Customer Reviews for Racen Preowned Auto
(U-Haul Neighborhood Dealer)

790 reviews

53 N Locust St   Buckhannon, WV 26201

(304) 472-8243

Office Hours

  • Mon-Wed: 9 am–5 pm
  • Thur: 9 am–3:30 pm
  • Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 472-8243

53 N Locust St
Buckhannon, WV 26201

Services at this Location:

Office Hours

  • Mon-Wed: 9 am–5 pm
  • Thur: 9 am–3:30 pm
  • Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sara Girt 
Rating:
5.0

Customer did not leave a comment.

JESSICA STERLING 
Rating:
5.0

Customer did not leave a comment.

Mateusz Fleszar 
Rating:
5.0

Customer did not leave a comment.

mark shine 
Rating:
4.0

Customer did not leave a comment.

Larry Jent 
Rating:
5.0

Customer did not leave a comment.

Brittany Gebler 
Rating:
4.0

Site was fine. Only truck available anywhere around was a 26' truck. It did not fit in where I needed it too as it was too long, had to walk twice as far to load so did not get moving done because it burned through time and energy faster. The length was not a comfortable ride on the road, it felt like riding a mechanical bull in a bar with the length and it ended up dislodging all my items several times even when secured. In short, need to make sure more options are on hand. Closest place that had one was about 54 miles away.

CHRISTOPHER BAILEY 
Rating:
5.0

Great service! This Army/Marine veteran was SUPER ! U--Hal Inc. should be VERY happy to have folks like you have at Racen Preowned Auto! He hooked up the chains for me...perfectly. He lifted the tongue on the trailer all by himself. AMAZING SERVICE! GREAT EXPERIENCE!

FRANK CAROTHERS 
Rating:
4.0

Customer did not leave a comment.

Whitney Vitt 
Rating:
5.0

Customer did not leave a comment.

DONNIE TENNEY 
Rating:
5.0

Customer did not leave a comment.

mark shine 
Rating:
4.0

Customer did not leave a comment.

Timothy Lewis 
Rating:
5.0

He was very helpful and knowledgeable on a holiday weekend at that many thanks!

RANDY CARPENTER 
Rating:
4.0

Customer did not leave a comment.

kenny willett 
Rating:
5.0

Customer did not leave a comment.

Linetta Myers 
Rating:
5.0

Communicate the online reservation and contract information to the Pickup Location. Jack at Racen Preowned Auto was wonderful but had to make a couple phone calls to get the information he needed to complete the rental process.

April McCartney 
Rating:
3.0

Have working vehicles without check engine lights and that don't overheat

Timothy Fender 
Rating:
5.0

Nothing I can think of

ED SMITH 
Rating:
5.0

Customer did not leave a comment.

RICHARD SINK 
Rating:
5.0

Customer did not leave a comment.

mark shine 
Rating:
5.0

Great customer service

Phillip Satchell 
Rating:
3.0

Brought the truck back and voiced concerns with this truck. The headlights were dim, the speedometer was not accurate and I had belongings that were wet. Was told the units were “water repellant not water proof” How can a company sell cardboard boxes and state they are better than plastic totes when having water in the unit ruining contents

EDWARD MINION 
Rating:
5.0

Very good.

George Boyles 
Rating:
5.0

Customer did not leave a comment.

donya phillippe 
Rating:
3.0

There was no place to park the vehicle

Edward Minion 
Rating:
2.0

Was rude and charged over 12dollars for gas when truck was filled up before taking it back exactly where needle was when we took .Online said 65.45 due when pickup he charged 84. I told him what it said online He rudely said I don't know what it said online . If I had the time I would have went somewhere else, not a pleasant experience.

valerie vanleeuwen 
Rating:
4.0

Customer did not leave a comment.

CHARLES DEBARR 
Rating:
5.0

Customer did not leave a comment.

Paul Painter 
Rating:
5.0

Customer did not leave a comment.

shawn light 
Rating:
5.0

Lot to small

Brittany Knight 
Rating:
5.0

Very professional

marc collett 
Rating:
4.0

I used the online check in option for return of the rental and received on receipt or confirmation that he equipment was checked back in.

Barry Burns 
Rating:
3.0

Customer did not leave a comment.

Alannah Deusenberry 
Rating:
5.0

Customer did not leave a comment.

MARK JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Jeff Jackman 
Rating:
5.0

Steve is first class. Clean professional well maintained lot. I have rented U-Hauls from him a couple of times. And will do so in the future as the need arises

Jeff Jackman 
Rating:
5.0

Getting into a U-Haul truck: The step-up seems created for tall agile folks. It is hard for folks with arthritic knees (bad knees) to access the cab. Having a small laddered platform to insure older drivers can get into the cab would be very helpful. Additionally, having the self-return procedure online is probably good for tech savvy folks, but not so much for folks who are not tech savvy. I found that the timeframe given to complete all the tasks (photos, etc.) was not enough. Time inevitably expired before required tasks were completed, which meant restarting /redoing the process. And, after all the work, uploading photos was not successful, which meant the pictures were taken, but could not be submitted online. However, all in all, it was great having the convenience of having U-Haul in town and it was a godsend for transporting the goods where they needed to go! Despite some setbacks, the experience and convenience was more than worth it! Your staff person was helpful with the retun process the next day. It was good having a person to explain what happened during the self-return process.

jennifer higham 
Rating:
5.0

Customer did not leave a comment.

Maggie Blonn 
Rating:
5.0

Customer did not leave a comment.

Carolyn Holvey 
Rating:
5.0

Customer did not leave a comment.

Sherrell Torain 
Rating:
1.0

The dealer charged me insurance even though online I put no insurance. He never asked me about it, just did it

Doug Harsh 
Rating:
5.0

Customer did not leave a comment.

FANIA ORTIZ-AYALA 
Rating:
5.0

Customer did not leave a comment.

BRENDAN GIBAT 
Rating:
5.0

Customer did not leave a comment.

christina cobb 
Rating:
5.0

Nothing great service

rex skidmore 
Rating:
5.0

Customer did not leave a comment.

mary paugh 
Rating:
3.0

Needs new wipers

ERIC BRASS 
Rating:
5.0

Great customer service!

Patricia Devine 
Rating:
4.0

Nothing

RAYMOND Burkhamer 
Rating:
5.0

Customer did not leave a comment.

PETER ANTHONY 
Rating:
5.0

I was well pleased…will use this location again

Carol Welch 
Rating:
5.0

Customer did not leave a comment.

Daniel Kennamer 
Rating:
4.0

Customer did not leave a comment.

PETER ANTHONY 
Rating:
3.0

Customer did not leave a comment.

Cassidy Wright 
Rating:
4.0

Customer did not leave a comment.

Mike Frederick 
Rating:
5.0

It was easy to reserve the truck, and the truck was ready when I went to pick it up. The billing and charge to my credit card was easy to understand, and was what I expected it to be, when we returned the truck. I appreciated working with this U-Haul distributor in my hometown very much, and am grateful they're available in our area.

CONNIE ROTH 
Rating:
5.0

Customer did not leave a comment.

Stephenie Rexroad 
Rating:
5.0

Customer did not leave a comment.

Stephen Warner 
Rating:
5.0

Customer did not leave a comment.

Michael Maney 
Rating:
5.0

Customer did not leave a comment.

BRAD LINCICOME 
Rating:
4.0

Customer did not leave a comment.

tammy vangilder 
Rating:
3.0

Quick and easy return

Evan Spencer 
Rating:
5.0

Customer did not leave a comment.

Terry Shipley 
Rating:
5.0

Customer did not leave a comment.

Alexander Martin 
Rating:
1.0

Customer did not leave a comment.

ed burnside 
Rating:
5.0

Customer did not leave a comment.

GEORGE STUMP 
Rating:
5.0

Customer did not leave a comment.

Jonathan Bonnell 
Rating:
5.0

Great and easy to work with.

Anna Cardelli 
Rating:
4.0

Customer did not leave a comment.

Bertha Holcomb 
Rating:
5.0

Customer did not leave a comment.

Jeff Lane 
Rating:
5.0

I received good service and was treated well. Can't ask for more.

John Boskovic 
Rating:
5.0

Very friendly. Went above and beyond to make sure I understood everything. And if there was anything else I needed. I wish everywhere I did buisness was as good as it was here at RACEN PRE-OWNED.

WILLIAM PHILLIPS 
Rating:
3.0

Customer did not leave a comment.

Karen Donaldson 
Rating:
1.0

The man running this lot was rude and very disrespectful he didn’t want us to rent the trailer we needed I believe for his own personal reasons I paid good money to rent it and he just wanted to give us a head time

Ricky Brown 
Rating:
4.0

Customer did not leave a comment.

Jeffery Norris 
Rating:
4.0

Customer did not leave a comment.

Terry Robinson 
Rating:
5.0

N/A

Damon Smith 
Rating:
4.0

Customer did not leave a comment.

Regina Bowles 
Rating:
2.0

Already told you above

cheri Melvin 
Rating:
3.0

A little more animation & cheerfulness would be an addition.

Mark Best 
Rating:
5.0

Absolutely nothing needs to be change. The gentleman was excellent and went above and beyond for anything I asked or concerns I had

THOMASROSS OVERTON 
Rating:
5.0

Customer did not leave a comment.

cliffard perry 
Rating:
5.0

The gentleman that helped us out was very personable and helpful

Heather Wilkins 
Rating:
5.0

Customer did not leave a comment.

John Dillion 
Rating:
1.0

Upon arrival to check in and pick up my rental truck I was refused help and service. The guy told me I had to use the app or call the 800 number because he was closing soon and wasn’t going to help me. The cell service wasn’t good so I had a lot of trouble with the app and even when I couldn’t process the rental, it was still before closing and he again flat out refused to help me. Worst customer service ever! I was completely appalled by his behavior as I’ve never been turned away or refused service during operating hours. I will never use this location and again and shared this with everyone I know so they do not have to go through the same experience.

Liana Boone 
Rating:
3.0

The 10 ft U-Haul truck with the car transport I can honestly say that the U-Haul truck did not want to pull very well with my Rav 4 being on the car transport. It did not want to take the hills very well so I think you might want to make sure how much a vehicle weighs that is being pending on the transport.

Tabetha Hood 
Rating:
2.0

I had ordered added equipment/supplies to help in my move. I called ahead to request it loaded in the truck, since I knew they'd be closed during the holiday weekend. It wasn't done. I worked with UHaul CS and the destination terminal to make it right.

Melissa Hert 
Rating:
5.0

Customer did not leave a comment.

Kendra Haehn 
Rating:
5.0

Drop off was simple.

Elizabeth Golden 
Rating:
4.0

Customer did not leave a comment.

Guy Crocco 
Rating:
5.0

Customer did not leave a comment.

tim critchfield 
Rating:
1.0

He was very rude and short with us. Will never go back there again. The only reason I didn't walk out without the rental is because it was for my daughter.

KIMBERLY GROGG 
Rating:
5.0

Excellent service!

James Huber 
Rating:
5.0

Customer did not leave a comment.

Randolph Garr 
Rating:
5.0

All went well

Andrew Hyde 
Rating:
5.0

Customer did not leave a comment.

LAURIE MILLS 
Rating:
4.0

Customer did not leave a comment.

Terry Robinson 
Rating:
5.0

Customer did not leave a comment.

John Riley 
Rating:
3.0

Truck is just really rough overall. The rear cargo door is extremely difficult to close due to rusted bearings. I had to spray WD40 on them just to get it to close- still took 100% of my body weight to lower it. Lock down latch for the dolly is not functional, so had to tie it down with rope to prevent it from bouncing around loose. Truck always starts with the towing function engaged, and has to be turned off manually. Not sure if that’s normal, but not desirable. It got the job done, but overall the equipment seems like it needs some improvement.

Daniel Norris 
Rating:
5.0

Customer did not leave a comment.

Ryan Law 
No reviews have been submitted for this location.

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