The man that helped us is always so friendly much knowledge about what he is doing
Sheree Horton
Customer Reviews for Premier Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great job A+
Don AngleaBrandon is awesome! Great guy and highly recommend.
TAYLOR MCLARENwhen dropped off the auto transporter they were friendly and helpful the next day when dropped off truck they were closed and had to check out online which was not easy for this old man to do
John LaineAll the attendants were very friendly and great to deal with. Made the move so much more enjoyable. Thank you so much
Patricia KirkhartWasn’t fully explained how the one way rental was charging and placed on a mileage that basically just had me driving from where I picked truck up to where I was unloading it without any additional mileage for returning it to an approved U-Haul location. Not a good way to do business Thankfully I was explained more at the returned location by the attendant there.
George TownsendHalf of one of the tire straps that goes to the ratcheting tie down was missing, but I was able to use one of my own.
Stephanie JonesI was charged $24 for furniture pads and a furniture dolly that was not with my uhaul and no one to find and give me what I paid for. This is unacceptable.
Chase HollandThey’re helpful but have a very lit area that makes it safe to leave the truck.
Shannon JacksonFriendly staff, truck ran well, no problems
SUSAN SAUERGenuinely polite and helpful gentleman!!
shelby stockdaleNothing
Linda BraswellI’m not sure U-haul understands the meaning of reservations. I am a senior citizen so I wanted pick up location as close to my apartment as possible. I made reservations several weeks in advance. I was expecting to have a truck waiting for me at appointed location. But instead I was sent 3 different locations before I finally had a truck to pick up. I don’t understand why the customer must go to different places. Shouldn’t U-haul provide you a truck where you put your order at. Just doesn’t seem to be good business to shuffle folks around so much. But the truck was very good and 2 out of 3 of the places I went were very nice.
judy hodgesDon't charge someone twice
mitchell gordyMy new Uhaul Rental place... Polite, Courteous, Respectable, Professional... Would recommend to anyone in need of a Uhaul or Rental Unit ...Thank You
James SwitzerBrandon and his son are just amazing individuals. Very helpful, knowledgeable and cares about their business and customers. The storage facility was and always kept neat and clean. The Uhaul trucks are well maintained and are available when needed. If I could rate a 100 stars for excellence then I would. We will continue to use Priemer Storage before looking elsewhere. Thank you to them both
Randy Johnson | Overall ExperienceBrandon and his son are so helpful and knowledgeable. Very friendly and are willing to help out their customers
Jennifer WOLFEThe person at the site was courteous, knowledgeable about the equipment, and very helpful in getting everything set up safely. I’m going to use this location whenever I need a trailer.
Gene BolickVery friendly and helpful.
Michael LeblancUhaul systems were down and it took over an hour to get my vehicle
timm peddieTook about 40 minutes to pickup U-Haul using the after hours option. Rented a dolly that was not included. Called and told U-Haul we did not get the dollar and was told they would take it off, then when we returned the truck they STILL tried to charge us for it. Had to call multiple times and speak to multiple people to finally be told it was fixed. Looked at my account and I was charged twice. Both charges equaled up to still paying for the damn dolly. I’ll go with Penske next time.
Ciara SpenceI dropped off the truck at 8:30 prior to opening at 9AM. The truck was due back that morning by 9AM. The keys and contract were left in the box outside. They waited until 4:22 that day to update the computer and charged me for an extra day. I called and they did apologize and refunded me for the additional one day charge immediately.
Madge VenableDrop-off site was unmanned and it required a little creativity for a weak old man to drop the trailer by himself
Ian SeatonPremier Mini Storage is a great U-Haul location. Had I known that my original pick-up location (Simple Storage at 2292 Battlefield Parkway, Fort Oglethorpe, GA) would be closed during its normal hours of operation when I was supposed to pick up my U-Haul truck, I would have reserved my U-Haul truck from Premier Mini Storage in the first place. The person that assisted me at Premier Mini Storage could tell I was upset by the last minute change of location and was very patient and helpful.
Luther GremmelsFantastic customer service! Will only rent from here.
Barbara HickmanThe service person was very helpful with my questions and very understanding when I had to leave my own trailer temporarily and come back to pick it up. Nice person!
Maria SandersSame as above
Stephen HorvathFriendly &cordial service! Trailer was ready and spotless!
Dennis JonesExcellent service on two trailer rentals from both the owner and his son. Highly recommend them.
john ramshurPremier is a very clean location. All equipment is also clean and ready to be rented. The owner takes pride in his business.
bob tinnerelloFuxked me over with pricing and not clear information worse experience ever. Never again
Vincent ServinThese guys are great. Clean location
Kenneth BurksCustomer service was excellent
randy centekOwner Brandon was great as usual.
IRA TAYLORGreat people at this location!
jason knightStaff is friendly and helpful. Facilities are in good shape and easily accessible. My belongings were secure and in great shape when I moved them out.
kara householder | Overall ExperienceI couldn't be more pleased with my experience with this particular Uhaul authorized dealer. They are the absolute best!! Any time I ever need to rent a trailer or truck or anything related to moving I will definitely be going back to Premier Storage for my Uhaul needs.
Linda BrayNo suggestion
Tom PattinsonPick up location was very helpful.
Connie MeltonBrandon was amazing & very accommodating. He put us at ease and told us he would get the truck checked back in.
Mike QuinlanEverything went smoothly, and when you're moving, that is all that matters!
Deborah AlwardVery polite and helpful, no issues.
James TappExtremely helpful and friendly! Would recommend to friends and family
Julio DelatorreThese guys are the best
John Nance | Overall ExperienceWe have rented trailers and trucks from this location many times. We have been extremely happy with the service and the equipment has always been well maintained and clean.
George KastHad a fluid pickup-time situation, due to beyond my control. Phoned, explained the situation, and your rep immediately assured me my truck would be there when I got there. Very helpful.
Robert CrawfordOn time pick up good experience
Michael ThomasVery friendly people.
kaushal chaudhariEasy process to return equipment. The gentleman is very accommodating and professional.
Jenny AdamsThese guys are great
Robert NanceThe best location if you need a U-Haul
Bobby HensonHonestly fool proof business.
Kristin EllinwoodBrandon is always friendly and very helpful
Deborah RaglandGreat experience fast easy drop off
Eric ThornburgWe did not get contacted to let us know how to pick up the truck before hours so was 1 1/2 hours late getting the truck.
Owen BakerWonderful people to work with here!!!
Deborah BrothertonAt 4pm on a weekday, noone was there & had to do self-checkout. Does anyone work 8-5 M-F anymore?
Mark AdamsThe check in process took forever because no one was online checking us in. We had to wait several minutes for someone to even begin to approve us.
Billy WilsonGreat customer service
Brian HamrickWasn't where I picked, stopped at open uhaul location to say too bad you must take it over to the other town. I rent a lot and I mean a lot. Not doing that again I promisse.
Terry HendrixWonderful customer service and convenient location. Would recommend this storage facility to anyone.
Wanda Martin | Overall ExperienceThis is a great place to do business with if you are needing to move, all aspects of Premier is top notch from trucks to Storage units this place is great, I would definitely recommend and use again.
greg bennett | Overall ExperienceThis is the 3rd time that we have used Premier Storage. The knowledge, expertise of the rental equipment, making connections, securing the right size equipment for the job needed is superior. The customer service that Brandon n his team exemplifies r excellent. We were extremely happy n satisfied. Thank you Brandon n team.
gary payton | Overall ExperienceBrandon Tinsley was amazing to work with. Several times he accommodated our sometimes unique situation. He was always fair with his pricing. We rented 5 units from him. Would recommend highly.
ann weldon | Overall Experience