Customer Reviews for Penn Hills Automotive Inc
(U-Haul Neighborhood Dealer)

150 reviews

11415 Frankstown Rd   Pittsburgh, PA 15235

(412) 793-7854

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(412) 793-7854

11415 Frankstown Rd
Pittsburgh, PA 15235

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

There are no street lights at the location nor does the business have any lights in their lot. I picked up the truck after hours and it was dark so it was difficult to see where the lock boxes were and also locate my specific truck. The owners of this location mismatched the key and lock box. After a good deal of trying to use the Uhaul app, website and calling I was able to get the correct code to open a box, but it was not the right box. Once I did get the box open it didn't even go with the truck I was told to take. The key that was provided worked with a different truck. I explained all of this to the person I had on the phone and she informed me to check over the truck, which I couldn't do very well because of how dark the property is. If I could rate this location less than "poor" I would.

brett Masteller Warren 
Rating:
5.0

Customer did not leave a comment.

Mark MCcoy 
Rating:
3.0

Customer did not leave a comment.

Jack Shaffer 
Rating:
4.0

Customer did not leave a comment.

Jordan Buie 
Rating:
3.0

Customer did not leave a comment.

Jordan Howell 
Rating:
4.0

You guys make it so easy!!! Had no problems at all! Thank you 👍🏿👍🏿

Michael Johnson 
Rating:
5.0

Customer did not leave a comment.

James Porter 
Rating:
4.0

Loved the self service and app!

tanisha mayo 
Rating:
1.0

Customer did not leave a comment.

Danielle Holby 
Rating:
1.0

Customer did not leave a comment.

JOHNATHAN SCOTT 
Rating:
2.0

Customer did not leave a comment.

Frank Gallicchio 
Rating:
3.0

In and out access is a bit rough

david lucas 
Rating:
3.0

Customer did not leave a comment.

Kleif Bussey 
Rating:
5.0

Keep up the great customer service

William Havrilla 
Rating:
1.0

Was told that I would receive a discount but never did I went thru a lot of trouble to get a truck that i had reserved a week in advance it was a mess alot time wasted.

Charmel Hurd 
Rating:
5.0

I am very satisfied with my rental from Penn Hills Automotive. Everyone was friendly and helpful and I had no trouble with pick-up or drop off. I will certainly rent from them in the future and will probably go to them for car service, too!

Kimberly Garrett 
Rating:
5.0

Customer did not leave a comment.

Angel Lee Smith 
Rating:
5.0

Sherry provided excellent customer service, she was very attentive, patient and friendly.

Shannon Williams 
Rating:
5.0

Customer did not leave a comment.

Kathleen Loheyde 
Rating:
1.0

I rented the truck and literally went less than 40 miles and the location said I went 100 miles. The truck floor had a spill and was very sticky. I don’t understand why I was overcharged. Pittsburgh s small I would have had to drive around the entire city 5 times to drive 100 miles. Unsullied told me they can’t help but that makes no sense. I will be disputing this with my credit card company. That is ridiculous.

Dannai Wilson 
Rating:
5.0

Customer did not leave a comment.

Sara Tarr 
Rating:
5.0

Customer did not leave a comment.

ashea kyles 
Rating:
5.0

Honestly I cannot think of anything. This was my first experience and it worked out really well.

Kathleen Kaczka 
Rating:
3.0

Be very UPFRONT about the cost of mileage added onto the cost of the RENTAL. It's NICE to advertise the 19.95/day, etc., but just be HONEST...more UPFRONT about the REAL COST. I ended up paying over a $100, 5X the price on the side of the truck. You got me..I'll know better NEXT TIME. But thanks for the truck!

carmine holt 
Rating:
1.0

The lady couldn't get the computer to work. The people on site were not friendly at all no good customer service skills were used at all. They were all about the money. When I returned the truck the attendant barely acknowledge my present went straight to the truck looking to fin problems.

karen duff 
Rating:
5.0

Customer did not leave a comment.

GEORGE SPENCER 
Rating:
5.0

Customer did not leave a comment.

endia woods 
Rating:
2.0

I'm pretty sure that I was overcharged.

Karen Crowell 
Rating:
2.0

Someone was smoking inside the building. Reception very slow, the parking lot was packed in with nowhere to park. inside the facility was filthy. We were not shown how to adjust mirrors, etc on the van We had to ask for help just to get the van pulled out into a place that was safe to leave the lot from. The woman who wrote up my contract was friendly and efficient.

debra hilty 
Rating:
5.0

Customer did not leave a comment.

george spencer 
Rating:
5.0

Customer did not leave a comment.

GEORGE SPRNCER 
Rating:
5.0

Customer did not leave a comment.

Eric Gumkowski 
Rating:
5.0

NA

Dawn Golden 
Rating:
3.0

Pick up experience was unstatisfactory. This was a self pick up, as is encouraged on your website, however the location was not experienced in this process, nor did he know it was a self pick up order. Instructions on what to do when arriving at location was unclear to me, and the Penn Hills location. THIS IS NOT A COMPLAINT AGAINST Penn Hills AT ALL but rather an issue with the self check out process. The location rep had to contact UHaul to assist with the order completion, and the UHaul rep spoke that was assisting the Penn Hills rep was very abrasive and unprofessional in how she handled his call. The customer service from UHaul on this call was below standards. Also I received NO confirmation call on Friday, the day prior to the rental before 6 pm as we were told we would need in order for our order to be confirmed. We contacted scheduling at UHaul on Friday and were told until we receive the phone call, the order was not confirmed. Unfriendly and abrasive customer service on this call as well with UHaul on Friday 7 July.

Douglas Victor 
Rating:
5.0

Customer did not leave a comment.

David Hornig 
Rating:
5.0

The guys at the shop were extremely helpful.

Thomas Iorio 
Rating:
5.0

Customer did not leave a comment.

Melana Johnson 
Rating:
3.0

I would have gave them above-average but because I had to wait an hour and a half for somebody in the Uhaul Department to come in. online they said the shop opens from 8 to 5 it doesn't is from 9 to 5 and then the U-Haul people usually don't get in until 9:45 10 o'clock in the morning and my reservations were for 8 o'clock that morning so I had to sit in my car and wait which made me behind but besides that the people are nice and the van was clean

Erica sibley 
Rating:
5.0

Customer did not leave a comment.

terry knight 
Rating:
5.0

Customer did not leave a comment.

Savanna Morris 
Rating:
4.0

Customer did not leave a comment.

Bruce Beliles 
Rating:
5.0

Customer did not leave a comment.

Megan Skarns 
Rating:
4.0

Parking was an issue at this location.

Daniel McConnell 
Rating:
4.0

Customer did not leave a comment.

Louis Bruno 
Rating:
1.0

Customer did not leave a comment.

steven galbraith 
Rating:
1.0

Advertised at the price 19.95 Total came to 45.00 Less than an hour Less than 5 miles

Genia Hill 
Rating:
2.0

lot is over crowded business is primarly auto repair only 1 rep handles U-Haul rentals will rent from Plum or Monroeville next time

ROCCO AND STRAIN mcgivern 
Rating:
3.0

The location was VERY convenient to where I live. The gentleman who inspected the van did so ALONE and while smoking a cigarette. He didn't show me where anything was in the van. I did the express checkout online to avoid spending time prior to leaving with the van and that was a complete waste of time since the other gentleman that did my transaction couldn't get the system to accept my debit card.

Nichole Gardner 
Rating:
5.0

The people I dealt with were friendly and courteous.

james uncapher 
Rating:
3.0

A sign of where to walk in would help. I stood outside trying to find where to go in to get registered.

Richard Tkach III 
Rating:
4.0

Before I got here i went to uhaul location on 2531 Greensburg Pike, 15221. The dealer at Greensburg pike was really helpful, the frontdesk on the phone made a serious mistake about our reservation but they were able to fix, Im grateful to them

mehmet aydenir 
Rating:
2.0

Online order was great but the facility in sad shape even for an auto repair place

DonnaMarie Miller 
Rating:
2.0

Customer did not leave a comment.

Thad Picklo 
Rating:
3.0

Rude. Simply rude.

Urszulka Calloway 
Rating:
3.0

Customer did not leave a comment.

Gerald McNeice Jr 
Rating:
3.0

Customer did not leave a comment.

Derrick Thomas 
Rating:
4.0

Great service, thank you.

Keith Zatawski 
Rating:
5.0

Good experience xtra helpful and friendly people

brent ortiz 
Rating:
3.0

Friendly and quick service... Start with a full tank... Makes it easier on the next guy renting the truck when he goes to return it.

STEVEN THOMING 
Rating:
5.0

Very well trained teammembers. Thanks.

JULIE KENT 
Rating:
3.0

I was charged for a dolly there was none in the truck !!! which sucked because I really needed it ... will I get that money refunded back to me????

RONNICA SANDERS 
Rating:
5.0

Customer did not leave a comment.

ANTHONY EVANS 
Rating:
3.0

Customer did not leave a comment.

Edward davis 
Rating:
5.0

Customer did not leave a comment.

DONNA FISHER 
Rating:
3.0

Customer did not leave a comment.

rick brennan 
Rating:
2.0

The place is shared with another auto company, I am not aware of the business. There was no parking for the truck as the lot is overly packed with cars. It looked very suspicious I was almost not going to return the truck there.

TONI BURLEY 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS HOFFMAN 
Rating:
3.0

It's a pain when you reserve equipment to one location & then UHaul requires you to somewhere else (out of the way) to pick it up. Then instead of allowing me to return it to the location nearer to my house, I have to go back to the inconvient location. I'll think again before using UHaul in the future.

Angela Bottles 
Rating:
3.0

There needs to be more ample parking.

elizabeth eckman 
Rating:
4.0

Agent was very friendly and accommodating. Would use them again!!!

LOVE FELLOWSHIP CHURCH 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL WYNE 
Rating:
3.0

Customer did not leave a comment.

JASON SMITH 
Rating:
3.0

We dropped off the truck on a Saturday at 2:30pm. Online, it said they were open until 3:00pm, but they were closed when we got there. We just left the truck and used the key drop. I can't really rate the service here because we didn't go in or talk to anyone. Everything turned out okay though. I would go there again.

DENISE ROBERTS 
Rating:
1.0

The first 24 hour drop off center had tape of the box and a sign that said "this location no longer accepts uhaul drop off." I then went to Penn Hills Automotive and my key did not fit in their drop box. When I received my receipt this morning, it charged me 106.8 extra miles, stating mileage in to be 1982.8. I took a picture with my phone of the mileage at drop off and it was 1897.2. So I was significantly cheated and overcharged.

CHRISTOPHER MITCHELL 
Rating:
3.0

The website directed us to a location that was no longer a uhaul contractor.

Laurita Broady 
Rating:
4.0

Helped me with the extra miles very grateful

KENNETH PAYNE 
Rating:
4.0

Customer did not leave a comment.

RICHARD SARBIN 
Rating:
1.0

The facility was filthy, and unsafe. I do not know if u haul has ever charged by the hour, but I was not pleased. I will more than likely use another company from now on.

LAtonya Parker 
Rating:
3.0

Customer did not leave a comment.

JUDITH WARNER 
Rating:
3.0

This site was chosen for location, definitely not ambiance.

Carl SILVERMAN 
Rating:
5.0

Customer did not leave a comment.

Kami Vaniea 
Rating:
5.0

Great service. Friendly personnel.

Bin Zhao 
Rating:
5.0

Customer did not leave a comment.

MICHELE RAGER 
Rating:
4.0

Customer did not leave a comment.

Kelly Cruz 
Rating:
1.0

I reserved my uhaul 3 weeks in advance. On the day of my pick up no on

CHRISTINA BOYD 
Rating:
5.0

Customer did not leave a comment.

Timothy DeVito 
Rating:
1.0

They crazy as hell specially a old man smoking a sigar rite in ur face .

JOANIL GUERRERO 
Rating:
3.0

I had a confirmed rental for a 10' truck, but when i arrived they only had a 14' available.

Tom Schuetz 
Rating:
5.0

Great people would recommend to everyone

John Gillikin 
Rating:
2.0

Uhaul representative was sick and I was not informed that I could not drop off my trailer there before I showed up.

Sarah Brunazzi 
Rating:
4.0

nice.

lee williams 
Rating:
3.0

Customer did not leave a comment.

john kerpics 
Rating:
5.0

Very nice people there. I could have stayed and talked all evening to the men. Felt like I have known them all my life. Feels good when you are moving into a new area.

FRANK DOYLE 
Rating:
2.0

The location was convenient for us to drop the truck off but it was very hard to get the truck into the lot. It is very difficult locating the place. Drove right by the first time. It got the job done but you just do not feel comfortable in the lot.

FRANK DOYLE 
Rating:
1.0

truck was dirty on inside. I requested a dolly cart and did not get one, My son picked up the truck and person a location was not informed at all and acted as if it was a chore to wait on my son, We have used U Haul in past an was pleased. after this time I will check around before we choose

THOMAS HARDGROVE 
Rating:
1.0

Equipment was not working upon arrival due to being poorly maintained and rusty. The equiptment I rented (dolly and furniture pads) were not put in the truck or included and were later subtracted from my bill. . One of the workers had a poor attitude and needed to be coaxed to help with loading the car on the dolly which was apparently "not his job" and some other choice words. Terrible experience at this location.

DANIEL FERRIS 
Rating:
5.0

Convenient location. Helped in securing the truck for a longer period. Appreciate the service we received. Returning the truck after hours was very convenient.

KATHI GULLACE 
Rating:
5.0

Customer did not leave a comment.

don gobble 
Rating:
2.0

We reserved the u haul over the phone and when we got there we had nothing but trouble. The truck was there ready for pickup but the rental information on the computer was totally wrong. It took an hour and a half and a few phone calls to get things right. We were on a schedule and it put us way behind. I was not impressed with the entire process, it caused more stress than was needed.

CONNIE POWELL 
Rating:
4.0

Customer did not leave a comment.

jesse smith 
No reviews have been submitted for this location.

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