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Johnathan E
Customer Reviews for RG Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing , Mike at the PU spot was very thorough and helpful. The location was perfect for me and I will be picking up there again
Joseph VSuper nice staff, and easy to work with.
Brian AWhen we arrived to our location and unloaded boxes, we noticed a lot of our boxes had water damage from rain. Truck was not well insulated
Karson KRG Automotive provided the best customer experience I ever received at a Uhaul location. They did everything possible to ensure a smooth, efficient and cost effective rental.
Drew RAnother great experience. This location has become my preferred rental location.
Adam GThe gentlemen who helped me with the trailer was great. My secondary aux cable wasn’t working and he took his time to help with an adapter for it. Trailer was ready before the time I needed it and very easy drop off. 5 stars
Michael VMake sure your self service options are 100% working because I end up at this location because the app was saying I didn't have a reservation but I have a email with a reservation number and customer service can see I have a reservation as well, I had a very bad day because of this.
Jaun GExcellent service!
John KMy experience at this location was great. The truck was waiting for me, the check-in was extremely fast and efficient, and the drop off process - even outside business hours - was seamless. Lastly the final bill arrived immediately with the adjusted (and accurate) mileage charge. 10 out of 10!!!
Steven MPerson at counter was rude...said he would process the return of the truck "when they have time"
Mike CVery Happy
Pedro BBest place to rent staff was amazing
Jesse RRG Automotive has outstanding customer service. They are extremely helpful and accommodating. I will continue to use this location for all of my uhaul needs.
Jennifer DPeople very friendly. Easily accessible. Great experience.
Lisa SI would not recommend U-Haul to anyone ever. I will not ever rent from you again.
Susan FSuper helpful employees
Scott HRick made it easy to get the trailer and get on my way. Will definitely rent from here again when the need arises.
ERIC NThe U-Haul Rental Return Process is cumbersome and difficult to navigate. On a scale of 1-10, 1 being worst, I would rate it a 2.
MICHAEL SThey were very helpful and made the pick up and drop off process extremely smooth, quick and easy.
MATTHEW BThe experience was excellent. The person handling my rental at the location (Rich) was friendly, attentive and helpful
THOMAS GI was unable to use the website that was provided through text message to upload my ID and "check-in" prior to my pick-up time.
James PWe waited over 1hour to finally get in the vehicle. We were very disappointed by the experience and wish for a refund. It negatively impacted our entire day due to the major delay. Thank you.
Bryan cMore prominent signage that it is a Uhaul drop-off location.
Jacob FWith the Corona Virus going around they took good care of me
Gregory FKudos to Rich at R&G Automotive for his outstanding service during a difficult situation (Coronavirus). Also to Laura at U-Haul in Abington Both Laura and Rich went above and beyond to assist in getting this rental completed.
James SGreat service
Sean CLet them know that check in is done by their phone so they know what to expect
Stephen LVery helpful service and am most pleased with this location. I will not hesitate to recommend to others.
Robert BAlthough no issue with damage to truck - it makes me nervous to do checkout process entirely via email. The email form has space for signature and verification of returned truck. I had no access to that at check in.
Timothy PHAVE THE OUTGOING MILEAGE ON THE CONTRACT ! HAVE THE THE RIGHT FUEL READING ON THE CONTRACT ! HAVE SOMEONE THERE THAT KNOWS HOW TO RENT A TRUCK ! WORST TRUCK RENTAL EXPERIENCE EVER ! and overcharged WOW
Brian DI reserved a trailer from the Plymouth location a month before I needed it . I went in the monday before I was to pick it up and it was still all set. The day before I was to pick it up I got a txt that they couldn't fufill my reservation. Was sent to Kingston to pick one up and they couldn't fufill my reservation there I called the district manager and he finally got me one in Halifax .I think it's unreal I had a reservation and had to drive to 2 other towns just to fufill my reservation.
Scott DVery friendly and gave the kids frisbees I strongly recommend using them and will use again
Christopher WI don't think you have to worry about doing things better, everything went like clockwork young lady behind the counter was excellent about getting me in and out couldn't have been better thanks so much!
Peter RExcellent customer service. Very smooth process and we will definitely use this location again.
Mark BNothing! everything went perfectly. great staff!!
Joseph BEasy.
Edward FThe owner/manager who assisted us was friendly and helpful. The vehicle was available, clean and new. We would definitely rent here again and recommend them to friends!
Jean PGreat facility and customer service. Easy location to find.
John GOil dirty. We broke down in Tennessee. Engine problem. Misfire in engine code. Truck shimmy at certain speeds and passenger door difficult to close due to a previous accident. This truck was unfit for an 1,800 mile journey. Ridiculous.
Karen CRich was great to do business with and I would recommend this place to other people very convenient and efficient
Stacey P