Trailer was not secured to the car. Fell off at 60 miles per hour. One chain stayed connected and trailer was dragged for about 100 yards all the while swinging severely left and right.
Charles C.
Customer Reviews for Soni Ace Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements
David H.Very convenient. Courteous staff.
william B.Na
Charles C.Very friendly and courteous and competent young man.
David H.This was a enjoyable experience at Soni Ace True Value. There was no issues at all. I will do it again.
John M.Vehicle was very dirty. Debris all over the floor. Cup holders and pockets on doors look as if they had not been wiped in a month.
DONALD B.Didn't go out of there way too help.
Mark Z.Excellent customer service
Jamila S.Great people and great service. I'm highly recommended
Akiva O.When my reserved truck wasn't available @ Alpharetta location, I was sent to the Woodstock location. Inconvenient & time consuming. Told by 3 different employees @ both locations that I could return the truck the next morning by 7:30AM. Didn't need it quite that long, planned on getting it back by 7pm ish same day. But after 4pm I rec'd call from a man saying he was the Owner @ Woodstock UHaul & that I was now late getting it back. He refused to hear me saying his own employees told me 7:30am the next day! Rude & painfully uninformed, which only added to my earlier inconvenience. This was my 1st time ever using Uhaul, annoying experience.
Phyllis W.App not easy to use and would kick you out with no way to finish at times. Van had a colony of ants living in it. Didn't notice until we were loading it the next day. Reservation was changed from a local location to a good bit farther away location for pick up and drop off. Was told it was due to overbooking. I was also only informed of this THE DAY I was picking the van up. This was NOT the locations fault.
Peter M.We got in and out with everything we needed. my only complaint is that when i booked the reservation it told me it was $60 and i ended up paying over $95. price expectations needed to be way more clear.
Katelyn C.Did not offer to hook up trailer, check lights or provide a clean trailer. Also had to unhook my trailer and put it back into the parking space. Not the service I am used to.
Andrew H.Good experience. The store manager was very helpful and courteous I highly recommend this location
Huzefa C.Always a great experience!
Johanna M.Nothing! Thank you for the great service!
JOHANNA M.No assistance with the drop off was told where to back trailer in and was told to unhook leave it there. Never checked the trailer for any damages or for cleanness.
Lee J.Horrible, unprofessional service. The guy tried to charge me more than what my reservation was made for. He didn't have a clue on how to hook up the trailer. Very rude, even threatened to cancel my reservation. I had rented 4 26' trucks recently at the main Woodstock location. No issues there. Soni Ace Hardware is poorly trained and clueless on how to handle Uhaul customers. I left with the trailer and went to the main Woodstock location so they could check out and make sure trailer had been properly hooked up. The trailer was also dirty inside and I had to clean it. I would not recommend this location for a Uhaul rental to anyone.
KEN S.