Customer Reviews for R&H Television
(U-Haul Neighborhood Dealer)

332 reviews

56072 M 51 S   Dowagiac, MI 49047
(W Of M-62)

(269) 782-4148

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(269) 782-4148

56072 M 51 S
Dowagiac, MI 49047
(W Of M-62)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

There needs to be mÿire person to person contact

MICHELLE SMITH 
Rating:
2.0

The booking of a trailer online was super easy and user-friendly. The trailer was clean and the price was reasonable. Returning the trailer was a short process as well. This was my first UHAUL experience & it was easy.

Erin Betz 
Rating:
5.0

The only issue was the process to do the transaction was all on the internet/phone, instead of off the location computer. The location should have its own wifi so that the person renting the equipment doesn't have to use their own provider, which required me to go to the door to connect.

Scott Winchester 
Rating:
4.0

Customer did not leave a comment.

gary conover 
Rating:
1.0

Was charged for a full day when I returned the truck 3 hours late and then wasn't allowed to use the truck after being made to pay for a full day! I will never use uhaul again!

Kim Lister 
Rating:
5.0

Very helpful.

Blake Decker 
Rating:
5.0

Wonderful people, service and fast easy closing of the rental agreement.

Nichole Massey 
Rating:
5.0

The man running this location was very helpful & friendly. A pleasant experience.

elvis oneill 
Rating:
5.0

Nothing It was a great experience overall! Thank You!

Justin King 
Rating:
4.0

Customer did not leave a comment.

Carol Pompey 
Rating:
3.0

Customer did not leave a comment.

latasha moss 
Rating:
5.0

I can't think of anything. You all were great! Thank you!

DELORES CLARK 
Rating:
3.0

Customer did not leave a comment.

Charles Smyser 
Rating:
5.0

Customer did not leave a comment.

Dennis Corey 
Rating:
4.0

Customer did not leave a comment.

Charles Smyser 
Rating:
3.0

Customer did not leave a comment.

Sandra Wheeler 
Rating:
4.0

Location a little hard to find but waze got me there. The gentleman that works there was excellent.

GREGORY HORNER 
Rating:
5.0

Customer did not leave a comment.

Debra Schmid 
Rating:
5.0

Customer did not leave a comment.

John Foster 
Rating:
5.0

Customer did not leave a comment.

Kathy Stele 
Rating:
5.0

The U-Haul representative was extremely helpful, polite, knowledgeable and was truly hands on .

Al Vaitkevicius 
Rating:
5.0

The employee was very friendly and personable. A very nice person to do business with. Dropped off car carrier and was on my way in a short time.

dan brown 
Rating:
5.0

Customer did not leave a comment.

keoante blackamore 
Rating:
5.0

Customer did not leave a comment.

Doug Veine 
Rating:
3.0

This location was a long drive to pick up my trailer. Several closer locations, including the Benton Harbor Hub, had available 5x8 trailers that I believe they did not want to contract for a one way trip.

lance green 
Rating:
5.0

Customer did not leave a comment.

stacy craig 
Rating:
4.0

The trailer was clean and in good condition and the people at both pickup and drop off locations were very friendly and helpful.

gary conover 
Rating:
5.0

The location made the rental transaction very easy, and he had me on my way quickly. The trailer was very easy to tow and made the the job much easier.

Dave Darnell 
Rating:
1.0

Clerk was unfriendly, unknowledgeable about your software, and overcharged. Checked out at 10am. returned same day 1pm, drove for only 5 miles, left 3/4 tank returned 3/4 tank yet I was charged $17.05 for fuel.

anne alexadar 
Rating:
5.0

Customer did not leave a comment.

Carol Pompey 
Rating:
4.0

Customer did not leave a comment.

William Doherty 
Rating:
3.0

One of the wheel straps was cut and too short to use making it not safe to use. Could not haul my vehicle safely.

Joe Gladysz 
Rating:
5.0

Customer did not leave a comment.

William Hibbard 
Rating:
5.0

The gentlemen was very nice & even changed plugs from trailer since the sensor plug wouldn't adapt correctly! Electric was out on return & he was most gracious about it..

Douglas Wyant 
Rating:
5.0

Customer did not leave a comment.

craig fisher 
Rating:
2.0

Drop off rating is all based on VISIBILITY. I was scheduled to drop of at Petes Matathon in Niles. I said sure, should be no problem. BUT You can not see the building or equipment from the road...it is tucked behind trees and there is no road sign, nor address sign at the street. I know the community fairly well and spent 20 minutes driving around before finding it. Frustrating beyond belief. I was on my way back to Niles when I turned and looked back, and by the grace of God, I saw it. With proper markings & signage it will be a fine location. Until they get that, please tell people it is next time Wheels on Deals being the trees.

Frances Croteau 
Rating:
3.0

First trailer we hooked up, lights didn’t work. Thankfully they had another trailer we could use.

Roxi Briggs 
Rating:
3.0

Friendly service.

Denise Scroggs 
Rating:
5.0

Customer did not leave a comment.

terrice powell 
Rating:
5.0

Customer did not leave a comment.

Garry Zuelke 
Rating:
1.0

Made the reservation a week prior and had a confirmation number. When we called the original pick-up location to confirm, they had no vehicle AND didn't even have a record of our reservation. Received a call the morning of pick-up and told to go to another town to pick up the vehicle. That location had one vehicle promised to another customer and also had no record of our reservation. We were one major argument away from being stranded 800 miles from home with no truck. Very low quality.

Larry Mann 
Rating:
5.0

Customer did not leave a comment.

susette liska 
Rating:
1.0

Nasty and dirty inside the truck, it didn't seem like it wanted to go and I felt that I got over charged for that truck.

haley bryant 
Rating:
5.0

Customer did not leave a comment.

stephen Zebell 
Rating:
4.0

Customer did not leave a comment.

MATTHEWALLEN THUNELL 
Rating:
3.0

The drivers side windshield wiper was broken

STEPHEN JAGIELO 
Rating:
5.0

very helpful no improvements necessary

dave mahar 
Rating:
5.0

Customer did not leave a comment.

GEORGE KING 
Rating:
5.0

Customer did not leave a comment.

Raymondrobert Barrera 
Rating:
5.0

The owner came out immediately and assisted the unhooking of the trailer. Very nice businessman!

Kenneth West 
Rating:
5.0

Customer did not leave a comment.

john madar 
Rating:
5.0

excellent and friendly service

dave mahar 
Rating:
5.0

Customer did not leave a comment.

Kenneth Martin 
Rating:
4.0

Customer did not leave a comment.

Ana Bolanos 
Rating:
3.0

I reserved my uhaul a month before my scheduled move date. Had to travel 200 miles to get to the original location by train and when I arrived they told me there was no available truck because they were overbooked. Disappointed, they had to search for the closest available one which was 40 miles. This truck was available due luck because someone canceled. If this was not available, they wanted me to travel more than 50 miles. I hope that if you book in advance this does not happen. Moving is not easy, planning ahead is necessary but if you are not assured of your reservation how can you have peace of mind.

Rheagan Basabica 
Rating:
5.0

Great experience!

Bryant Gatz 
Rating:
5.0

Was perfect

Christie Jackson 
Rating:
5.0

Price per mile was a little high

John Foster 
Rating:
1.0

The trucks were parked in a completely different lot than the store where it was to be picked up. They were also parked in large puddles of water that made it impossible to get into the vehicle without getting my shoes soaking wet. The entire point of the online check in was to not have to wait in line but still had to do that while the checked out a customer who did not have a reservation.

Zechariah Runyon 
Rating:
3.0

Not from the area so not specific for the location. The gentleman at the location was extremely nice. All was easy for pickup!

Stephanie Solis 
Rating:
5.0

Very nice and helpful older man even hooked the trl up. Would recommend this UHaul

michael diamouth 
Rating:
3.0

Customer did not leave a comment.

Bill Hannah 
Rating:
4.0

Customer did not leave a comment.

Eric Fowler 
Rating:
5.0

The,guy was friendly,and good to work with

EDWARD LEHMAN 
Rating:
5.0

All was good

Terry Perkins 
Rating:
3.0

Have more than one person know how to check people in and have people working in the shop wear masks

TR Watanachaiyot 
Rating:
5.0

Give them the same great customer service that i received💯

Tiffany Woods 
Rating:
5.0

Customer did not leave a comment.

KENNETH CRUM 
Rating:
5.0

do not call this "location". Am i rating the physical "location" or the over-all service? it is a bit confusing. Service was great. Location a bit "tucked in" difficult to see...especially if there are no U-haul trucks there.

Lillian Johnson 
Rating:
4.0

Customer did not leave a comment.

Robert Weed 
Rating:
4.0

Well I made our reservation online I already had insurance to cover . When I picked it up he went online an redid my order. He put everything down as coverage and it cost me 100 dollars more . I didn’t need it or want it but needed the truck to move

mark warner 
Rating:
5.0

Customer did not leave a comment.

David Wilson 
Rating:
3.0

The online check-in is nice. Overall, it took longer than expected while waiting on the agent to approve the process.

John Pehler 
Rating:
4.0

Customer did not leave a comment.

Matthew Perry 
Rating:
5.0

Customer did not leave a comment.

Maurice Parks 
Rating:
3.0

Nothing really. It's just located in a really old, run down building. However, the people there are all nice and helped me connect and disconnect the trailer and just generally prompt and helpful.

Tom Kovalak 
Rating:
3.0

the guy told me I was all set and I didn't receive a receipt because of the original issues with not having a valid contract. he never told me I had to complete my return. o. the uhaul website to get a final receipt.

Rita Burress 
Rating:
5.0

Customer did not leave a comment.

john scherer 
Rating:
3.0

I was told nothing about the vehicle from the agent. I was given the keys and hand truck and have a safe trip. He didn't walk around the vehicle and point out any areas that already had been damaged. He didn't tell me if the truck had been recently sanitized.

Gary SERAGO 
Rating:
5.0

Customer did not leave a comment.

Michael Prologo 
Rating:
5.0

Customer did not leave a comment.

Patty Welch 
Rating:
5.0

Wonderful man!

VICKY TYE 
Rating:
4.0

I accidentally locked the keys in the truck and got a hold of the manager the following day when they opened and he was very understanding.

Terry Sheahan 
Rating:
5.0

Customer did not leave a comment.

ROBERTA NICHOLS 
Rating:
5.0

The gentleman at R&H was very nice and respectful he made me feel like what I needed the u-haul was important and he made sure I had everything I needed.

Tara Smith 
Rating:
4.0

The overall experience wasn’t good. I was given a price and ended up paying more because I had to go to a different location to get what I needed

Larry Williams 
Rating:
5.0

Customer did not leave a comment.

James Poulos 
Rating:
4.0

.99 cents a mile is ridiculous, The man at my location was so sweet and very helpful but the cost of just driving it 61 miles was 60 dollars.

Elizabeth Cloud 
Rating:
5.0

Customer did not leave a comment.

Taylor Tucker 
Rating:
4.0

Customer did not leave a comment.

STEVE SMIT 
Rating:
5.0

Franchise owner Herb Ward is great! Herb is very helpful, super polite, and is very knowledgeable about U-Haul equipment.

Edward Gogol 
Rating:
5.0

Customer did not leave a comment.

Kelli King 
Rating:
1.0

Customer did not leave a comment.

Angela Olds 
Rating:
5.0

Worked out perfect

steve macgregor 
Rating:
4.0

Dropped off - it was fine - after hours.

Keith Wilton 
Rating:
3.0

Customer did not leave a comment.

Andrew Whitney 
Rating:
1.0

The man tried to tell me I owed for gas before he even looked at my paperwork and them yelled "I don't care what paper you have" when I tried to explain to him the pick up location had issued me a credit to return the truck at 1/4 of a tank. He was rude as hell.

Tobias Maidens 
Rating:
5.0

The U Haul computer system is a mess. My data had to be entered 4 times before it was accepted plus the rental location had to call U Haul twice for computer help!! I had another U Haul rental earlier this summer at another location and had computer problems there too!!! Fix your system!

DAVID DUNLAP 
Rating:
5.0

Customer did not leave a comment.

KATHRYN WARD 
Rating:
5.0

Customer did not leave a comment.

Mark Nye 
No reviews have been submitted for this location.

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