Customer Reviews for Ridgeland Mini Storage
(U-Haul Neighborhood Dealer)

2,807 reviews

120 W Ridgeland Ave   Ridgeland, MS 39157

(601) 605-2936

Office Hours

  • Mon-Fri: 8 am–1 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(601) 605-2936

120 W Ridgeland Ave
Ridgeland, MS 39157

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–1 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck cab was filthy and the floor board was covered in pet hair and what appeared to be mud at first but smelt like feces. The back of the truck had not been swept out and there were small broken mirror shards throughout. I would not have accepted the truck but there was no one on site and the entire day had been planned around getting the truck. The truck was in good working order and the personless pick-up and drop-off were easy enough to figure out though extremely inconvenient given the state of the truck.

Timothy Geddie 
Rating:
5.0

My reservation was modified by U-Haul 3 times including 3 different locations. The second location was the place I was expected to pick up the truck. The truck was not available and no one was on site for support. Customer service line was helpful, but I had to go to a different site to pick up a truck. This delayed transport of my items to the new location which caused me to miss other appointments.

Bradley Wertz 
Rating:
3.0

The location was closed due to staff illness but the Area Field Manager responded immediately to my call and personally drove to the drop off location to check in the equipment. Overall the team worked to make a smooth transaction.

Michael Medley 
Rating:
5.0

Great customer service, very helpful and friendly. Pickup and drop off were a breeze. Super convenient location.

James Davis 
Rating:
3.0

Customer did not leave a comment.

Philip Spence 
Rating:
5.0

Nice guy, of we need u-haul again, that's where we'll go!

hugh Castleberry 
Rating:
3.0

The truck was clean & drove smoothly. Although I ordered 2 dolly’s and did not receive them was an inconvenience for my move. I was refunded tho

Leanna Brown 
Rating:
5.0

Customer did not leave a comment.

Dan Hoffman 
Rating:
5.0

They did an outstanding job of making sure my truck was ready for early pickup and kept me notified.

Donald Davis 
Rating:
5.0

Customer did not leave a comment.

chris gathings 
Rating:
5.0

nothing , very helpful and informative

Tina Hughes 
Rating:
4.0

Everything worked

William Hussey 
Rating:
5.0

Customer did not leave a comment.

Justin Reed 
Rating:
5.0

Customer did not leave a comment.

Alexander Alston 
Rating:
5.0

Customer did not leave a comment.

timothy christmas 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HARRIS 
Rating:
5.0

Customer did not leave a comment.

Mark Brooks 
Rating:
3.0

The truck was not full of gas, I was late getting away with the truck due to no one telling me what to do. Was told that someone would be where I had to pick up the truck. Then I had to drive 43 miles out of the way to return the truck to another town that I had to pay milage on. so not really happy...

Robert Oliphant 
Rating:
5.0

Customer did not leave a comment.

Ben Alford 
Rating:
5.0

I’ve rented 3 different times from this location and always had a great experience. Mr. Robert makes sure that you are taken care of. The lot is easy to move around and is very safe, even after hours.

Stephen Schenck 
Rating:
5.0

Customer did not leave a comment.

Ron Stone 
Rating:
5.0

Central heat!!!

Inetha Hawkins 
Rating:
5.0

Keep my drivers license in your record and my other info to expedite the process

MATT HOLLEMAN 
Rating:
3.0

We returned at 4 pm and the location had closed at noon. Ended up leaving along side other trailers. Received confirmation they next day they received it.

Robin Harkey 
Rating:
4.0

Customer did not leave a comment.

keith kinkade 
Rating:
5.0

Customer did not leave a comment.

edward chaney 
Rating:
5.0

Customer did not leave a comment.

Steven Meadows 
Rating:
5.0

The best experience - nothing to improve!

Marvin Jeter 
Rating:
5.0

Customer did not leave a comment.

Stephen Schenck 
Rating:
5.0

Customer did not leave a comment.

rhonda roberson 
Rating:
5.0

Customer did not leave a comment.

Ronnie Phillips 
Rating:
3.0

The man at the Ridgeland, MS location was not friendly at all. I had reserved the trailer online a couple of days prior under my name since the Uhaul "Sign In" that we have has my name on it. (He let me know that this was NOT an account.). I had downloaded my husband's DL when I was sent an email to do so. This is because he would be the person driving the truck that pulled the trailer, therefore being the authorized person and one responsible for the trailer. When we arrived, my husband went into the building and gave the person this information. He immediately accused my husband and I of attempting to commit fraud and that my name would be red flagged by Homeland Security and he told us he could turn us away. We filled out the information in good faith and in Mississippi, we are considered as one and we can sign and complete contracts for each other. We were just trying to move a piano for our daughter, not do something illegal. He said he had to click a button stating we were not committing fraud and he would have to start all over with our reservation. He told us again that he could just send us on our way but he would fix what we totally did wrong. My husband and I really could not believe this man treated us with such disrespect and making us out as criminals. I know there are certain rules to be followed when Uhaul rents, however, there was no reason to make two people feel very uneasy to the point of it being scary. I have been to several of your locations for our trailer needs and have never been treated like this. I will not be returning to this location for future rentals.

Michelle Milner 
Rating:
5.0

Customer did not leave a comment.

Matt Holleman 
Rating:
5.0

proprietor was exceptionally knowledgeable and helpful

Dale Richard Younce Jr 
Rating:
5.0

very professional and thorough

saundra dewey 
Rating:
5.0

Customer did not leave a comment.

Malissa Coats 
Rating:
3.0

Customer did not leave a comment.

lisa buchanan 
Rating:
3.0

Dropped off after hours.

Elizabeth Santin 
Rating:
4.0

As soon as I started to drive the truck, a dash message popped up that Traction Control needs service and the ABS Light was also constantly on. The Hitch light was also on. I had to acknowledge all these lights but was worried about any other issue during my rental. Please take care of these maintenance issues for other customers. Thankyou

najam yaseen 
Rating:
5.0

Very easy and seamless process.

Mariea Thompson 
Rating:
5.0

Customer did not leave a comment.

Charlton Phillips 
Rating:
4.0

We had a good experience.

Eddie James 
Rating:
5.0

Customer did not leave a comment.

Clay Mercer 
Rating:
1.0

I was told my bed and couch would fit in the van it did not. I called no one ever called me

Tiffany Martin 
Rating:
5.0

This time during drop off was after hours so I did not engage with any personnel. I used before prior to relocating and the service was excellent.

Angel Longino 
Rating:
5.0

Customer did not leave a comment.

Laurie McCarley 
Rating:
5.0

Customer did not leave a comment.

KENNETH ONEAL 
Rating:
5.0

Customer did not leave a comment.

Lou Ann Woidtke 
Rating:
1.0

Closed

Malcolm Massengill 
Rating:
5.0

The U-Haul in Ridgeland, MS made it SUCH an easy experience! This is my first time renting one and it basically takes you through it step by step. Everything was well maintained and the key was exactly where it was supposed to be. The only thing is, there weren't instructions about where exactly to park it, but thats no big deal. Easy experience -- would definitely use again.

Abigail Wennerlund 
Rating:
4.0

Customer did not leave a comment.

Jeremy Green 
Rating:
4.0

Customer did not leave a comment.

Russell Irby 
Rating:
5.0

Customer did not leave a comment.

Becky Clarke 
Rating:
4.0

Customer did not leave a comment.

Russell Irby 
Rating:
4.0

The man who ran this location was very unpleasant.

William Steele 
Rating:
1.0

The vans are not clean. Just swept out. The one just rented needs an oil change, a taillight is out or not working properly, and the tire pressures are not balanced. This should all be checked before a customer drives off the lot.

karen moody 
Rating:
5.0

Customer did not leave a comment.

MIEKA AUSTIN 
Rating:
3.0

Customer did not leave a comment.

Louie Galey 
Rating:
3.0

I've done business with the location before and have been pleased. However, when I showed up with the trailer on a Thursday morning to return it, there was a closed sign on the door. It was about 9:00 a.m. so I called the phone number on my contract. I got a voice mail that the location was closed last week on Wednesday and Thursday. I had to find a spot to leave the trailer and had to manually lift it off the hitch and put in on the ground...not a good task for someone with back problems. Also, I had rented a 2-wheel dolly and pads. I left them in the trailer, but was worried that they might be stolen. I did receive notification the following day that the equipment had been checked in.

Alan Dukes 
Rating:
5.0

Customer did not leave a comment.

George Summerlin  
Rating:
5.0

Customer did not leave a comment.

scott carpenter 
Rating:
3.0

Customer did not leave a comment.

Avery Harps 
Rating:
4.0

Customer did not leave a comment.

Kirk Graves 
Rating:
4.0

N/A

Martha Taylor  
Rating:
5.0

Customer did not leave a comment.

Jennifer Bracken 
Rating:
1.0

I didn't rent from you.

Orvin Gibson 
Rating:
3.0

The guy helping was not very friendly

Crystal Taylor 
Rating:
5.0

Customer did not leave a comment.

courtney guichet 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DAWSON 
Rating:
5.0

Everything was great

Gregory Plump 
Rating:
5.0

Customer did not leave a comment.

Michael Mitchell 
Rating:
5.0

Great service

joseph moreira 
Rating:
4.0

I got charged a extra $40 fee I have to find out what that is now. I am not happy about that

Jacob Thomas 
Rating:
3.0

The limited hours are a little inconvenient and the cargo van I rented was dirty.

Bridget Young-Townsend 
Rating:
5.0

None.

robert harvison 
Rating:
4.0

Very helpful and knowledgeable staff. Professional and courteous. I will use them again

Brent Brown 
Rating:
4.0

Make sure when a reservation is booked confirm it. I had to make two reservations because someone didn't put it in the computer.

od brown 
Rating:
3.0

Customer did not leave a comment.

Marcos Lenza 
Rating:
4.0

Customer did not leave a comment.

Lorain Ball 
Rating:
5.0

Customer did not leave a comment.

SHARON LOFTON 
Rating:
5.0

Customer did not leave a comment.

Maria Garcia 
Rating:
3.0

The person working at the desk was very helpful and did a great job hooking up the trailer.

James Edwards 
Rating:
5.0

After having a bad experience with online uhaul and truck being canceled, this location Manager save my day and found me a truck. I was very grateful! Thanks Again!

Shuana Fletcher 
Rating:
5.0

Customer did not leave a comment.

David Lewis 
Rating:
5.0

Customer did not leave a comment.

Jazzmin Butler 
Rating:
5.0

Customer did not leave a comment.

Danna Wade 
Rating:
5.0

The owner/operater was very nice and helpful. Zero complaints on my part and will definitely use them again.

Barry Gant 
Rating:
5.0

Customer did not leave a comment.

David Lewis 
Rating:
3.0

Putting more gravel down so your customers will not risk getting muddy when I rains.

Jonneka Pough 
Rating:
5.0

Customer did not leave a comment.

David Lewis 
Rating:
3.0

Had to wait for manager to arrive. Scheduled pickup for 8, he arrives at 8:15. Altered my schedule for the work that had to be completed.

Adrian Barron 
Rating:
5.0

All went well .

robert harvison 
Rating:
5.0

I would just encourage everyone to reserve their equipment in advance. I did, it everything went well.

Eddie James 
Rating:
5.0

I was pleased with what I was able to accomplish in a relatively short period time. The 10’ was clean & easy to drive.@

Mary Martinez 
Rating:
5.0

Clear instructions were provided for drop off after hours.

Cassandra Brown 
Rating:
5.0

Great experience

Stephanie Mosley 
Rating:
3.0

Pricey

Ronald Hill 
Rating:
5.0

Have rented from this location a few times . Equipment is always ready and in good shape .

robert harvison 
Rating:
3.0

Better building than alittle shack

James Walton 
Rating:
5.0

Customer did not leave a comment.

Temeka Smith 
No reviews have been submitted for this location.

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