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Lucas dos Santos de Souza
Customer Reviews for Personal Mini Storage Spring Garden
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The ac didn’t work at all
LeAnn RafterJamie was very friendly and helpful. Good customer service is hard to find nowadays. She is perfect at the job.
Misty RummelWe had issues picking up the Uhaul in Ocoee which wasn’t their fault and by the time we got to Deland the storage unit was closed😩.. I reached out to customer service and they contacted Kevin…. Kevin was so accommodating and helpful. I never had a storage and if need or a referral I’m going to send them to Kevin at personal storage for sure. 1-10 - they get a solid 10!
Stephaine PowersBoth front desk women were great, friendly, informative, and answered all my questions. Loved the whole experience
roberto SantiagoNothing! The lady who runs the business is great! Friendly, very capable!
Christine McCullochThe check engine light was on, I called and was on hold for over 20 minutes and no one ever picked up
Crandall AkinsA Shoutout to Dot for Saving the Day with U-Haul! Moving day can be stressful, and an unexpected change can throw everything off balance. That's exactly what happened when my U-Haul reservation was moved to another location without any phone call notification. 😱 But, as luck would have it, Dot was my silver lining amidst the chaos. 🌟 Dot stepped in and turned what could have been a logistical nightmare into a smooth experience. With efficiency and empathy, she provided the solution I desperately needed. 🚚💨 I'm incredibly grateful for Dot's quick thinking and action. If you ever find yourself in a moving predicament, know that there are angels like Dot ready to come to your rescue. Thank you, Dot, for your exceptional service and for being my moving day hero! 🙏💖
Teresa AnthonyNothing
charles harveyDot and Kevin were fantastic. Would definitely recommend. The entire location including storage units are pristine.
Barbara SerratoTell them to rent the truck when the location is open because mobile pick up is terrible.
RENEE RILEY-SOPHIEFantastic service friendly amd easy to hook up amd drop off will rent again from this location could not ask for better help!
Jonathon LeeThe truck cab smelled of urine. The drivers seat was broke down. The air pressure sensor for the tires was broken and the right rear tire was very low.
Becky DuncanAll was a smooth and trouble free operation. Don’t slack off!
Tom SepeAlways a pleasure to do business here. Staff is always friendly and helpful.
mark uzzelStaff was super friendly and the process was easy. I just wish they had more dollies. Can't believe there was only ONE available.
Austin EchlovVery friendly and nice persons at the desk.
JOHNATHAN SEILKOPThe 2 gentleman that assisted us were friendly and competent. The office is clean and smells good. The truck was ready to go with clear instructions provided. Great experience and if I needed storage would use this facility. Will recommend this location to others!
Joann CardozaSome units leak.
Charles NobleThe app is terrible. Slow and freezes a lot. The tutorial to drop off the rental is deceiving, shows you taking maybe 2-3 photos, when in fact is asking for almost 10 photos, look like a clown taking all those pictures at a place where is closed.
Bardo LagunasVery Helpful
Hector HernandezNice place and great service. Drop of was easy. We use U-Haul for everything we need to move. Placing my order was a breeze with the assistance of the staff on the phone. Thank you.
VIRGEN CARTAGENADot&Kevin were prompt to serve,professional,courteous. Informative of all processes for rental of both vehicle as well as storage spaces. Hassle free rental of 15' truck!
Steven TharpOwners were very nice. Truck was as advertised.
Nancy StompVery friendly. Was quick and easy. Took about 5 minutes
George OtisThis U-Haul location is convenient to me, and the personnel are always friendly and helpful.
Daniel WandellIt all went wonderful
Sherri ShawThank you stay five star as you are
Ronald DusablonNothing the service was excellent
Michael PoolThanks. Very efficient. In, out, done deal. Have a blessed day. Bill.
William FriesGreat service
Debra HanselmanStaff was awesome. This would be my rental destination from this moment on.
Ken RamkissoonMy truck didn’t have any gas in it but I bet they have charged me already, next time I’m going to take pictures of everything
Deanna JohnsonCustomer service was excellent. My selected vehicle was ready when I arrived and check out was a breeze.
john falconeN/a. Everything went smoothly.
Michael AmsterdamJust a few parking slots.
Jose D NunezThe staff was very professional, friendly and accommodating
Raymond SatchellThe operators of this facility are a joy to work with. What could be an unpleasant experience was made very simple, easy with clear explanations.
Harry Smithcustomer service was excellent. In and out in a short time. Will definitely return for future rental
Randy MillsDot and Kevin (owners) are a big reason I chose this place. They are wonderful! I rented a truck and moved things into a climate controlled storage space. Everything went so smoothly and the facility is so clean and well-maintained.
Nancy GravesGood morning, the staff is very professional, helpful and friendly thank you very much.
Juan BracamonteGreat store and people..... Just wish Uhaul wouldn't let me pick a location that is not accepting drop offs, resulting in wasted time, gas, money
Lee PrewittNothing . The staff was great rental was easy an quick..Very good experience.
Linda HowardEveryone was friendly and it was a smooth process.
STAN LILLYStaff was friendly and effective. The truck was clean and parked out front. Easy access on and off site.
JAMES CLEARYStaff is very friendly snd supportive. I have no suggestions for improvement because everything was good for me.
Jean Austin-DannerIt would be nice if the ramp was wider. We used a professional furniture dolly to move the furniture but couldn't take it up the ramp because the dolly was wider than the ramp; so, we had to lift the furniture up instead of having the benefit of a ramp. Otherwise everything was great.
Diana JonesThe service cannot be better at this location! They are more than willing to do whatever it takes like coming in early to meet the customers needs. The trucks are well maintained and are easy to drive with no worries about breaking down!
JAMES TUCKERNo dolly that I requested and trash in the back
JOSE GONCALVESI have used this place several times over the past few years. Never been disappointed.
Elizabeth BlackOffice staff unable to help with trailer and called another guy to help. I asked Office staff if I needed anything, proof I turned trailer in and they said no. Another guy was called to unhook trailer and take it away. He was very nice and helpful. I asked if anything else was needed or if I need to sign anything or get a receipt for turning it in. He said no. 4 days later Office calls me asking if I turned in trailer, REALLY? Then they were asking g me when or where I turned it in and to prove it. I finally got sick of her questioning me and told to go out to the yard where they took it for storage and to verify by the trailer number. Office was very unorganized and not helpful.
BRIAN YENTERContinue the best customer service I could ask for. My experience with U-Haul was smooth, easy, and U-Haul’s customer service was top notch. Personal Mini Storage also had amazing customer service. The staff at Personal Mini Storage in Deland Florida, were helpful and very welcoming. I hope to be able to experience U-Haul’s outstanding customer service again in the future.
ANDREWD MACDOWELLVery friendly staff and human to me in a stressful time. Clear instructions. Flexible with me about my hours. Great equipment. My only issue is where to park my car while I am using the U-Haul stuff. I need to rent something again tomorrow and I am going to call now and ask this very question. There probably is an answer, if I had asked before.
Jean Austin-DannerCory was outstanding. He explained everything in detail leaving no question unanswered. He maintained professionalism throughout the process all the while having a great sense of humor. Job well done Cory.! Dan Crowson
Dan Crowson