Customer Reviews for Ricks Repair
(U-Haul Neighborhood Dealer)

161 reviews

413 Griggs Ave   Grafton, ND 58237

(701) 352-4871

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(701) 352-4871

413 Griggs Ave
Grafton, ND 58237

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Never had to deal with any staff members as I just dropped truck and put keys in the drop off box. Location was easy to find and plenty of space to park.

Charlie Matcha 
Rating:
5.0

Customer did not leave a comment.

Amber Greer 
Rating:
2.0

Customer did not leave a comment.

John Cornelli 
Rating:
1.0

The owner was late and my pickup location was 40 minutes away from where I was besides I scheduled this out by a week.

Christopher Schmit 
Rating:
1.0

My brother returned the renal in Grafton as he drove it there from Illinois. He said the property was hard to get to and that Rick was quite rude. He was not pleased at all!!!!!! Rosie

Rosie Omilak 
Rating:
3.0

The process of returning the trailer was terrible. Very lengthy. Took a lot of time

Sheila Irvine 
Rating:
5.0

Customer did not leave a comment.

DOUG FLANDERS 
Rating:
4.0

Customer did not leave a comment.

Kendell Oneal 
Rating:
3.0

Customer did not leave a comment.

John Van Dam 
Rating:
4.0

Customer did not leave a comment.

Jacky Cunningham 
Rating:
5.0

Customer did not leave a comment.

gerry Goodall 
Rating:
2.0

I had to use the app to check in my truck because no one had trained him on how to do it I was upset and I had wait 7 to 10 days to get my 100 dollars back when I payed with cash I didn't cry when I had to pay 1600 dollar for a truck but now I have to wait to get my money back

Kenneth Means 
Rating:
5.0

Rick is an outstanding person. He is the remote location representative you hope to find when needing a rental.

John Erickson 
Rating:
4.0

You need to spend time with your small dealers training them on the return process and teaching them how to work with your electronic system. I did on line return and it really sucks. Kept telling me I was not where I said I was. Ended up calling Fargo to get my equipment returned.

everett butler 
Rating:
5.0

The gentlemen took great care of me during the process. It was very helpful in every way of the transaction.

Eric Morales 
Rating:
5.0

Customer did not leave a comment.

Nicole Mellies 
Rating:
5.0

Customer did not leave a comment.

orian fjestad 
Rating:
3.0

Customer did not leave a comment.

Ann Bennett 
Rating:
1.0

It was 46 miles away from the location where the reservation was made. It cost e 2 hours and 9 gallons of gas.

Clark Kaml 
Rating:
1.0

It was 46 miles away from where I reserved. It cost me 9 gallons of gas and 2 hours to pick it up. This was dishonest. If I had another option at that time I would have done some.

Clark Kaml 
Rating:
5.0

I was quite suprised how well the trailer went down the road. It rode well, didnt seem to pull to "heavy". It was easy to rent, i think it was reasonably priced and Rick was great to work with. Thank you!

ben dvorak 
Rating:
5.0

Customer did not leave a comment.

Patrick Sullivan 
Rating:
5.0

Customer did not leave a comment.

JOSEPH KOVAR 
Rating:
5.0

Customer did not leave a comment.

Donald Sorby 
Rating:
3.0

Maybe service your equipment more often.

joseph carr 
Rating:
5.0

Customer did not leave a comment.

Julie Hovde 
Rating:
3.0

Customer did not leave a comment.

Gary Boe 
Rating:
5.0

Customer did not leave a comment.

Tiffany Soukup 
Rating:
4.0

Customer did not leave a comment.

danniel zikmund 
Rating:
3.0

I dropped off after hours and tried to do a mobile check in. Three times I tried and failed to connect. I called to check in and was told the wait could be up to an hour. I left my number for a return call when a receptionist was available. The call was returned and I was put on hold indefinitely. Your mobile check in system needs work. The check engine light was on when I picked up the truck. I had no issues during my trip but makes me wonder about the maintenance done on the truck. It was clean and served it’s purpose well. Overall I was satisfied with the rental experience. Thank you.

KELLY RIVERS 
Rating:
4.0

helpful in size of ball hitch and different things to watch out for

norma boyer 
Rating:
5.0

Customer did not leave a comment.

CARL QUAM 
Rating:
5.0

Customer did not leave a comment.

Richard Booth 
Rating:
5.0

Rick is a PROFESSIONAL. Very well mannered and excellent skills handling both equipment and his customers. You should consider yourselves lucky to have him as a dealer.

Ronald Hays 
Rating:
3.0

Customer did not leave a comment.

darline dusek 
Rating:
5.0

We were to have a hitch installed in Grand Forks, ND on April 23 but when dropping our car off that morning we were informed there were no hitches to be had at all in the State. This is very poor service, UHaul knew that part was not available and did not inform us until the day we arrived to have it installed. After the hitch was to be installed we were picking up a 4x8 trailer to haul, moving out of the state on Monday after closing on our house. Even tho the Grand Forks sales person arranged for another way to get us moved (which we appreciated) it meant a round trip to Grafton, basically a morning of precious time during a move - and now had to use a cube van and auto tow which costed us $400+ more. This caused much stress and incredible inconvenience and 4 times the expense of just renting a trailer. WE WOULD LIKE COMPENSATION FOR THIS INCONVENIENCE AND RECOGNITION FOR THE EXTRA EXPENSE. You will notice we have used UHaul considerably lately, two previous truck rentals as well as lots of packing boxes etc. Up until this last Friday we were very pleased with UHaul and in light of this recent problem we expect there to be significant compensation for this latest inconvenience and extra expense. Thank you. Diane Russell. 218-230-1989.

RAYMOND RUSSELL 
Rating:
5.0

Customer did not leave a comment.

Thomas Tallackson 
Rating:
5.0

Customer did not leave a comment.

KERRY DEMARS 
Rating:
4.0

Customer did not leave a comment.

Jamey Rude 
Rating:
3.0

Customer did not leave a comment.

Sarah Iverson 
Rating:
5.0

let them know insurance is not added in the price

PHYLLIS HOVERSON 
Rating:
5.0

Customer did not leave a comment.

Bruce Good 
Rating:
4.0

Customer did not leave a comment.

Brent Rekkbdal 
Rating:
4.0

Customer did not leave a comment.

James Snustad 
Rating:
3.0

Found out at 5:45pm the evening before that we had to drive 90 miles to pick up the truck. It was too late to make other arrangements for leaders, unloaders, etc. Super inconvenient. Took about an hour on location to pick it up.

Gary Jensen 
Rating:
5.0

Customer did not leave a comment.

JANETH BEAS DE VALLE 
Rating:
5.0

The gentleman that helped me was amazing. But I was very upset I got charged for 26 blankets and didn’t order them at all, I never even opened them out of the plastic but U-Haul the company wouldn’t reimburse me for something I didn’t even order

Heather Barker 
Rating:
5.0

Customer did not leave a comment.

Erin Dolecheck 
Rating:
3.0

Customer did not leave a comment.

Russell Schanilec 
Rating:
3.0

Need to pick up the phone during Business hours

James Chann 
Rating:
5.0

Customer did not leave a comment.

Debbie Anderson 
Rating:
3.0

I had a Rental out of Grand Forks booked online in early November and was called 2 days before pickup that Grand Forks did not have a trailer my size that I had rented I was informed I needed to go to Grafton for pickup 40 miles away 1 way. It was inconvenient and more cost occurred. Poor planning on U-Haul.

Gene Giesen 
Rating:
5.0

Customer did not leave a comment.

daryl hovland 
Rating:
5.0

Great job Rick

gary berger 
Rating:
5.0

Grafton went above and beyond to make sure my equip was safe ...highly recommend

Suzette Rembert 
Rating:
3.0

This is just a place to drop or pickup. No packing supplies

Stanley Taylor 
Rating:
5.0

I made the reservation with short notice so we had to drive to a different location to pick up the truck. Next time I will make reservation earlier. Rick in Grafton was very helpful and the truck was clean and ready to go. The truck ran perfectly and was easier to drive that I anticipated.

Dean evenstead 
Rating:
4.0

Rick very friendly. Made sure everything was ready to go and explained how to use everything very helpful

Timothy Vach 
Rating:
5.0

All good thank you.

Alvern Benson 
Rating:
5.0

Customer did not leave a comment.

Michael Davis 
Rating:
5.0

Rick was there and was helpful with my return

greg campbell 
Rating:
3.0

Customer did not leave a comment.

Donald Kerlin 
Rating:
5.0

I'm a returning customer. The service is friendly and thorough. I leave in good hands every time.

nicole altendorf 
Rating:
5.0

Customer did not leave a comment.

michael litwiller 
Rating:
3.0

Na

Brent Zimmerman 
Rating:
5.0

Agent was very nice

paula mousseau 
Rating:
3.0

Customer did not leave a comment.

FRACIS DUNOR 
Rating:
5.0

Great Service.

Tom Roth 
Rating:
3.0

Just want to give Rick a compliment for his excellent service and work-ability! Would definitely rent there again.

CLINTON SYMINGTON 
Rating:
5.0

Customer did not leave a comment.

Waren Nelson 
Rating:
5.0

Very friendly and very helpful.

roberta dienst 
Rating:
5.0

Customer did not leave a comment.

quincy efta 
Rating:
5.0

Customer did not leave a comment.

Mark Tipton 
Rating:
3.0

Customer did not leave a comment.

Gregory Johnson 
Rating:
5.0

Customer did not leave a comment.

Ben gonzalez 
Rating:
3.0

He was a scruffy looking man, but very friendly and helpful. His appearance was somewhat frightening.

Gerald Steiner 
Rating:
4.0

Customer did not leave a comment.

Matthew Wark 
Rating:
5.0

Customer did not leave a comment.

michelle such 
Rating:
5.0

Customer did not leave a comment.

Gloria Marshall 
Rating:
5.0

Very helpful. Friendly service.

rikki iverson 
Rating:
4.0

Keep your schedule on time

RONALD KIRCHOFNER 
Rating:
5.0

Customer did not leave a comment.

adam hesse 
Rating:
2.0

Customer did not leave a comment.

RACHEL CROSS 
Rating:
1.0

Customer did not leave a comment.

Karen Chandler 
Rating:
5.0

Customer did not leave a comment.

CLINT LINSTAD 
Rating:
4.0

Made reservation 3 weeks in advance for the Grand Forks store. Would have liked to have picked it up there not 45 min each way to pick it up. Fargo manager was nice though and gave me a free day

Jared Tracy 
Rating:
4.0

Was happy to drop off here. Helpful and fast.

Quincy Efta 
Rating:
3.0

If someone were there when I showed up. Other than that everything was tops.

Shane Bushta 
Rating:
5.0

Customer did not leave a comment.

MARLYS HIATT 
Rating:
5.0

Friendly, professional person-

James Johnston 
Rating:
3.0

Customer did not leave a comment.

Brian Erovick 
Rating:
5.0

Customer did not leave a comment.

Eugene Passmore 
Rating:
5.0

Make more trucks available here

Karl Ohrn 
Rating:
3.0

Rick's did not have a two wheel cart for us. We ordered plastic covers for our mattresses. He did not have those either. Everything else was fine.

Erik Roseland 
Rating:
4.0

Customer did not leave a comment.

Sydney Ogilvie 
Rating:
5.0

Customer did not leave a comment.

Jason Carlson 
Rating:
5.0

Ricks repair was so helpful and friendly. I had to drive to Grafton, ND to get the trailer - it was supposed to be in Grand Forks North Dakota and I was informed one day before pick up that there were none available in Grand Forks, that was very disappointing. Don't promise something and then change your mind.

susan kraft 
Rating:
5.0

Customer did not leave a comment.

kenton toews 
Rating:
5.0

Excellent phone communication.

mary dietrich 
Rating:
3.0

Customer did not leave a comment.

jennifer spillers 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top