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JAMES JUSTICE
Customer Reviews for Pikeville Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Went far smoother than all pickup action. The drive was the smoothest.
Isabelle LeechThe equipment wasn't correct for the job even though the website said it was
Dustin ReynoldsThey overcharged me for returning a clean truck and charged me for fuel that was over and above what it was supposed to be returned at. I would never recommend this location to anyone!
vicki cooleyMake sure the companies you work with are punctual and give customers all the necessary information to return the truck to its designated place.
Gabriella KelleyI had a great experience.
Charles ClayRay was awesome and very helpful!
Dorothy PraterExcellent customer service. Very nice experience overall.
Jannes AndersonGreat customer service
JOE STANLEYNothing. Everything was great and easy only took us 30-50 minutes to unhaul Everything! Thank you from the rudder and Hamilton family!
Francis HamiltonTrailer pulls very bad wham empty. Seems as if the weight distribution is off. Should be 60/40 but feels almost 50-50 causing it to road walk a lot and tires are way to hard causing a lot of bounce. I like the old trailers better
Kevin BoothEverything was great
Tariq AkbarIf you all are going to have the balls to charge $0.99 a mile, you should advertise it in something better than small print. I will be recommending to everyone I can to avoid doing business with you as long as your service remains as prohibitively expensive as it is.
James Allen-PolleyNot much room to maneuver around, but was serviceable.
Michael GilmoreGive better instructions in advance.
Robert McNevinGate is coded on the outside only. Once you’re in it - you are locked in. Needs to have a code key pad on the inside as well so you can get out. Had to get help from another customer to leave. Ridiculous
Jennifer MartchevaRay was very pleasant and I felt very comfortable during the turn in of the equipment. Great customer service.
Gregory JenswoldIt was best experience I have had they was so helpful thru everything I suggest this location over all of them in pikeville Ky
Stephanie Mckinneynothing you hit the mark
Donald LecikExcellent service from Ray. He answered all my questions and very helpful. The tires on the the trailer seemed a little older. They were showing some dry rotting/ cracking.
Mark ShortridgeOffer a Military discount.
Robert RayI was promised one price online and charged a lot more at the store. I feel I was cheated
James ReynoldsVery helpful and friendly
CHRISTINE ASHBRIDGEThere are levels clean - it is not a yes-no question. This truck was sorta clean.
Darwin KysorFantastic!
Leslie HorneGreat service
James CombsSince I didn't get the moving blankets in North Carolina this place in Pikeville refunded the cost of the moving blankets.
Chris VanoverThe only problem I ran into was I had planned to get off work at 8, get the U-Haul at 9, and be at the store to pick up my furniture before the store closed at 10. When I got to the pick up location at 9 the process took so long to verify my identity that it was 9:45 by the time I was rdy to drive away. Luckily, I made it there at 9:58 just as they where closing the doors and got to get my order.
Vincent ChapalaActually did not see this facility other than pictures on the internet but my son who picked the van up said it was okay.
Adam GEHLHAUSENGreat service and willingness to help make sure I got the right truck.
Charles AkwariThis wasn't the location or equipment I really wanted. Cost me 54 miles of extra driving, extra fuels costs, packing complications, and time. So i wasn't exactly impressed. Just needed a van but ended up with 20 ft. truck.
jerrell goodpasterCoupons
Landon TackettMore selection of uhauls
Kevin LowrieIt’s a nice friendly place everything was excellent.
james justiceEverything was great
Robert Huntergreat.
jianghe yuanThe rep was super nice and helpful
JOHNATHAN TACKETTJosh was great! Very professional and efficient!
APRIL WRIGHTThis is the best place to drop off in Pikeville.
Shane HudelsonRay was great. The location was busy. He was the only one working but he was able to take care of us quickly and he was very friendly.
Clint CamomotMake a online trucks up to date for booking a day before pick up schedule. Do maintenance repairs before sending a truck on the road! Was very horrible drive risking my life and others with the truck driving to the right.
JUSTIN LANENot much at all
MILES RATLIFFKeep the vehicle clean and have deposit ready when dropped off
Jesse Garten