Customer Reviews for Personal Mini Storage GNV 441
(U-Haul Neighborhood Dealer)

119 reviews

8825 NW 13th St   Gainesville, FL 32653

(352) 336-3375

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 336-3375

8825 NW 13th St
Gainesville, FL 32653

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Demetrius Drivas 
Rating:
5.0

Great customer service professional service loved the establishment

Roshawn Gardin 
Rating:
5.0

Great customer service!

Tess Hutchins 
Rating:
5.0

Pick better private U-Haul equipment suppliers. I was scheduled with a mini storage company which was 5 minutes away. At the last minute I was switched to an another mini storage place 30 minutes away because the original establishment decided their folks would not be coming to work. This despite going to that original place the day before my rental to verify the trailer was there. This was unacceptable.

Rock Rote 
Rating:
5.0

Great service

Joey Raulerson 
Rating:
1.0

We had to drive 15 miles to get to this location. We had a very hard time finding it because it is extremely hidden. It was about 8pm, it was very poorly lit, the space was very tight for backing in a truck and my daughter’s feet sank in 6” of grassy water because of the rain. It was a HORRIBLE situation.

Marnie Brindley 
Rating:
3.0

A friend of mine drove me to drop me off. He asked the attendant if he could use the restroom, and the attendant said, "I wouldn't if I was you." He said it in a very cold, impersonal, dismissive tone. It felt really weird.

Jose Falquez 
Rating:
5.0

Friendly helpful staff!

Paul Clark 
Rating:
5.0

Everyone was kind and knowledgeable.

Marcia Caldwell 
Rating:
5.0

Customer service was superb. Great staff and extremely friendly.

andres manrique 
Rating:
4.0

Customer did not leave a comment.

Emily Lipscomb 
Rating:
5.0

Customer did not leave a comment.

Kerry Henderson 
Rating:
5.0

Customer did not leave a comment.

Jennifer Staiger 
Rating:
5.0

Keep up the hard work Demetri

Angelica Gale 
Rating:
5.0

Representative was very helpful.

Arturo Torres 
Rating:
1.0

I rented a car dolly for 2 hours and was told it would be $50 and I was charged $100

Om Deitenbeck 
Rating:
1.0

Better quality and deals, discounts something. I was told one thing and somebody else told me something different. Overall experience was bad and I wish I could get a portion of my money back honestly.

Dyandra Williamson 
Rating:
5.0

The sales reps were terrific. Very efficient and charming.

Stuart Suskin 
Rating:
5.0

Customer did not leave a comment.

Wendy Bell 
Rating:
2.0

This was around our 10th rental in the last 12 months and it was disgusting inside. It massively reeked of cigarettes, food in the floor and on seats, fast food bags under the seats, cup holders we're so gross we couldn't put water bottles in them, the cargo area was full of dirt and leaves. It was also completely empty of gas and we were on a time crunch. The front desk did give us $20 off.

Angela Lay 
Rating:
4.0

Customer did not leave a comment.

wayne fuller 
Rating:
4.0

The location is very convenient, service was courteous, and the rental accomplished my task. But, after unloading the trailer I could not close the roll-up door.

Thomas Holland 
Rating:
5.0

friendly helpful staff going and returning

Earl Possardt 
Rating:
5.0

Awesome customer service!!

George Green 
Rating:
4.0

Customer did not leave a comment.

nancy emerson 
Rating:
1.0

I have been charged for miles after 135 while in my contact it says 155 were allowed. I called and emailed still no response.

Yvens Jean 
Rating:
1.0

Truck was in bad shape with very little gas. Broke down 3 times costing us an extra day.

debra roman 
Rating:
5.0

Customer did not leave a comment.

Laura McKee 
Rating:
5.0

Customer did not leave a comment.

Hector Perez 
Rating:
4.0

Not having an accurate record of shipping blankets, had to go buy them even though I ordered them when I made the reservation

Melissa Eldard 
Rating:
5.0

Customer did not leave a comment.

Teresita Tabraue 
Rating:
5.0

Trailer was "on its last leg." It was not swept out very well (glad I brought a broom), the trailer floor was bowed and looked as if it would fail, and the lighting system (brake lights, turn signals) periodically (often) failed during the trip. Glad it was daylight the three hour whole trip.

PAUL KING 
Rating:
5.0

Nice truck, safe ride

MILO AHLSTROM 
Rating:
3.0

Employees here were very kind and helpful. Patient with the complicated reservation I had. Flexible and calm.

Paul Rizk 
Rating:
5.0

Renata was such a pleasure, was very patient with us and helped make our move less stressful. Will come to this location anytime we need a truck.

RENADA PRINGLE 
Rating:
4.0

Customer did not leave a comment.

Alton Ethridge 
Rating:
5.0

Manager was very professional and made the transaction pleasant.

Kelly Spence 
Rating:
1.0

Be more clear about payments.

Adrian Bloodworth 
Rating:
5.0

very nice people at this location

Dottie Blanco 
Rating:
5.0

Everyone was nice and friendly.

Elizabeth Dorman 
Rating:
5.0

Customer did not leave a comment.

Jennifer Johnson 
Rating:
5.0

Customer did not leave a comment.

Phillip Clark 
Rating:
4.0

Service was excellent, trailer worked fine. Parking was rather congested, making it difficult to navigate the site

David Selman 
Rating:
5.0

Customer did not leave a comment.

Kayla Kerwin 
Rating:
5.0

Customer did not leave a comment.

William Henderson 
Rating:
1.0

Care

Judith Whitman 
Rating:
5.0

Customer did not leave a comment.

Robert Toth 
Rating:
5.0

Customer did not leave a comment.

Kevin Dykes 
Rating:
5.0

Everything was great and personable. The staff went above and beyond to make sure I had a positive experience.

Thomas Pringle 
Rating:
5.0

Customer did not leave a comment.

MaryAnn Lampp 
Rating:
5.0

Very impressed with the courteousness of the staff and the cleanliness of the facility. Renatta did a superb job showing exactly what needed to be done.

Mark Tanis 
Rating:
5.0

Tell them when they leave about checking back in online.

duane helle 
Rating:
5.0

Customer did not leave a comment.

eric rainville 
Rating:
5.0

Customer did not leave a comment.

Stephen James 
Rating:
3.0

The exterior mirrors cannot be adjusted by the operator because there is a hex screw holding them in place. This makes for a safety hazard while driving or backing up.

Robert Wortley 
Rating:
5.0

Personal Mini Storage of Gainesville, FL is an excellent business to work with and I encourage people to use them. The issue I have is with U-Haul itself; which continues to inadequately serve its customers; failing to recognize its scheduling process (aka. traffic) and equipment sourcing is antiquated. Moderniize customer website and operations (scheduling) to better serve the paying public, or loose to future entities that do...

PAUL KING 
Rating:
5.0

The only thing would be that the computer system, or program that UHAUL uses is extremely slow causing a significant delay.

GLENNA CAMPBELL 
Rating:
5.0

I was told that if I brought it back by 11 the next morning that I would be charged for a day but instead was charged for 2 days. I think they will tell you what ever you want so they can get paid.

ANGELINA ARMSTRONG 
Rating:
5.0

Customer did not leave a comment.

STEVEN MENDELSON 
Rating:
5.0

Customer did not leave a comment.

LINDA CASWELL 
Rating:
5.0

Customer did not leave a comment.

Heather Barrett 
Rating:
5.0

Excellent service! Renada was very professional and polite. Quick check in and out. Equipment was superb!

SILVANA BAUTISTA 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE DOAN 
Rating:
5.0

Very convenient and friendly location. Quick checkout and great service!

MELINDA PENSINGER 
Rating:
5.0

Customer did not leave a comment.

Bradley Burns 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO CALLE 
Rating:
5.0

The lady that manages this location was extremely helpful as well as very personable. It was a pleasure renting from here and we will be returning here next time we are in need of a rental truck.

JAMES PESTRAK 
Rating:
5.0

Customer did not leave a comment.

DAVID MARTIN 
Rating:
5.0

Very friendly workers respectful

HEIDI DUMMER 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS DEAKINS 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE DINKA 
Rating:
1.0

I was sent a text from my location telling me they were full. Then I went to the new location and they told me I couldn’t deliver it there. Lastly the final spot was so far away I had to waste an extra 30 minutes of my day driving out to the new place

Nick Weir 
Rating:
5.0

Great experience! Every Uhaul location seemed to be full in a busy college town but all the personnel were so helpful in getting us to a location that could accept the truck. Made everything so much easier.

John Baldwin 
Rating:
4.0

The driveway was scary! Otherwise the location was great.

Pamela Frei 
Rating:
5.0

Customer did not leave a comment.

Quincy Osborne 
Rating:
4.0

Customer did not leave a comment.

CLAYTON JOHNSON 
Rating:
5.0

Customer did not leave a comment.

EDWARD HAMILTON 
Rating:
5.0

Friendly staff and great service .

CAMERON BASSIL 
Rating:
5.0

Customer did not leave a comment.

BETTY CLARK 
Rating:
5.0

Earlier that same day I went to your location on Archer Road, on the South side of Gainesville. I entered the office without a mask. The young woman said, "you have to put on your mask." I didn't have one and told her so. She then screamed, get the F out of my office and your reservation is cancelled." We ended up having to drive to the far side of town to another location. I've never had a similar experience in my life. Unless there is absolutely no other option, I will never rent from Uhaul again. This girl is crazed. She reminded me of Antifa protesters, violent and evil. Well done Uhaul, hiring such a friggin monster.

BRUCE KAERCHER 
Rating:
4.0

Customer did not leave a comment.

Olivia Todd 
Rating:
2.0

The guy Tommy was rude and did want to honor the reservation pricing. He also made my code on the lock the word “Pest”.

David Yelvington 
Rating:
5.0

Customer did not leave a comment.

Minji Kim 
Rating:
5.0

Customer did not leave a comment.

Aryn Reidler 
Rating:
5.0

Customer did not leave a comment.

Owen Shunkwiler 
Rating:
5.0

Very Helpful

John Sullivan 
Rating:
5.0

Customer did not leave a comment.

JOHN HILLARY 
Rating:
5.0

Easy and fast, I spent exactly 7min for all done.

ANSELMO DE MORAIS 
Rating:
1.0

I went to pick up my truck personal mini storage. I ordered a 26ft truck they gave me a 20ft truck. They were unhelpful. They told me to drive the truck to a mini mart u-haul dealer just down the street from them at 4105 NW 13th St Gainesville. He told me to take it back to the first one, I said no. I want a 26ft that I ordered. The guy was very nice but the truck was so gross that the moving helpers were shocked. It was full of rodent poop, the ramp had rodent poop ground in to it. It stunk and had a nest under the ramp that all fell out in a huge pile when they opened the ramp. I had poop all on my furniture. I wish I could show the photos I took.

sharon ferrante 
Rating:
5.0

Customer did not leave a comment.

Gregory Stewart 
Rating:
5.0

Customer did not leave a comment.

Wendy Henry 
Rating:
3.0

Don’t allow an online reservation for one location and then change the location on me the next day. I had to drive completely out of my way to get to this uhaul location and to drop it off. I ended up having to pay for more mileage than I would have if the location I was forced to go to wasn’t in the middle of nowhere.

Alyssa Abel 
Rating:
4.0

Customer did not leave a comment.

Kareem Wasim 
Rating:
5.0

Customer did not leave a comment.

Jamalee Montgomery 
Rating:
1.0

qive me part of my money back

DEVIN MCGOWAN 
Rating:
5.0

Customer did not leave a comment.

Amy Manning 
Rating:
5.0

Thank for great customer service

ariona perosi 
Rating:
5.0

Customer did not leave a comment.

ariona perosi 
Rating:
5.0

Employees are friendly, well informed about your product base, and efficient. This location is an asset to the U-Haul brand.

ALICE WALTON 
Rating:
5.0

Tiffany and Tracy made my strenuous move less hectic. Excellent customer service. Highly recommended

Briana Banks 
No reviews have been submitted for this location.

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