Customer Reviews for Ralphs Country Store
(U-Haul Neighborhood Dealer)

166 reviews

Rte 250 S   Philippi, WV 26416

(304) 457-1096

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 457-1096

Rte 250 S
Philippi, WV 26416

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was easy and the equipment was clean and reliable. I would recommend Ralph's country store to anyone that needs to haul their things. The people working at Ralph's was very polite and helpful and I was thankful to have them for their help and information. Great people that are now too far away

James D. 
Rating:
5.0

Customer did not leave a comment.

anita H. 
Rating:
4.0

Keep up the good work!

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

None

RACHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Cortney H. 
Rating:
5.0

Nothing. Always courteous and always a good selection of vehicles to choose from.

John B. 
Rating:
2.0

The ratchet straps on the tow dolly was Rusty and was hard to work

John H. 
Rating:
5.0

Friendly reception, quick checkout and return!

John B. 
Rating:
3.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

Peggy was AMAZING!!!

Shannon D. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

It was good service

John M. 
Rating:
5.0

Keep every thing the same.

Lisa L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Peggy was great helping me to check in the 26' Uhaul truck...I would highly recommend Ralph's Country Store in Philippi, WV as a drop of location.

Lois W. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Allen D. 
Rating:
2.0

Customers Reserve a truck for a reason. I ended up driving 50 miles away from my house to pick up the truck that was supposed to be in Buckhannon West Virginia.

David S. 
Rating:
5.0

This location was excellent.

Donna B. 
Rating:
5.0

Excellent service. The owners went above and beyond and delivered excellent service.

Denise P. 
Rating:
5.0

Peggy at Ralphs country store was very friendly answered all our questions. Very friendly person.

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

WAY BETTER THEN THE BIG BOX STORE IN ELKINS Keep you money local these lady's treated me way better then any uhaul place around currently has. So much so that I was more then happy to put 2000$ in their hands for a one way and I got exactly what I was after a paper contact. I wasn't told to go home and do it online like the uhaul in Elkins told me to do. It was done in person like business should be done. I thank you MOM and Poly for both making my rental the best experience with the uhaul name I could of been 20/10 recommend this store for any needs

James P. 
Rating:
3.0

MORE TRUCK ONSITE WE HAD TO GET THE LARGER TRUCK WHEN WE NEEDED SOMETHING SMALL

Sherry R. 
Rating:
5.0

They were very nice and I am very grateful for them and all they did

David W. 
Rating:
2.0

The trailer was dirty. The attendant cleaned it, but it still held up our departure. The registration process took over 30 minutes even though I was the only customer. The hook up process featured a “helper” who was not employed there. The lady is nice and she apologized via text, but I was not thrilled.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

Customer did not leave a comment.

Darren L. 
Rating:
4.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Roberta J. 
Rating:
5.0

Customer did not leave a comment.

Howard W. 
Rating:
5.0

Keep equipment clean inside and out. Otherwise, Ralph's Country Store did a great job with our move. Mitch

mitch W. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Willing to work with me super job great people

Darrell D. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

sandra M. 
Rating:
4.0

Customer did not leave a comment.

william E. 
Rating:
5.0

Nice folks

Carl M. 
Rating:
3.0

I dont think my problems had anything to do with this location. I reserve a truck at an elkins location. When i arrived was told i would have to go 35 miles further to get one. When i arriveved at ralphs store my truck would not start and had to get another one i needed the biggest truck did not get that, lost 2 1/2 hours chasing fown a truck and now have t rent another to finish moving. It has been aweful

Marian T. 
Rating:
4.0

Customer did not leave a comment.

Christopher V. 
Rating:
3.0

Customer did not leave a comment.

Kerry K. 
Rating:
2.0

Customer did not leave a comment.

Amanda W. 
Rating:
5.0

Customer service was excellent at both ends.

kathleen C. 
Rating:
3.0

Very helpful personnel, and answered my questions A bit out of the way, but provided needed services

blaine M. 
Rating:
5.0

Very helpful people. Very friendly as well. Trailer was easy to get to and ready to go.

Wade E. 
Rating:
5.0

Inside if the trailer has drywall or plaster dust all over the inside of the trailer.

Mark B. 
Rating:
1.0

I had an 8am appointment for pickup. The store owner didn't show up to open her store until 8:45am. The store was messy on the outside and worse on the inside. There were multiple cars and dogs inside. One cat jumped on the counter in front of me as soon as I stepped up. Worst of all, I had a flea jump on my ankle while doing the paperwork.

Benjamin W. 
Rating:
4.0

This is the second time I have rented one of these auto transports and both times it was the third uhaul place I contacted to find one seems you could stand to have a few more units in the area. Overall good experience both times but just had to travel farther to gain access.

Micah H. 
Rating:
5.0

friendly and quick to provide tremendous customer service !!! best service experience I ever had with U-Haul !!!

steve S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
1.0

Have more trucks available when you say they will be available. Possibly come up with a more significant penalty for the customers if they don't return the trucks when they are supposed to. Provide monetary refunds or refund in miles if a customer has to go out of their way to a different location to pick up a truck.

Jerald C. 
Rating:
5.0

See previous comments

Shannon C. 
Rating:
2.0

Customer did not leave a comment.

Ben C. 
Rating:
5.0

nothing. Everything was perfect. Nice new 6x12' trailer, friendly people that helped a lot. I will go back here.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Have the truck full of gas.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
1.0

They rip people off. They tell you one price and charge you something different then tell you all miles are included and still kept some of my deposit for miles. I dont recommend uhaul to anyone

melissa M. 
Rating:
2.0

Reserved a 15' truck on Wednesday 3-13 for Sat 3-16. On Friday 3-15 was called to say no truck was available except a 20'. We also ordered 5 Blankets on 3-13. On Sat 3-16 when we picked up the truck we were told that all blankets had been rented. So much for making reservations.

Philip G. 
Rating:
5.0

They spoke for some of the most helpful and Cooperative I've ever experienced and I rent a lot of trucks thank you

david K. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

nice to deal with quick service

Frank K. 
Rating:
5.0

Can't think of anything,but I dropped after hours so I had no interaction with the store personal.

scott P. 
Rating:
3.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Great job. Keep up the good work.

Darryl H. 
Rating:
5.0

Customer did not leave a comment.

chris K. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
4.0

The break lights were only working intermittently.

chris K. 
Rating:
5.0

Customer did not leave a comment.

franklin S. 
Rating:
4.0

Customer did not leave a comment.

Ernest F. 
Rating:
5.0

Good people...

Glen C. 
Rating:
5.0

Customer did not leave a comment.

charlene H. 
Rating:
5.0

Thanks.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Sterling B. 
Rating:
1.0

I had registered online for quick pickup or whatever you call it. It didnt happen. I was at pickup location for 45 min waiting to pick up. Lady was not very educated in what she was doing. She had to call uhaul twice plus on second attempt for it to go thru my card was charged .29 cents and the lady told us it had 1/2 tank of gas it was a notch between 3/4 and a 1/2 tank so I wasted more money there. It was just frustrating. The movers I hired thru you and I know you get a precentage of what they get. Well they was 4 hours late. They texted me wanting their money up front because they didnt have money to get to my location. Very unprofessional on both parts.

Loretta B. 
Rating:
1.0

Customer did not leave a comment.

AMANDA C. 
Rating:
5.0

Customer did not leave a comment.

Carmen S. 
Rating:
5.0

It was all good

wendel B. 
Rating:
5.0

Rental process was quick and efficient. Return was also easy and quick. The vehicle was in great condition. Folks at the rental location were friendly and helpful.

JANETTE S. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

TERRY J. 
Rating:
5.0

Customer did not leave a comment.

GAIL K. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Owner was very concerned over the accident and first thing she asked was were we ok. Very nice and helpful. Will rent from them again.

Rebecca K. 
Rating:
2.0

clean the place up dont get me wrong i am all for a poor man making a buck and i also like animals but when there are flees jumping around on the counter that is a bit much

john W. 
Rating:
2.0

Do not switch locations on the customers. I originally was suppose to pick up the rental in Clarksburg. I booked a hotel close to the rental pick up locations and for what ever reason it was switched to Ralphs which was dirty, it smelled like cat poop. it was also out of the way from my original location I chose.

Casey H. 
Rating:
5.0

Customer did not leave a comment.

matthew K. 
Rating:
5.0

Excellent service

JO ANN N. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

LISA C. 
Rating:
4.0

Customer did not leave a comment.

Sharon H. 
Rating:
3.0

Customer did not leave a comment.

Nathaniel E. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

The woman running the Uhaul here (don't recall her name) was the most courteous person we've met on the 2,000 mile trip! She even called on Friday to let us know exactly where they were (gave directions), advised it was ok to drop off after close! When we got there 5 hours after they closed she was still there! Helped us unhitch off our RV and moved the trailer manually to a place we couldn't get to. Then gave us advice and suggestions in the are! She was truly inviting, personable and unbelievable!

Donna H. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Peggy was extremely accommodating, had my truck and supplies ready, and gave accurate information regarding the truck-tow button, gas mileage, etc. I picked up and dropped off at this location and she was an amazing person to work with. I would recommend anyone to rent a UHaul from this Philippi, WV location.

pamela H. 
No reviews have been submitted for this location.

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