Customer Reviews for Pikeville Mini Storage
(U-Haul Neighborhood Dealer)

337 reviews

278 S Mayo Trail   Pikeville, KY 41501

(606) 433-1530

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9:30 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(606) 433-1530

278 S Mayo Trail
Pikeville, KY 41501

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9:30 am–1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES JUSTICE 
Rating:
5.0

Customer did not leave a comment.

JAMES JUSTICE 
Rating:
3.0

Customer did not leave a comment.

Donell Kent 
Rating:
3.0

Went far smoother than all pickup action. The drive was the smoothest.

Isabelle Leech 
Rating:
5.0

Customer did not leave a comment.

Mark Grattan 
Rating:
5.0

The equipment wasn't correct for the job even though the website said it was

Dustin Reynolds 
Rating:
5.0

Customer did not leave a comment.

James Burchett 
Rating:
1.0

They overcharged me for returning a clean truck and charged me for fuel that was over and above what it was supposed to be returned at. I would never recommend this location to anyone!

vicki cooley 
Rating:
5.0

Customer did not leave a comment.

Travis Hall 
Rating:
1.0

Make sure the companies you work with are punctual and give customers all the necessary information to return the truck to its designated place.

Gabriella Kelley 
Rating:
4.0

Customer did not leave a comment.

Michael Murray 
Rating:
5.0

Customer did not leave a comment.

Jeremy Hillis 
Rating:
5.0

Customer did not leave a comment.

Stephanie Hall 
Rating:
5.0

Customer did not leave a comment.

Dale Crisman 
Rating:
5.0

Customer did not leave a comment.

Jack Burchett 
Rating:
5.0

Customer did not leave a comment.

Martin Fish 
Rating:
5.0

I had a great experience.

Charles Clay 
Rating:
5.0

Ray was awesome and very helpful!

Dorothy Prater 
Rating:
5.0

Excellent customer service. Very nice experience overall.

Jannes Anderson 
Rating:
5.0

Customer did not leave a comment.

Lori Stambaugh 
Rating:
5.0

Great customer service

JOE STANLEY 
Rating:
5.0

Customer did not leave a comment.

linda thaler 
Rating:
5.0

Nothing. Everything was great and easy only took us 30-50 minutes to unhaul Everything! Thank you from the rudder and Hamilton family!

Francis Hamilton 
Rating:
4.0

Trailer pulls very bad wham empty. Seems as if the weight distribution is off. Should be 60/40 but feels almost 50-50 causing it to road walk a lot and tires are way to hard causing a lot of bounce. I like the old trailers better

Kevin Booth 
Rating:
3.0

Customer did not leave a comment.

Dale Crisman 
Rating:
5.0

Customer did not leave a comment.

Anthony Bentley 
Rating:
5.0

Everything was great

Tariq Akbar 
Rating:
1.0

If you all are going to have the balls to charge $0.99 a mile, you should advertise it in something better than small print. I will be recommending to everyone I can to avoid doing business with you as long as your service remains as prohibitively expensive as it is.

James Allen-Polley 
Rating:
3.0

Not much room to maneuver around, but was serviceable.

Michael Gilmore 
Rating:
2.0

Give better instructions in advance.

Robert McNevin 
Rating:
4.0

Customer did not leave a comment.

Christine Reese 
Rating:
3.0

Gate is coded on the outside only. Once you’re in it - you are locked in. Needs to have a code key pad on the inside as well so you can get out. Had to get help from another customer to leave. Ridiculous

Jennifer Martcheva 
Rating:
4.0

Customer did not leave a comment.

David Auner 
Rating:
5.0

Customer did not leave a comment.

Ryan smith 
Rating:
5.0

Customer did not leave a comment.

Giles Lovern 
Rating:
5.0

Ray was very pleasant and I felt very comfortable during the turn in of the equipment. Great customer service.

Gregory Jenswold 
Rating:
5.0

Customer did not leave a comment.

Kim Hagan 
Rating:
5.0

It was best experience I have had they was so helpful thru everything I suggest this location over all of them in pikeville Ky

Stephanie Mckinney 
Rating:
5.0

nothing you hit the mark

Donald Lecik 
Rating:
5.0

Customer did not leave a comment.

gregory bowen 
Rating:
5.0

Excellent service from Ray. He answered all my questions and very helpful. The tires on the the trailer seemed a little older. They were showing some dry rotting/ cracking.

Mark Shortridge 
Rating:
5.0

Customer did not leave a comment.

Linda Veenstra 
Rating:
5.0

Customer did not leave a comment.

Csleb schoeff 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Vanover 
Rating:
4.0

Offer a Military discount.

Robert Ray 
Rating:
5.0

Customer did not leave a comment.

Mark Spears 
Rating:
2.0

I was promised one price online and charged a lot more at the store. I feel I was cheated

James Reynolds 
Rating:
5.0

Very helpful and friendly

CHRISTINE ASHBRIDGE 
Rating:
5.0

Customer did not leave a comment.

Andrea Justus 
Rating:
4.0

There are levels clean - it is not a yes-no question. This truck was sorta clean.

Darwin Kysor 
Rating:
3.0

Customer did not leave a comment.

James Thacker 
Rating:
5.0

Customer did not leave a comment.

George Fields 
Rating:
5.0

Customer did not leave a comment.

Coy Sheperd 
Rating:
5.0

Customer did not leave a comment.

SCOTT OSTLUND 
Rating:
5.0

Fantastic!

Leslie Horne 
Rating:
5.0

Customer did not leave a comment.

SCOTT OSTLUND 
Rating:
5.0

Customer did not leave a comment.

Charles Maynard 
Rating:
5.0

Great service

James Combs 
Rating:
1.0

Customer did not leave a comment.

Randall Kane 
Rating:
5.0

Customer did not leave a comment.

Shawn Owens 
Rating:
5.0

Customer did not leave a comment.

Randall Smith 
Rating:
5.0

Customer did not leave a comment.

michael slone 
Rating:
4.0

Customer did not leave a comment.

Johnda Barker 
Rating:
5.0

Since I didn't get the moving blankets in North Carolina this place in Pikeville refunded the cost of the moving blankets.

Chris Vanover 
Rating:
5.0

The only problem I ran into was I had planned to get off work at 8, get the U-Haul at 9, and be at the store to pick up my furniture before the store closed at 10. When I got to the pick up location at 9 the process took so long to verify my identity that it was 9:45 by the time I was rdy to drive away. Luckily, I made it there at 9:58 just as they where closing the doors and got to get my order.

Vincent Chapala 
Rating:
5.0

Customer did not leave a comment.

Neal Smith 
Rating:
4.0

Actually did not see this facility other than pictures on the internet but my son who picked the van up said it was okay.

Adam GEHLHAUSEN 
Rating:
5.0

Customer did not leave a comment.

elsie smith 
Rating:
5.0

Great service and willingness to help make sure I got the right truck.

Charles Akwari 
Rating:
3.0

This wasn't the location or equipment I really wanted. Cost me 54 miles of extra driving, extra fuels costs, packing complications, and time. So i wasn't exactly impressed. Just needed a van but ended up with 20 ft. truck.

jerrell goodpaster 
Rating:
5.0

Customer did not leave a comment.

Rogelio Perez 
Rating:
5.0

Customer did not leave a comment.

JAMES LESTER 
Rating:
5.0

Coupons

Landon Tackett 
Rating:
5.0

Customer did not leave a comment.

Thomas Hess 
Rating:
5.0

Customer did not leave a comment.

Esbon Paskel 
Rating:
5.0

More selection of uhauls

Kevin Lowrie 
Rating:
5.0

It’s a nice friendly place everything was excellent.

james justice 
Rating:
5.0

Customer did not leave a comment.

Estil Yates 
Rating:
5.0

Customer did not leave a comment.

Bryan Maynard 
Rating:
5.0

Everything was great

Robert Hunter 
Rating:
5.0

Customer did not leave a comment.

James Bell 
Rating:
4.0

Customer did not leave a comment.

Michelle Kelley 
Rating:
4.0

Customer did not leave a comment.

Larry Sincell 
Rating:
5.0

great.

jianghe yuan 
Rating:
4.0

The rep was super nice and helpful

JOHNATHAN TACKETT 
Rating:
5.0

Customer did not leave a comment.

Heather McGuire 
Rating:
5.0

Josh was great! Very professional and efficient!

APRIL WRIGHT 
Rating:
5.0

Customer did not leave a comment.

David Rhea 
Rating:
4.0

Customer did not leave a comment.

Matt Sutton 
Rating:
4.0

This is the best place to drop off in Pikeville.

Shane Hudelson 
Rating:
5.0

Ray was great. The location was busy. He was the only one working but he was able to take care of us quickly and he was very friendly.

Clint Camomot 
Rating:
5.0

Customer did not leave a comment.

Cindy Zorn in care of LCR 
Rating:
3.0

Customer did not leave a comment.

Roy North 
Rating:
1.0

Make a online trucks up to date for booking a day before pick up schedule. Do maintenance repairs before sending a truck on the road! Was very horrible drive risking my life and others with the truck driving to the right.

JUSTIN LANE 
Rating:
5.0

Customer did not leave a comment.

ROY BOGAR 
Rating:
2.0

Customer did not leave a comment.

JOSEPH BURKE 
Rating:
5.0

Not much at all

MILES RATLIFF 
Rating:
2.0

Keep the vehicle clean and have deposit ready when dropped off

Jesse Garten 
Rating:
5.0

Customer did not leave a comment.

Cindy Zorn 
Rating:
5.0

Customer did not leave a comment.

ROBERT THIGPEN 
No reviews have been submitted for this location.

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