Customer Reviews for Perfect Shine Car Care
(U-Haul Neighborhood Dealer)

103 reviews

826 Cox Creek Pkwy   Florence, AL 35630

(256) 263-4216

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 263-4216

826 Cox Creek Pkwy
Florence, AL 35630

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Didnt have a problem with the location but uhauls system is absolutely horrible

Elijah Ritter 
Rating:
2.0

There was no rep present when I arrived at location, I had to call. Then when I dropped the trailer off on time no one was there either and no one answered the phone. A few days later I get an email saying basically that I still had the trailer which I had to call a number and explain that I didn’t. I didn’t get a receipt until two weeks later.

Michael Heffley 
Rating:
2.0

Customer did not leave a comment.

perry taylor 
Rating:
1.0

I would recommend employees actually show up to the location when it opens

John Gosart 
Rating:
1.0

No one was there during their ‘open’ hours and took them over a week to check our truck in.

Cary WILLIAMS 
Rating:
2.0

Was not greeted and the guy Was laying on a couch and the building smelled weird! Guy just took keys and layed back down said your hood I’ll check it in later!

Tina Yenney 
Rating:
5.0

Customer did not leave a comment.

Wesley Perkins 
Rating:
4.0

Got there early and the rep was friendly and got me taken care of with no issues

Christopher Smith 
Rating:
4.0

Customer did not leave a comment.

Samuel Hazer 
Rating:
4.0

Customer did not leave a comment.

Victor Linville 
Rating:
5.0

Customer did not leave a comment.

crystal vaughan 
Rating:
5.0

Customer did not leave a comment.

Earnest Mollohan 
Rating:
3.0

Closed at 5pm car cleaning business.

Robert Moore 
Rating:
5.0

Customer did not leave a comment.

BRADLEY OAKLEY 
Rating:
1.0

There were cigarette butts in the truck and some jelly like substance in the cup holder. The truck was filthy inside and out. No one was there to check in with and it was during regular hours so couldn’t do the mobile check in. My signature was forged on the rental contract. I never signed anything or even got to take pictures / report damage. The engine light turned on within 10 minutes of leaving which isn’t a coincidence. The truck sounded terrible. I’m shocked I actually made it to my destination.

Jacob Parker 
Rating:
2.0

Customer did not leave a comment.

Thomas Mendiola 
Rating:
2.0

The location looked as if it was a defunct and shady business. I was not sure where to park and was afraid that I would get screws or nails in my personal vehicle. I was able to remotely turn in my rental though.

Johnny Jones 
Rating:
5.0

Customer did not leave a comment.

Twoguys Auto body 
Rating:
3.0

Only average because they didn't have regular hours to be there, but we did ok with the dropoff.

SUSAN STEWART 
Rating:
5.0

Customer did not leave a comment.

Stevie Banks 
Rating:
5.0

.

Brody Martinez 
Rating:
1.0

They over charged me over a month later for my rental. I drove local 14 miles & they charged me for 140 miles!

Kimberly Jackson 
Rating:
3.0

Again the experience wasn’t horrible. Just preoccupied customer service. I didn’t really know what to do with the truck when I dropped it off. Ended up getting charged for a cleaning fee. It wasn’t that bad When I got it so I didn’t say much about it, but I did not make the truck any worse than it was when we got it. Actually I turned it in better than I got it cause, again, I was given a truck that wasn’t ready. Next time I’m writing everything down to the T. And kind of weary about ever renting U-haul again. When I called to make sure I was squared away When I dropped the truck off (because where I dropped it if wasn’t helpful) the phone call was pleasant and the lady on the phone was very helpful and kind.

Sherry Spearing 
Rating:
4.0

Customer did not leave a comment.

JERRY FULLER 
Rating:
5.0

Appreciated the help and reception. No problems at all.

Alan Bragwell 
Rating:
5.0

Customer did not leave a comment.

Albert Virden 
Rating:
3.0

Very friendly and accommodating service! Not applicable to recommend to a friend because I don't live in Alabama.

Kelly Dale 
Rating:
5.0

Customer did not leave a comment.

James Bass 
Rating:
5.0

Wonderful customer service. Very professional.

Christopher Muse 
Rating:
1.0

The person in charge wasn’t there when I arrived because he was at the store. They didn’t have a way to print the contracts so I didn’t have one. Therefore I didn’t have a refuel line indicator. I took a picture of the gage with my phone and refueled ABOVE the line and was still charged about $27 for fuel.

Jesse Lugar 
Rating:
1.0

Customer did not leave a comment.

Tyler Goodman 
Rating:
3.0

Customer did not leave a comment.

Chris Harlan 
Rating:
5.0

I have nothing to add that would make it any better. The place and drop off experience was excellent.

scott cocchran 
Rating:
5.0

Perfect Shine Car Care did an outstanding job working with me & I would highly recommend them if anyone ever wants to rent a U-Haul for any reason.

John West 
Rating:
3.0

Receiving lot was full. Owner was obviously not happy about the drop-off but still courteous. System needs work to make sure receiving lot has room. So with the obvious aggravation I did not feel comfortable to complain about the door jamming.

Darin Raybon 
Rating:
5.0

Customer did not leave a comment.

jessica garner 
Rating:
5.0

Customer did not leave a comment.

Josh Gilley 
Rating:
5.0

Customer did not leave a comment.

Ricky Haynes 
Rating:
4.0

The truck could have used a little cleaning inside the cab and van, but overall, I felt the truck was clean and smooth.

DUSTIN DAY 
Rating:
5.0

Customer did not leave a comment.

Lori Wassenaar 
Rating:
5.0

Dropped in this location several time, owner always helpful and affable.

Francois Lesage 
Rating:
5.0

Jermaine was very professional and accommodating throughout a stressful process. No surprise charges. Highly recommend .

KERRI ROY 
Rating:
5.0

First problem was ,the location I was to pick up my u-haul truck at 9:00 AM , when we got there no one could help use. We were told that the person would not be in tell 12:00 . We drove 2 hr. to move my grandson back home from school.

Robert Greer 
Rating:
5.0

Customer did not leave a comment.

Wanda Anderson 
Rating:
5.0

Customer did not leave a comment.

Kevin Flannagin 
Rating:
1.0

I felt very uncomfortable leaving the trailer there. Very dirty. Unattended. No clean place to park or leave trailers. Junk was lying all over the place. It is not really a working business. I would recommend Coussons on highway 20 as a much more respectable option and would have been much more convenient for us.

Russ Lambert 
Rating:
2.0

Location was not open upon return during advertised business hours. Contacted owner. Dropped off trailer as instructed. Never received any confirmation as promised. Called U-Haul 1-800 number for help. Not much help given.

Stephen Richmond 
Rating:
5.0

Customer did not leave a comment.

KRISTIE SWINNEY 
Rating:
2.0

First off, this location is VERY hard to find. I advise putting the actual address into Google Maps, NOT "Perfect Shine Car Care" or else it will take you up the street to "Southern Shine." It took us 20min to find the place - a shut-down gas station on the corner, the only sign is literally propped up on the ground outside the building. When we finally get there, everyone who worked there was really nice, but they had no clue what we were there for and the only guy who did wasn't even there. We waited outside, in the rain (this is an outdoor place), for him for probably best of 45min...and he was apologetic. Now, to his credit, he did let us use the trailer for the whole weekend instead of just the day, which was very very nice and the only reason I'm giving 2 stars instead of 1. I wish I could give a separate rating for him, but I can't, unfortunately I have to rate the whole experience, and it was not a good one to have on the day of a very stressful move. It took two hours at least out of our day. For car care, yeah I would go see those guys, they were very friendly...uHaul on a high-stress day...nah.

Alyssa Murphree 
Rating:
2.0

Customer did not leave a comment.

Kyllian Mobley 
Rating:
5.0

Customer did not leave a comment.

Milton Chambers 
Rating:
5.0

Customer did not leave a comment.

Francois Lesage 
Rating:
5.0

The guy that checked me out was very personal and laid back. I would really recommend them to anyone. Very Nice Guy!!!!

Carl Keenum 
Rating:
5.0

Customer did not leave a comment.

Jordan Nemeth 
Rating:
5.0

Very quick check in and out.

Steve Hale 
Rating:
3.0

Although someone answered the phone, no one was there when I went to drop it off. I am thankful to be able to drop it off there as it wasn't my original drop off location. Just made me nervous to drop it off & leave it without someone checking it in. But, overall I am satisfied!

Scott Manns 
Rating:
4.0

Customer did not leave a comment.

Chris Sharpe 
Rating:
5.0

Very personable rep. handled everything AAA+

Robert Wedge 
Rating:
3.0

This is a closed gas station. The appearance is sketchy, but the one employee that had locked up and was leaving was very friendly.

Brian Strong 
Rating:
5.0

Customer did not leave a comment.

Kenia Castaneda 
Rating:
3.0

Customer did not leave a comment.

John Gist 
Rating:
5.0

Everything was great the gentleman helping me was very helpful

Joseph Byrd 
Rating:
2.0

#1- when he answers the phone he simply states "hello" no business name or U-haul so I was not sure I had the right person or location. #2- We discussed in detail that I only needed the U-haul to go less than 8 miles and I did not want the insurance that he offered --I have State Farm with full coverage that covers rentals----I receive my statement this morning and he charged me the $14.00 Safemove (insurance) anyway #3- Called him @ 256-200-8845 to reminded him of our conversation on 01/12/2019 that I did not want the insurance and please remove it---he said he could not do it and to call 1800Uhaul----that defiantly is NOT the number I needed to call---he should have been courteous enough to at least give me the 800# #4- I called 800-789-3638 and spoke with Ronesha she put in the request to have the $14.00 charge credited back to the CC on file and ask that I give her supervisor 48 hours to approve it---ref # 2096640---Hopefully I do not have to contact CS again for this issue. Thank you, Pat Thomas

pat thomas 
Rating:
5.0

Customer did not leave a comment.

Rachael Cantrell 
Rating:
5.0

Customer did not leave a comment.

Yolanda Bowens 
Rating:
5.0

Overall the experience was very favorable at both locations

Audie Mays 
Rating:
4.0

Customer did not leave a comment.

JENNIFER WOODWARD 
Rating:
4.0

Customer did not leave a comment.

Mark morrissey 
Rating:
5.0

Very convenient. Friendly staff.

Jonathan Snell 
Rating:
5.0

The only problem was that upon calling for this order request to your agents, your U haul system was extremely slow for them to submit or gather the information required by them to place it. The concerns we encountered with the vehicle was that it seriously needed a front wheel alignment.

nate bifano 
Rating:
5.0

Customer did not leave a comment.

CINDY BRINDLEY 
Rating:
5.0

Customer did not leave a comment.

Kim Preston 
Rating:
5.0

Customer did not leave a comment.

David Atherall 
Rating:
5.0

Keep doing what you are doing.

STEVIE BANKS 
Rating:
5.0

He made it easy ,and very nice guy , he has my business, mary

Mary Turner 
Rating:
3.0

The truck had trash inside which I cleaned out.

Sharon Winter 
Rating:
3.0

Less wait time on arrival to pickup

MELISSA TIBER 
Rating:
5.0

Jermaine (sp?) went above and beyond by making sure that I could return the truck and car hauler to this location vs. one I had originally chosen about 20 minutes away. He was also very quick to call me and let me know I had left my house keys in the truck. I would have driven myself crazy looking for them otherwise!

Christopher Talbert 
Rating:
1.0

When i called abot a UHaul, i was told the first 90 miles were free, then when my pill comes, i grey charged for all my miles. I am not happy

Kelly Hester 
Rating:
5.0

Customer did not leave a comment.

William Stahl 
Rating:
5.0

Jermain is an outstanding, helpful and personable sales rep. Very thorough.

Stephen r. Mitchell 
Rating:
3.0

Customer did not leave a comment.

Tim Corley 
Rating:
5.0

Customer did not leave a comment.

Yolanda Knight 
Rating:
5.0

No comment

Dennis Patel 
Rating:
3.0

The manager/owner was extremely helpful. The location was weak. The convenience was superb. I walked in, picked up a truck and was left in 20 minutes. I would recommend even though the location experience is not good.

Linda Tullock 
Rating:
5.0

Very professional

Fran LaPoint 
Rating:
5.0

Customer did not leave a comment.

slater stovall 
Rating:
5.0

Customer did not leave a comment.

Clay Wood 
Rating:
5.0

when you drop off you are instructed to go to the uhaul.com website, tried doing it three ,four times nothing tried calling customer service several times waited on hold 25 min ,nothing,what's the purpose?

James Aulisse 
Rating:
5.0

Customer did not leave a comment.

Thomas Dennis 
Rating:
2.0

Customer did not leave a comment.

Echo Osland 
Rating:
1.0

Customer did not leave a comment.

Brenda Thompson 
Rating:
1.0

Train your man at pickup site. All he had was an iPad, trucks and trailers. He was very interested in his "20%".

Ernest Maynard 
Rating:
5.0

Customer did not leave a comment.

dan coon 
Rating:
1.0

Representative, had me back trailer into place and unhook trailer myself. He stayed in the office and offered no assistance. I requested paper work showing that I had returned the trailer satisfactorily, he stated that was not necessary and went back into office. I departed.

robert wheeler 
Rating:
4.0

Cheaper

Esaud Gardner 
Rating:
5.0

Customer did not leave a comment.

Tony Demayo 
Rating:
3.0

Customer did not leave a comment.

Charles Meidinger 
Rating:
5.0

Customer did not leave a comment.

John Burrow 
Rating:
5.0

Customer did not leave a comment.

cheryl farmer 
No reviews have been submitted for this location.

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