Customer Reviews for Rapid Wrench & Lube
(U-Haul Neighborhood Dealer)

412 reviews

1015 Marks Rd   Valley City, OH 44280

(330) 225-4694

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(330) 225-4694

1015 Marks Rd
Valley City, OH 44280

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alice BANOWETZ 
Rating:
5.0

Customer did not leave a comment.

ALAN THOMAS 
Rating:
5.0

Renting the van was Quick and easy . Recommed to anyone.

PHILLIP MORRIS 
Rating:
5.0

Customer did not leave a comment.

Sue Russo 
Rating:
5.0

Customer did not leave a comment.

Lou Andreasik 
Rating:
5.0

Customer did not leave a comment.

Lori Palguta 
Rating:
3.0

Customer did not leave a comment.

Eric Gross 
Rating:
4.0

The website check out is glitchy.

Paige Kendall 
Rating:
5.0

everyone was very professional and friendly. I was in and out and on the road very quickly. Drop off was done with the same ease.

mark marinucci 
Rating:
5.0

Customer did not leave a comment.

Darryl DiCenzi 
Rating:
5.0

Very professional.

Connie Ridler 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Albaugh 
Rating:
5.0

Customer service was great. Priced fairly. I would definitely recommend to anyone!

Lisa Beckman 
Rating:
5.0

Customer did not leave a comment.

Jerome Timko 
Rating:
5.0

Customer did not leave a comment.

Kathy Nagy 
Rating:
5.0

Customer did not leave a comment.

Jack Brancifort 
Rating:
5.0

Hassle free. Everything was clean. Everyone was friendly.

tONY Mackmann 
Rating:
5.0

This was an excellent experience, vehicle was clean, safe and a great ride. I will definitely recommend and rent from you again

Beth Knittle 
Rating:
5.0

Had an issue with 24hr pickup at another location. This location handled it great. No issues. Will use again.

Jeff Kucharski 
Rating:
5.0

Staff was very nice and process was quick and easy

Andrea Vera 
Rating:
4.0

Improve the uhaul app. We scheduled to pick up the truck thru the app however had issues with it. The gentleman working at the pick up location was very helpful and was able to issue the truck to us.

Edward Evans 
Rating:
4.0

Customer did not leave a comment.

Amanda Masaitis 
Rating:
5.0

Very nice people who own and run this place . Thank u so much for ur help today . U guys are life savers .

Joe Michalski 
Rating:
5.0

Customer service was exceptional, polite and courteous. Thank you!

linda Seaman 
Rating:
3.0

The best part of this experience was the great woman at the desk. She knew what she was doing, was kind & professional. The truck was dirty.

Christine Layner 
Rating:
5.0

Customer did not leave a comment.

Tim Bonds 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS SPENCER 
Rating:
4.0

drop off was easy

Jeremy Smith 
Rating:
4.0

Very professional and quick service

Jim Watson 
Rating:
5.0

Customer did not leave a comment.

Laura Bush 
Rating:
3.0

The price is too high, when you pick up the truck. The mileage is too high, and the total is too high.

Janice Watzelza 
Rating:
5.0

Customer did not leave a comment.

Andie Dominick 
Rating:
3.0

Customer did not leave a comment.

kiley morselli 
Rating:
5.0

Nothing. Everything went perfectly.

Don Russo 
Rating:
5.0

Customer did not leave a comment.

Wendy Wilson 
Rating:
5.0

Customer did not leave a comment.

James Clift 
Rating:
5.0

This location is very helpful and friendly. I've rented from them several times and will continue to!

Louis GROZA 
Rating:
5.0

Everything went smooth, I have no suggestions for improving.!

Robert Leidy 
Rating:
5.0

Customer did not leave a comment.

Lazi Qirjazi 
Rating:
3.0

Customer did not leave a comment.

Christina Emerson 
Rating:
5.0

Customer did not leave a comment.

Andrew lute 
Rating:
5.0

Customer did not leave a comment.

Michelle lunder 
Rating:
5.0

Customer did not leave a comment.

Paul Asturi 
Rating:
5.0

Customer did not leave a comment.

Richard Mulcahy 
Rating:
5.0

Customer did not leave a comment.

Tammy Ashton 
Rating:
3.0

Location does not have ample parking for uhaul customers. Had to park personal vehicle in another location across the street, and cross back which is a five lane state route.

Jim Ethridge 
Rating:
1.0

Truck was pulling really bad to right back door kept opening and transmission kept on jumping and when I got the truck I drove 4 miles and then it was on empty. I have put $40 in the truck and then another 50 I bring back more gas than it was when I got the truck I took pictures of it I am very upset. The truck drove terrible.

Tina Hamulak 
Rating:
5.0

Customer did not leave a comment.

brenda parsons 
Rating:
5.0

Customer did not leave a comment.

thelma rhome 
Rating:
5.0

Customer did not leave a comment.

RAFAEL RIVERIA 
Rating:
1.0

The guy didn't help us check in at all and we were having issues with the App to log in. So far I am showing I am charged 2X for this service as well.

Jonathan Zelsnack 
Rating:
5.0

Customer did not leave a comment.

Jana Bracken 
Rating:
5.0

Customer did not leave a comment.

Paul Asturi 
Rating:
3.0

Notify customers if equipment requests are out of stock ahead of time. Requested furniture blankets were not available at pick up. Poor job explaining rental requirements. Was not aware of mileage total for rental and was assessed a fee for exceeding mileage “allowance” in a move that required multiple trips.

Jonathan Billak 
Rating:
5.0

Customer did not leave a comment.

Edward Blythin 
Rating:
5.0

Customer did not leave a comment.

Siegrid Cooper 
Rating:
4.0

Customer did not leave a comment.

Thomas Glaze 
Rating:
5.0

Customer did not leave a comment.

josie larkman 
Rating:
5.0

Customer did not leave a comment.

Jeanine Karns 
Rating:
5.0

Great customer service!!

sean mendez 
Rating:
5.0

Customer did not leave a comment.

Emil Pogorelec 
Rating:
4.0

Customer did not leave a comment.

Michael Brookshire 
Rating:
5.0

Customer did not leave a comment.

William Lebus 
Rating:
3.0

Person who gave me the uhaul just removed our damage protection without consent so we just got refunded for that and couldn’t get it back after we left the lot. Just a lot of miscommunication from the woman who gave us the uhaul.

Donald Gruszczynski Jr. 
Rating:
5.0

very easy on return.

martin coughlin 
Rating:
5.0

Great service.

david riehl 
Rating:
5.0

Customer did not leave a comment.

Lou Merrell 
Rating:
5.0

Customer did not leave a comment.

Patrick Russo 
Rating:
5.0

Attendant was very patient as I had issues with my credit card. He waited until I could work out the problem and didn't just turn me away.

VANESSA SMITH 
Rating:
5.0

Used the 24/7 so pick up and return was very easy to do in my phone

Paul Sidell 
Rating:
4.0

Customer did not leave a comment.

Jack Denby 
Rating:
4.0

Customer did not leave a comment.

Donald Everly 
Rating:
5.0

Changing my drop off location at the last minute in order to charge me for extra milage. Shady business practice uhaul.

Mike Bill 
Rating:
5.0

Outstanding Service!!

Len Masek 
Rating:
1.0

Uhaul abuses its power and the way it treats it's customers is a disgrace - they charged me for damages I did not cause. They were not cooperative and treated me terribly when I tried working with them to resolve the issue. I have filed a fraud claim against them. I will never use Uhauls services again and will share this experience with everyone I know.

Carlo Hefer 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY PENNELL 
Rating:
5.0

I had never been to Rapid Wrench before. From the first call with Jeff to the lady behind the counter, they were very friendly and helpful. We would definitely rent from them again.

carol vectirelis 
Rating:
5.0

Customer did not leave a comment.

Angela Stratman 
Rating:
5.0

everything went smoothly and it was easy to rent and return

Patrick Russo 
Rating:
3.0

Customer did not leave a comment.

Lou Weichman 
Rating:
5.0

The lady that helped me was perfect, happy, friendly, professional and polite.

PAUL SHANKS 
Rating:
5.0

Customer did not leave a comment.

Ken Fawcett 
Rating:
4.0

Customer did not leave a comment.

Richard Rader 
Rating:
5.0

thanks

Jeramie Agge 
Rating:
5.0

Customer did not leave a comment.

Lee Ann Petry 
Rating:
5.0

Customer did not leave a comment.

Richard Batyko 
Rating:
5.0

The transaction went flawlessly from reservation to truck return. I was even able to leave my vehicle there during the 24 hour rental and get an oil change. Well done!

J Chris McKim 
Rating:
3.0

Have more reliable trucks

GRANT VRAJA 
Rating:
5.0

Customer did not leave a comment.

charles nickoletti 
Rating:
5.0

Customer did not leave a comment.

James dull 
Rating:
5.0

Customer did not leave a comment.

James Clift 
Rating:
5.0

Customer did not leave a comment.

Brian Bennett 
Rating:
5.0

Customer did not leave a comment.

brian larrick 
Rating:
5.0

Promptly let me know they received the vehicle after I had left it after hours.

Ryan Majcher 
Rating:
3.0

The self pick-up feature was a little confusing and hard to navigate The truck had oil sludge spilled in the back The drop off was also confusing and not very user friendly

Colin Curtis 
Rating:
5.0

Very polite and caring staff. Great location.

Dusko Novakovic 
Rating:
5.0

Great customer service.

Robin Nagorka 
Rating:
5.0

Friendly, fast, efficient.

Bradley Forsythe 
Rating:
4.0

I would recommend that they ask other customers to back their equipment in upon return as another vehicle took up extra space which made it difficult for others to park in the limited parking area, Otherwise no complaints about the location,

Earl Lee 
Rating:
5.0

Customer did not leave a comment.

SANDRA ROBERTSON 
No reviews have been submitted for this location.

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