Customer Reviews for Ray Road Auto Parts
(U-Haul Neighborhood Dealer)

380 reviews

1964 Ray Rd   Spring Lake, NC 28390
(Off Hwy 210)

(910) 496-0216

Office Hours

  • Monday - Friday:
    8 am - 1 pm / 2 pm - 5 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(910) 496-0216

1964 Ray Rd
Spring Lake, NC 28390
(Off Hwy 210)

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 1 pm / 2 pm - 5 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

everything was good but once mileage was totaled it became very expensive. Great location & Great customer service .

BREANA EASTER 
Rating:
5.0

Customer did not leave a comment.

Angel Perez 
Rating:
5.0

Customer did not leave a comment.

Michael Bair 
Rating:
5.0

Customer did not leave a comment.

Carlos Marroquin 
Rating:
5.0

Very friendly and helpful

Ronnie Rafferty 
Rating:
5.0

Customer did not leave a comment.

ANTHONY Singletary 
Rating:
5.0

Pick up location was great! Website could stand some tweeking, though.

Kurt Michel 
Rating:
5.0

Customer did not leave a comment.

Alicia Nichols Mack 
Rating:
5.0

Nothing to improve! It was an excellent experience! So friendly!

Sonia Hughes 
Rating:
3.0

The truck had mechanical issues when I rented it.

Lawrence Chandler 
Rating:
2.0

Customer did not leave a comment.

Keith Muse 
Rating:
5.0

Want to give a big thanks to Rays Uhual services. I needed to extend my rental and with no hesitation they were eager to help me! Will come back if I ever need another Uhual truck!

Jose Medina 
Rating:
5.0

They were great I got a text to drop off trailer hour and a half from where I moved my granddaughter to .and Ray road employee was excellent about getting it fixed

Matthew Larson 
Rating:
1.0

This location charged me 709 dollars more than what I had already paid. All they had to do was look at the notes or take the time to look at the text that was sent Saturday stating that my drop off location was changed. Instead they charged me wrong drop off location fees. They have cameras outside yet charged me for drop off on Sunday when I clearly dropped off the U-Haul on Saturday. Charged me for over 50 miles I’m additional miles when my contract clearly states I only went over 6 miles. This location is a scam. They attempted to just make money off of me with zero effort to try and correct the issue. So again I have to call customer service in order to fix their errors and luckily customer service was able to validate everything I was saying and put in to fix the issue with their regional manager. So we will see what happens now. I’m still owed 709 dollars from that location.

Joshua Masters 
Rating:
4.0

The Rep that helped me at this location was very nice. I will go back when I need to rent again.

Robert Medwig 
Rating:
5.0

Incredible service they assisted with the removal of the trailer, and texted the receipt promptly.

WAVERLY WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Jackie Rudd 
Rating:
5.0

Customer did not leave a comment.

Reid Elders 
Rating:
5.0

Rodney helped me along the way. I ran into some issues while trying to rent the U-Haul. He was able to provide me with the correct information so that I was able to leave with the U-Haul and get everything I needed done. We will be back!

Rayne Hankerson 
Rating:
5.0

Customer did not leave a comment.

William Ellis 
Rating:
5.0

Customer did not leave a comment.

EDWARD BUCHOWSKI 
Rating:
5.0

Customer did not leave a comment.

GREGORYLYNN DEAN 
Rating:
5.0

Customer did not leave a comment.

Felicia Sanders 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Johnson 
Rating:
5.0

Customer did not leave a comment.

kenneth clark 
Rating:
3.0

I thought renting a uhaul was for a day and not just a few hours! I may have only needed for 8-10 hours but was charged for two days when I brought it back in before 9am the following day!

Wilburn Calton 
Rating:
5.0

Customer did not leave a comment.

JOHN WALKER 
Rating:
5.0

I've been a customer of Ray Road Auto for 15 years, and their customer service is absolutely top notch. When I needed to rent a trailer, my first step was to see if they had one available, because I knew they would take care of all of my needs in a professional and courteous manner.

CHRISTOPHER THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Jesus Ortega 
Rating:
3.0

We used drop box. Did not go inside.

Clara Glover 
Rating:
5.0

Easy rental & super friendly service

Nicole Collins 
Rating:
5.0

Customer did not leave a comment.

MATTHEW MCCAIN 
Rating:
5.0

Customer did not leave a comment.

TRAVON SIMMONS 
Rating:
4.0

I would do a pre rental test drive to ensure there are no issues and if there are then notify customer.

Jacob Crossman 
Rating:
5.0

Customer did not leave a comment.

Carlos Marroquin 
Rating:
5.0

Customer did not leave a comment.

Cheryl Robinson 
Rating:
5.0

Excellent service, great people.

Andre Lewis 
Rating:
5.0

Customer did not leave a comment.

Christopher Jackson 
Rating:
1.0

Worse experience

Walys Leiva 
Rating:
5.0

Very well

Margaret Buckner 
Rating:
5.0

Customer did not leave a comment.

Kevin Vines 
Rating:
5.0

Customer did not leave a comment.

Edwin Harris 
Rating:
5.0

Customer did not leave a comment.

Isaiah Green 
Rating:
1.0

Some of the equipment that I reserved on the web site was not available and I had to move without a dolly. The person in charge was not able to explain why the application allows me to reserve equipment that they do not have on the premises. I called customer service and they did not help me, in the end all the employees said "I'm sorry" but none of them solved the problem. I lost about an hour because of the inconvenience. The company did not mind wasting my time or providing good service.

Pastrana Valverde 
Rating:
5.0

Customer did not leave a comment.

Dejah Fashaw 
Rating:
5.0

Customer did not leave a comment.

Ronald Coyle 
Rating:
4.0

Customer did not leave a comment.

JESSE HALL 
Rating:
5.0

All good.

TIMOTHY WATERS 
Rating:
5.0

Customer did not leave a comment.

Jose Cazares 
Rating:
4.0

Customer did not leave a comment.

KELLY SPANN 
Rating:
5.0

Customer did not leave a comment.

ISIAH SHELTON 
Rating:
5.0

Customer did not leave a comment.

Bradd Baldwin 
Rating:
3.0

Customer did not leave a comment.

Mark Smith 
Rating:
5.0

Ok

Brian Buchholz 
Rating:
3.0

Customer did not leave a comment.

MARYLAND MATHERNE 
Rating:
5.0

Customer did not leave a comment.

Kevin Slider 
Rating:
3.0

The pick up and drop off process was way too Tedious and time consuming and very unsafe when I returned it to a dark I returned it to a dark location at night. What is supposed to be convenient is In fact Inconvenient.

Nicole Melendez 
Rating:
1.0

It smelled terrible, it look like it hadn’t been cleaned in a year. I had to spray it down with lysol before letting my wife get in it. With everything going on today with Covid, you would think that uhaul would care about keeping their customers safe.

Henry Davis 
Rating:
5.0

Customer did not leave a comment.

PAMELA CHAMBERS 
Rating:
5.0

Customer did not leave a comment.

Frederick Roquemore 
Rating:
5.0

The after hours return process is a pain. It takes too long.

MARIA ALMEIDA 
Rating:
5.0

Great people that are kind, courteous, and helpful.

Jeremy Mickelson 
Rating:
5.0

Staff is awesome. Quoted me. Was patient when I was deciding and was in and out on pick up day. They also did a detailed report on the water leakage that my trailer had. Everything I had in it, got soaked and destroy the boxes, which caused me huge issues. If the amount of water that leaked in is consider water resistant. I will just use my open trailer next time or rent from another trailer company. Service is top notch. This trailer was not.

Anthony Langer 
Rating:
5.0

Great customer service easy to return

MARK FRITTS 
Rating:
5.0

Customer did not leave a comment.

Ann Highland 
Rating:
5.0

friendly staff

DOUGLAS CUNNINGHAM 
Rating:
5.0

Customer did not leave a comment.

Christopher Johnson 
Rating:
3.0

This was not the original pick up for our uhaul, we made reservations on Jan 22, 2021 and last minute on Feb 11, 2021 they switched us to this location. The truck cab was dirty inside. We had reserved an appliance dolly and this location did not have one. We had to drive to the original location we reserved at and they had no dollies, they referred us to another location. We added all these miles on our reservation that were not necessary and we paid for them. We could not spend that time looking for the dolly so we could not move our washer and dryer.

Susan Richards 
Rating:
4.0

Employee inspection

David Paton 
Rating:
5.0

Customer did not leave a comment.

john davidson 
Rating:
5.0

Customer did not leave a comment.

Calvin McKenzie 
Rating:
5.0

Customer did not leave a comment.

RONALD PARKES 
Rating:
3.0

Customer did not leave a comment.

ANGEL PEREZ 
Rating:
4.0

Customer did not leave a comment.

Chad Haggard 
Rating:
5.0

Customer did not leave a comment.

David Simon 
Rating:
4.0

Customer did not leave a comment.

Michael Sadtler 
Rating:
4.0

Customer did not leave a comment.

Tamara Kvidera 
Rating:
3.0

Customer did not leave a comment.

TONIA LOCKLEAR 
Rating:
5.0

Customer did not leave a comment.

Reginald Mckinney 
Rating:
5.0

Customer did not leave a comment.

Missy Stevens 
Rating:
3.0

Customer did not leave a comment.

William Newman 
Rating:
5.0

Customer did not leave a comment.

Venessa Smith 
Rating:
5.0

Customer did not leave a comment.

Arthur Frelund 
Rating:
4.0

The only suggestion I would make is that more information is given on properly hooking up and tightening the equipment.

Karen McKim 
Rating:
5.0

I have nothing but compliments. Everything was great!

Bryan Kriebel 
Rating:
5.0

Always a pleasure...!!

Nubian Hoover 
Rating:
4.0

Only problem we had is the truck pulled hard to the right if you let go of the steering wheel. so you had to keep the wheel turned to the left to go straight down the road.

Debra Anderson 
Rating:
5.0

Customer did not leave a comment.

Gina Huntley 
Rating:
5.0

Customer did not leave a comment.

Victoria Post 
Rating:
5.0

Customer did not leave a comment.

Ulises Sepulveda 
Rating:
2.0

Nothing wrong with the lcostion, uhaul did not take one license saying it was not a valid license when it clearly was. They should either have actual people that know what they are doing behind the desks or say you don’t take certain states that you clearly can’t read a valid drivers license.

Mercedes Angelic Balarin 
Rating:
1.0

Get it Right !

Frank Daddio 
Rating:
5.0

Customer did not leave a comment.

Jennifer Littlefield 
Rating:
5.0

Recommended to someone 1/20/2020. They enjoy it as well. The Gaddis Family.

Earl Gaddis 
Rating:
5.0

Make easier taker equipment to another uhaul facility

Daniel Smith 
Rating:
5.0

Customer did not leave a comment.

Thomas Batey 
Rating:
5.0

Great service

Danny Tindle 
Rating:
5.0

They went above what was expected to get a truck to meet my requirements Thank you

Danny Tindle 
Rating:
5.0

The staff at Ray Road were extremely helpful. They ensured the equipment was properly secured as well as ensured I felt safe driving. I would recommend this location to family and friends.

Elizabeth Nhambure 
Rating:
5.0

The Crew at this location were the most professional and friendly I have ever experienced.

Jerry Stover 
No reviews have been submitted for this location.

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