The truck was given to me with literally no gas, they did comp me 16$ regardless renting a vehicle with literally no gas in it isn’t right. Was worried of running out of gas before I even left the lot. But the staff was amazing everything else was great!
Mycah A
Customer Reviews for Red Aero Pack And Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After a rough experience at another location, customer service sent me to Red Aero and they were so kind and quick to get me into the moving truck!! Will definitely be back!
Lauren HCould improve in the cleanliness of the rental (windshield, cab floor, steering, dashboard). Overall, the location was great and easily accessible. There is also a gas station next to it. The key drop off is clearly visible.
Jolas AFriendly, great customer service
Jackie MEverything was good.
Catherine BI was very satisfied with my Uhaul rental experience through Red Aero Pack And Ship.
Joe BSuper disappointed I was done with the truck a day earlier and was denied a refund
TEILICA HThe only thing I would say is the system automatic charge you if you returning it late after hours. I don’t think that is fair even when there is no one checking it back in. I know it is not the location fault. But it was unexpected.
KIMEREE TThis location was very helpful. I will say that my attempt to locate a truck in Memphis was especially difficult forcing me to rent local and doubled the driving. No one way smaller trucks in Memphis. Had to rent two way from Texas back to Texas. Not pleased with corporate but very pleased with local company
ROYCE FI did truck share, but it wasn’t ready at my pickup time.
Timothy SParking brake did not work. Didn’t discover until I made my first stop.
Randy WThe staff was great!
Andrea BFantastic and friendly staff.
Kyle WCustomer service at the pick up location was impeccable!
Tracey AN/A
Francisco MThank you for giving some lead way on the return time and adjusting the charges, really appreciate it. We will be definitely be using this location next time the need arises.
NICHOLAS LGreat value for a rental vehicle
JONATHAN NThe lady who rented me my truck was very kind and friendly. Very fun to communicate with
sorin tThe owners are the most competent and professional, that I have come across
John MEverything was fine
DAVID BThe gentlemen that assisted me was sooo pleasant and professional! I enjoyed our conversation! He went over and beyond to make sure I had everything in my rental (appliance dolly). I will definitely be back for business!!! Thank you sir & God bless you!!!
LAOSAMOA UI rented a van from your company today, and unfortunately, I had a less than satisfactory experience. The vehicle I received was noticeably dirty both inside and out. The condition of the interior was particularly concerning, as my wife couldn't sit comfortably due to the abundance of dog hair on the seat. It gave the impression that the van had not been cleaned for an extended period. I believe addressing cleanliness concerns would significantly improve customer satisfaction. Thank you for your attention to this matter.
Mariano LMake the check in process a little faster.
Kevin PU-Haul has done a great job integrating technology into their rental process. Very quick and convenient. More than anything, my experience was made great by the good folks at Red Aero. Informative, helpful, kind, and courteous, they made the whole thing a breeze.
John FFast friendly convenient Ran like a champ
Thomas MI was.told.thatbit.would.be 37.75 but when I got.there it.was.an additional.10.00. When asked.tp explain all.charhes the mam.with the funky mustache was rude and a complete.jerk. still.womderimg.what the extra 10.00 was.for.
Kimberly HAdded extra dollars for fuel although I fueled and returned the vehicle at the same level as received. And that too, for an unacceptable quantity compared to the usage.
NARESH GPeople were so friendly
MICHELLE MExcellent service as always!
CAROL SCheck in was the worst.
Patti TThe customer service at this location is great. It's the online app that never worked right, was confusing and really hard to read on a cell phone!!!
JOY HThere was a chunk out the tire causing truck to vibrate vigorously and you felt every bump in road as if suspension was off, after 3 hours of driving it felt like the truck didnt want to stop making aloud whining noise, and had to sit on break to get it not to push forward while trying to stop, almost like if trans wasnt getting ready to seive up which is wierd for a new truck with 80000 miles, customer services ladies where pleasant and helpful, truck did better once we gave it and hour break but also was scared to pull over in a small foreign town so we pressed on to our final destination
delaney jStore employees were fantastic. I love their shop.
tom wCustomer service phenomenal at Red Aero with good rates and great staffing
CHRIS GNo one was there they were closed. And I couldn't explain to them about the trucks AC and the rubber strip that came off the door side.
Christie WFor being a little late on my payment and instead of arranging my payments, U-Haul or the place that i rented it from reported it stolen and now have a charge with the police and am not happy about this.. poor commutation and poor judgement on there end.. i will be getting my lawyer to look into all this.. it's a shame really
Thomas GNo problem at all
GWEN GThe app does not work when checking in and checking out.
Joseph SApp picks up was difficult and once I received help from inside the program added extra equipment and charges. I asked for the equipments to be removed but forgot to mention the safe trip which I don’t normally get for in town driving, costing me an extra fee this single mom was not expecting. Besides that this is a wonderful location to rent from and it was my error of not double checking not them.
Sharon SThey where very friendly and very helpful
Juan MHave enough help on hand one person, having troubles with the computers being trained by one person is trying to run the front area not explaining to the customer the policy and not over charging customer bad service
DWIGHT EOffer refunds for miles you don’t use
Antonio MGreat vehicle the Ford Van. The service excellent.
Pedro RThanks for your Service. Have a Great day.
Tommy NThe Manager Antonio wa great
DAVID JEasy rental process Quick process in and out Easy drop off as well
LEATHA SThis is the ONLY location I like to use. They are so courteous and professional there.
KIMBERLY LBrittany was great. She was so helpful finding us what we needed in a pinch. Had to have a truck immediately and she worked that out. I really appreciate her attitude and efficiency. She took my being in a hurry and time crunch in to consideration. I will use Aero from now on.Thank you!
CYNTHIA ZPlease see above comments.
MARK Hthey were the ones that pointed out where I was charged for things I didn't have. simply because you can't return what you don't have.
Michael CEmployees are very knowledgeable and friendly. Accessible location to access.
Kenneth BThe drop box is in the back alley
Steven Sdropped off after hours
Judith HExcellent service location!!
PETER MSignage identifying store hard to sse and find
Steve MCustomer service was on point. The only thing I would say is that the truck was dirty in the inside.
Zykierra P