Customer Reviews for Personal Mini Storage Spring Garden
(U-Haul Neighborhood Dealer)

895 reviews

800 N Spring Garden Ave   Deland, FL 32720

(386) 736-6964

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(386) 736-6964

800 N Spring Garden Ave
Deland, FL 32720

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lucas dos Santos de Souza  
Rating:
5.0

The ac didn’t work at all

LeAnn Rafter 
Rating:
5.0

Customer did not leave a comment.

Tammy Johnson 
Rating:
5.0

Jamie was very friendly and helpful. Good customer service is hard to find nowadays. She is perfect at the job.

Misty Rummel 
Rating:
5.0

We had issues picking up the Uhaul in Ocoee which wasn’t their fault and by the time we got to Deland the storage unit was closed😩.. I reached out to customer service and they contacted Kevin…. Kevin was so accommodating and helpful. I never had a storage and if need or a referral I’m going to send them to Kevin at personal storage for sure. 1-10 - they get a solid 10!

Stephaine Powers 
Rating:
5.0

Both front desk women were great, friendly, informative, and answered all my questions. Loved the whole experience

roberto Santiago 
Rating:
5.0

Customer did not leave a comment.

mike Henry 
Rating:
4.0

Customer did not leave a comment.

Cody Beckman 
Rating:
5.0

Customer did not leave a comment.

George Zartman 
Rating:
5.0

Nothing! The lady who runs the business is great! Friendly, very capable!

Christine McCulloch 
Rating:
1.0

The check engine light was on, I called and was on hold for over 20 minutes and no one ever picked up

Crandall Akins 
Rating:
5.0

A Shoutout to Dot for Saving the Day with U-Haul! Moving day can be stressful, and an unexpected change can throw everything off balance. That's exactly what happened when my U-Haul reservation was moved to another location without any phone call notification. 😱 But, as luck would have it, Dot was my silver lining amidst the chaos. 🌟 Dot stepped in and turned what could have been a logistical nightmare into a smooth experience. With efficiency and empathy, she provided the solution I desperately needed. 🚚💨 I'm incredibly grateful for Dot's quick thinking and action. If you ever find yourself in a moving predicament, know that there are angels like Dot ready to come to your rescue. Thank you, Dot, for your exceptional service and for being my moving day hero! 🙏💖

Teresa Anthony 
Rating:
5.0

Nothing

charles harvey 
Rating:
5.0

Dot and Kevin were fantastic. Would definitely recommend. The entire location including storage units are pristine.

Barbara Serrato 
Rating:
4.0

Tell them to rent the truck when the location is open because mobile pick up is terrible.

RENEE RILEY-SOPHIE 
Rating:
5.0

Customer did not leave a comment.

Edward Mills 
Rating:
5.0

Fantastic service friendly amd easy to hook up amd drop off will rent again from this location could not ask for better help!

Jonathon Lee 
Rating:
3.0

The truck cab smelled of urine. The drivers seat was broke down. The air pressure sensor for the tires was broken and the right rear tire was very low.

Becky Duncan 
Rating:
3.0

Customer did not leave a comment.

Mak Barnett 
Rating:
5.0

All was a smooth and trouble free operation. Don’t slack off!

Tom Sepe 
Rating:
5.0

Always a pleasure to do business here. Staff is always friendly and helpful.

mark uzzel 
Rating:
5.0

Staff was super friendly and the process was easy. I just wish they had more dollies. Can't believe there was only ONE available.

Austin Echlov 
Rating:
5.0

Very friendly and nice persons at the desk.

JOHNATHAN SEILKOP 
Rating:
5.0

The 2 gentleman that assisted us were friendly and competent. The office is clean and smells good. The truck was ready to go with clear instructions provided. Great experience and if I needed storage would use this facility. Will recommend this location to others!

Joann Cardoza 
Rating:
3.0

Some units leak.

Charles Noble 
Rating:
5.0

Customer did not leave a comment.

Daniel Wandell 
Rating:
5.0

Customer did not leave a comment.

Amanda Rogers 
Rating:
3.0

The app is terrible. Slow and freezes a lot. The tutorial to drop off the rental is deceiving, shows you taking maybe 2-3 photos, when in fact is asking for almost 10 photos, look like a clown taking all those pictures at a place where is closed.

Bardo Lagunas 
Rating:
5.0

Customer did not leave a comment.

Bruce Hoard 
Rating:
5.0

Very Helpful

Hector Hernandez 
Rating:
5.0

Customer did not leave a comment.

Patrick Cox 
Rating:
4.0

Customer did not leave a comment.

Don Codrick 
Rating:
5.0

Customer did not leave a comment.

Phil Martin 
Rating:
5.0

Customer did not leave a comment.

Michael Amsterdam 
Rating:
5.0

Customer did not leave a comment.

Suzanne Plude 
Rating:
5.0

Nice place and great service. Drop of was easy. We use U-Haul for everything we need to move. Placing my order was a breeze with the assistance of the staff on the phone. Thank you.

VIRGEN CARTAGENA 
Rating:
5.0

Customer did not leave a comment.

Mara Rivera 
Rating:
5.0

Customer did not leave a comment.

Thomas Chudy 
Rating:
5.0

Dot&Kevin were prompt to serve,professional,courteous. Informative of all processes for rental of both vehicle as well as storage spaces. Hassle free rental of 15' truck!

Steven Tharp 
Rating:
5.0

Customer did not leave a comment.

Carl Bradley Jr 
Rating:
5.0

Owners were very nice. Truck was as advertised.

Nancy Stomp 
Rating:
5.0

Very friendly. Was quick and easy. Took about 5 minutes

George Otis 
Rating:
5.0

Customer did not leave a comment.

RICHARD PERNELL 
Rating:
5.0

This U-Haul location is convenient to me, and the personnel are always friendly and helpful.

Daniel Wandell 
Rating:
4.0

Customer did not leave a comment.

Lawrence Adams 
Rating:
5.0

It all went wonderful

Sherri Shaw 
Rating:
5.0

Thank you stay five star as you are

Ronald Dusablon 
Rating:
5.0

Customer did not leave a comment.

Barry Smith 
Rating:
5.0

Customer did not leave a comment.

Paula Benaitis 
Rating:
5.0

Nothing the service was excellent

Michael Pool 
Rating:
5.0

Customer did not leave a comment.

Robert Profeta 
Rating:
5.0

Customer did not leave a comment.

rON NICKLES 
Rating:
5.0

Customer did not leave a comment.

Robert profeta 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
5.0

Thanks. Very efficient. In, out, done deal. Have a blessed day. Bill.

William Fries 
Rating:
5.0

Customer did not leave a comment.

Kyle Barberi 
Rating:
4.0

Customer did not leave a comment.

Joseph Stegman 
Rating:
5.0

Great service

Debra Hanselman 
Rating:
5.0

Customer did not leave a comment.

Walter Clark 
Rating:
5.0

Customer did not leave a comment.

donald mobley 
Rating:
5.0

Customer did not leave a comment.

gina profeta 
Rating:
5.0

Staff was awesome. This would be my rental destination from this moment on.

Ken Ramkissoon 
Rating:
2.0

My truck didn’t have any gas in it but I bet they have charged me already, next time I’m going to take pictures of everything

Deanna Johnson 
Rating:
5.0

Customer did not leave a comment.

lawrence Hartman 
Rating:
5.0

Customer did not leave a comment.

Nelson Ault 
Rating:
4.0

Customer did not leave a comment.

Gail Williams 
Rating:
5.0

Customer service was excellent. My selected vehicle was ready when I arrived and check out was a breeze.

john falcone 
Rating:
5.0

Customer did not leave a comment.

Grace Herzog 
Rating:
5.0

N/a. Everything went smoothly.

Michael Amsterdam 
Rating:
3.0

Just a few parking slots.

Jose D Nunez 
Rating:
5.0

The staff was very professional, friendly and accommodating

Raymond Satchell 
Rating:
5.0

Customer did not leave a comment.

James Smart 
Rating:
5.0

The operators of this facility are a joy to work with. What could be an unpleasant experience was made very simple, easy with clear explanations.

Harry Smith 
Rating:
5.0

customer service was excellent. In and out in a short time. Will definitely return for future rental

Randy Mills 
Rating:
5.0

Dot and Kevin (owners) are a big reason I chose this place. They are wonderful! I rented a truck and moved things into a climate controlled storage space. Everything went so smoothly and the facility is so clean and well-maintained.

Nancy Graves 
Rating:
5.0

Good morning, the staff is very professional, helpful and friendly thank you very much.

Juan Bracamonte 
Rating:
5.0

Great store and people..... Just wish Uhaul wouldn't let me pick a location that is not accepting drop offs, resulting in wasted time, gas, money

Lee Prewitt 
Rating:
5.0

Customer did not leave a comment.

Carol Glenzer 
Rating:
5.0

Nothing . The staff was great rental was easy an quick..Very good experience.

Linda Howard 
Rating:
5.0

Customer did not leave a comment.

Charles Michaud 
Rating:
5.0

Everyone was friendly and it was a smooth process.

STAN LILLY 
Rating:
5.0

Customer did not leave a comment.

Alan Long 
Rating:
5.0

Customer did not leave a comment.

Daniel W Brown Sr 
Rating:
5.0

Customer did not leave a comment.

lance allen 
Rating:
5.0

Customer did not leave a comment.

Jorge Rodriguez 
Rating:
5.0

Staff was friendly and effective. The truck was clean and parked out front. Easy access on and off site.

JAMES CLEARY 
Rating:
5.0

Staff is very friendly snd supportive. I have no suggestions for improvement because everything was good for me.

Jean Austin-Danner 
Rating:
5.0

Customer did not leave a comment.

Ken Toomey 
Rating:
5.0

It would be nice if the ramp was wider. We used a professional furniture dolly to move the furniture but couldn't take it up the ramp because the dolly was wider than the ramp; so, we had to lift the furniture up instead of having the benefit of a ramp. Otherwise everything was great.

Diana Jones 
Rating:
5.0

The service cannot be better at this location! They are more than willing to do whatever it takes like coming in early to meet the customers needs. The trucks are well maintained and are easy to drive with no worries about breaking down!

JAMES TUCKER 
Rating:
5.0

Customer did not leave a comment.

Cliff Jackson 
Rating:
5.0

Customer did not leave a comment.

Ross Morera 
Rating:
2.0

No dolly that I requested and trash in the back

JOSE GONCALVES 
Rating:
5.0

Customer did not leave a comment.

Luis Gonzalez 
Rating:
5.0

I have used this place several times over the past few years. Never been disappointed.

Elizabeth Black 
Rating:
2.0

Office staff unable to help with trailer and called another guy to help. I asked Office staff if I needed anything, proof I turned trailer in and they said no. Another guy was called to unhook trailer and take it away. He was very nice and helpful. I asked if anything else was needed or if I need to sign anything or get a receipt for turning it in. He said no. 4 days later Office calls me asking if I turned in trailer, REALLY? Then they were asking g me when or where I turned it in and to prove it. I finally got sick of her questioning me and told to go out to the yard where they took it for storage and to verify by the trailer number. Office was very unorganized and not helpful.

BRIAN YENTER 
Rating:
5.0

Customer did not leave a comment.

Bernice Morey 
Rating:
5.0

Continue the best customer service I could ask for. My experience with U-Haul was smooth, easy, and U-Haul’s customer service was top notch. Personal Mini Storage also had amazing customer service. The staff at Personal Mini Storage in Deland Florida, were helpful and very welcoming. I hope to be able to experience U-Haul’s outstanding customer service again in the future.

ANDREWD MACDOWELL 
Rating:
5.0

Very friendly staff and human to me in a stressful time. Clear instructions. Flexible with me about my hours. Great equipment. My only issue is where to park my car while I am using the U-Haul stuff. I need to rent something again tomorrow and I am going to call now and ask this very question. There probably is an answer, if I had asked before.

Jean Austin-Danner 
Rating:
5.0

Cory was outstanding. He explained everything in detail leaving no question unanswered. He maintained professionalism throughout the process all the while having a great sense of humor. Job well done Cory.! Dan Crowson

Dan Crowson 
No reviews have been submitted for this location.

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