Customer Reviews for Riceland Crawfish
(U-Haul Neighborhood Dealer)

273 reviews

111 E Laurel Ave   Eunice, LA 70535

(337) 457-9402

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(337) 457-9402

111 E Laurel Ave
Eunice, LA 70535

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Please check out everything on the U-Haul truck .The lady went all around the truck and we marked everything and the only thing we didn’t Check was the ramp . When we left we had no idea that the ramp was broken they did everything they could to fix it but the man took the ramp off and he put it aside . What ever you do make sure the ramp w useable. Thank God They did everything possible to make sure that we were safe and gave us extra time to get it unloaded.. Thank you UHaul .

michael bergeron 
Rating:
3.0

Customer did not leave a comment.

Michael Kraemer 
Rating:
5.0

Nothing

Murphy Decou 
Rating:
5.0

Customer did not leave a comment.

Jeanne Collins 
Rating:
5.0

Cheryl was exceptional nice and he

Daphney Victoria  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRIE BEAN 
Rating:
5.0

Make sure the UHAUL has all the equipment. Freight nor Furniture Dolley not in the truck.

Rhoda Gibson 
Rating:
5.0

It was quick and easy! No complaints!!

Rebecca Hill 
Rating:
2.0

Instructions were confusing. Even customer service had me looking for a lockbox before the second person said oh wait it’s a lock on the truck. Customer service was very patient and helpful though!

Camille Vincent 
Rating:
4.0

Your communication system by texting is awful. My expectations were never met utilizing your system. Changes were made I did not agree to. I had to call several times to try to resolve issues turning in the truck and it could not be done thru the app. Mrs. Cheryl on Monday, morning did great to check in the truck when I dropped off the truck 2 days after I first tried to do so and could not utilizing the app.

Michael Clark 
Rating:
1.0

The truck rental was dangerous the alignment was off I spent way too much money on gas it was very unsafe and I was scared driving it not to mention I didn’t get my money back

Devaun James 
Rating:
5.0

Customer did not leave a comment.

Lucille Shamburger 
Rating:
5.0

Very courteous employee and very knowledgeable

Shelton Smith 
Rating:
1.0

This was not my first pickup location. I had to drive 40 minutes one way to get the truck, and the checkout process was not fast enough given the delay.

Andrew Fossier 
Rating:
5.0

This was so easy! It is unbelievable! Thank you for this service!!

Rebecca Hill 
Rating:
1.0

Customer did not leave a comment.

Breyana Robinson 
Rating:
5.0

Customer did not leave a comment.

Michael Manuel 
Rating:
5.0

Customer did not leave a comment.

Lynda Perrodin  |  Overall Experience 
Rating:
1.0

The truck I reserved would not even start so we lost an hour and a half moving time having to switch to 3 different trucks, the second truck could not be unlocked so we had no choice but to get a larger truck that was larger than needed which of course cost us more in fuel, it was a horrible experience considering the decision to rent a uhaul was supposed to make the move quicker less stressful and cut costs

Glenda Bacon 
Rating:
5.0

Customer did not leave a comment.

Brooks Stroderd 
Rating:
3.0

The headlight are very dull. A two hour trip back home took me almost 4 hours due to the dim lights. On bright noone signaled me they were on Brite due to them being so dull. Driver door would not close fully. Air enter door causing a very distraction.

LANA GUICE 
Rating:
4.0

Customer did not leave a comment.

Bessie Rena Jackson 
Rating:
2.0

Every part of the renting process was frustrating and unnecessarily confusing, additional charges were added on without notification, little explanation was given for the drop off and pick up process, UHAUL takes advantage of those stuck in a difficult situation and in my opinion, you're better off finding someone with a truck to help move. not worth it.

Kaitlyn Sonnier 
Rating:
5.0

Customer did not leave a comment.

Joshua Bordelon 
Rating:
1.0

Took an hour get the Uhaul when I have been other places and this was a 5-10 minute process. Not very good for time

Spencer Douget 
Rating:
4.0

When a person makes a reservation in the city they’re in please make sure there’s a rental in that city instead of having to drive farther out to get a rental

Latoya Brown 
Rating:
5.0

Nothing. The lady at the desk did a fantastic job with checking me out and showing me the truck.

Tracy Ennen 
Rating:
5.0

Customer did not leave a comment.

Alexis Pate 
Rating:
5.0

Mrs Cheryl was awesome. Great customer service.

Michael Gabriel 
Rating:
5.0

Customer did not leave a comment.

Tony Smith 
Rating:
5.0

Customer did not leave a comment.

MICHAEL POOL 
Rating:
5.0

She is the best

Carlton Mosbroker 
Rating:
5.0

Customer did not leave a comment.

Lisa Skinner 
Rating:
5.0

Awesome friendly environment.

Theresa Henny 
Rating:
3.0

Customer did not leave a comment.

Bonnie Riley 
Rating:
1.0

My original pickup location was changed twice. I ended up having to drive 40+ miles out of the way. The truck did not come with the equipment I asked for (furniture dolly, pads). Still charged for everything.

Charles Sagona 
Rating:
5.0

Customer did not leave a comment.

Curtiss Middlebrooks 
Rating:
5.0

Customer did not leave a comment.

Anthony Smith 
Rating:
5.0

I stored with them for almost 6 years. Mrs Cheryl is extremely friendly and always so pleasant. It’s a very nice and secure environment. However, I did have a few items missing when I started unpacking my belongings. I do not know how my belongings went missing but they did. Only I had the keys to my lock and it was not tampered with. Again I have no idea how this could have happened. Because there is a gate in which you have your own unique code to gain access. But all in all I was satisfied with the storage, the service and the people.

ASHLEY MANUEL  |  Overall Experience 
Rating:
5.0

Nothing, very fast, friendly and professional service! Love it

Patrick Miller 
Rating:
5.0

Customer did not leave a comment.

Martin Jason 
Rating:
5.0

Customer did not leave a comment.

Nicholas Hatler 
Rating:
5.0

Customer did not leave a comment.

Scotty Aymond 
Rating:
5.0

Excellent customer service, but truck was on empty

PAULA GREENE 
Rating:
4.0

Customer did not leave a comment.

Brent Shoalmire 
Rating:
5.0

Everything was wonderful overall. Nothing needs improving.

Jonitta Edwards Adolph 
Rating:
3.0

Have the equipment at that location that we requested and reserved a month in advance.

KEN FEAD 
Rating:
5.0

The lady that helped me did an excellent job . Very polite and helped me hook the trailer to my truck . I will be going back to her location .

DOUGLAS RYDER 
Rating:
5.0

Customer did not leave a comment.

Timothy Lafleur  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Alysa Thibodeaux 
Rating:
5.0

Customer did not leave a comment.

Damian Hargroder 
Rating:
5.0

Customer did not leave a comment.

Tiffany Bertrand 
Rating:
3.0

It was raining, I had to walk back and forth across a 5 lane road in the rain. The hitch was in the mud so by the time I was done hooking up the trailer my hands were filthy. My feet were soaking wet from the mud and standing water on the lot. I'm not really sure what the point was to the pre-check-in because it still took quite a while to get it done. The lady working was very friendly and helpful. My overall experience with Uhaul is that I would have been better using a different company. The customer service is terrible. I ordered a trailer, a furniture dolly, 12 blankets, & a roll of furniture wrap. I had to go to 4 different locations to get everything because no effort was made on Uhaul's part to do a better job organizing their rental supplies.

Jarrett Soileau 
Rating:
5.0

Customer did not leave a comment.

Laurie Auzenne 
Rating:
5.0

Customer did not leave a comment.

Brennon LeJeune  |  Overall Experience 
Rating:
5.0

After the storm UHaul's were limited but the lady called me when there was a cancelation. I was very satisfied

Colleen Jordan 
Rating:
4.0

Customer did not leave a comment.

Terry Mills 
Rating:
4.0

help the lady that was renting out need more help very kind and nice

paul guillory 
Rating:
4.0

Customer did not leave a comment.

MICHAEL SOILEAU 
Rating:
1.0

Customer did not leave a comment.

Lakeisha Johnson 
Rating:
1.0

Despite paying and checking in online the rental was not confirmed by location. After being subjected to picking truck up 60 miles from preferred location, I was also delayed 45 minutes trying to reach someone from U-Haul.

Scott Sutterfield 
Rating:
5.0

Put a key box closer to truck area

Britney Fontenot 
Rating:
1.0

This experience was the worst we have ever had trying to rent a truck. I called 2 days ahead to confirm our truck since there was severe weather in the area we were. I was told no problem by the call center. THAT WAS NOT THE CASE! No truck when we go to get it. The nasty places you allow to rent your trucks is awful. We were sent hour and a half away to pick up a truck and was told to use our “smart phone” to check it Out. NO SERVICE. This kind of business practices will ruin your Company. No I will never use you and I will tell everyone not to use you. Your system and prices are the worst. Jim and Shelly Joice

Shelly Joice 
Rating:
3.0

Customer did not leave a comment.

Barrett Broussard 
Rating:
5.0

Mrs Cheryl is a very sweet lady!! She works hard and very hard!! She deserves a good raise! 😊

Nicole Pousson 
Rating:
5.0

Customer did not leave a comment.

Nikina Williams 
Rating:
5.0

Customer did not leave a comment.

Malacia Brooks 
Rating:
4.0

The online truck return is terrible. The app does not work half of the time. Took 45 minutes to complete it.

MORGAN RICHARD 
Rating:
5.0

Top notch guy.

MICHELLE HESTERA 
Rating:
5.0

Customer did not leave a comment.

Michael Picou 
Rating:
5.0

Customer did not leave a comment.

Timothy Lafleur 
Rating:
5.0

Customer did not leave a comment.

Donna Baltakis 
Rating:
5.0

Location is difficult. Major highway separating office from equipment

Shannon Newsom 
Rating:
1.0

Charged me extra for milage when I was stuck in traffic

PHILLIP DOMINGUE 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS RYDER 
Rating:
5.0

great customer service,

Robert Menier 
Rating:
4.0

Make sure order is correct. I had to go through the hassle of getting the right order the next day. Was not a smooth process.

Amber Richard 
Rating:
3.0

No one was present at 8:15 this morning when I dropped off the tow dolly. I phoned in with a detailed message and took pictures of the dolly just in case.

Ben Fontenot 
Rating:
5.0

Great service very friendly staff.

Geovhnnoi Freeman 
Rating:
5.0

Customer did not leave a comment.

Charles adeola 
Rating:
5.0

Customer did not leave a comment.

Louis LaBruyere 
Rating:
5.0

make it little easier to drop off if business is closed like it was on a Saturday was in a bad area could not get app to work & to send pictures of trailer too.

James Hebert 
Rating:
4.0

Very small location with only one person but the one person took care of business the best she could. Could use some help sometime.

Benjamin Cart 
Rating:
5.0

Drop off was smooth as butter in a hot skillet! Sales lady was prompt and friendly! Checked everything out and sent me on my way in just a few minutes. Great job Uhaul! Trailer I rented was very easy to pull and well balanced, hardly knew it was behind me!

Charles Jordan 
Rating:
5.0

The experience was absolutely horrible and only had to go to Eunice due to continual mishaps in Lafayette and Churchpoint! The location in Churchpoint shoulda hand their licenses revoked?

KEVIN SHERRARD 
Rating:
5.0

an extra employee to handle backups and avoid long checkouts

Kevin Miller 
Rating:
4.0

While I am happy with the service & customer service attitude I received at both of the above locations, I am very unhappy with the handling of my reservation via Uhaul customer service agent. I was basically sent on a wild goose chase! I don’t know that I’ll use Uhaul again, to be honest.

Rebecca Millet 
Rating:
4.0

Customer did not leave a comment.

Chris Sellars 
Rating:
3.0

Customer did not leave a comment.

Harold Cormier 
Rating:
5.0

Customer did not leave a comment.

Neily Bundick 
Rating:
1.0

Customer did not leave a comment.

John Scaife 
Rating:
5.0

Customer did not leave a comment.

Eva Mosby 
Rating:
3.0

Faster paperwork, cleaner facility, better lights!!!

Harold Cormier 
Rating:
2.0

Took a long time to do paperwork. Light to my storage unit did not work. It had to be cleaned out before I could use it.

Harold Cormier  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

David Coker 
Rating:
5.0

Had no problems with transportation.

Bridget Charles 
Rating:
5.0

Great experience

ISAAC HUNTER 
Rating:
5.0

Very convenient

ADAM BOONE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rose smith 
Rating:
4.0

Customer did not leave a comment.

Lauriinda Pappas 
Rating:
5.0

Although I have not utilized the unit yet, the process of choosing and reserving a unit online was an easy, quick, and clear process. The website is actually "friendly" to the user! Good so far!

Lindsay Hoychick  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

marie manuel 
Rating:
3.0

Service vehicles and make sure a/c works

Linda Jacobs 
Rating:
5.0

Customer did not leave a comment.

Joseph Goodly 
Rating:
5.0

Would come back when I need to

Heather Ryder  |  Overall Experience 
Rating:
5.0

Would have been perfect except I personally repaired the side view mirrors. Otherwise very sweet lady at point of sale.

Allen Probus 
Rating:
5.0

Customer did not leave a comment.

Mae Hanchett 
Rating:
5.0

Great Customer Service. Friendly Staff. Auto Transport worked well. Strongly recommend.

Frederick j Fruge jr 
Rating:
5.0

Customer did not leave a comment.

Marvin Schwartzenburg 
No reviews have been submitted for this location.

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