We reserved online with a credit card, then the man asked for prepayment again without a clear explanation as to why. He then attached the trailer to our truck. We drove 35km and it doesn't pull right. We got out and the trailer was not even attached or locked down. Thank goodness we attached the safety chain. The man did not know how to secure a trailer obviously and it could have been a very dangerous situation.
Kenneth Howse
Customer Reviews for Key Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Accommodated me on a last min one way rental at Christmas cause the original location joes garage closed early without notifying anyone. great guys.
Kim SummersBetter check with rates. Don’t belive their words they are liars. They charged for another insurance in spite of i having full insurance which is covered by my Bank. Hidden charges applies as well. So make sure what location you are dealing with
jatin kumar patelFriendly staff. They have slow internet connection they blamed. Check in process took forever to finish. Equipment was dirty inside. Check out was a breeze.
Vadim KavetskyPick up location needs to be aware prior of customer reservation. Took approximately 40 minutes. When I dropped vehicle off, he was waiting, that's great, but I asked if that was it? He did not explain about online check-out. Just said I was done. No verbal information before I left about gas. Was apologetic about how long it took, very nice, but not informative.
Elizabeth Strnisa