everything was good but once mileage was totaled it became very expensive. Great location & Great customer service .
BREANA EASTER
Customer Reviews for Ray Road Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful
Ronnie RaffertyPick up location was great! Website could stand some tweeking, though.
Kurt MichelNothing to improve! It was an excellent experience! So friendly!
Sonia HughesThe truck had mechanical issues when I rented it.
Lawrence ChandlerWant to give a big thanks to Rays Uhual services. I needed to extend my rental and with no hesitation they were eager to help me! Will come back if I ever need another Uhual truck!
Jose MedinaThey were great I got a text to drop off trailer hour and a half from where I moved my granddaughter to .and Ray road employee was excellent about getting it fixed
Matthew LarsonThis location charged me 709 dollars more than what I had already paid. All they had to do was look at the notes or take the time to look at the text that was sent Saturday stating that my drop off location was changed. Instead they charged me wrong drop off location fees. They have cameras outside yet charged me for drop off on Sunday when I clearly dropped off the U-Haul on Saturday. Charged me for over 50 miles I’m additional miles when my contract clearly states I only went over 6 miles. This location is a scam. They attempted to just make money off of me with zero effort to try and correct the issue. So again I have to call customer service in order to fix their errors and luckily customer service was able to validate everything I was saying and put in to fix the issue with their regional manager. So we will see what happens now. I’m still owed 709 dollars from that location.
Joshua MastersThe Rep that helped me at this location was very nice. I will go back when I need to rent again.
Robert MedwigIncredible service they assisted with the removal of the trailer, and texted the receipt promptly.
WAVERLY WILLIAMSRodney helped me along the way. I ran into some issues while trying to rent the U-Haul. He was able to provide me with the correct information so that I was able to leave with the U-Haul and get everything I needed done. We will be back!
Rayne HankersonI thought renting a uhaul was for a day and not just a few hours! I may have only needed for 8-10 hours but was charged for two days when I brought it back in before 9am the following day!
Wilburn CaltonI've been a customer of Ray Road Auto for 15 years, and their customer service is absolutely top notch. When I needed to rent a trailer, my first step was to see if they had one available, because I knew they would take care of all of my needs in a professional and courteous manner.
CHRISTOPHER THOMPSONWe used drop box. Did not go inside.
Clara GloverEasy rental & super friendly service
Nicole CollinsI would do a pre rental test drive to ensure there are no issues and if there are then notify customer.
Jacob CrossmanExcellent service, great people.
Andre LewisWorse experience
Walys LeivaVery well
Margaret BucknerSome of the equipment that I reserved on the web site was not available and I had to move without a dolly. The person in charge was not able to explain why the application allows me to reserve equipment that they do not have on the premises. I called customer service and they did not help me, in the end all the employees said "I'm sorry" but none of them solved the problem. I lost about an hour because of the inconvenience. The company did not mind wasting my time or providing good service.
Pastrana ValverdeAll good.
TIMOTHY WATERSOk
Brian BuchholzThe pick up and drop off process was way too Tedious and time consuming and very unsafe when I returned it to a dark I returned it to a dark location at night. What is supposed to be convenient is In fact Inconvenient.
Nicole MelendezIt smelled terrible, it look like it hadn’t been cleaned in a year. I had to spray it down with lysol before letting my wife get in it. With everything going on today with Covid, you would think that uhaul would care about keeping their customers safe.
Henry DavisThe after hours return process is a pain. It takes too long.
MARIA ALMEIDAGreat people that are kind, courteous, and helpful.
Jeremy MickelsonStaff is awesome. Quoted me. Was patient when I was deciding and was in and out on pick up day. They also did a detailed report on the water leakage that my trailer had. Everything I had in it, got soaked and destroy the boxes, which caused me huge issues. If the amount of water that leaked in is consider water resistant. I will just use my open trailer next time or rent from another trailer company. Service is top notch. This trailer was not.
Anthony LangerGreat customer service easy to return
MARK FRITTSfriendly staff
DOUGLAS CUNNINGHAMThis was not the original pick up for our uhaul, we made reservations on Jan 22, 2021 and last minute on Feb 11, 2021 they switched us to this location. The truck cab was dirty inside. We had reserved an appliance dolly and this location did not have one. We had to drive to the original location we reserved at and they had no dollies, they referred us to another location. We added all these miles on our reservation that were not necessary and we paid for them. We could not spend that time looking for the dolly so we could not move our washer and dryer.
Susan RichardsEmployee inspection
David PatonThe only suggestion I would make is that more information is given on properly hooking up and tightening the equipment.
Karen McKimI have nothing but compliments. Everything was great!
Bryan KriebelAlways a pleasure...!!
Nubian HooverOnly problem we had is the truck pulled hard to the right if you let go of the steering wheel. so you had to keep the wheel turned to the left to go straight down the road.
Debra AndersonNothing wrong with the lcostion, uhaul did not take one license saying it was not a valid license when it clearly was. They should either have actual people that know what they are doing behind the desks or say you don’t take certain states that you clearly can’t read a valid drivers license.
Mercedes Angelic BalarinGet it Right !
Frank DaddioRecommended to someone 1/20/2020. They enjoy it as well. The Gaddis Family.
Earl GaddisMake easier taker equipment to another uhaul facility
Daniel SmithGreat service
Danny TindleThey went above what was expected to get a truck to meet my requirements Thank you
Danny TindleThe staff at Ray Road were extremely helpful. They ensured the equipment was properly secured as well as ensured I felt safe driving. I would recommend this location to family and friends.
Elizabeth NhambureThe Crew at this location were the most professional and friendly I have ever experienced.
Jerry Stover