Customer Reviews for Ricks Performance 2
(U-Haul Neighborhood Dealer)

196 reviews

3200 NW 60th Ave   Ocala, FL 34482

(352) 873-2156

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 873-2156

3200 NW 60th Ave
Ocala, FL 34482

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Ricks is the best!!

Lisa M. 
Rating:
5.0

Sheila was great in meeting all my rental needs.

Phillippe L. 
Rating:
4.0

Customer did not leave a comment.

Solomon T. 
Rating:
3.0

There again I called and left several messages and no one called me back. We dropped it off and no employees around

Gary K. 
Rating:
4.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

It was a Sunday drop of there's was no one there but easy access to drop off

Anthony C. 
Rating:
5.0

Super nice people and extremely helpful. Highly recommend.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

went above and beyond with their customer service.

davis L. 
Rating:
5.0

Everyone went out of their way to make it a good experience

davis L. 
Rating:
5.0

Customer did not leave a comment.

Albert L. 
Rating:
5.0

The most helpful and polite staff , strongly recomend

Anselmo A. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Location is rustic but near our farm and allows for an easy rental experience. Shiela provided great customer service.

Eric J. 
Rating:
1.0

Customer did not leave a comment.

Chris G. 
Rating:
3.0

The independent retailer was friendly and fast and had equipment when the corporate location didn't. My return was already running late, then I had a tire blowout on the car hauler I rented. I appreciate not being charged an extra when I was late.

Peter G. 
Rating:
1.0

Poor customer service! I had to call U haul directly 3 times to get an acknowledgment the equipment was returned. Completely ridiculous!

Suzanne S. 
Rating:
5.0

Customer did not leave a comment.

adalberto V. 
Rating:
4.0

The location was fine for a drop-off.

ERCILIA D. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Easy friendly drop off location

Janet D. 
Rating:
5.0

Customer did not leave a comment.

Ronshaela T. 
Rating:
3.0

Make sure they know that this location does not have supplies to buy (hitch, ball, adapters).

Allisha H. 
Rating:
5.0

Customer did not leave a comment.

Ura J M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
3.0

Customer did not leave a comment.

Oree M. 
Rating:
3.0

Pave the parking lot

Jeffrey P. 
Rating:
3.0

Customer did not leave a comment.

RICHARD M. 
Rating:
3.0

Couldn't go over 65 without the vehicle squiling on the uhaul. Also the right side of the van was leaning so sat crocked the whole trip the customer service was fine. Need to maintain the uhauls better.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
2.0

Kind of a dumpy little place

Kevin J. 
Rating:
1.0

The worst. Manager was not competent. Because of his mistake, I had to take a much larger truck and he promised no fuel charges….locked my car inside when I tried to return truck, so I had to keep it longer. He charged me for insurance when I said I didn't want, as I had my own. Uhaul corporate refunded the insurance charges. They requested the field manager contact me….he never did. Tried to reach field manager on several ocassions myself...he would not return my calls. DO NOT USE THIS UHAUL DEALERSHIP!!!! THEY ARE A SCAM.

VICTORIA B. 
Rating:
5.0

Great service.

Samuel G. 
Rating:
4.0

Customer did not leave a comment.

Ted C. 
Rating:
5.0

Rick and company were outstanding. If i ever need a uhaul again it will be from them.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
5.0

Not a pretty location but very friendly, functional and helpful!

Adam S. 
Rating:
2.0

Make sure everything is in working order before rental and have the size truck that was confirmed on original rental available.

Athena S. 
Rating:
5.0

Customer did not leave a comment.

RALEIGHJ L. 
Rating:
5.0

Such a nice staff, very helpful. Used the online reservation and pickup and drop off took under 10 minutes.

Steven L. 
Rating:
4.0

Customer did not leave a comment.

rosalyn H. 
Rating:
5.0

Customer did not leave a comment.

Julia F. 
Rating:
1.0

Get more organized and clean appearance of office and handling things

daffney B. 
Rating:
3.0

Customer did not leave a comment.

RICHARD D. 
Rating:
3.0

Customer did not leave a comment.

MARGARITA W. 
Rating:
3.0

Too far from town

Raul A. 
Rating:
4.0

Customer did not leave a comment.

Dante G. 
Rating:
4.0

Customer did not leave a comment.

Julie O. 
Rating:
2.0

Without words.

David S. 
Rating:
3.0

Customer did not leave a comment.

BENONI R. 
Rating:
5.0

Reserved a trailer and opted out of the $8 safe travel fee but was charged one anyways. I asked for a refund and received it! The trailer also had new tires and that boosted my confidence. Overall great experience.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

Joan G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

It s near me and the man is sympatic.

Bertrand S. 
Rating:
4.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
5.0

Customer did not leave a comment.

steve D. 
Rating:
5.0

The furniture dolly, that was listed as available, on the internet , and that we signed up for was not available at the site. We where, however given a credit. Thanks to the friendly and professional folks that worked there.

Fred R. 
Rating:
4.0

Customer did not leave a comment.

Rhea M. 
Rating:
2.0

My initial rental was a 10 ft. Your company guaranteed this size and it was secured with Card. I arrived and was told there were no one way 10 ft. Was directed to second location and given a larger vehicle. I should have received a credit ad this was not the size initially secured and it was far too large for the job. Money wasted.

Susan J. 
Rating:
2.0

Unloading horse feed by the bale from semi trucks make parking and entering and exciting the property a major problem.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Give customer call day before if truck isn't going to be available for some reason. Even though they gave me another bigger size for same amount. But I was ok with the change.

Jose C. 
Rating:
3.0

Did not have truck size I reserved and did not have all the equipment I requested.

Frank B. 
Rating:
5.0

personal- quick and professional

GARRY D. 
Rating:
5.0

Customer did not leave a comment.

CORY O. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
2.0

customer service

Ayaz T. 
Rating:
2.0

Pave the lot.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
4.0

Your app did not let me return. It got in a loop. Every time I took a photo of the dashboard it went back to login. Did it 4 times. I called your return line and NO ONE ANSWERED. Held for 30 min. Finally locked the truck and dropped the key in the box. Your software and phone support are terrible.

Albert S. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Very friendly, helpful, good suggestions

GEORGE R. 
Rating:
4.0

Customer did not leave a comment.

deborah I. 
Rating:
5.0

We had a wonderful experience!!

mary G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
3.0

I didn't see anyone there at my drop off. One gate was opened half way when I arrived. Wouldn't have known it was a uhual spot if it wasn't for the other trucks sitting in the yard

Myles B. 
Rating:
5.0

Customer did not leave a comment.

randy R. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

IVAN U. 
Rating:
3.0

The personnel were very friendly and accommodating. No faults with the staff. The furniture pads were infested with roaches

Stephen R. 
Rating:
1.0

We returned the truck one day early. The counter clerk said we were a few hours late, but said he would not charge us being a little late. When pointing out that our paperwork showed return date of Wednesday, that today is Tuesday. He told us that his computer had a different date??? The only way we found the return site was to notice a U-Haul truck in the parking area beyond the roadside trees. It was a farm/ranch parking area with a mobile home office. Our GPS did not clearly show the site. There was NO u-haul sign on the road, or in the parking lot. A road sign would be helpful.

raymond D. 
Rating:
5.0

Customer did not leave a comment.

Jerry A. 
Rating:
1.0

No cruise control on the truck! Bummer!

Roger S. 
Rating:
3.0

When we rented this u haul the back we never checked but once we arrived at the house to load it we opened it up and the back was filthy.. looked like someone was hauling hay or doing lawn clean up with it...ain't filthy

Daniel D. 
Rating:
5.0

U-Haul Scheduling moved my order to this location. They called me to alert me. When I arrived the truck and trailer were connected and all set up to go. Since Scheduling moved my order I had to give them all my info again when I arrived

Taylor M. 
Rating:
5.0

Make sure the the plug in for the break light on the trailer is good because we had to bend it a little so that it would plug into the truck

Gregory S. 
Rating:
4.0

Customer did not leave a comment.

Fredrick K. 
Rating:
4.0

The customer service was excellent and everyone there was really friendly and pleasant.

Markus J. 
Rating:
4.0

The app is not very user friendly. I loaded the app and tried to verify my rental a day before and reservation does not even show up. When I called in about it they said it won't show until 30 minutes prior to pick-up time. That is not comforting when checking to verify your rental or learn how to use the app

Frank A. 
Rating:
2.0

Drop off location, after hours drop was no clear, gate was closed, lot was dark. Need more instructions visible for after hours drop.

Ebony W. 
Rating:
5.0

Extraordinary staff! Location was charming, Highly recommend. Dropoff was efficient and return notice received immediately.

GLENDA S. 
Rating:
5.0

Check in was super fast and easy. The U-haul was the perfect size and Mobile drop off was convenient and easy. Customer service was fantastic. Will definitely be using them again for the future.

Lionna L. 
Rating:
5.0

Customer did not leave a comment.

Paul E. 
Rating:
5.0

This location runs two businesses. One is a throughout bred horse food supply and a U-Haul business. The U-Haul part of the location was very clean and orderly. The agent was courteous, friendly and all the way dedicated to U-Haul and its outworking. . Will recommend this location to anyone,

Frederick A. 
No reviews have been submitted for this location.

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