Customer Reviews for Red Deer Rentals & Maintenance
(U-Haul Neighborhood Dealer)

Rating:

3.0

The first trucks battery was dead and then the second one worked fine. He never told me the dolly was outside the door and I had nothing to use. I couldn’t go back as I was moving out of the city. He was the only one on at 9am and had a huge lineup.

Rating:

5.0

Do not believe the U-Haul website "apparently" ALL reddeer locations require either a cash $300 deposit or a cc. It doesn't say that ANYWHERE in a contract. THIS STATEMENT IS NOT A DIG TOWARDS THIS LOCATION. Everyone that works there is just FRIGGING FANTASTIC!!

Rating:

1.0

Rude costumer service

Rating:

1.0

Get rid of the workers at the U-Haul red deer in river bend. I have never had someone be so rude to me especially over the fact I was renting a trailer. And on top of that I tried to go grab a cash security deposit and by the time I got back to U-Haul the guys left and closed before I could even get my trailer. This was 50 minutes before closing and I was only gone for 10 minutes. The older guy there really is a horrible person and seeing how he treats people he really shouldn’t be working there. I almost got into a fight with him because he was so condescending and rude. Why would you want to employ anyone like that in your right mind. Either way this U-Haul sucks and I would never go there again. Worst experience ever

Rating:

5.0

Very helpful thank you

Rating:

5.0

Great service

Rating:

4.0

Customer parking was limited. I asked to change the truck size and the counter representative did an excellent job of accomodating my request.

Rating:

5.0

Very high-quality and professional, excellent service, recommend, Super 👍

Rating:

4.0

Honestly not bad. Got the service I was looking for at the price that was presented. Just make sure you read the contract so that you understand the obligations you need to fulfill before returning the vehicle.

Rating:

5.0

Great service, great product and great people!

Rating:

1.0

The staff are rude and not helpful. I have rented from the Gasoline Alley site and much better but they didn’t have the trailer I wanted.

Rating:

5.0

Was after-hours, called Uhaul and got everything sorted out. All went well.

Rating:

3.0

-No off street parking just have to park on roadside. -Staff didn't come out to check over vehicle or clean it off. -Charged for coverage we didn't want. -Think we got charged more kms than actually used.

Rating:

1.0

I went in and booked a truck 4 days ahead of time. When I went to pick it up they had a van waiting. When I told them of their mistake they switched me to a truck and said it was just outside around the corner. It took me awhile to find it as it was parked down the street. The gas tank was half full and it hadn't been swept out. They wanted me to fill the gas tank up when I returned it but I only drove it 8 km. I only put in $25 as I figured that was all the gas I used. So after all the costs I paid $75 for 8km - a far cry from the $19.95 advertised on the truck advertisement

Rating:

1.0

The fuel reading on the contract was wrong when I checked in. It was reported to the desk attendant when I checked out, with photos of the before and after gauge showing nearly zero movement. I was told, not to worry about it, implying I would not be charged for the fuel because of their error in paperwork. Instead, I was charged a $25 fuel charge and wouldn't have caught it if I hadn't double-checked my bill when it was emailed to me. Definitely get photos before you leave and make the adjustment on your contract before driving away.

Rating:

5.0

Very friendly nice would definitely recommend all equipment was tip top

Rating:

5.0

The customer service was excellent

Rating:

2.0

I’m face very high charges with u Hal @19.99 per day

Rating:

5.0

Good service

Rating:

5.0

Make sure vehicle is clean, tires have air in them, low tire monitor light was on the entire time I drove the van…

Rating:

5.0

Excellent customer service. Easy to book & return. Thank-you for making this part of our journey easy.

Rating:

5.0

Great guys good experience will use again

Rating:

3.0

a little expensive.

Rating:

5.0

Rob and Leo took great care of us, and recommended the perfect trailer for our needs.

Rating:

1.0

Be sure to always doublecheck the paperwork before signing! Stupid on my part as I was in a rush and didn't check the papers to see what they added. During my online reservation I opted out of any additional coverages and my final total was showing only the amount of my rental when I clicked accept to book.(I still have the emails that show this and the reserve button in the email brings me to the site showing I that didn't accept added coverage.) During drop off that evening while I was checking in I noticed the total was higher and that they had snuck in the extra insurance charge. I clicked to dispute payment and got a notification they would call me on next business day to discuss. I did not hear back. Once I got the email with the final bill I called them and brought up my issue. They claim I am lying, that I accepted the coverage, that its impossible for them to add the coverage and they never would add it on themselves since they don't make money on it. Well obviously they did make money on it because I didn't damage the trailer and didn't want the coverage and they charged me for it. I still have the emails that show the total I should have paid but they wont refund. Shady location, looks like there are tons of other 1 star reviews, not surprised.

Rating:

5.0

smile more, Leo ... life's too short to be so serious ... lol

Rating:

5.0

went very well, thank you

Rating:

3.0

My appointment was at 9am but I had to wait 30 minutes in line and it made me late for my scheduled appointment. Then, the trailer wasn't ready and was difficult to access. Once I had it on my vehicle I had to remove a foot high of snow and ice in order to be able to use it.

Rating:

1.0

Charged me double for one day rental. Rude employees

Rating:

1.0

We rented a U-Haul and we received it our documentations say it had 3/8 of a tank of gas when we returned it I returned it with the same amount of gas. I also have a photo of the odometer reading and the amount that was in the gas tank. We were charged over $50 for a gas charge after going down to the dealership they said that they were kind enough to refund us a 1/8 of a tank of gas for a total of just over nine dollars. I am a little confused how a quarter of a tank was charged to us at $59 , but an eighth of a tank return is over just nine dollars in refund

Rating:

5.0

The staff at this location is totally awesome. I have rented from this location several times this year and will continue to choose them as number one 1 {pat Deboer

Rating:

5.0

Great service from the crew there!

Rating:

1.0

Manager of this location was extremely rude and verbally threatened myself and my partner

Rating:

1.0

Truck needed a wheel alignment, no windshield washer fluid, choose the 24/7 hour pick up which I was told doesn’t apply until the 24 hour notice which delayed our moving plans.

Rating:

4.0

Convenient location, in and out quickly, any issues remedied on the spot.

Rating:

1.0

Custom service was awful. On top of the very poor customer service, the rental vehicle that I was picking up was parked over half a kilometre away, which was very inconvenient. I hope to never have to use that U-Haul location ever again

Rating:

5.0

The U-Haul trailer I rent was in good shape and I had no issues.

Rating:

5.0

Great service, friendly staff.. getting a vehicle was very easy.. Thank you!

Rating:

1.0

that manager is a scamer he did not tell me about the insurance he just charge me i know i sign the papers but did not know about the insurance i want my $10 back i dont need insurance coz i only used that trailer for 5 hours

Rating:

4.0

I dropped the trailer off after hours.

Rating:

1.0

Sadly when I went to pick up my trailer the counter person did not get off his personal phone call and checked me in at the same time. I assumed the furniture dolly I rented was in the trailer. When I arrived at my destination we discovered it was not in the trailer. This made the move hell. When I returned the trailer all I got was we won't charge you for it - NO apology. Poor service and customer service skills. The trailer was also not washed, mud all over the back door and handle area. The trailers also do not come with a jack so at no time can you disconnect it from your truck.

Rating:

5.0

Was an excellent experience!! Enjoyed the experience!!

Rating:

5.0

Friendly people, overall great experience

Rating:

2.0

You want $380 for a s***** little trailer that is completely raping another country

Rating:

3.0

Drop off after closing

Rating:

3.0

Service was very good. They were very busy that morning, which is understandable. Was supposed to get a refund on a piece of equipment that was not available and it was never processed :(

Rating:

1.0

You need to train your employees and tell them to comply with the reservation the customer booked online as well as the service you provide online checkin, for less steps and time taken when picking up the uhaul. In the reservation and online checkin we chose NOT to put on extra insurance/coverage as we were just taking over sized item to the dump. When I went into the store the guy did everything we had already done in the online checkin. I did not bring my phone because we had ALREADY DONE the online checkin. So I had to walk home because my wife's number memorized I had to walk back home to get it. What was the point in doing the online checkin? On top of that he threw in the extra coverage/insurance when I had already said NO to it TWO TIMES previously, he did not even verbally ask me if I wanted it. I had to call the Calgary office to get that taken off and readjusted. Goodness knows how many other customers of yours he had ripped off like this.

Rating:

3.0

Staff could learn some public relations skills.

Rating:

5.0

Awesome manager!!!!

Rating:

5.0

Front desk guy at the Riverside location was great, everything was quick and easy.

Rating:

5.0

The lot was quite full, and we could only find 1 place to park our truck. The lighting could be better, as we dropped our truck off around 2000hrs. Overall, a painless process at the end of a long day.

Rating:

5.0

Great customer service. Very friendly and helpful. No hassles, efficient, no issues. Thanks.

Rating:

3.0

The little red headed man child at the front desk could use a course or two on customer service and how to speak to people in a professional manner. Should also watch his language on the phone while he has customers in the store. I found him to be rude and very I unprofessional

Rating:

5.0

Rob was a great help with the return and made it a great experience

Rating:

1.0

The owner is the most unfriendly person. He was rude from start to finish. I used the truck for 2 days, 40km as it was an intown move. Topped it up with $20 gas and dropped it off. I didn’t rent blankets or buy boxes and was charged $250. I was charged an extra $ 36 for gas( on top of the $20 I put in), so $56 in gas for less than 40km. We had no idea what this guy charged in the end or we would have gone elsewhere. He was difficult when having to return the deposit, having me deal with the” go uhaul “ customer service. We picked up our refund today. We moved May 1. I would never refer this branch of u haul. Shady

Rating:

1.0

Be fair about what you are charging the customer, you charged me for 6 liters of fuel, the sheet you gave me showed 1/4 tank of gas, my pictures show 1/4 tank of gas, I returned it with more than 1/4 tank of gas and yet was charged an extra 6 liters of gas for no reason. I did not order a dolly or blankets but was charged for them. This was not brought up when I placed the order for the truck. I have rented from uhaul before and never charged for these items. I have filed a complaint about the gas and will not recommend uhaul to anyone until this is resolved. Also I was to pick up the truck at 9:00 am Sunday but dispatcher didn’t show until 9:10 AM

Rating:

5.0

I didn’t like getting a text that I hadn’t returned the truck when I had It was upsetting

Rating:

2.0

This is the second bad dealings with this location. The guy wasn’t friendly, and I had to unhook the trailer myself. I’ve never had to do that. I didn’t know how to get it off my hitch resulting in pulling my shoulder. Now it freaking hurts. I won’t be back for a third time

Rating:

3.0

Rented on a Sunday. All went according to the plan. No problems.

Rating:

2.0

We had the truck for 7 hours , yet this location charged us for 9 hrs!!!!!