Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)

107 reviews

8835 SW 107th Ave   Miami, FL 33176

(305) 663-1624

Office Hours

  • Mon-Fri: 12 pm–6 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed
  • 5/1/2024: Closed
  • 5/2/2024: Closed
  • 5/3/2024: Closed
  • 5/4/2024: Closed
  • 5/5/2024: Closed
  • 5/6/2024: Closed
  • 5/7/2024: Closed
  • 5/8/2024: Closed
  • 5/9/2024: Closed
  • 5/10/2024: Closed
  • 5/11/2024: Closed
  • 5/12/2024: Closed
  • 5/13/2024: Closed
  • 5/14/2024: Closed
  • 5/15/2024: Closed
  • 5/16/2024: Closed
  • 5/17/2024: Closed
  • 5/18/2024: Closed
  • 5/19/2024: Closed
  • 5/20/2024: Closed
  • 5/21/2024: Closed
  • 5/22/2024: Closed
  • 5/23/2024: Closed
  • 5/24/2024: Closed
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 5/28/2024: Closed
  • 5/29/2024: Closed
  • 5/30/2024: Closed
  • 5/31/2024: Closed
  • 6/1/2024: Closed
  • 6/2/2024: Closed
  • 6/3/2024: Closed
  • 6/4/2024: Closed
  • 6/5/2024: Closed
  • 6/6/2024: Closed
  • 6/7/2024: Closed
  • 6/8/2024: Closed
  • 6/9/2024: Closed
  • 6/10/2024: Closed
  • 6/11/2024: Closed
  • 6/12/2024: Closed
  • 6/13/2024: Closed
  • 6/14/2024: Closed
  • 6/15/2024: Closed
  • 6/16/2024: Closed
  • 6/17/2024: Closed
  • 6/18/2024: Closed
  • 6/19/2024: Closed
  • 6/20/2024: Closed
  • 6/21/2024: Closed
  • 6/22/2024: Closed
  • 6/23/2024: Closed
  • 6/24/2024: Closed
  • 6/25/2024: Closed
  • 6/26/2024: Closed
  • 6/27/2024: Closed
  • 6/28/2024: Closed
  • 6/29/2024: Closed
  • 6/30/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(305) 663-1624

8835 SW 107th Ave
Miami, FL 33176

Services at this Location:

Office Hours

  • Mon-Fri: 12 pm–6 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed
  • 5/1/2024: Closed
  • 5/2/2024: Closed
  • 5/3/2024: Closed
  • 5/4/2024: Closed
  • 5/5/2024: Closed
  • 5/6/2024: Closed
  • 5/7/2024: Closed
  • 5/8/2024: Closed
  • 5/9/2024: Closed
  • 5/10/2024: Closed
  • 5/11/2024: Closed
  • 5/12/2024: Closed
  • 5/13/2024: Closed
  • 5/14/2024: Closed
  • 5/15/2024: Closed
  • 5/16/2024: Closed
  • 5/17/2024: Closed
  • 5/18/2024: Closed
  • 5/19/2024: Closed
  • 5/20/2024: Closed
  • 5/21/2024: Closed
  • 5/22/2024: Closed
  • 5/23/2024: Closed
  • 5/24/2024: Closed
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 5/28/2024: Closed
  • 5/29/2024: Closed
  • 5/30/2024: Closed
  • 5/31/2024: Closed
  • 6/1/2024: Closed
  • 6/2/2024: Closed
  • 6/3/2024: Closed
  • 6/4/2024: Closed
  • 6/5/2024: Closed
  • 6/6/2024: Closed
  • 6/7/2024: Closed
  • 6/8/2024: Closed
  • 6/9/2024: Closed
  • 6/10/2024: Closed
  • 6/11/2024: Closed
  • 6/12/2024: Closed
  • 6/13/2024: Closed
  • 6/14/2024: Closed
  • 6/15/2024: Closed
  • 6/16/2024: Closed
  • 6/17/2024: Closed
  • 6/18/2024: Closed
  • 6/19/2024: Closed
  • 6/20/2024: Closed
  • 6/21/2024: Closed
  • 6/22/2024: Closed
  • 6/23/2024: Closed
  • 6/24/2024: Closed
  • 6/25/2024: Closed
  • 6/26/2024: Closed
  • 6/27/2024: Closed
  • 6/28/2024: Closed
  • 6/29/2024: Closed
  • 6/30/2024: Closed

Show All Hours

  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Victor Sanchez Rojas 
Rating:
1.0

Truck was parked in a far corner where the Internet reception was poor. U-haul app was not properly working. Key padlock was rusty and almost impossible to open and close. It took me about 1 hour to do the return process.

Marcelo Ortiz 
Rating:
1.0

I tried for over an hour to get the code to unlock the padlock and get the keys to the truck I spoke to over 7 different people and kept getting transferred and the dropped until I finally someone with common sense listened and within minutes relived the issue . I had 2 helpers waiting for me getting paid by the hour Not good service U-Haul sorry

federico Lopez  
Rating:
3.0

It is a total self-service location that takes a little bit of time to check out the truck. However, it was very confusing on the return process as the video on the self return process does not align with the website description and i ended up doing it wrong and locking the key in the cab. So that part was not fun.

Edward Elgarresta 
Rating:
1.0

The whole mobile pick up application is a disaster.

Bilal Demir 
Rating:
5.0

Customer did not leave a comment.

Ruben Lleonart 
Rating:
5.0

Customer did not leave a comment.

Osvaldo Macias 
Rating:
5.0

Customer did not leave a comment.

Freddy Garcia 
Rating:
2.0

Locks are difficult to operate, it’s clumsy to fiddle with you’re phone, unlock here, picture there, check this, check that etc. very impersonal. Truck was very clumsy to drive, rough, doors didn’t close with out a good slam.

Alex Illa 
Rating:
1.0

Customer did not leave a comment.

Yuniel Tornes 
Rating:
5.0

Customer did not leave a comment.

Victor Riobueno 
Rating:
5.0

The attendant at the store that I rented it from was extremely nice and very helpful. I had a great experience.

Herminio Lorie 
Rating:
1.0

bad service, everything was very bad

Erick Aleman 
Rating:
4.0

Customer did not leave a comment.

Jose Rodriguez 
Rating:
2.0

An explanation where vehicle should be left on the property when returned to avoid attendant being bothered because he has to lock up shop, drive the vehicle to set location, and making sure that customer is aware that the attendant is upset.

Eric Trelles 
Rating:
1.0

My wait time was 45 minutes which is absurd. This apparently is a satellite franchises running many business out of a small location with onky one person to do it all. He was rude. The process for obtaining the truck and returning the truck should have been explained on the website ahead of time. It was way too cumbersome to use. I will NEVER use the 24/7 service OR this location again!

Peggy Slott 
Rating:
1.0

Have a uhaul rep on premises to take care of Uhaul customers and do the job right. The guy didn’t want to inspect the truck with me to see if there was problems with it. The mileage odometer didn’t work so I could not verify the number when I left and how many miles I did. When returning the truck I told the guy who was aware of it but didn’t say anything. My estimated mileage was 21 miles. I was charged 24 gallons of fuel when I must have used 5 gallons max that is almost a gallon to the mile very expensive!The tank was not full when I left (I have pictures) when I gave it back I used barely under a quarter of a bar ( pictures). When I return the truck at around 4:36 pm I asked for a receipt but the guy told me I would get through my mail and I could go. By 6 pm still no mail so I called Uhaul and spoke to a rep the conversation was recorded and it showed I had not yet returned the truck. It is only today that I finally get a receipt. I am not happy at all with this experience at this place and certainly will not recommend it to anyone. I have used Uhaul in the past in Doral and 21 St street with competent people that I would highly recommend. Overall a very bad experience with this guy and this place.

Natalie Lafitte-Barrou 
Rating:
5.0

Customer did not leave a comment.

Askia Baki 
Rating:
5.0

Very nice, the person who attended us was very nice and polite. Very fast check-in and check out. Definitely will use this location again if need it.

Ananda Costa 
Rating:
4.0

Truck was dirty inside. Gas cap missing.

richard mccall 
Rating:
5.0

Customer did not leave a comment.

Pedro Rodriguez 
Rating:
5.0

Wasn't used to the new uhaul go thing. So when i dropped off truck and returned home didn't realize I had to do a bunch of things prior to leaving the vehicle. Had to return and finish check out procedure. Maybe have a quick guide for picking and returning if someone has never do it this way.

Clarence Hoffman 
Rating:
5.0

Customer did not leave a comment.

Carlos Alvarez 
Rating:
5.0

The man who helped us rent the uhaul was very nice and knowledgeable about the renting process. He really made the experience all that much better.

Anthony Llerena 
Rating:
5.0

Customer did not leave a comment.

Silvia Duran 
Rating:
4.0

The location and truck were great but the 24/7 mobile truck pickup was awful. We waited on the phone 45 minutes before we were able to get the truck keys.

Carolina Carreno 
Rating:
5.0

Perfect

Gilbert Pasquet 
Rating:
5.0

Customer did not leave a comment.

Juan Herrera 
Rating:
5.0

Customer did not leave a comment.

ADAM BORUCK 
Rating:
1.0

Are use the truck but gas is still charge me for gas this place is a rip off

jose aruca 
Rating:
4.0

all good

santiago machado 
Rating:
4.0

Customer did not leave a comment.

SHULIM KALIMAN 
Rating:
1.0

Truck door broken, debit card charged twice for truck, Waiting for refund, Uhal location unknowledgable.

tara lee 
Rating:
4.0

The employee was very nice, very helpful. The truck was old however.

Chris Pearce 
Rating:
5.0

Customer did not leave a comment.

Martha Bourne-Sarmiento 
Rating:
4.0

Employee in office was not prepared. Didn’t give the keys, so had to walk back to get them and truck is parked at a distance from storefront.

Eileen Bernal 
Rating:
5.0

The experience was amazing! Simple, hassle free, affordable and service prompted,, just beautiful! I will absolutely recommend your services to families and friends. Thank you all very much!

Adiel Pedraza 
Rating:
5.0

Ernesto is definitifely an asset in the company. He made sure over the phone I book a reservation when he could ensure the trick was available for rent. He gave me a call back 3 h before office closing hours same day instructing on drop off procedure and alternative. No extra or hidden fees were applied on my receive matching right exactly my expectations beforehand. Amazing service amusing - even my under age daughter.

issac zaeuirre 
Rating:
5.0

Staff was very friendly and knowledgeable. I felt as if I was renting from a friend, that’s how enjoyable the experience was for me

DAVID KOTIL 
Rating:
3.0

The instructions for the vehicle return were very confusing. There was no lock box for the deposit of the keys after hours. The online instructions for the return of the vehicle should be corrected

Daniel Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Enmanuel Cordova 
Rating:
5.0

Customer did not leave a comment.

Adolfo Machado 
Rating:
5.0

Rapidez. Buen trato.

rene martinez 
Rating:
5.0

The truck did not drive very well. Stirring was way off...But the truck was clean.

ileana gonzalez 
Rating:
5.0

Customer did not leave a comment.

donna blythe 
Rating:
1.0

Was promised i would only be charged for a day because Sundays the are closed. I followed directions by leaving key under seat, filled gas and cleaned vehicle. I picked up vehicle at 1 pm. and clearly the staff said, “just return it on Sunday and you will only be chatefged a day. I was charged for pads and dolly I never saw in truck. This is typical Miami behavior. I promised to spread the word that there thief’s waiting to take you money and respect. Never again will I visit that location. Also I will be writing a letter to headquarters.

rene sierra 
Rating:
5.0

Customer did not leave a comment.

cesar reyes 
Rating:
4.0

Customer did not leave a comment.

David Lugo 
Rating:
4.0

I never received a call to confirm my appt . When I called the 1800 number the woman who answered gave me nothing but Attitude and told me I should know is confirmed because I got an email. But the email said I will recover a call to confirm . She was rude .

Patricia Foster 
Rating:
5.0

Customer did not leave a comment.

MANUEL RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

sandra delafuente 
Rating:
3.0

Customer did not leave a comment.

Saul Contreras 
Rating:
4.0

keep up the good work.

SHAHI IMAM 
Rating:
4.0

Customer did not leave a comment.

Gisel Gonzalez 
Rating:
5.0

Everything was very easy and in good condition.

Ana Jimenez 
Rating:
5.0

Customer did not leave a comment.

JOSE GARCIA 
Rating:
5.0

You gays are wonderfull.

osmany gomez 
Rating:
4.0

Did the online return and then found out they did not have a drop off box for the keys. Had to leave the keys hidden in the truck.

Jose Prellezo 
Rating:
5.0

Attendants were very helpful and courteous.

Elias R Mallar 
Rating:
5.0

Everything was wonderful. I wish there was a key drop-box for after-hour delivery of the truck. I found myself having to drive back the next morning to return the key.

Juan Arrastia 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Oca 
Rating:
3.0

Muy caro y me cobraron la milla 1.19 y mi renta fue un domingo y según un cartel allí dice que es menos los domingos

Rating:
4.0

Customer did not leave a comment.

ezequiel concepcion 
Rating:
5.0

Customer did not leave a comment.

DUARTE FRANCISCO 
Rating:
4.0

Customer did not leave a comment.

RAMON URBANEJA 
Rating:
5.0

Customer did not leave a comment.

Pablo Melian 
Rating:
5.0

Customer did not leave a comment.

Diego Mino 
Rating:
3.0

the equipment was clean, but driving the truck feel like driving the most old vehicle you could imagine.

Mayra Caminero 
Rating:
5.0

Excellent service. Stay the same. Awesome experience

mariane carcamo 
Rating:
5.0

Customer did not leave a comment.

Angelo De Crescenzo 
Rating:
1.0

The wait was long because there was only one person attending the uhaul section and mail section. When it came time to get my deposit back, the employee started doing other things instead of finishing with me.

Joselyn Duran Valero 
Rating:
3.0

Employee at the shop didn't know truck had been delivered earlier. We waited over 40 mins to get the truck because of lack of having closed out the previous rental. Shouldn't cut into my time. Was told I had to return the truck at predetermined time eventhough rental was being obtained 30 mins after time we requested. Once we finished with the truck we returned it according to the instructions we were told in the am. 3.5 hours after we returned it we were getting called being told we had to return the truck. It had been parked in its spot, no one bothered to check from the store before calling us, again on them not us. And we returned it an hr before our assumed 4 hr rental. Store employees need better training.

Tatiana Alba 
Rating:
3.0

Customer did not leave a comment.

CARLOS RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Matthew Cruz 
Rating:
5.0

Customer did not leave a comment.

Valtair De Souza 
Rating:
1.0

Customer did not leave a comment.

Robert Fuerth 
Rating:
5.0

Customer did not leave a comment.

CESARE MENDIVE 
Rating:
2.0

Customer service by the owner of the store was bad. The Uhaul representative at the same store was great

Maria Hersh 
Rating:
5.0

Customer did not leave a comment.

Jose Ramos 
Rating:
1.0

I returned the truck with more fuel than when I picked it up. Picked it up with 1/4 tank and dropped it off with more than 1/4. Now, I was told the tank was at 1/8. Charging me $20 for gas plus $30 for service fee. Who in the right mind leave a rental truck low in fuel knowing they are to nail you with a $6/gallon fuel Guess someone went on a joy. since they tell you to drop off the truck, put keys under seat and keep door unlocked. Well, me and my friend put $20 in the truck before returning it. And we both saw the needle between 1/4 and 1/2. Not very happy, guess i should had listen to my brother when he told me not to go with uhaul.

pedro tages 
Rating:
3.0

Customer did not leave a comment.

OSVALDO RODRIGUEZ 
Rating:
3.0

Me pareció muy costoso por las pocas millas que utilicé y las pocas cosas que moví

dussan holguin 
Rating:
4.0

I really dont have any improvemts to say about uhual. Just be careful with aggressive and rude deivers around you.

Estela Valle 
Rating:
4.0

The young lady that helped me was great but she seems to either need help when there are customers for the postal area or the U-Haul center should be closer to the printer area. I needed this for a Charity event & another mom had booked Budget - When I got there to pick up the truck, they didn't have one... UHAUL HELPED ME IN A VERY DIFFICULT SITUATION... Thanks!!! The truck itself needed windshield wiper fluid.

sylvia naldjieff 
Rating:
4.0

the driver door seemed closed but warning on dashboard showed it was not. Had to really closed it hard to get it closed fully.

DAVID FINE 
Rating:
5.0

Excellent service and convient. I would recommend this location.

Deborah Swanson 
Rating:
5.0

excellent costumer services,, thankssss

MARIA ULLOA 
Rating:
1.0

They have problem with payments. Didn't explain the procedures. Really bad service located in 108 ave sw 88 st in Miami.Florida.33176.

alberto perez 
Rating:
5.0

Customer did not leave a comment.

JOSE GOTERA 
Rating:
5.0

The way Uhaul handles unpaid tolls/tickets is ABSOLUTELY TERRIBLE!!!!!!! I will look for another rental company for this reason alone. For anyone else reading this review... MAKE SURE YOU HAVE A PORTABLE SUNPASS AND TAKE IT WITH YOU. Otherwise Uhaul will pass on the unpaid tolls (even if only $0.25)and ask you for a $30.00 surcharge. ABSOLUTELY TERRIBLE!!!

ELIAS R MALLAR 
Rating:
4.0

Everything went ok except for the truck being dirty. It seems that someone used it to haul away debris from a rehab project because we found, drywall screws, sand and bits of what looked to be drywall residue or sand. We were moving our mattresses, furniture, etc. and didn’t want to dirty or damage anything. The ironic thing is that I probably would have been charged a fee for not returning it clean if I had not cleaned it. It was the only one this size at the location I picked it up at. The guy that released the truck to me said that someone that took the truck in last must have forgotten to have it cleaned.

Hernan Lopez 
Rating:
5.0

Very friendly staff!

ana mary lopez 
Rating:
1.0

Terrible customer service from the beginning. Dropping off the truck was a hassle. I was also charged a gas fee although I filled up the tank to the amount I received the truck with. The fee was due to a mistake on the contract. I have photography to prove it but the people at the store couldn't help me all they did was give me a phone number for U-Haul and when I called I was hung up on by the rep. Horrible experience overall. Last time I use U-Haul.

raul labarca 
Rating:
4.0

Customer did not leave a comment.

HUMBERTO LEZCANO 
Rating:
5.0

Arly was Very nice to us she actually took care of us as quickly as possible. Nice place clean and very organized I will come back the next time and I will recommend it to family and friends !

Violeta Aizpuruga 
Rating:
3.0

I have two charges from this location in the same rental. Still waiting for uhaul to cancel second card. You could email me or call 305-632-  0603

ROBERTO BEHAR 
Rating:
5.0

The young lady that took care of me was, fenomenal.

Yolanda DOMNGUEZ 
Rating:
5.0

We are not enough dolly type There are not VAN

Antonio Colas 
Rating:
4.0

I was told that fuel prices have gone up. Considering the fact that fuel prices have dropped some I consider it unfair. May think about other means of moving next time.

Lourdes Gonzalez 
Rating:
5.0

Customer did not leave a comment.

DONBONAPARTE LAURENT 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top