Customer Reviews for Pumpkin Hill Marketplace
(U-Haul Neighborhood Dealer)

162 reviews

126 Gallup Hill Rd   Ledyard, CT 06339

(860) 245-6104

Office Hours

  • Mon-Sun: 7 am–8 pm

Services at this Location:

Contact Us

(860) 245-6104

126 Gallup Hill Rd
Ledyard, CT 06339

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The pick up location was changed two days before hand. Once I arrived the entire national UHaul system was down, and I was not able to receive the truck at the scheduled time. The pick up was not smooth at no fault of the pick up location.

Bettina House 
Rating:
5.0

Customer did not leave a comment.

Brian Weekley 
Rating:
3.0

Customer did not leave a comment.

Kayla King 
Rating:
5.0

Customer did not leave a comment.

manoj dhakal 
Rating:
2.0

Customer did not leave a comment.

Rudolf Straka 
Rating:
5.0

Customer did not leave a comment.

Deb Markusen 
Rating:
3.0

Customer did not leave a comment.

rudolf straka 
Rating:
1.0

This was a terrible location for picking up a u haul truck! Basically a convenience mart with a cashier trying to run a store, while fumbling through a rental. He had no idea what to do. It was challenging enough that the attendant was not proficient in English. The truck was dirty and missing knob to roll down driver window. Steering column was very difficult to loosen when turning key in ignition. Gas gauge noted online, was not accurate on 1/2 that was shown. No assistance, just here are the keys….go away. No contract, no cc, just weird! I think U Haul needs to evaluate this facility and hold some training. It was bad!

Barry Hurst 
Rating:
5.0

Customer did not leave a comment.

Eric FLUGUM 
Rating:
3.0

Was quoted 70$ was charged $145.99 then charged $131.87 truck was dirty from last rental. Had no dolly no blanket like stated it would. Guy didn’t know how to rent it. No paperwork. Had to speak to someone on the phone.Couldn’t understand him cause he didn’t speak very good English. Now fighting to get my money back. Ugh miles and gas didn’t match! System wouldn’t allow me to change it or take pics of the trucks condition and dashboard to show it was wrong. This turned into a NIGHTMARE! Never had issues with getting a Uhaul EVER.. Save yourself the trouble and go elsewhere

LISA GARNER 
Rating:
5.0

Very helpful, already had all my info up from last UHaul renta, l sparing me to start over. This location has just one 20-foot truck but it turned out perfect for what we needed. Felt like a friend setting me up, quick & painless. Thank you, guys.

KENNETH WILLIS 
Rating:
3.0

Customer did not leave a comment.

JAMES LAROVERA 
Rating:
5.0

Customer did not leave a comment.

Amber Weinberg 
Rating:
5.0

Customer did not leave a comment.

pauline tharakur 
Rating:
1.0

Fix the issue with rent share I believe it's called.

Marissa Cassel 
Rating:
5.0

Customer did not leave a comment.

Richard Pintal 
Rating:
5.0

So helpful to allow me to drop off at their location instead of driving to Gales Ferry (which someone who called assigned to me as “no other site could take the trailer”

linda farragher 
Rating:
5.0

Great people to work with. The whole renting process was smooth and hassle free.

ERIN ROBERTSON 
Rating:
5.0

Customer did not leave a comment.

Yary Morales 
Rating:
5.0

I tried calling the 800 number about my return, couldn’t ge a person on the phone. So I googled this location near our destination and dropped off…very smooth!

JAMES JOHANNISSON 
Rating:
4.0

Customer did not leave a comment.

James Sanborn 
Rating:
5.0

Customer did not leave a comment.

Michelle Sottile-Hoyt 
Rating:
1.0

They had no idea of my reservation. Transaction was completed we me talking to someone over the phone not in person. Truck body was not clean. Cab smelled of cigarettes. My worse ever experience with a U-Haul rental.

John Carrington 
Rating:
5.0

Customer did not leave a comment.

rudolf straka 
Rating:
5.0

Customer did not leave a comment.

Daniel zegarac 
Rating:
4.0

Customer did not leave a comment.

JOSEPH JR GRUHN 
Rating:
4.0

Customer did not leave a comment.

Allegra Sargent 
Rating:
4.0

Customer did not leave a comment.

Corey Reed 
Rating:
4.0

Customer did not leave a comment.

Kurt Hespeler 
Rating:
5.0

Customer did not leave a comment.

Patrice Ffolkes 
Rating:
3.0

The whole process was sketchy cause you don’t fill out any paperwork or sign anything.

Jennifer Coker 
Rating:
3.0

Lock box unavailable. Was unable to locate. Personnel were not too helpful

JORDEN SALAS 
Rating:
2.0

Code to the key box was not given. I was lucky the attendant was at the store. Drop off location did not answer the phone.

Amos Campos 
Rating:
5.0

Customer did not leave a comment.

Todd Whitehead 
Rating:
3.0

I returned the truck to the location earlier tha scheduled. The person said everything was fine and my receipt would emailed. The next day still no email. Next two days in getting texts to return the truck, and card was charged 3 different times.

Eric Irizarry 
Rating:
2.0

I had the rental scheduled for Saturday and received a phone call from U-Haul on friday stating that the location I had selected didn't have the size I required so they offered a different location and set up the time for me telling me I could pick up as early as 7AM. When I got there at 7:15 for my 7:30 pick up appointment the man behind the counter could not speak English. Around 7:45 a younger man showed up to check me out and get me my rental and informed me that they did not offer pick ups until after 9AM. Then he offered me a discounted deal if I were to drop off to the same location instead of what I had selected, I agreed only if he was going to be there or someone I would be able to understand and he reassured me that he would be there to accept the return later in the day. When I returned at 3PM he was not there, the original man that did not speak any English was there but left once he saw me and the other man behind the counter also did not speak English. Eventually I made my way to the package store next door to see if anyone could translate for me and the guy working there checked me out. The whole process was completely unprofessional and frustrating. I had people waiting to help me move furniture due to the schedule that U-Haul set for me. I would suggest not having pick up or drop off locations where customers can't understand the workers at all.

Stephanie Archer 
Rating:
4.0

Customer did not leave a comment.

Dustin Rathel 
Rating:
5.0

Its great.

miguel costas 
Rating:
4.0

I wasn't sure if the guy in the store got the key or if I was suppose to do an online drop off. It wasn't clear at this location.

Eric Irizarry 
Rating:
5.0

Everything about this experience was great.

Mike Munger 
Rating:
1.0

There was a handcart and blanket that was zip tied into the truck wasting space. If you broke the zip ties you were charged an additional $10 for the blanket and $7 for the handcart. Also, uhaul should make accommodations to have a truck brought closer and the size the customer request.

Danielle La Casse 
Rating:
3.0

Customer did not leave a comment.

Justin Giorlando 
Rating:
5.0

Excellent

Patrick Roche 
Rating:
5.0

Staff was very nice and I was able to drop off the truck quickly and be on my way with a receipt.

Micheal Pavlik 
Rating:
3.0

Keep clean vans and make sure each van is properly checked over and is safe to be taken out! Don’t lie to a customer just to get them to use your vehicles and out of your hair. At drop off, again no one went over the vehicle with us to make sure we left it in better conditions we received it. Kind of confusing as to where we exactly do drop off, it was a convenient store.

Jessica Gilbert 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Wade 
Rating:
1.0

The pick up was supposed to be in New London. We had to drive 20 miles to pick it up from a different location. They did not provide me with a contract. I didn't sign any thing and they did not ask for my drivers license. The truck was dirty. No moving supplies available. I have not received a receipt, though my credit card was charged.

Nicole caspers 
Rating:
3.0

Customer did not leave a comment.

Scott Koehl 
Rating:
5.0

Customer did not leave a comment.

Gary Packnick 
Rating:
3.0

Individual did not understand return process. Had to do it via email.

brandon graber 
Rating:
3.0

Took a long time at pick up location. 10' truck with less than 2k and both doors don't close right. Could not go over 60 mph it was all over the road, swaying. Rough riding truck poor suspension. Expensive trip almost $500.for 232 mile ride with 2 rooms of furniture and boxes.

Donna Walker 
Rating:
4.0

It was a drop off location

Monica Hornyak 
Rating:
3.0

Customer did not leave a comment.

Gilson Cortes 
Rating:
4.0

Customer did not leave a comment.

ROY BUTLER 
Rating:
2.0

Although setting up the reservation was easy, someone called the day before we were to pick up the truck at a remote site over 10 miles away from the original. It was too later for us to cancel so we proceeded to pick up the truck. The first truck was missing a gas cap. Glad I caught it so I would not be held responsible for it. They did reduce the truck cost I I would return it to them but, of course this cost us additional fuel to and from. When I returned the truck they couldn't find me in the system. So overal, not UHaul's finest hour.

LARRY JACOBSON 
Rating:
5.0

I never received a dollie and charged for insurance when I said I did not want it.

deborah fitzsimons 
Rating:
5.0

Very little if anything.

Keith Simmonds 
Rating:
2.0

The person who checked in the truck had to call someone for instructions on what he had to do. After several minutes, he manage to inspect the truck and produce a receipt. The location is a convenience store that does rentals, on the side.

Gary Blinn 
Rating:
5.0

Customer did not leave a comment.

Maurice Saleeby 
Rating:
3.0

Customer did not leave a comment.

Jessica Bennet 
Rating:
2.0

Associate spoke limited english and rather then ensure he understood me, just indicated for me to park the trailer over with the others. Did not conduct an inspection of the equipment, did not give any sort of receipt, did not check into the system.

Ned Stacey 
Rating:
4.0

Staff didn't know even had trailer on site but it worked out and they were very very polite!

Alicia Fusaro 
Rating:
4.0

My son collected the Uhaul but commented that that staff were not very friendly or helpful. The Uhaul had not been swept and so we had to take care of cleaning it out before we could start listening adding and there were someone's old clothes in the cab

Melanie Bateman 
Rating:
5.0

Customer did not leave a comment.

MICHEAL HANANIA 
Rating:
1.0

To begin, I reserved the 10' truck for a 12 hour window from 7am-7pm. When I arrived at the pick-up location a hand-written sign on the door stated they wouldn't be opening until 8am. According the the Uhaul scheduling office the business owner had not changed his hours with Uhaul either. The business did not open until 8:13am and I was not able to leave with the Uhaul until 8:44am. The woman that assisted me at the location was un-trained in the Uhaul system, not knowing how to access systems and necessary functions of setting up a reservation. The Uhaul was dirty, with sand and debris in the back storage area as well as dirt, debris and trash in the cabin. I told her I was not taking the Uhaul with garbage in it and she rolled her eyes, took 2 water bottles out from under the driver's seat and said "you're all set now". I returned the Uhaul early, and again the agent assisting me in my return was un-trained and again had to call the store owner to get all the information. He then proceeded to charge my credit card without informing me and what I was being charged for, or what the amount was going to be. When reviewing the receipt I noticed that I had been charged for mileage that I did not put on the truck. Out-Mileage stated on my receipt was 37 miles less than what it actually was when I took the truck so when returning the truck I was charged for those 37 miles and the 23 miles I had put on the truck. I showed him my receipt from my pick-up earlier in the day and he reviewed it and still refused to issue me a refund. He told me to come back when the owner was present. This experience was by far the worst truck rental, equipment rental, any rental experience I've ever had. This location doesn't maintain their equipment, they are in-educated the Uhaul systems, and they use the truck for personal use and then force un-knowing customers to pay for the mileage they put on the vehicle.

DARREL YOUNG 
Rating:
5.0

Customer did not leave a comment.

Jessie Perkkns 
Rating:
5.0

service was speedy and worrisome free. there is not really too much to improve on, because everything was excellent.

PAMELA HUNT 
Rating:
5.0

Great service. The extended hours and willingness of the manager to accommodate customers is a real plus.

Carl Hobbs 
Rating:
3.0

ehh, ok but not the first selection. too far away

SUSAN MATTSON 
Rating:
4.0

Customer did not leave a comment.

OLIVER GARCIA 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Musante 
Rating:
4.0

Customer did not leave a comment.

Ryan Caouette 
Rating:
1.0

Very unprofessional, & a uhaul worker wasn't even working when I dropped off the uhaul, Waited over an hour to pay for the uhaul and could not understand the worker at the establishment as his English is not that great.

SHANA DRESSLER 
Rating:
5.0

The agent was very helpful and contacted us before our pickup time. It was a pleasure to rent from this location.

Margaret Victoria 
Rating:
3.0

Customer did not leave a comment.

MATTHEW NOVAKOVICH 
Rating:
2.0

I am a repeat customer..The inside cab had wrappers and a woman's bra sitting on the floor.

Jeannette Westwood 
Rating:
2.0

The drop off was very difficult to determine. I returned the truck on the same day I rented it and couldn't have had a more night and day experience. Not sure if it is because it is a convenience store or what but the staff had no idea what to do when I got there. The person called someone else and finally took the truck. I still don't feel comfortable that the truck was actually returned to the correct place. From now on I will drop or rent a truck from the Groton Uhaul instead.

FERNANDO MONTES 
Rating:
4.0

Customer did not leave a comment.

Cory Dohm 
Rating:
4.0

This location let me pick up my rental early. The clerk was friendly and helpful with getting started and the truck was clean and well maintained. The rental location is one is at a convenience store and it appears only one clerk can process the rental. He was present for my rental so there wasn't any issues but I could see it being a problem for some.

David Odonnell 
Rating:
1.0

Only 1 person at the location (convenience store) but they did not know how to receive the Truck. They called someone who told them just take the keys. I was not given a reciept for the return of the truck and nobody checked to see if I returned the truck with the same amount of gas that was in the truck when I picked it up. The following day I had an extra charge on my credit card for gas. The Truck was returned with the same amount of gas. Therefore I feel like someone stole from me.

JAMES JACKSON 
Rating:
3.0

Cab was a pigsty - box and ramp were muddy.

MARK MCINERNEY 
Rating:
2.0

The store clerk did not know how to do the hook up. Had to phone for help and paperwork. The return had the same problem. Clerk did not know how to in hook. Worst I've ever experienced.

Henry Barsky 
Rating:
4.0

Customer did not leave a comment.

Edward Smith 
Rating:
3.0

Customer did not leave a comment.

JEFFREY CZAPLA 
Rating:
5.0

Customer did not leave a comment.

SUBASH SHRESTHA 
Rating:
2.0

I had a problem reaching this location as the number given me was wrong. When I called the Rochester store I was placed on hold for approximately 20 minuts. When I finally got a real person she was rude and the most horrible person I ever spoke with in customer service. She screamed at me and eventually hung up on me. She should be fired and should not be allowed to speak with customers. She screamed at me and threatened me with "grand theft auto" The truck needs to be taken out of service as there was no suspension left and the ride was very uncomfortable. I won't be using U-Haul again!!!

ROBERT PERAKIS 
Rating:
3.0

Convenience store. The person behind the counter was not very informative (apparently was not the UHaul person.). Eventually instructed my just to leave the keys. Didnt get any sort of receipt or acknowledgement that I had dropped it off. Felt "wrong" to just give him the keys and leave. FWIW, a younger employee at the same location was very friendly and helpful, and made up greatly for the main contact. (I would still recommend it as a drop off location, as it is .25 miles from my house).

GERALD JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Rosemary Brocco 
Rating:
5.0

Nothing, it was really great!

Anthony Fernando 
Rating:
1.0

Have someone available to check the equipment and sign off when it has been returned. Maybe an area on the rental form to show proof that it has been returned

ROBERT PERAKIS 
Rating:
4.0

There were heavy rains during the move. We found evidence of water leakage towards the front of the cargo area. A few boxes got damp, but we have not found any resulting damage. At the receiving end, the agent acknowledged the truck problems. This truck should be pulled and checked for the problems described.

THOMAS AMERSON 
Rating:
4.0

Rental trailer leaked along the floor while driving in rain. Not the fault of the location. Otherwise a good experience.

DAVID PERCIVAL 
Rating:
3.0

Customer did not leave a comment.

KARLA PEETZ 
Rating:
4.0

Customer did not leave a comment.

LYNN WILLIAMS 
Rating:
5.0

Excellent customer service. Overall had a great experience.

jeniffer dolan 
Rating:
3.0

Customer did not leave a comment.

William Hughes 
Rating:
3.0

Customer did not leave a comment.

Debra Jones 
Rating:
3.0

Customer did not leave a comment.

LINDA SCENT 
Rating:
3.0

The parking lot was very busy and a bit tight maneuvering a 20' truck and full car carrier. It would be fine if I rented a smaller combination.

TIMOTHY MAGEE 
Rating:
2.0

1. They could not find the key to the truck when I was renting it, so they ended up providing me with a local rental truck, that truck wasn't that bad though. 2. From the time I arrived, I had to wait for almost 30 minutes until the manager arrived to process the paperwork. Then it took another 60 minutes to complete simple transaction, do multiple searches for lost keys, get me a replacement truck truck and some rental items, so I could be on my way. 3. Then after leaving in the local rental truck, fueling it up and heading home to begin packing. I started to pack the truck and then I received a call 20 minutes later, telling me they had found the key to the original truck and that they wanted to swap truck out. I had already begun packing the truck, I had to unload what I had packed and then return the truck. 4. All trucks were clean and the staff was friendly, they just need to be a bit more organized. I did call the U-Haul Customer Service though to inform them of the ordeal.

RICHARD WELLS 
No reviews have been submitted for this location.

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