vehicle we were told they did not have the 26ft truck and we would have to go to another location and the 20ft truck was the only big use available . Awful expience I don’t understand why confirmed several times our reservation still didn’t matter

karina cesena 
Rating:
3.0

Customer did not leave a comment.

Alquiez Russell 
Rating:
5.0

Customer did not leave a comment.

Barbara crawford 
Rating:
5.0

Customer did not leave a comment.

tiara williams 
Rating:
5.0

Customer did not leave a comment.

Eileen Pereira 
Rating:
4.0

Customer did not leave a comment.

Amy Sandell 
Rating:
5.0

Customer did not leave a comment.

Anthony Burns 
Rating:
5.0

cheaper pricing that's it. they where not bad , but still wish I could saved more.

Anthony murray 
Rating:
2.0

When we initially got the Uhaul we had to clean out the cab, it had a god awful mildew stench. That initially made us angry but we figured that because we had to move in a hurry that , that aspect could be over looked and that we decided to clean it up with some armoral wipes and febreeze spray . Then when it came time to load/unload the loading ramp had difficulty coming in/out; we eventually were able to get it undone by the help of our neighbors. Then when we inspected the floor before putting anything of ours in there , there was already little shards of glass on the floor, also it had looked as if it hadn't been cleaned. We also had a question, you guys used to supply a dolly for moving WITH the Uhaul? If that was to be paid as an extra then we would have been fine with that IF we had known that . Over all we were really unhappy with your service especially when we felt as if we paid high end for a low end product. Thank you, Kelsey Bracknell.

Kelsey bracknell 
Rating:
5.0

Customer did not leave a comment.

Patricia Riendeau 
Rating:
2.0

Windshield was as dusty and stained with marks like never been cleaned

Sahil Kumar 
Rating:
5.0

Customer did not leave a comment.

tiffany CHANEY 
Rating:
5.0

No issues

Gregg Cross 
Rating:
5.0

Great Service!!Excellent!!!

Sharon SMith 
Rating:
5.0

Customer did not leave a comment.

MARIE ALDERMAN 
Rating:
5.0

Excellent and professional service here.

Diana Ramirez 
Rating:
2.0

Frustrated with uhaul, not just this location. Trailer was too small, called uhaul and was told I could return trailer. When we returned it to another location in killeen, 4601 E Rancier Ave, Rightspace Storage, he told us to call uhaul to get out refund and he destroyed the original contract instead of returning it. We have been too busy getting another truck to call Uhaul 800 for the return.

Scott Roeske 
Rating:
5.0

Customer did not leave a comment.

DEIDRA ENGLISH 
Rating:
4.0

Customer did not leave a comment.

Jean Cearfoss 
Rating:
2.0

Clean out the cab of the truck. The seats were sticky and the front window was dirty. Also clean out the ash tray from previous renters.

Lavartis Hernandez 
Rating:
5.0

Customer did not leave a comment.

Paul Thomas 
Rating:
4.0

The cost per mile is a bit stiff. It would be nice if it were a bit cheaper. Overall, i was very satisfied though.

Marcus Daye 
Rating:
5.0

Customer did not leave a comment.

SHAERKA EVANS 
Rating:
5.0

Very helpful & efficient staff, good equipment.

Jack Johnson 
Rating:
2.0

I had placed a dolly for my order, staff knew about it well in advance at least 24 hours and even the morning I picked it up my rental was told they knew they did not have a dolly for my rental order. I, the customer had to go across town and get my own dolly from another location. Staff, the girls NOT THE GUY seem to not care that it was an inconvenience for my move. DO BETTER UHAUL, DO BETTER! Give over the top customer servicefor your rental customers. Remember we all pay over $150 for our services, and for it to be like this is unacceptable. Stand out UHAUL, I expected better!!!

Noah Canning 
Rating:
5.0

Customer did not leave a comment.

Colin Rainey 
Rating:
1.0

Customer did not leave a comment.

Matthew Sullivan 
Rating:
5.0

Customer did not leave a comment.

Brennan Bylsma 
Rating:
5.0

WONDERFUL SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!

shelley austin 
Rating:
3.0

I have more than one person working at U-Haul place at a time. There were four other customers ahead of me and I had an appointment and showed up on time. I did not like having to wait.

Jon Peterson 
Rating:
2.0

Store personel was awesome to work with great customer service and help!

MARGARET BOND 
Rating:
5.0

We were sent a text by U-Haul to return the trailer we rented to 102 East Veterans Memorial Blvd. The woman refused to take the trailer and was quite rude.We tried to return the trailer to another location close to the one on East Veterans Memorial and they too refused to accept the trailer. We had to search the internet on our own for a location in which to return the trailer, finally getting the location at 4601 East Rancier to take it. The Rancier location had great customer service, the one at 102 East Veterans Memorial was absolutely not interested in taking care of her customers.

terry espinola 
Rating:
5.0

Customer did not leave a comment.

BRANDON TYREE 
No reviews have been submitted for this location.

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