Customer Reviews for Sensible Storage Solutions
(U-Haul Neighborhood Dealer)

21 reviews

9916 Rte 60   Fredonia, NY 14063

(716) 673-1014

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(716) 673-1014

9916 Rte 60
Fredonia, NY 14063

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Jake kurt and the other gentleman I worked with were phenomenal!!! They made the process so easy and were very polite and super friendly. I would highly recommend sensible storage solutions to rent a U-Haul to anyone. Thanks you guys and I’ll be seeing you soon to rent another truck. lol

debbie pazderski 
Rating:
1.0

Truck was nearly new and in good condition; ready for service. Car trailer had been returned prior evening and had not been inspected/prep'ed for service. Rental agent expressed no experience with the rental and had to call his supervisor to complete the rental transaction. I had brought my vehicle in the prior day for compatibility check with the car carrier but dealer did not perform compatibility check and instead instructed me to return the following day to pick up the truck and trailer.

Ronald Almeter 
Rating:
4.0

Your professionalism, consideration for customer needs, and flexibility in scheduling pick up and drop off times was greatly appreciated! Keep up the GOOD WORK!

SANDRAL VEDOVATO 
Rating:
1.0

Cost was raised by $100 at time of booking. Dropbox was not visible.

NICHOLAS SMITH 
Rating:
1.0

Cost was raised by $100 at time of booking. Dropbox was not visible.

NICHOLAS SMITH 
Rating:
5.0

Although the truck made a few noises from different locations and the tires started off kind of bumpy but leveled out as the trip went on it took me the 180 mile one way trip with no events. My only complaint was that the interior windshield has been wiped off when wet but not cleaned and was hard to see with a bright sunny day.

Ernest Webb 
Rating:
5.0

Customer did not leave a comment.

Kelly Miller 
Rating:
4.0

Customer did not leave a comment.

Linda Weaver 
Rating:
5.0

Truck should be full of fuel when picked up

Jeramya Scriven 
Rating:
5.0

Very friendly staff. Always putting customers first.

Nicole Pognant 
Rating:
4.0

Customer did not leave a comment.

Tim State 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY OROURKE 
Rating:
5.0

uhaul in general, stop with the AI and use people

Earl Klein 
Rating:
5.0

Staff was very helpful and friendly!

Vicky Cunningham 
Rating:
5.0

Customer did not leave a comment.

Jason Gizowski 
Rating:
4.0

Customer did not leave a comment.

Steve Snyder 
Rating:
3.0

Put the equipment that is rented in the truck that is rented. I was supposed to have an appliance cart. I had to get one from another bender, and I have to figure out how to get credit for the cart I didn't get.

Sean Lillie 
Rating:
5.0

The computers being used in this office were extremely slow, which is a bit aggravating and delays the process of picking up equipment which in turn costs u-haul and its customers time, which increases costs. I suggest investing in a core i7 or i9 system to increase speed, save time, and make customers happy. Happy customers return and talk!

Kevin Fox 
Rating:
5.0

Customer did not leave a comment.

Robert Lee 
Rating:
5.0

Very friendly staff and will b renting there again

Mike Gilbert 
Rating:
5.0

Customer did not leave a comment.

Darron Mothershead 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top