Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
there needs to be better Communication and training at your pick up and drop off stations. If i didnt have the 24/7 number i would have never getten my uhaul cause the location the store send me there was no uhaul so then i had to call the 24/7 number to get them to find something else for me cause when i call the main store they didnt do anything for me dont know if they didnt know what to do or just didnt want to put the time in to it. i didnt not get the sizes off uhaul i requested. it is a very poorly Organized team. every different person i talk to had something different to say. uhaul really needs to be more there for there customers. have much easier ways to to book and drop off. it is great when u can talk to someone on the phone but they need to be able to do absolutely 100% for u not everyone can use the apps or get a email. if u had a much old person call and u told them do download a app they could say what do u mean u cant do it for me.
june decker
Rating:
2.0
I made one reservation and it got changed so many times. Very stressful on top of trying to move by myself. In person at paradise location the customer service was good! Dealt with a very rude woman on phone day before my pickup. It was a stressful experience unfortunately.
josh horwood
Rating:
5.0
Customer did not leave a comment.
Scott Waddell
Rating:
5.0
Customer did not leave a comment.
Mark Roberts
Rating:
5.0
Customer did not leave a comment.
TODD HICKEY
Rating:
4.0
Nothing to report.
donald boyles
Rating:
5.0
Excellent service, friendly staff and very helpful. Definitely would recommend , and not doubt will use again!!!!!!👍🙂
roderick ivany
Rating:
5.0
Customer did not leave a comment.
Janis Chambers
Rating:
4.0
We just dropped it off, it was after working hours.
Charro M L Benteau
Rating:
5.0
Customer did not leave a comment.
Barry Rose
Rating:
5.0
Customer did not leave a comment.
Holly Cherry
Rating:
5.0
Customer did not leave a comment.
Selby Reid
Rating:
5.0
Customer did not leave a comment.
Dennis Simms
Rating:
4.0
Customer did not leave a comment.
micheal marriott
Rating:
5.0
During the rental the brake service light came on. Brakes had to be applied hard to the floor to brake the vehicle.
Walter L Thistle
Rating:
5.0
Customer did not leave a comment.
James Higdon
Rating:
5.0
Customer did not leave a comment.
David Howell
Rating:
3.0
Customer did not leave a comment.
robert pike
Rating:
5.0
I had a call from Matt on the morning of my rental to advise that the truck I had booked was on an accident. He connected with some of his partners and located a truck for me. A gentleman went in on his day off to provide me with a key( Good Friday) and I actually got a larger truck. Matt was awesome in responding to this crisis and securing a truck for me. I appreciate this so much and got moved when scheduled. Thanks Matt!!!!👏🏻
gwen walsh
Rating:
5.0
Customer did not leave a comment.
Justin Matthews
Rating:
5.0
Brandon parson csr was a pleasure to work with
IPS IPS
Rating:
5.0
Customer did not leave a comment.
Sean Lawlor
Rating:
5.0
Thank you very much for the use of your storage unit. The attendant was very helpful and personable. If required we will use your facility again.
Frank Slaney
|
Overall Experience
Rating:
1.0
Attendant was very nice, but poorly trained, my contract was made out to the wrong name, driver license was wrong. The truck was so dirty in the cab that we actually had to wash it and clean it before we could use it. The driver's door would not unlock with the key, the passenger door was so out of adjustment that it was almost impossible to close. I had to fight to try and remove the key from the ignition, the back was full of ice and snow. The rear door was very difficult to raise and The lock was junk. The exhaust manifolds were falling off, but other then that all was good.
wayne stone
Rating:
1.0
We only had this storage unit for 2 months, when we went to remove our belongings the entire unit had been infested with mice. There were droppings and stains over all our furniture. No food was stored in there not sure of the attraction but it was gross. Our couch went right in the dump.
Valerie Bishop
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Melbourne
Rating:
5.0
Absolutely nothing, everything was great. Mike was very professional, helpful and friendly.
rosemary bickford
Rating:
5.0
Customer did not leave a comment.
Judy Lukeman
Rating:
5.0
Excellent Service!!!
David Cobb
Rating:
5.0
Customer did not leave a comment.
Tony Thornhill
Rating:
2.0
Many occasions the heat in our units were not turned on. This resulted in the loss of multiple pieces of furniture due to mold. There is no security. We had a break in to one of our units and they stole some valuable items. No cameras on that side of the building. Horrible experience. Do not recommend.
Garry Smith
|
Overall Experience
Rating:
4.0
Maneuvering around the back parking lot to get access is tight for some units, especially in large vehicles. Other than that the space met my needs and the staff was very friendly.
Richard Smith
|
Overall Experience
Rating:
5.0
All good
Clarence Hynes
Rating:
4.0
Customer did not leave a comment.
Taylor Bartlett
Rating:
5.0
Customer did not leave a comment.
John Pike
Rating:
4.0
Customer did not leave a comment.
William Ralph
Rating:
5.0
Customer did not leave a comment.
DAVID FIANDER
Rating:
5.0
Both agents who helped me were fantastic, friendly, and courteous.
Matthew Gauci
Rating:
5.0
Customer did not leave a comment.
KIRK THORNE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Crisante
Rating:
5.0
Customer did not leave a comment.
Rebecca Keats
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul North
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon Vatcher
Rating:
5.0
Customer did not leave a comment.
gladys roach
Rating:
5.0
These gentlemen were fantastic. Knowledgeable and understanding. A wonderful experiences.
DAVID DAWE
Rating:
5.0
Customer did not leave a comment.
AMJ Campbell
Rating:
5.0
The attendant was very personable and helpful. He explained everything in detail. He took me to the storage area and let me see and choose the type and size of unit that best suited my needs.Excellent service.
Frank Slaney
Rating:
4.0
Customer did not leave a comment.
Christopher Soper
Rating:
5.0
Customer did not leave a comment.
Gary Mills
Rating:
1.0
Inside cab looked like its never been cleaned. I was to pick this up in St.John's as I just arrived by plane. U Haul said I had to go 20min away to get the truck, I had to scramble to find a ride to Paridise, 20minutes drive away. My pick up time was for 1pm. this place closes at 1.pm trailer wasn't connected yet to the truck so I had to do that. Driving Back to st.john's, I drove by the place I was suppose to pick it up from and they had lots of them in the parking lot. WTF. Person that was working when I picked up the truck locked up shop because they closed at one and was gone before I had a change to start the truck. I guess I was holding him up from his Saturday BBQ
john tenwolde
Rating:
3.0
Some of your franchise are closed on weekends.
This is a peak time for most working class and helper’s.
NorBert Murphy
Rating:
5.0
Just keep up the good work . Brandon the CSR was excellent to deal with. Nice friendly chap.
IPS IPS
Rating:
5.0
Customer did not leave a comment.
Jason Drake
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NormaandGeoff Torraville
Rating:
4.0
Everything was great
loretta Pickott
Rating:
5.0
Customer did not leave a comment.
Natasha Quesnel
Rating:
5.0
Customer did not leave a comment.
bernetta rideout
Rating:
5.0
Customer did not leave a comment.
Solveig Brown
Rating:
5.0
On my second month there when I went to get some items out of the unit my things were full of condensation and there was bugs in my unit. I went to speak to the representative at the desk and I asked him if this was normal and explain that I felt that the whole point of paying for a storage unit was so that you could count on your items being OK. The day I was there even the hallways smelled musty. When I explained the situation to the representative At the desk he looked at me and said “well what do you want me to do about it”.
Thats why i moved my things out.
Michelle Goodyear
|
Overall Experience
Rating:
2.0
Poor management
Rick Burton
Rating:
5.0
Super helpful and easy to deal with Rep @ R&M. Thank you!
Mike Mouland
Rating:
5.0
Little to no security. We did not have many valuables in the locker however it would have been easy access should anyone wanted to gain entry.
IAN MICHAEL TURPIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFF TORRAVILLE
Rating:
5.0
Customer did not leave a comment.
RONALD FITZGERALD
Rating:
3.0
Customer did not leave a comment.
Eric Chisholm
Rating:
5.0
Customer did not leave a comment.
Chelsea Vatcher
Rating:
5.0
Customer did not leave a comment.
Wayne Clarke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lawrence Walsh
Rating:
5.0
Very friendly service person! Thank you
Sharon Winsor
Rating:
5.0
Customer did not leave a comment.
Jim Higdon
Rating:
3.0
Customer did not leave a comment.
KEVIN THORNE
Rating:
5.0
Customer did not leave a comment.
AMJ Campbell
Rating:
5.0
Customer did not leave a comment.
Graham Wishart
Rating:
3.0
Customer did not leave a comment.
Richard Perry
Rating:
5.0
Customer did not leave a comment.
Sheldon Jeddore
Rating:
5.0
Customer did not leave a comment.
AMJ Campbell
Rating:
4.0
Customer did not leave a comment.
Kevin Walsh
Rating:
5.0
Nothing
calvin thonre
Rating:
4.0
Customer did not leave a comment.
Maxime Desgagne-Fortin
Rating:
1.0
Booking confirmed but vehicle was not available when I went for pickup. Person in the counter was not aware that there was a scheduled booking, not sure how? Just to haul a queen mattress I had to pick 26’ truck. Disappointed the way uhaul handled my booking.
Ajay Chowdary Nadipineni
Rating:
5.0
I didn’t need it but there wasn’t any dollys in the 26ft supermover. It would be nice for trucks to be full on fuel at pickup.
Dillon Collier
Rating:
5.0
I tried to return the truck and trailer on my phone. It would not upload the photo. I had to come back the next morning to return these with a staff member.
Sean Beresford
Rating:
5.0
I tried to return the truck and trailer on my phone. It would not upload the photo. I had to come back the next morning to return these with a staff member.
Sean Beresford
Rating:
5.0
Customer did not leave a comment.
Don Hogan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bob Pennell
|
Overall Experience
Rating:
5.0
24 hour access made this facility super convenient and the person who was working was always helpful.
Derrick White
|
Overall Experience
Rating:
4.0
When I had equipment issues due to icy conditions, R&M was very helpful switching out equipment in a timely manner.
However I should note that the running lights went out on the trailer mid trip. It was in winter conditions, but if there’s anything that can be done to make the electrical system more robust, that would be a benefit.
Scott Rice
Rating:
5.0
Customer did not leave a comment.
NELSONGILBERT CARREIRO
Rating:
5.0
Customer did not leave a comment.
ANTHONY RICE
Rating:
5.0
Great service and convenient location .
John Pinto
Rating:
5.0
Great dealer and great service. Would definitely recommend. Thanks.
Dustin Russell TJR Enterprises Inc
Rating:
4.0
Trailer was great but a little pricey for the time it was rented. Only needed it for approximately 30 hours but had to pay for 48. Checked with manager for cheaper rate but nothing they could do. Probably won’t rent again.
Paul Jr. Duke
Rating:
3.0
Customer did not leave a comment.
Frank Lidstone
Rating:
5.0
Customer did not leave a comment.
Douglas French
Rating:
5.0
Customer did not leave a comment.
Dakota Defoe
Rating:
5.0
Excellent customer service they were very helpful and knowledgeable
CASSANDRA MARTIN
Rating:
5.0
Customer did not leave a comment.
William Burry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Hussey
Rating:
5.0
Customer did not leave a comment.
Michele Reid
Rating:
5.0
Good experience with staff and storage unit. There is a lift if you have a unit on the second floor. Drive up and load, which is perfect. I would use this location again and have already recommended it to others.
Thank you
andrew leonard
|
Overall Experience
Rating:
5.0
All my stuff got moldy and had to be thrown out.
Jeff Penney
|
Overall Experience
Rating:
5.0
I messed up by locking the truck door and dropping the key before I did the on line check in. Maybe ensure customer is aware of the need for km reading and pics during drop off.
DAVID B COLES
Rating:
5.0
Customer did not leave a comment.
Tiffany Maria Butler
Rating:
3.0
Customer did not leave a comment.
ALICE M SHARPE
Rating:
1.0
The people were super friendly and helpful! Location was remote and having to go to someone’s home to pay was somewhat strange and unusual……? Not to mention the terms we agreed to when we rented the uhaul, we were called 3-4 times about if we were still coming to pick it up, etc. Annoying.
Nicholas Barron
Rating:
1.0
The truck stank like something dead was in it. The back of the truck was caked with mud and dirt.
Salena Collins
Rating:
4.0
Customer did not leave a comment.
Dennis Murphy
Rating:
4.0
The drop of was smooth and quick.Not one issue.
Roger H Pickett
Rating:
5.0
Customer did not leave a comment.
Patrick Barnes
Rating:
5.0
Customer did not leave a comment.
Darren Neary Belfor
Rating:
5.0
Bad smell in cab. other than that great service.
CHRISTINE SHEPHERD
Rating:
5.0
Customer did not leave a comment.
DAVID WAYNE DROVER
Rating:
4.0
Truck 3383 has a defective park lamp circuit on its 4-pin trailer connector. The 7-pin trailer connector is OK.
LESLIE N CRANFORD
Rating:
5.0
Customer did not leave a comment.
BENJAMIN WESLEY OSMOND
Rating:
5.0
4 x 8 trailer was clean and in great shape, good tires. Staff were helpful and courteous. Thanks
WAYNE WALTERS
Rating:
5.0
The attendant was very professional and helpful. The trailer was clean and well-maintained, and pickup and dropoff were seamless.
Gerald Julian Matthews
Rating:
5.0
Customer did not leave a comment.
ALEX WILLIAM J JOHNSON
Rating:
5.0
Customer did not leave a comment.
Charmaine Phelan
|
Overall Experience
Rating:
2.0
Reservation process very easy. Storage unit was not shoveled out and I had issues opening and closing storage unit door.
FAYE FREEMAN
|
First Impressions
Rating:
4.0
fast and friendly service. very helpful
Privacy Request
|
First Impressions
Rating:
4.0
The ground is very unlevel for turning around a vehicle for the back lot of storage units. Other than that, amazing facility. Love the elevator!