Customer Reviews for QC Wireless Packing and Shipping
(U-Haul Neighborhood Dealer)

139 reviews

935 S Santa Fe Av   Vista, CA 92083

(760) 945-9801

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(760) 945-9801

935 S Santa Fe Av
Vista, CA 92083

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–12 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I had worse experience at this automated location (which does not have live staff) than at locations where I can talk to people. The app was not getting my location, even though I set permissions. I had to call for help. I was directed to go through the website, but in the end we run into an issue that emergency contact had to be phoned in and confirmed. It took a while to reach my wife to confirm. After that, it took many tries and attempts to scan the back of the driver license. All in all, I spent over an hour getting the truck keys. Once I had the keys, the app / website had trouble accessing photos, so I couldn't contest fuel level, which was slightly below what it said it is online. In the future I will look for locations with live staff in it.

Siarhei Manakou 
Rating:
5.0

Customer did not leave a comment.

Esther Melling 
Rating:
5.0

Awesome service

Sirwan Missouri 
Rating:
4.0

Since the location only has one employee working the office at a time, warn customers in advance to keep knocking/waiting when visiting the location, in case the employee has had to step out momentarily.

Thomas Kahl 
Rating:
5.0

N/A

CARL LUHRING 
Rating:
1.0

The office was disgusting. The worker took a customers credit card information on SPEAKER PHONE. I could hear everything. Thank goodness I’m an honest person

Olivia Rafter 
Rating:
4.0

i didn’t speak to anyone. i did the online drop off

Christopher Bigelow 
Rating:
5.0

courteous and helpful staff, everything went smoothly

Peter Noonan 
Rating:
5.0

Excellent assistance and respond to costumer

Delila Hurtado 
Rating:
5.0

Lovely people. Very friendly and helpful. Would use again.

JAMIE FRIEDMAN 
Rating:
5.0

Customer did not leave a comment.

michael jordan 
Rating:
4.0

The only problem with the truck is that the steering was very bad. It felt like the steering wheel was connected to the front wheels with a rubber band. I mentioned this to the associate when I dropped off the truck and she took it seriously and said she would have it taken care of. Otherwise the truck was clean and in good condition.

John Zelno 
Rating:
5.0

Customer did not leave a comment.

Robert Martinez 
Rating:
1.0

Omar STOP trying to Force women like myself as a former uhaul customer to have a quickie SEX with you and STOP showing your DICK "PENIS" to women your CUSTOMERS! Who does that PULL OUT HIS DICK ! All women are NOT SLUTS! Save your DICK for your wife / fiance / girlfriend I'm sure she doesn't know the type of Pervert you are. Ladies be aware bring your husband with you and NEVER let him in your home unless your husband is present therefore he will get his ass beat by a real man . * NEVER GIVE OMAR YOUR CREDIT CARD TO RESERVE A TRUCK RENTAL OVER CHARGING CUSTOMERS FRAUDULENT CHARGES! I approve this message Linda

linda alli-brown 
Rating:
5.0

Very nice and friendly

Babak Rezaeisarraf 
Rating:
1.0

i originally went to the one up the street a bit, but the guy there was so incompitent i walked out. the second place i went to, the woman was very nice and helpful, and getting the truck was a bleeze. the truck though was pretty beat up and dirty and had some stearing issues

Rob Wilkenson 
Rating:
5.0

Customer did not leave a comment.

Ngu Pham 
Rating:
5.0

Nothing to improve, I am 110% satisfied with my uhual

Jacqueline Castro 
Rating:
5.0

Customer did not leave a comment.

ella mesenburg 
Rating:
1.0

The self pick up was horrible. It took an hour for verification.

ZERBIN SINGLETON 
Rating:
1.0

The location is not open during their office hour and nobody answered the phone either.

Lin-Wei Wu 
Rating:
1.0

Shop was closed during reservation/business hours and owner was unprofessional. It took me 2 hours to get my rental. Rental had a horrible smell inside the cab and no gas in the tank. The right rear tire was also low upon pick up.

Shay Stenchever 
Rating:
5.0

Customer did not leave a comment.

ROBIN SILVA 
Rating:
1.0

I dropped my keys in the lock box by accident was stranded without my keys, car, my purse in a bad scary area at almost dark. I could not get any one from this location to come and was told by U-Haul that no matter what I would just have to wait till morning to get my keys. This was the most awful situation. I was tried and dirty from moving . Everyone needs to know if there is an emergence such as this that U-Haul will leave you to die.

Jeanine Vaughan 
Rating:
5.0

Great and exceptional customer service!! The best!!

Athena Georgotas 
Rating:
5.0

Customer did not leave a comment.

Haney Hassieb 
Rating:
1.0

My order was for 8am and my truck was not ready till 9am

Amanda Valdez 
Rating:
2.0

The address of the location is incorrect--it took us to a paint shop. We had to call the shop for the actual location. The person managing the shop later on ended up by charging for things we didn't ask for such as the insurance coverage and gas that wasn't needed. Would recommend you find an official U-haul location if possible.

Kirsten Currie 
Rating:
5.0

Customer did not leave a comment.

Juan Leatero 
Rating:
3.0

Hard to find.

Stephen DeJesus 
Rating:
5.0

Customer did not leave a comment.

Michael Cooper 
Rating:
2.0

Sketchy, dirty, and no staff there at all

Chandler Corzine 
Rating:
3.0

We originally were suppose to drop off the truck to the Oceanside location. However, after picking up the truck we were contacted by a corporate office To switch our location to the Vista office because the Oceanside office was at capacity. Come to find out the Oceanside office was not at capacity and so it appears we were made to go out of our way for no reason. On top of that, it appears the corporate office didn't even have a conversation with the Oceanside office to ensure that this was the proper move....a little disappointing. Next time I rent a uhaul I will make sure to only communicate with the local offices.

Gina Castriotta 
Rating:
1.0

Horrible experience please call 760 994 2020

Aric Roberts 
Rating:
3.0

Customer did not leave a comment.

Brian Redfern 
Rating:
2.0

You changed my miles on my contract without telling me and now I'm having to settle it with you and it's taking time.

Joseph Aplin 
Rating:
2.0

Either work for u haul or don’t don’t move trucks around and tell people to come move the truck after you did!!!

Martin Faragher 
Rating:
3.0

Customer did not leave a comment.

Chris Stephens 
Rating:
5.0

Very easy pick up person less

Jeffery Binter 
Rating:
4.0

Customer did not leave a comment.

Richie nguyen 
Rating:
5.0

They were nice and friendly. I will definitely tell everyone to come here.

Chamaipohn Gibbons 
Rating:
1.0

literally awful, had 6 people waiting outside of the door because the owner refused to come to the office. our reservation was for 11:30, got there at 11:15, finally left with the uhaul at 12:40. very very incredibly awful.

grace chaney 
Rating:
1.0

Bill them correctly. Have employees there on time who do not change insurance orders on customer check-in, misrepresent cleanliness of equipment on return and overcharge for gas.Keep homeless people sleeping on property from accosting and intimidating customers. Horrendous experience.

Dale Johnson 
Rating:
3.0

Correctly indicate where truck is. It was nowhere near where it was stated. It was actually in back behind building.

MICHAEL GUGLIELMO 
Rating:
3.0

Wash and clean trucks, offer better mileage rates and discounts for military, seniors or Costco members. I appreciated the drop off box!

Pamela Whiting 
Rating:
5.0

Customer did not leave a comment.

Markeith Taylor 
Rating:
3.0

The website and the app were both problematic, I had to call the support line to pick up the truck, and I had to have my brother download the app to do the return with his phone, because it wouldn't work on mine.

Katherine Lemieux 
Rating:
4.0

Customer did not leave a comment.

Stephen Good 
Rating:
1.0

Waited 90 minutes for someone to show up and help us pick up a truck. Got there at 8 am and it was supposed to be a mobile pick up. Could not because the truck was not check in. The store was supposed to open at 8:30, but no one showed up until 9:15 am and then we had to wait until 9:30 for everything to get checked in and us to leave. And I had to call the guy and wake him up. The truck was old, and the engine made a terrible noise, the steering was so loose that it drove like a clown car. I WILL NEVER RENT FROM U-HAUL AGAIN.

Debra Kossler 
Rating:
2.0

Really difficult to get uhaul via online check in. Way too many obstacles.

Phillip Chesson 
Rating:
5.0

Customer did not leave a comment.

Daniel Ramirez 
Rating:
5.0

Customer did not leave a comment.

marco Garza 
Rating:
5.0

Customer did not leave a comment.

Ranferis Miranda 
Rating:
3.0

Customer did not leave a comment.

William Sawicki 
Rating:
5.0

Customer did not leave a comment.

Sahebsingh Saini 
Rating:
5.0

Cruise control

Nicholas constantine 
Rating:
2.0

Truck was obviously bot checked over. Had 2 large nails in the rear tire. Had to have roadside maintenance come out whuch delayed my day by 2 hours.

Scott Clarke 
Rating:
5.0

thank you! customer service was great and the vehicle was in good shape

saira QureshiNaqvi 
Rating:
3.0

The business closed. Sing in door not open today and not drop key box sing on door

VICTOR LEGASPI 
Rating:
5.0

Customer did not leave a comment.

JUDY HARTHUN 
Rating:
5.0

Customer did not leave a comment.

Joelle Roessel 
Rating:
3.0

The price of the product is way too high. I'll borrow a truck next time.

STEWART JACKSON 
Rating:
3.0

Difficulty returning truck due to app problem when using Android phone.

Judith Hagler 
Rating:
1.0

Two days in a row opening the store late and having to wait in the parking lot for an associate to arrive. Not very professional.

FRED LONG 
Rating:
5.0

Omar was AMAZING!! I called online and needed a truck the same night. I was told this location was open until 11:45PM. I set up a 24 HR pickup and was given no explanation of what was expected and that I would have to sign in on my phone to check out the truck. I called the location number to validate the type of truck that was reserved. The call went to the owners cell phone. He had already left and closed the office for the day. He was SOOO very patient and explained that his office was already closed and I would have to pick up the truck using my phone. I was disappointed that the office was already closed and I wouldn't have anyone there to support me through the process. Omar drove back to the office and and met me there to help support me through the process!!!! I had a deadline to move my stepmothers belongings (she had just passed away over the Thanksgiving holiday). Needless to say, I was stressed and not familiar with the steps needed to check out a UHaul on my phone. Also, once I arrived, my phone had very little battery left and my internet access was not pulling up the pages to sign in. If Omar had not drove back to the office, I would not have met the deadline to remove my step mothers belongings. I was SUPER impressed with his patience and AMAZING CUSTOMER SERVICE to take his time to return to the office and support me. WAY TO GO OMAR, your level of customer service is hard to find in this "AUTOMATED" world. Nice to know there are still humans who interact and CARE about their customers. THANK YOU hardly shows how appreciative I was that you went the extra mile.

DENISE BEDNAR 
Rating:
3.0

Customer did not leave a comment.

David Laneygarcia 
Rating:
5.0

Customer did not leave a comment.

EDWIN KORDOWSKI 
Rating:
2.0

It was closed and I almost left ...the signs were not very bold or big and not the regular U-Haul signs....the lock box was on the side of the building and not immediately visible.

GHOSHA MAFFEI 
Rating:
5.0

Maybe discuss return process in more detail

MAVIS FAASAMALA 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOYCE 
Rating:
5.0

Customer did not leave a comment.

Babla Lamba 
Rating:
3.0

Customer did not leave a comment.

WILFREDO QUINONES 
Rating:
5.0

Customer did not leave a comment.

DAVID HUERGO 
Rating:
5.0

Customer did not leave a comment.

JORGE PINEDA 
Rating:
3.0

Customer did not leave a comment.

JORDAN JOSE 
Rating:
5.0

Omar was very nice and professional

rick bauer 
Rating:
3.0

Customer did not leave a comment.

Kaitlyn Mandour 
Rating:
4.0

The customer service number is garbage i was on the phone almost an an hour trying to reach a rep. I never spoke with anybody i gave up and hung up. Its unacceptable period.

Jose Lopez 
Rating:
2.0

Employee was late and delivered the uhaul 45 minutes late.

WALTER MORENO 
Rating:
5.0

Customer did not leave a comment.

GUY ENGLISH 
Rating:
2.0

Customer did not leave a comment.

CHRISTOPHER SCOT SAUER 
Rating:
1.0

The process in which people check in, giving people uhaul that have gas, uhaul that don’t have transmission problems and not trying to charge them twice for a uhaul that was prepaid!!!! Worst service worst uhaul

Carlos Battey 
Rating:
5.0

Keep doing a great job.

Richchard miller 
Rating:
5.0

Customer did not leave a comment.

AARON SANFT 
Rating:
4.0

Availability is a problem. Hours and days of availability questionable.

JAMES GLASE 
Rating:
5.0

The whole thing was simple and very affordable. I will definitely be using this service again

LONNIE BENNETT 
Rating:
5.0

Thank you for your work and helping my family move. Joe Serna

JOE SERNA 
Rating:
5.0

Customer did not leave a comment.

James Hodges 
Rating:
5.0

Very friendly staff.

MARC JARVIS 
Rating:
2.0

they automatically charged me for insurance, even though I did not require it, and I used 1 gallon of gas, and they automatically charged me $7.00 for it without letting me know I had to refill the 1 gallon....this is not an authorized U-haul dealer, and I would not use them again Authorized dealers value their customers, and I use them ALL the time...this location is not one I will use again.

CAROLDEAN ROSS 
Rating:
2.0

Customer did not leave a comment.

ERIK CASWELL 
Rating:
5.0

Customer did not leave a comment.

fernando villasenor 
Rating:
4.0

App definitely needs a little work it constantly does its own thing ×which can be frustrating. Aside from that all of my experiences have been great

Alexis Colon 
Rating:
2.0

The truck wasn’t washed, the gas tank wasn’t full, sketchy location

Natasha Mills 
Rating:
1.0

Customer did not leave a comment.

JULIUS ELSHADA 
Rating:
5.0

Wonderful experience 😊

Carisa Donoho 
Rating:
4.0

Really friendly and helpful sales representative called to check in on me and brought me my drivers license I left in the office.

WILLIAM PENNERMAN 
Rating:
5.0

Make sure oil and tire pressure doesn't need adjustments before renting out equipment to customers

Alyssa Johnson 
Rating:
5.0

The windshield needed to be cleaned but over all the truck was clean and in good condition.

Krista De Mauro 
Rating:
5.0

Customer did not leave a comment.

Dennis Viera 
No reviews have been submitted for this location.

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