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VERONICA L
Customer Reviews for RB's Super Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Otherwise the trucks are well maintained and check in at our location was simple since the place was closed.
George bReturn person was not there. Left keys with gentlemen for her to check out upon her return.
Cathy SIt was closed on Sunday and hard to know what building to park at?
mary dHard to park the vehicle and the unit was so small and hidden in a lawnmower repair shop and sales , but Timpson is small. Did make my commute easier.
mary dRB's Super Lube was great. You should be asking for our experience with the drop off place in Tennessee. We picked a location "you, UHaul" listed. We also saw where you stated that this was our "preference" and I understand that also. However, you failed to notify us that this location was closed permanently as well as the 2nd location we found. We call UHAUL and waited on the like for over 25 minutes for someone to help us. Finally, because we had no more time to wait, we hung up and started calling UHaul's in the area but farther away that we wanted. The first one we called was a big UHaul place in Lenoir City, Tennessee. they were very rude and said "We don't want or need any more 6X12' Trailers". They did not offer any assistance. The fourth place we called, also in Lenoir City, after a few minutes of talking, said reluctantly that we could bring the trailer by there but we had to do it by 4:30 "cause they were closing at 5". Anyway, we dropped the trailer off per a guys instructions but absolutely NO CUSTOMER SERVICE...WHAT HAS HAPPENED TO YOU GUYS. In our experience with UHaul, this is quite different than it has been before...no one is nice except those people in Timpson, Tx where we picked the trailer up. They should get a raise and you should send the other folks to customer service training.
David FSue is awesome. She knows exactly what needs to be done. A please to work with.
Steven PMy original location for pick-up was in Carthage, TX. Even though I had a reservation, there were no car haulers on-site. I had to move the location to Timpson. This caused me to drive an extra 20 miles, spend more time/fuel, and delayed my plans. There was no communication regarding this from Uhaul before the pickup time. My rental expense should be credited for this inconvenience.
Jeffery MGuy was rude. Instead of helping me as I was next he told me to “hang on” and come to find a lady drive in while I was waiting and he done an inspection on her vehicle instead of waiting on me. He later told me it would have taken longer to do me since I was there to rent a cargo trailer. Bad customer service. Then he charged me for a 6x12 instead of a 5x8 that I ask for. After realizing this I turned around and had to swap trailers contracts and everything and they charged me for both. SMH I will never go to RB’s Super Lube in Timpson Tx ever.
Kevin JI wouldn't change a thing!!!!!
Katrina wVery freidnly and accomodating
Jill SHave a 9 x 12 trailer with ramp available for rental.
GEORGE GThe man that's always there is really great I rented the same one for 2days but didn't get anything done because of rain and other problems so I had to come back and rent it again he said there was reservation on all of them but if I had it back in the morning I could rent it so I did thanks will rent there again I just wish I could rent the pickup without a real credit card instead of just My bank card I could use it now but no card and it's more what I need
anthony mReturn was due on a Sunday. The business was closed. And yet, uhaul wanted to charge me an extra $40 to drop off during business hours (first thing Monday morning).
Cathy STell the people who do the U-haul to stop taking people money adding extra stuff, I will never go back to the timpson,tx location EVER.... The 1st time my U-haul was there a whole day and he called and asked when I was bringing it back, trying to add extra stuff whole time the U-haul was outside, this 2nd time he cleared my bank account... Thanks but no thanks
LaCharah RPlease note: This location was an Oil Lube Center; therefore, I had to wait until oil changes were completed. The employee was courteous and did his best to provide good service this just was not an idea location. Also, this was not the original location where I reserved the vehicle. No vehicle was available when arrived at my appointed time in Nacogdoches.
Floyd TThere is nothing that needs improvement the customer service was exallent...
Mamie MVery professional and helpful! Made drop off quick and easy!
JULIANNE HBy making sure they tell me about the additional charges for going over mileage, that was bad for business.
brandon hThe young man that hooked my trailer up did not tighten up the ball adjustment and the trailer came unhooked from my truck a half a mile down the road and good thing I had the safety chains hooked up or it would have been bad
tommy hThe tow dolly’s ratchet strap wench was in poor condition on both sides and the right rear tail light fell out of it in Dallas tx I drove from Dallas to Colorado Springs with no right blinker or stoplight on the dolly
Robert rThe location was a single bay oil change business. The facility was not very orderly and when I got there to pick up the van on Friday they said they thought it wasn’t supposed to be until Sunday. However, the van was clean and ready to go.
Johnny MThey do not have updated equipment to handle the online check in process. Too slow to check in. Uhaul is not their primary focus, not well versed at internet. Have picked up at this location twice and takes too long to get truck.
Pamela MGreat customer service! Even stayed late when I was running behind.
KATTIE EBest customer service around, Jerry is a asset to the U-Haul community AAA+
mike wTwo great guys working there. Very helpful. Truck in great condition and made sure we knew how everything worked before we left. They went over and above!
RaeDene SRB's Super lube was excellent. Came to my rescue after a broke down motorcycle with a flat and needed help getting the trailer and to a place to wait for rescue. He was very helpful and pleasant to work with. Thanks so much!
Mike GNon
allen LThe owner of this establishment called and yelled,threatened,and cussed at me for dropping my truck off in the wrong location. Threatened he was going to charge my card 800$ for it. Also, he accused me of not leaving the tow dolly with the truck, and I just received a bill with additional charges for “returning the truck 7 days late” which is absolutely fabricated. DO NOT USE THIS BUSINESS.
Rebecca This computer was down--the truck had been returned saturday and he hadnt logged it in as returned--he had to do all that b4 he could rent it to me--we had to go aross the street to get our receipt because he couldnt print anything--it took over an hour to complete
LORRI BThe truck brakes were awful ,they need service e badly,and there was something wrong with the carburetor of the vehicle.It felt like i would accelerate and then the truck kind of died down and missed before resuming acceleration. The truck is gonna break down on someone soon and needs to be checked out starting with the carburetor computer module . Luckily it didnt break down on me but I was wary the whole time
Jonathan LBetter professional service,the employee was rude as hell.
Melvin JI had a great experience. I picked up the trailer at a small family owned garage and I felt welcome. The man was professional. I also had very little wait time despite him working on multiple vehicles and checking out multiple uhaul rentals. Overall top notch service will rent from this location again.
William AVery rude representative when I called to make reservation. When I arrived at location , had to wait 30 minutes to get the rental. The guy was very disgruntled and rude. Horrible experience with U-Haul. I hope I never have to use another one!
casey lThey were closed checked in by phone
Cathy PPleased with service at Timpson location.
Michael FMy receipt said one price but my account was charged a slightly higher price. The receipt and the charges should not differ from one another.
melanie bGood place for drop off
Cathy Pgreat service
Richard LPut people in a position to make customer service decisions. Of all the uhaul people I had to talk to this past three weeks, no one person could make a decision that would or could help me, the customer. I am retired Navy and have used your company many time, but this was the worst experience I have ever had. Highly disappointed in uhaul as a company.
RICKY BHave the equipment ready for me at the location (Shreveport) i requested a week prior. And don’t send me to Carthage saying it’s there and once I get there it’s not. Then don’t charge me to fill up the tank when I didn’t receive it full ( I left it with the same gas I got it with). And sent me off with a bad tire on the trailer
stephen m