Customer Reviews for MuleTown Rentals LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

I'm returning what was presumably a 50k piece of equipment and the person I dealt with refused to provide any documentation whatsoever of the return unless I waited 20 minutes for a checkin while he took calls about what he was going to do for lunch. Ridiculous.

Rating:

5.0

Samuel amd Antoine did a fantastic job. They worked fast and were very professional.

Rating:

4.0

It was fine.

Rating:

5.0

We didn't notice till last minute there seemed to be some ketup on passenger side area. But overall clean.

Rating:

3.0

There was nothing that said there wasn't a ramp with the truck I purchased. I told the guy that gave me the keys that I was picking up kitchen appliances, and I feel that would have been a good thing to tell me so I could rent a different truck with a ramp. Thankfully me and my friends got it done, but it was very hard without a ramp.

Rating:

5.0

We were able to make a last minute change to get a truck here and the staff at MuleTown Rentals were friendly and professional. Had us taken care of in a jiffy so we would get on the road. Highly recommend!

Rating:

3.0

After using U-haul for every move and anything alike for the last 15 years, I was a little frustrated that I couldn’t get my contract changed from “in town” to “one way”. My wife did the booking because I was busy, so she may have messed up, but it shouldn’t be so difficult (impossible) to have that changed. Even if I was able to get it changed, I was told there would be more fees on top. The guy at pickup didn’t seem very familiar with the system, so I decided I would call after the fact to have the drop off location changed. After being transferred to the wrong location 4 times, one lady, Lisa I believe, from KY (also the wrong state) was kind enough (she was genuinely kind) to help me come to the conclusion that it was a lost cause. I understand it could be tough for logistics if someone was waiting to use the truck after my drop off, but there were 2 other identical trucks at the location, and the guy said there was no reason they had to have it there. It ended up being inconvenient to bring it back, costing me more money for miles and gas, and the gas and time for someone to drive back to pick me up.

Rating:

2.0

The cost is very expensive, the price per mileage gets to be exorbitant. I was not told what to do with Key when I returned the vehicle. I returned it when the business was closed therefore did not know what to do with it. And then the business called me and made me feel like an idiot.

Rating:

5.0

Ace Hardware in Columbia in first class not only with U Haul service but everything! I will always go out of my way to do business with them.

Rating:

5.0

They were very friendly and helpful. The equipment and truck were great.

Rating:

5.0

Nothing kept up good work

Rating:

4.0

Contract stated the truck fuel level was at 3/4 but it was 5/8

Rating:

5.0

My original reservation gave me the address to an “open” inn where no one was working the front desk and I stood outside for 20 minutes trying to find help. The location looked straight out of an episode of Breaking Bad or The Wire. After virtually “checking in” my pick up address changed to another location 10 minutes away. Luckily the workers at the Ace Hardware were very polite and amazing, because I’m hesitate to request another rental from uhaul in this area out of fear of having to pick up at that questionable location again.

Rating:

5.0

Very kind and professional help me bring the appliance dolly to the truck and checked the number on the tag with the number on the truck.

Rating:

3.0

No change pickup locations on your customers a half hour before pickup.

Rating:

5.0

Truck was clean enough. Your online pick up & drop off does not work. It’s just annoying. Uhaul did not allow me enough miles. So I was charged extra. Uhaul needs improvement on your online software & practical mileage usage.

Rating:

5.0

Friendly & Professional service. Equipment in great condition.

Rating:

3.0

Truck had dog food in back and smelled like dogs….sticky liquids on floor…had to mop several times and put pads down on floor to protect my belongings

Rating:

5.0

The windows could have been cleaned

Rating:

3.0

They didn’t have all the equipment I reaerved

Rating:

3.0

Rental was not ready on time, but it worked out ok. One windshield wiper on driver side was weak. All else was great

Rating:

3.0

I returned the truck early, with the exact amount of fuel it was supposed to have. I was charged more than I agreed to due to them saying I kept the rental longer than I agreed to and them saying the fuel was under the amount it should be. Can’t say whether the blame is to the location, or Uhaul, or both. But nothing is being done to fix it.

Rating:

5.0

The truck is a beater at best, needs to be removed from service, was forced to take a larger truck than I wanted due to your lack of availability

Rating:

4.0

Kimberly was very helpful and knowledgeable about renting the U-Haul trailer. I have no complaints. The movers from Move It All were also very helpful!!!

Rating:

3.0

I did not get / use the appliance dolly or blankets I ordered. Please ensure I am not charged for these items.