Didnt have a problem with the location but uhauls system is absolutely horrible
Elijah Ritter
Customer Reviews for Perfect Shine Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no rep present when I arrived at location, I had to call. Then when I dropped the trailer off on time no one was there either and no one answered the phone. A few days later I get an email saying basically that I still had the trailer which I had to call a number and explain that I didn’t. I didn’t get a receipt until two weeks later.
Michael HeffleyI would recommend employees actually show up to the location when it opens
John GosartNo one was there during their ‘open’ hours and took them over a week to check our truck in.
Cary WILLIAMSWas not greeted and the guy Was laying on a couch and the building smelled weird! Guy just took keys and layed back down said your hood I’ll check it in later!
Tina YenneyGot there early and the rep was friendly and got me taken care of with no issues
Christopher SmithClosed at 5pm car cleaning business.
Robert MooreThere were cigarette butts in the truck and some jelly like substance in the cup holder. The truck was filthy inside and out. No one was there to check in with and it was during regular hours so couldn’t do the mobile check in. My signature was forged on the rental contract. I never signed anything or even got to take pictures / report damage. The engine light turned on within 10 minutes of leaving which isn’t a coincidence. The truck sounded terrible. I’m shocked I actually made it to my destination.
Jacob ParkerThe location looked as if it was a defunct and shady business. I was not sure where to park and was afraid that I would get screws or nails in my personal vehicle. I was able to remotely turn in my rental though.
Johnny JonesOnly average because they didn't have regular hours to be there, but we did ok with the dropoff.
SUSAN STEWART.
Brody MartinezThey over charged me over a month later for my rental. I drove local 14 miles & they charged me for 140 miles!
Kimberly JacksonAgain the experience wasn’t horrible. Just preoccupied customer service. I didn’t really know what to do with the truck when I dropped it off. Ended up getting charged for a cleaning fee. It wasn’t that bad When I got it so I didn’t say much about it, but I did not make the truck any worse than it was when we got it. Actually I turned it in better than I got it cause, again, I was given a truck that wasn’t ready. Next time I’m writing everything down to the T. And kind of weary about ever renting U-haul again. When I called to make sure I was squared away When I dropped the truck off (because where I dropped it if wasn’t helpful) the phone call was pleasant and the lady on the phone was very helpful and kind.
Sherry SpearingAppreciated the help and reception. No problems at all.
Alan BragwellVery friendly and accommodating service! Not applicable to recommend to a friend because I don't live in Alabama.
Kelly DaleWonderful customer service. Very professional.
Christopher MuseThe person in charge wasn’t there when I arrived because he was at the store. They didn’t have a way to print the contracts so I didn’t have one. Therefore I didn’t have a refuel line indicator. I took a picture of the gage with my phone and refueled ABOVE the line and was still charged about $27 for fuel.
Jesse LugarI have nothing to add that would make it any better. The place and drop off experience was excellent.
scott cocchranPerfect Shine Car Care did an outstanding job working with me & I would highly recommend them if anyone ever wants to rent a U-Haul for any reason.
John WestReceiving lot was full. Owner was obviously not happy about the drop-off but still courteous. System needs work to make sure receiving lot has room. So with the obvious aggravation I did not feel comfortable to complain about the door jamming.
Darin RaybonThe truck could have used a little cleaning inside the cab and van, but overall, I felt the truck was clean and smooth.
DUSTIN DAYDropped in this location several time, owner always helpful and affable.
Francois LesageJermaine was very professional and accommodating throughout a stressful process. No surprise charges. Highly recommend .
KERRI ROYFirst problem was ,the location I was to pick up my u-haul truck at 9:00 AM , when we got there no one could help use. We were told that the person would not be in tell 12:00 . We drove 2 hr. to move my grandson back home from school.
Robert GreerI felt very uncomfortable leaving the trailer there. Very dirty. Unattended. No clean place to park or leave trailers. Junk was lying all over the place. It is not really a working business. I would recommend Coussons on highway 20 as a much more respectable option and would have been much more convenient for us.
Russ LambertLocation was not open upon return during advertised business hours. Contacted owner. Dropped off trailer as instructed. Never received any confirmation as promised. Called U-Haul 1-800 number for help. Not much help given.
Stephen RichmondFirst off, this location is VERY hard to find. I advise putting the actual address into Google Maps, NOT "Perfect Shine Car Care" or else it will take you up the street to "Southern Shine." It took us 20min to find the place - a shut-down gas station on the corner, the only sign is literally propped up on the ground outside the building. When we finally get there, everyone who worked there was really nice, but they had no clue what we were there for and the only guy who did wasn't even there. We waited outside, in the rain (this is an outdoor place), for him for probably best of 45min...and he was apologetic. Now, to his credit, he did let us use the trailer for the whole weekend instead of just the day, which was very very nice and the only reason I'm giving 2 stars instead of 1. I wish I could give a separate rating for him, but I can't, unfortunately I have to rate the whole experience, and it was not a good one to have on the day of a very stressful move. It took two hours at least out of our day. For car care, yeah I would go see those guys, they were very friendly...uHaul on a high-stress day...nah.
Alyssa MurphreeThe guy that checked me out was very personal and laid back. I would really recommend them to anyone. Very Nice Guy!!!!
Carl KeenumVery quick check in and out.
Steve HaleAlthough someone answered the phone, no one was there when I went to drop it off. I am thankful to be able to drop it off there as it wasn't my original drop off location. Just made me nervous to drop it off & leave it without someone checking it in. But, overall I am satisfied!
Scott MannsVery personable rep. handled everything AAA+
Robert WedgeThis is a closed gas station. The appearance is sketchy, but the one employee that had locked up and was leaving was very friendly.
Brian StrongEverything was great the gentleman helping me was very helpful
Joseph Byrd#1- when he answers the phone he simply states "hello" no business name or U-haul so I was not sure I had the right person or location. #2- We discussed in detail that I only needed the U-haul to go less than 8 miles and I did not want the insurance that he offered --I have State Farm with full coverage that covers rentals----I receive my statement this morning and he charged me the $14.00 Safemove (insurance) anyway #3- Called him @ 256-200-8845 to reminded him of our conversation on 01/12/2019 that I did not want the insurance and please remove it---he said he could not do it and to call 1800Uhaul----that defiantly is NOT the number I needed to call---he should have been courteous enough to at least give me the 800# #4- I called 800-789-3638 and spoke with Ronesha she put in the request to have the $14.00 charge credited back to the CC on file and ask that I give her supervisor 48 hours to approve it---ref # 2096640---Hopefully I do not have to contact CS again for this issue. Thank you, Pat Thomas
pat thomasOverall the experience was very favorable at both locations
Audie MaysVery convenient. Friendly staff.
Jonathan SnellThe only problem was that upon calling for this order request to your agents, your U haul system was extremely slow for them to submit or gather the information required by them to place it. The concerns we encountered with the vehicle was that it seriously needed a front wheel alignment.
nate bifanoKeep doing what you are doing.
STEVIE BANKSHe made it easy ,and very nice guy , he has my business, mary
Mary TurnerThe truck had trash inside which I cleaned out.
Sharon WinterLess wait time on arrival to pickup
MELISSA TIBERJermaine (sp?) went above and beyond by making sure that I could return the truck and car hauler to this location vs. one I had originally chosen about 20 minutes away. He was also very quick to call me and let me know I had left my house keys in the truck. I would have driven myself crazy looking for them otherwise!
Christopher TalbertWhen i called abot a UHaul, i was told the first 90 miles were free, then when my pill comes, i grey charged for all my miles. I am not happy
Kelly HesterJermain is an outstanding, helpful and personable sales rep. Very thorough.
Stephen r. MitchellNo comment
Dennis PatelThe manager/owner was extremely helpful. The location was weak. The convenience was superb. I walked in, picked up a truck and was left in 20 minutes. I would recommend even though the location experience is not good.
Linda TullockVery professional
Fran LaPointwhen you drop off you are instructed to go to the uhaul.com website, tried doing it three ,four times nothing tried calling customer service several times waited on hold 25 min ,nothing,what's the purpose?
James AulisseTrain your man at pickup site. All he had was an iPad, trucks and trailers. He was very interested in his "20%".
Ernest MaynardRepresentative, had me back trailer into place and unhook trailer myself. He stayed in the office and offered no assistance. I requested paper work showing that I had returned the trailer satisfactorily, he stated that was not necessary and went back into office. I departed.
robert wheelerCheaper
Esaud Gardner