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Sor Y.
Customer Reviews for Sams Mail Call
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and efficient
John W.I am so grateful that U-Haul USA took care of my emergency issue. My truck started overheating and I was stuck 100 miles from home. U-Haul could have charged me exorbitant fees for not returning my trailer to the point of origination. They recognized that my emergency left me unable to do that, so they bent the rules for me and accepted the trailer back at the remote location. To top it off they had the cheapest rates by far. I can easily say I am a lifetime customer now.
Michael P.Keep doing what you're doing.
Stuart B.Excellent service
Noreen H.the hitch lights on trailer worked half the time while driving. I made the attendant who was hooking up the trailer aware of the lights, and he said "good enough, your all set to go" also, I showed that a tire was low and was told, "there is a service station just down the road". shortly after putting air in tire, it was low again. the location was closed and since i needed the trailer for a certain time, I had no choice but to stop before and after each load to air the bad tire, not to risk being stranded on the side of the road with a load. I was so tired of stopping for air and worrying about will it go flat while driving, i parked it and did not finish the job i was hired to do. I had to give back the deposit of $250 and lost the job as well. the next morning before i was to return the trailer, the tire was completely flat and had no way of airing the tire at my home. I removed the tire from the trailer, drove it to a service station, aired the tire, put the tire back on the trailer, drove to the location just in time to park the trailer with yet again, a flat tire. the next day when the location was open, and must have realized the trailer was returned with a flat tire, not a single call, email or text to see how my rental went and to ask about the flat tire and bad equipment. so to sum up everything: bad service, horrible equipment, lost $250 in work, and stressed the entire time worrying if uhaul equipment would leave me stranded. NO, I WOULD NOT RENT FROM UHAUL EVER AGAIN, OR RECCOMENT UHAUL FOR ANY THING
james M.Very friendly people that I dealt with very excellent conduct also very professional
CASSANDRA R.Was charged for scratches that were already there.
elizabeth M.Show up earlier than your scheduled time
Kyle H.The staff there is so welcoming very professional and make things very easy
enrique F.Very nice freindly and helpful people at this location. Have rented there before and the staffs freindliness and helpfulness, as well as the location convenience, is why I rented there again.
RONALD H.The personnel were very helpful and friendly. I have used this location for pick up and drop off before and used it again because of the convenience of the location but also the personnel
Ron H.The staff is always friendly, and helpful. Thank you; you are appreciated. Ken
ken L.Attitude problem they need to be nice
MANTEJ S.I washed the truck out with the hose before bringing it back. Not sure how i got charged the cleaning fee. The lady at the front desk was very helpful and nice though.
Ernest O.Nothing customer service was great.
mike L.Well I called cause I was going to be late and the said ok that fine just leave it out back. They still changed me 20 fee. I was stuck in traffic too
RAMIRO P.Great service !!!
WILLIAM C.On the website the price was about $50, the price total was $72.00. I like consistency.
Daniel E.great customer service
Yervand H.My requested equipment wasn't loaded which was a really big deal for a before hours pickup and cross state move
Aryk A.MAINTAINING the upkeep of vehicle EQUIPMENT properly will reassure the SAFETY of patrons
Marlinda B.People were efficient and very nice.
ROBERT C.They need more help to avoid wait time! One guy was doing his best to take care of 3 people at the same time!
Mark W M.Nothing great staff at this location.
ADDI O.Worst experience ever, was called and harassed by a Louis saying I had caused damage to vehicle, he was extremely rude and laughed at myself and my daughter when we tried to find out what he was even talking about. Was waiting from the call from his regional manager and that never happened, Sam's in Clovis CA, worst nightmare ever!
Irma T.Everything went well. Thank you.
Thomas V.Keep up the great work!🤗
Davilynn K.Not much it went pretty smooth the whole way
Mark H.N/A
john S.Simple, fast and punctual
BRANDON E.Customer services are phenomenal. The staff really set my worries to ease with friendly attention and knowledgeable people working. My go to for future needs.I promise you won't be disappointed.
enrique F.The associates were very friendly and helpful.
sheena M.Truck was in terrible shape. Mirrors were loose. Visors were falling down. Doors were difficult to close. Check engine light was on. Tire monitor system light and warning were on.
Cameron P.Long time uhaul customer and this was one of the best experiences. Easy in and out and very nice staff to work with.
Dave P.Name on building exterior does not match listing name as listed by UHaul
James M.Employees at this location has always treated me with respect.I recommend renting at this location
steven G.Had trouble with technology ie app for self check out and check in. Check in wouldn't sync location even though I had everything turned on. So had to check in the office which was good experience in Visalia. Second check out wouldn't load pictures so had to use office which was fine. A good experience with staff at the drop off location. overall good experience
Ron H.Everyone one was very helpful, answered my questions, explained everything. They were all very nice
Diana B.One of the quickest and easiest rentals I have ever done. I'm not sure there could be anything done to make the experience better. It was by far the best rental experience I have ever had.
JOSIAH Z.Service was great, everything was explained. Very easy experience
Anthony E.Charged after hours service fee even when truck was returned on time. Was told to take rental truck back before 11am the next day but returned it at 4pm the same day. Charged $20.00 extra fee and didn't even explain it just acted like they were going have the charge removed and never did. Uhaul has a sketchy contract and customer service failed to explain.
dustin B.The return process with the app is such an inconvenience. Uhaul should pay the customer $20 for the inconvenience fee instead of paying uhaul for that fee if talking to a live rep. Me as the customer im basically doing uhaul work.
TUA C.I rented a trailer and I drove appropriately 8 miles when I had flat tire. It took approximately 1:50 minutes to get the tire repaired. When I asked the tire repairman how did the othe tire look like he said it was balding on the outer part of the tire. He then replaced that tire as well. Other than that everything was ok.
Scott S.I have to re summit my review because it clearly wasn't even at the gas mark when I took it and I thought it was. so now because they don't walk out and check it with you I was charged for something that I thought I left with more gas than when I picked it up. They need to have ppl walk thru the rental with you at picknup and drop offthe also. I'm so upset never had this problem before.
FATIMA A.Kindly ensure not to apply extra charges where they are not applicable.
Aisha O.I was over charge
Denice H.Very rude and unprofessional I was helped by a man named Louie they said the gas was at 5/8 when I took it, but It was at half when I took it. He said it was “my fuck up†that I didn't click the link to adjust the fuel level from it was picked up. But it should not be my job to double check their work to make sure that they're doing there job correctly. He threatened to charge me for the extra gas that was not in there in the first place if I didn't go put more gas in. Very rude and should not work in customer service the way he escalated situation. Definitely would not recommend this location.
Kirk H.Amazing
kesley S.The staff are excellent and helpful. Very friendly and knowledgeable, great at explaining everything so you feel better about a rental and the policies.
Joe M.Best staff ever very friendly welcoming and extremely helpful
enrique F.Excellent! Thank you!
Albert G.It would be nice if the app process could be streamlined
James T.