Customer Reviews for R&H Mobile Housing
(U-Haul Neighborhood Dealer)

739 reviews

1600 N Timberland Dr   Lufkin, TX 75901

(936) 225-3168

Office Hours

  • Mon-Tue: Closed
  • Wed-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 5/28/2024: Closed
  • 7/1/2024: Closed
  • 7/2/2024: Closed
  • 7/3/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed
  • 7/6/2024: Closed
  • 7/7/2024: Closed
  • 7/8/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(936) 225-3168

1600 N Timberland Dr
Lufkin, TX 75901

Services at this Location:

Office Hours

  • Mon-Tue: Closed
  • Wed-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 5/28/2024: Closed
  • 7/1/2024: Closed
  • 7/2/2024: Closed
  • 7/3/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed
  • 7/6/2024: Closed
  • 7/7/2024: Closed
  • 7/8/2024: Closed

Show All Hours

No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Thanks.

Jansen D. 
Rating:
5.0

Nothing.

Billy R. 
Rating:
3.0

The truck drove a little ruff and there was no dolly to help us move our things .

Tamara B. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

RASHANAH D. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO C. 
Rating:
4.0

Jasmine at the rental desk was very helpful and went above and beyond too help me get on my way on a Friday at 4:30

patrick Y. 
Rating:
5.0

Customer did not leave a comment.

carla T. 
Rating:
3.0

Was night and returned equipment with website so couldn't see much. But parking lot was spacious with plenty of room to park truck. That's rare with U-Haul locations and very appreciated. But the U-Haul app is garbage and buggy. Had to use the website instead.

LARRY S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

JaQuane G. 
Rating:
5.0

Everything from start to finish was excellent. Staff is super friendly and great to work with. Will definitely be back. Thank you.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Herman A. 
Rating:
4.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

Sharon Janis A. 
Rating:
5.0

That's the way people are supposed to run a business!! Met us outside, checked out the trailer with us, showed us where to park it and uncoupled the trailer They actually DID their job and didn't have you holding a phone for instructions like Compass Ventures did.

Karen F. 
Rating:
5.0

Keep doing what you're doing very professional and friendly Thank you

Adolfo M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

joe P. 
Rating:
5.0

Customer did not leave a comment.

charlton P. 
Rating:
5.0

Customer did not leave a comment.

andre D. 
Rating:
5.0

Very fast, to get a truck 👍🏽

Nicolas R. 
Rating:
5.0

Customer did not leave a comment.

ronald S. 
Rating:
5.0

Good job!

matthew F. 
Rating:
5.0

Customer did not leave a comment.

Luis H. 
Rating:
5.0

Customer did not leave a comment.

franklin S. 
Rating:
5.0

The small trailer pull very nice they follow straight with and without weight! All lights are bright enough for safely precautions!

OMAR B. 
Rating:
5.0

Always good service there.

Alan W. 
Rating:
4.0

Customer did not leave a comment.

Joseph G. 
Rating:
3.0

Fix rear reverse light that is out.

Karen Y. 
Rating:
5.0

Customer did not leave a comment.

Artie D. 
Rating:
5.0

Customer did not leave a comment.

Sheryl D. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
4.0

Excellent service

Carlos A. 
Rating:
5.0

Good service

Alan W. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
4.0

Customer did not leave a comment.

craig S. 
Rating:
5.0

Everything worked like a well oiled machine

anita C. 
Rating:
5.0

Customer did not leave a comment.

jansen D. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
5.0

Customer did not leave a comment.

joseph M. 
Rating:
5.0

Customer did not leave a comment.

tiesha M. 
Rating:
5.0

Nothing the unit I rented was very good.

bobby S. 
Rating:
5.0

Customer did not leave a comment.

Phelicia G. 
Rating:
5.0

Customer did not leave a comment.

Sandra W. 
Rating:
5.0

Wash the outside of the vehicle. Windows were big-ridden. The inside of the truck was clean. The pickup and return process went very smooth.

Randall F. 
Rating:
5.0

Customer did not leave a comment.

Elexicus C. 
Rating:
5.0

Excellent drop off location

alton B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
1.0

Still have not received my refund

Tashala J. 
Rating:
5.0

Customer did not leave a comment.

katie W. 
Rating:
3.0

Customer did not leave a comment.

raven S. 
Rating:
5.0

Everything was ready on time and worked flawlessly. Excellent staff - well behaved! I would certainly work with them again. Thank you for a great experience.

Kenneth J. 
Rating:
3.0

The experience was horrible. I've rented from U-Haul many, many times and this one particular truck was just a mess. Firstly the fuel was not on the half way mark like the paperwork said (I'll get back to this momentarily). I Ended up with a flat tire in the middle of loading, took the repair people over 60 minutes to arrive because they said U-Haul called them out then canceled then called them again. While I was paying for hourly moving help. Secondly at the end of my move I went to refuel only to discover that the fuel tank has a hole in it. Gasoline started pouring out all over the concrete at the gas station. I only refueled up to $10 stopped the pump and the fuel gage has not moved. It was a total disaster. When I called to report it, it didn't seem like a big deal to them. I just know I better not get hit with a big ass fuel charge from U-Haul.

Shannon D. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Everything was great!! The rental was quick and easy.

daniel R. 
Rating:
5.0

Customer did not leave a comment.

MARCO L. 
Rating:
4.0

I still have not gotten a receipt with the total charges listed out. Even when I go to the links for my order I can see what the order was but the link for estimated taxes is still there without showing what my total charge was. I can scroll down and see the total charge but I need a printable charge sheet for reimbursement for the transfer. The uhaul website is difficult to use, I have been unable to get my password changed because the one time code to change it never comes through. I know it works other times because I receive one time codes to see my order. This should be addressed promptly.

Rosalyn C. 
Rating:
4.0

Customer did not leave a comment.

Stephen C. 
Rating:
4.0

Unfortunately the location didn't have a dolly that I needed for my move and unfortunately there were no other dollies in the area that we could find

Braxten B. 
Rating:
5.0

Customer did not leave a comment.

Rodney L. 
Rating:
5.0

Customer did not leave a comment.

Lee L. 
Rating:
5.0

Customer did not leave a comment.

robert H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl N. 
Rating:
5.0

👍🏻

nadea A. 
Rating:
5.0

The young lady was very nice. She came out in the rain to help us even tho I told her we knew how to hook it up. Excellent employee.

Verline H. 
Rating:
5.0

Thank you Jasmine for a wonderful rental experience. Friendly and helpful service. Five Stars

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Personnel unwilling to detach trailer or park truck.

Kerrington B. 
Rating:
5.0

Very friendly, courtesy and Jasmine is a Ray of Sunshine! Maybe try to have afew 4' by 6' trailers

Elton H. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Ernest C. 
Rating:
5.0

Jody and Jasmine were very helpful, kind, and friendly. We will cetainly use them in the future.

Janet T. 
Rating:
5.0

Customer did not leave a comment.

Jim Ann H. 
Rating:
5.0

Customer did not leave a comment.

patricia H. 
Rating:
5.0

Customer did not leave a comment.

Priscilla C. 
Rating:
5.0

Even tho they changed the drop-off location on me without me knowing until I got to the 1st location. This place was easy in/out. Not cluttered. A+++

Justin P. 
Rating:
3.0

Attendant was busy during return, therefore information was logged properly.

Darryl S. 
Rating:
5.0

Customer did not leave a comment.

Cindy C. 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
3.0

The blinkers were wired incorrectly. If I used the right blinker my truck blinker come on for the right side but the trailer blinker come on the left side. Same for other blinkers

Tom R. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

elyse P. 
Rating:
5.0

Customer did not leave a comment.

shakearra L. 
Rating:
1.0

Customer did not leave a comment.

Mohanad M. 
Rating:
5.0

Customer did not leave a comment.

CURTIS B. 
Rating:
5.0

Customer did not leave a comment.

Desmond E. 
Rating:
5.0

Customer did not leave a comment.

Gail L. 
Rating:
5.0

Customer did not leave a comment.

Bill L. 
Rating:
5.0

Customer did not leave a comment.

Sara G. 
Rating:
3.0

Customer did not leave a comment.

Brenda R. 
Rating:
3.0

When we picked up the uhaul I told the clerk I needed an extra day. She said the location where we were dropping it was closed so we could take it any time that day and not be charged. Actually, they were open until 5 pm, and called looking for the uhaul. We took it in that evening and ended up with a $90 charge (we were expecting $40) and I had to call to have the whole thing explained to me as to why we were getting this big charge. I wish the clerk at this location had informed me of this.

brandon W. 
Rating:
5.0

Easy, fast and friendly!

david M. 
Rating:
4.0

I am beyond pissed. At drop off, I completed it by phone since location was closed. After completing and showing a very clean truck you charge me $25 cleaning fee and some other $25 service fee. This is unfair and deceptive on your part and I will never use your company again. Furthermore, you had my rental for a 2 day use when I only needed it for 10 hours. The only thing I left in the truck were the furniture pads (6 of them) that I rented with the truck. What a bunch of nonsense and unfair way to treat a customer

James E. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Very friendly and easy to work with.

Jeff G. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
4.0

The gentleman that helped me did a fine job, very helpful and willing.

MIKE N. 
Rating:
5.0

The customer service was excellent, the employees go above and beyond to make sure you are safe before driving away in the vehicles they rent to you. The employee that assisted me, made sure I was safe before a 3 hour drive to Dallas one way with an auto transporter towing another vehicle. The transaction was smooth and easy.

Veronica J. 
No reviews have been submitted for this location.

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