Customer Reviews for Purely Storage
(U-Haul Neighborhood Dealer)

224 reviews

24901 W Yuma Rd   Buckeye, AZ 85326

(623) 223-7370

Office Hours

  • Mon-Sun: 9 am–5:30 pm

Services at this Location:

Contact Us

(623) 223-7370

24901 W Yuma Rd
Buckeye, AZ 85326

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Do what they say they were going to do

Ann Study 
Rating:
3.0

I feel if you guys can lower your prices to make it more affordable for average people that will be the best thing you guys can do that being said it's outrageous to pay those height rates per mile

Cristian Ivan 
Rating:
5.0

Customer did not leave a comment.

Lauro Virrueta 
Rating:
4.0

Exhaust came into the cab of the truck the entire time I was driving. I am very allergic and had trouble with that issue. Nichole was awesome!! Great customer service and friendly atmosphere

Pamala Hays 
Rating:
5.0

Customer service was excellent. These guys and gals are professionals!! Thank you!!

Ryan Adams 
Rating:
1.0

The attic in the back of the truck was full of water and soaked all of my items. The cab of the truck smelled like cart urine and under the seat was full of trash. I notified customer service and they were supposed to contact me about it. They still have not contacted me.

Joshua Figur 
Rating:
4.0

Customer did not leave a comment.

Cheyenne Somaru 
Rating:
5.0

Thank you very much!

Natasha Arnold 
Rating:
5.0

Customer did not leave a comment.

IISHA GRAVES 
Rating:
3.0

Customer did not leave a comment.

ANDREW BUSTAMANTE-GOMEZ 
Rating:
5.0

Customer did not leave a comment.

Maria Sierra 
Rating:
5.0

Great customer service. Truck was clean and well maintained. Overall great experience. I can’t complement the employees enough!!! They were super helpful and made the experience so easy. You can tell they love their jobs!

Taylor Macy 
Rating:
5.0

Customer did not leave a comment.

Kerri Martin 
Rating:
5.0

Customer did not leave a comment.

Emily Flores 
Rating:
5.0

Customer did not leave a comment.

Erika Avelar 
Rating:
5.0

Customer did not leave a comment.

Steven Mello 
Rating:
5.0

Customer did not leave a comment.

Mariano Perez 
Rating:
5.0

Customer did not leave a comment.

SERGIO CAMPOS 
Rating:
5.0

Customer did not leave a comment.

Francisco Valenzuela 
Rating:
5.0

Hey Service, and a truck rental was great no problems

Richard Baricza 
Rating:
5.0

Nicole is amazing at this location, she is a rock star!!

Alyssa Bishop 
Rating:
5.0

Customer did not leave a comment.

roberto rodriguez 
Rating:
5.0

Customer did not leave a comment.

Gerode Hayden 
Rating:
5.0

They actually tried to help me with different options

Jesus Ramirez 
Rating:
5.0

This location went above and beyond their job guidelines. Nancy was soooo helpful she get a A+.

KENNDA GOOD 
Rating:
3.0

You overcharged me for gas when it was exactly where i picked it up at. 5/8 tank and I have before photos and after photos. None there to return as they were on lunch so i took pictures, called her once I saw the charge and she couldn't help me. Not sure how to truly dispute the $8.35; but it is my $8.35 and .89 a mile was a lot to start with.

Tamika Fields 
Rating:
3.0

The 24 hour return is awesome the app is so easy and it walks you through everything. You guys are doing an amazing job

Bobby Brewer 
Rating:
5.0

Customer did not leave a comment.

Edward Ambar 
Rating:
5.0

Customer did not leave a comment.

cathy luzano 
Rating:
5.0

Convenient, friendly, helpful.

Neal Lossing 
Rating:
5.0

Customer did not leave a comment.

Edward Garcia 
Rating:
5.0

Customer did not leave a comment.

Humberto Marquez Hernandez 
Rating:
4.0

Customer did not leave a comment.

William Colburn 
Rating:
5.0

Good job

Francisco Arredondo 
Rating:
5.0

Solamente que algunos de los empleados que te rentan los equipos no son explícitos al darte las indicaciones, eso llevo a un error que se lleva días en arreglar, pero por parte del equipo de U-Hual en asistencia fue muy buena la ayuda, gracias.

Yakelin Barrios 
Rating:
5.0

Customer did not leave a comment.

William Baran 
Rating:
5.0

Customer did not leave a comment.

Gregory Davis 
Rating:
3.0

Clean the trucks inside and out

Steve Simmons 
Rating:
5.0

Customer did not leave a comment.

Jordan Wyman 
Rating:
5.0

Customer did not leave a comment.

Daemon Price 
Rating:
5.0

Staff were excellent! Made the process incredibly easy.

Photine Avila 
Rating:
5.0

Thank you for all you do.

Heaven Miller 
Rating:
5.0

Customer did not leave a comment.

SHADI TAWIL 
Rating:
5.0

The service was great and the representative was very friendly and helpful. My experience was fast and I’ll be coming back in the future!

Margo Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Aaliyah Underwood 
Rating:
5.0

Purely storage staff is amazing they are all very friendly and provide outstanding customer service.

Anna Estus 
Rating:
5.0

Be more specific on the charges! I was told $19.95 not $67 😡😡😡 I will not be renting another uhaul again!

Bobbie Williams 
Rating:
5.0

You could have public sanitary facilities for customers but that is all I can think of that you for everything.

Isaac Gonzalez 
Rating:
5.0

I had an absolutely great experience with this location. The truck was clean, the employees were very professional and kind. I would most definitely recommend this location to my friends and family.

latrice evans 
Rating:
5.0

Customer did not leave a comment.

Robert Nelson 
Rating:
3.0

The person that helped me was very pleasant but apparently couldn't help me further when I told her I was told to return the gas at where it was and wasn't told it had to be at a quarter of a tank. I went on to explain to her when the reservation was made the customer service rep was rude and not very helpful and hung up on me at the end without thanking me for making the reservation. I already did a survey on that call but never heard anything back. Very disappointed with this experience.

carol largent 
Rating:
2.0

The employee was contradictory and somewhat rude. Also condescending towards us.

Edwin Tolbert 
Rating:
5.0

Customer did not leave a comment.

David Santana 
Rating:
5.0

Customer did not leave a comment.

Jock Russell 
Rating:
5.0

Customer did not leave a comment.

Frank Kaplan 
Rating:
5.0

Customer did not leave a comment.

Alex Shaw 
Rating:
5.0

Great customer service. It was fast and easy to rent the truck.

BRENO MENDES 
Rating:
5.0

Customer did not leave a comment.

Tony Denton 
Rating:
5.0

Just wanted to say thanks again for your help with our situations got everything delivered and put way. Anthony was great,professional experience with helping me. Thanks again Anthony you have great attitude, friendly manner about you stay that way. The Washington family.

CHRISTOPHER WASHINGTON 
Rating:
4.0

I was very disappointed at how My rental was very dirty in the cab and in the drivers area. I found numerous pieces of candy in both places and lots of dirt

Pamela Vidales 
Rating:
4.0

Customer did not leave a comment.

Andrew Harvey 
Rating:
3.0

Customer did not leave a comment.

Samantha Russell 
Rating:
5.0

Great customer service at location answered all questions and helped out!

Marcus Davis 
Rating:
3.0

The inside was dirty and the cab area and the windows were completely filthy cannot see out of them

Henry Gutierrez 
Rating:
1.0

The truck was absolutely filthy! There was sand and other dirt all over the cargo box. We had to sweep it out before we could load our belongings. The cab reeked of cigarette smoke, had cigarette butts in the cup holders, and some sort of substance spilled all over the console. The window was dirty and covered with bug guts. I don't believe anyone at the facility checked this truck at all. The odor of cigarettes was so strong it irritated my throat and my grandson and I both smelled like an ashtray. I tried calling Go-Uhaul but I was on hold forever and just gave up. I would have contacted the office staff but they obviously just don't care. I sent my check out and check in notes with this same information and received no respone or even a coutesy "Gee we're sorry about that." To say I am frustrated and angry would be an understatement. I am very disappointed with Uhaul and will suggest others use another company.

Ian Wolf 
Rating:
1.0

They forgot to give me the utility dolly I ordered online. When I called the next morning to explain, the gentleman I spoke to told me tough luck. Seriously, all he had to do was as his CO worker if he sent a dolly with the truck rental. It's a small third party location, they had 3 trucks!!!!! Not like they couldn't have kept track of how many Dolly's they had between Sunday morning and Monday morning.

ANDREW MOORE 
Rating:
5.0

Customer did not leave a comment.

destiny perez 
Rating:
5.0

Customer did not leave a comment.

Diane Van 
Rating:
5.0

You guys are excellent people

Christmas Kang 
Rating:
5.0

Customer did not leave a comment.

Victoria Adams 
Rating:
5.0

Customer did not leave a comment.

Michael Kimbrell 
Rating:
4.0

Honestly everything was great and I know it's not the individual UHAUL location but would love to see Military discounts.

GREGORY PERRY JR 
Rating:
5.0

Customer did not leave a comment.

Todd Carter 
Rating:
5.0

Customer did not leave a comment.

RACHEL MCCLURE 
Rating:
3.0

The app did not load correctly to allow me to pick up the vehicle on time and return it easily.

Jose LopesFontenot 
Rating:
4.0

Customer did not leave a comment.

James Forbes 
Rating:
3.0

Customer did not leave a comment.

Gary SHULTZ 
Rating:
5.0

Excellent customer service they were understanding and willing to help. I would highly recommend this location if you’re planning a move.

ANTWONIQUA TAYLOR 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO VELASCO 
Rating:
5.0

Everything was tip top !!

RORY MILLER 
Rating:
4.0

Customer did not leave a comment.

Mitchell Robinson 
Rating:
5.0

Customer did not leave a comment.

HECTOR BARRON 
Rating:
5.0

The attendant was very friendly and helpful.

REBECA NEGRETE 
Rating:
5.0

Customer did not leave a comment.

Jennifer olmos 
Rating:
5.0

Truck windshield was cracked and so dirty you couldn’t hardly see out of it. Had to use a water bottle and tee shirt to clean it just to get to a gas station. Truck had no power even on flat roads - would have hated to had to drive long distance with this truck.

JAMES CORBIN 
Rating:
5.0

These employees were professional, friendly and moving. I showed up at 902 when they open at 9. These workers were definitely working and on the move. They were both pleasant to talk with about getting a rental. I would recommend this location when asked.

THOMAS ROGERS 
Rating:
4.0

Customer did not leave a comment.

Amanda Pettit 
Rating:
5.0

Customer did not leave a comment.

Elvin White 
Rating:
5.0

Customer did not leave a comment.

SINHUE CERDA 
Rating:
5.0

Nicole was super to work with! She is valuable asset to your facility. Thanks Nicole!

Mattie Basham 
Rating:
5.0

Customer did not leave a comment.

Dianne Bockman 
Rating:
3.0

Customer did not leave a comment.

MARIA REYES 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN STREET 
Rating:
5.0

Customer did not leave a comment.

Laura Fraley 
Rating:
1.0

Charged me for 9 in gas for the gauge not being on the line I took a picture and it literally was lined on She tried to also hold me responsible for damage done then realized I took a picture it took way longer then it should have to check out Never again

Consuelo Lopez 
Rating:
5.0

Customer did not leave a comment.

Susan Robbins 
Rating:
5.0

There was nothing to improve on it was a great experience and they were very helpful

ERIC VONRENTZELL 
Rating:
5.0

Customer did not leave a comment.

Ashley Whiteaker 
Rating:
5.0

Customer did not leave a comment.

Nancy Terracciano 
Rating:
5.0

Customer did not leave a comment.

ROCIO ESCOBAR 
No reviews have been submitted for this location.

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