Customer did not leave a comment.
TREY L
Customer Reviews for Ricks Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle said Oil Change Needed. Then it died, roadside showed up and them it started and we managed to successfully return. It should not be rented again until repaired
Jason FNothing. Great location and equipment
Robert CThe app and return process is crap,
DAVID TGreat folks to work with
Lurae HGreat customer service! Thanks again!
Jonathan GI think the U-Haul app need improved.... it's a little bit confusing
Allen BActually set pick up based on my original reservation
Kent sYour check-in procedure is terrible they couldn't get anything done....took what I thought was a long time to get checked in...
JAY HWas so friendly and nice. Made the visit very pleasant.
Misty LVehicle wasn't near business site and the business was not open on the weekend.
Brad AGreat customer service and very friendly.
Terry SExcellent location and service. Very friendly and helpful people.
Clarence KNot welcoming, rude, harsha
Kimberly SI scheduled a week in advance and the truck I requested was not available. I was forced to drive 30 minutes to pick up a bigger truck than I wanted. On top of that major inconvenience, I was not discounted AND THE TRUCK BROKE DOWN. Terrible experience.
Connelly RAlice was great with me even though she was having issues with her computer. She helped me with the equipment I needed and the extra day I would need. Everything was completed as quickly as possible and I was on my way.
RONALD MA spare key.
LAURA CAlice really helped us out!! She was excellent! 5 Stars for Alice!
JAMES HNo problems.
GAIL KIt's in a pretty run down parking lot, when I called to speak to someone after dropping it off the lady was very rude.
Vernon MVery nice staff, went the extra mile for sure.
JUSTIN SBetween the location that picked up the trailer or the alleged location that they invented for me to deliver it, they inflated a bill of more than 1000 dollars and I only rented the trailer for 4 days, no more than a month, as they put it. and much less I entered Miami my delivery was in Fort Myers and 4 days after renting it
Aramis LThe person who gave us the rental was not a friendly person, even said she hated doing u haul first thing in the morning . When they hooked up the trailer they found it was not in their system and had to hook up a different one.
GLENN CRick’s service center was an awful AWFUL location to do business with. We had a reservation 3 or 4 days in advance to pick up a cargo trailer. While on our way, the manager (oldest woman working) called stating “we’ve been dead all day you need to come pick up this trailer now” my husband said “we have a reservation at 3:45 we’re 10 minutes away” she said “well we’re closing if you want it come get it now” and hung up. My husband wanted to business elsewhere but we didn’t have the time. As my grandfather just passed and we were on our way to gather belongings from his house. We got to the location and she was the rudest, most unwelcoming woman I’ve ever encountered in my life time. Answering the phones and hanging up on people telling them to call back on Tuesday. Saying things like “this is what happens when you book last minute”. It was a disgrace. And we will be directing friends and family away from doing any business with this location. If someone wants to call me to talk further about this situation I’d be glad to talk with someone. 580-262-1694
Jalan HOur issue was that we rented (online) a 20' truck from a place closer and were notified we had to pick up in another town. When we went to pick up they had us in a 26' (no prior notificaiton) and charged us for this amount vs. what we reserved online. This was all done online so not really this dealers fault but U-haul doesn't have a place to review their corporate process which isn't very good.
John MThe owner at Ricks was very helpful! She went out of her way on the way to a Christmas party to assure the truck was there and that I had the information on how to pick it up Sunday morning. The truck was returned late and dirty but that wasn’t her fault.
CRAIG CTrucks in 2 locations and building for key drop off in a 3rd, makes for a confusing experience.
Jesse HThe location was closed on the day we dropped off but I spoke with someone the day before and they were very helpful and friendly.
Keith MEverything went smoothly and i have no complaints.
Edward SThe best experience we ever had
Gene WNothing
Trenton GRepair the box trailer for all leaks!! Had some of my belongings ruined due to leaks somewhere in the roof. I will be filing a complaint and pictures of damages of items for damages.
Stanley SVery pleasant first thing in the morning brfore coffee assisted us in every way they could very highly recommended
Mildred AThe woman who called us about dropping it off was rude and wanted us to drop the truck off before the actual end date of our contract, which what day she was referring to was a Sunday in which they were closed, which made us felt even more rushed than we already felt. It made our move even more stressful, given the fact that we were already dealing with the fact that the engine in my car gave out 5 states from our actual destination. Overall not a pleasant return process.
lacee pDouble check trucks and no pets
Ruby QAlice always gets me fixed up when i need a local truck for a day
david kI needed a truck for a local move. Mark, Alice and Jerry got me fixed up Thanks Guys
david kGreat service and welcoming us to town.
Misty BNot charge so much for a one way when the trailer I need to move stuff isn’t available at my local location.
Scott Ewhen we moved here and our car fucked up we took it there and it was fucked up even more when we got it home. the uhaul was fine in good working order.
Angelica PThe internet was down when I went to pick up the trailer but they were able to help me and get me the trailer. Very pleased with the customer service and the equipment.
Charles CEquipment was clean but old, rusted, squeaky and did not fit the hitch ball well. A back reflector was taped on with electrical tape. The location rented from had just gotten the equipment in from somewhere else and had nothing to do with the age and functionality of the equipment. The trailer worked OK but bounced on the hitch ball with every bump.
JAY HALICE WAS SO HELPFULL AND WONDERFUL
Mary DWe’ve dropped off two trailers here in the past month. The first time, we had no problems. The second time, they charged us for 3 extra days, when in fact we returned the trailer one day early. There isn’t anyone available to answer the phone or meet you after they close in the afternoon during the week, and no one available on weekends at all. When I received an email with additional charges, I called to question the charges (mind you no phone call from them to discuss this with me prior to charging). At first the lady was less than friendly and questioned me if I was sure I dropped off on Saturday stating we were supposed to have been met by someone and checked in. I explained this wasn’t the procedure with the first trailer and quoted her answering machine message stating service calls were no longer made on Saturdays. How would I know her answering service message if I hadn’t attempted to call when dropping off the trailer? It was a holiday weekend and I understand no one wants to work on a holiday, myself included. With that being said, if your business is not available for personal check in of trailers, you will have to take your customer’s word for the return date. It isn’t the customer’s fault you weren’t available. I asked for a refund of charges due to the situation, and confirmation of refund. She did agree and returned my call to tell me the refund had gone through but there was no way to email the confirmation to me. She offered for me to pick up a receipt but I don’t live nearby. Later I realized she should have offered to mail the receipt and she has my address. On a positive note, she was willing to refund. On a negative note, she questioned my honesty, wasn’t as friendly as I’d expected, and quite frankly didn’t seem happy to give the refund. I would try to find a different location if possible, but sadly being so rural this was our only option.
Katherine GTrucks were not at the location listed ; it was at a another location in town but we didn’t know that
Eric L