Customer Reviews for Peace Frogs Storage
(U-Haul Neighborhood Dealer)

490 reviews

7546 John Clayton Memorial Hwy   Gloucester, VA 23061
(Near route 3)

(804) 693-4816

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: 11:00 am - 4:00 pm
  • 4/3/2024: 10:00 am - 3:30 pm
  • 4/5/2024: 10:00 am - 3:00 pm
  • 4/20/2024: 11:00 am - 4:00 pm

Show All Hours

Services at this Location:

Contact Us

(804) 693-4816

7546 John Clayton Memorial Hwy
Gloucester, VA 23061
(Near route 3)

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: 11:00 am - 4:00 pm
  • 4/3/2024: 10:00 am - 3:30 pm
  • 4/5/2024: 10:00 am - 3:00 pm
  • 4/20/2024: 11:00 am - 4:00 pm

Show All Hours

No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William Zimmerman 
Rating:
4.0

Customer did not leave a comment.

Deanna Pond 
Rating:
4.0

Customer did not leave a comment.

Douglas Staton 
Rating:
5.0

Trailer was perfect for hauling my 68 Camaro! Let me know if you sell similar trailers. Thanks

Randy Livesay 
Rating:
5.0

Customer did not leave a comment.

Karla Woods 
Rating:
5.0

Customer did not leave a comment.

Richard Nehrling 
Rating:
5.0

Quick & easy rental.

sherrie sharpe 
Rating:
5.0

Excellent Service

Kenny Wilson 
Rating:
5.0

Customer did not leave a comment.

Jalee Hawley Jr 
Rating:
5.0

Customer did not leave a comment.

Tomlinson Exterminating Shelly Tomlinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harvey King 
Rating:
5.0

Customer did not leave a comment.

Tina Inthavone 
Rating:
5.0

Your mobile App is HORRIBLE. It did not work. I tried for half an hour to get it to correctly locate me (i was in the right place, i've lived nearby for 20 years), would not scan my license. The help person on the phone was very nice but she was working with abolute shit software (I write software for a living, I know shit when I see it). I had to wait a full hour until the store opened. From then on, all very good. The woman there was gracious, apologetic, and very helpful. your app sucks. Fix it.

David McCreary 
Rating:
5.0

Peace Frogs Gloucester is our go to for UHaul rentals. 6 rentals over last 3 years easy access, pick-up, and return.

Wayne Chapman 
Rating:
5.0

Customer did not leave a comment.

Cathy Barden 
Rating:
5.0

see above

Tom Pinou 
Rating:
5.0

Dropping off with the app was Terrible, spent over 45 min to process.

Tom Pinou 
Rating:
5.0

Customer did not leave a comment.

SUSAN HILL 
Rating:
3.0

The ramp is broken, it pulls completely off the truck. It fell on two family members when it was being pulled out for the first use. Thankfully nothing was broken, but but had pain for a few days.

Joyce Whay 
Rating:
2.0

I rated this location low and would not recommend this location to anyone due to the lack of respect shown to me by the employee. I am unsure her name as she never greeted me nor provided her name. My U-haul rental was a last minute rental and the woman seemed completely irritated that I was there. I understand it was towards the end of the hours of operation and it may have been a long day for the woman. However, she was rude throughout the entire experience. I will avoid this location if I need to use U-Haul services in the future.

Brittany Randall 
Rating:
5.0

Thanks for taking of us.

Richard Nehrling 
Rating:
3.0

No assistance or help in hooking the trailer up. They came out and took a picture after I backed up and hooked it up myself. Usually at least a uhaul person helps me back up to the trailer to get the ball aligned.

John Whalen Jr 
Rating:
5.0

Nothing I can think off right now. Keep up the good work

The Boys and Gir Of the Northern Neck 
Rating:
5.0

Check in was a nightmare, took 30 min between the app and website being so slow. Had to call customer service.

Misty Mount 
Rating:
3.0

Truck was not clean inside cab had ashes on cup holder and a drink had spilled on cup holder.

Kelly O'Toole 
Rating:
4.0

Customer did not leave a comment.

Daniel Strittmatter 
Rating:
5.0

Customer did not leave a comment.

Teresa Montgomery 
Rating:
5.0

Customer did not leave a comment.

Martin Corcoran 
Rating:
3.0

Customer did not leave a comment.

Charles Peterson 
Rating:
3.0

Your phone based app for checkin/checkout is slow, unreliable, and crashed several times in the almost half hour that I attempted to use it.

Steven Goldfarb 
Rating:
5.0

Very easy to reserve online and check in before hours on the app.

PENNY HALL 
Rating:
4.0

Customer did not leave a comment.

Guy Dunson 
Rating:
2.0

I had a hard time finding the locked box for the key. Parking lot where the vehicle was parked was next to an old vehicle and had fluid over the ground.

Joyce Clarke 
Rating:
3.0

Better running vehicle

Fay Roane 
Rating:
5.0

Customer did not leave a comment.

Tabitha Caine 
Rating:
4.0

Customer did not leave a comment.

Nanci Reaves 
Rating:
3.0

It was a clothes store that also did Uhaul. Had to do everything myself after driving 30 minutes to return it.

Robert Greenwalt 
Rating:
2.0

Customer did not leave a comment.

Shelly Donaldson 
Rating:
4.0

Customer did not leave a comment.

Sharon Cooper 
Rating:
4.0

Customer did not leave a comment.

Sharon Cooper 
Rating:
4.0

You put a lot of emphasis on returning the truck with the same amount of gas as was in it when picked up. My truck was at 3/8 of a tank. I returned it at 1/2 full. Don't you owe me a refund of 1/8 of a tank, especially considering the size of the tank?

BILL WALLACE 
Rating:
1.0

Offer wifi when having a customer pick up using mobile pick up and return because it took 36 minutes to retrieve the key for the truck rental because I was busy walking around your lot looking for service. Never again will I use mobile Pick up, I’ll just go to Home Depot instead

Jordan Bach 
Rating:
5.0

The U Haul office is located inside the Peace Frog shop and has a delightful "chill" vibe. Nothing seemed urgent or stressful and everything went smoothly. The location is perfect and I would recommend them and use them any time.

Lois Shaw 
Rating:
5.0

Customer did not leave a comment.

greg Strader 
Rating:
4.0

Make sure there is plenty of gas in the truck.

DAVID MICHAEL DREXLER 
Rating:
5.0

Customer did not leave a comment.

Crystal Harris 
Rating:
1.0

Representative should not deal with customers. Had no communication or customer service skills. Did not know what charges were. The h-haul app didn’t work at that location, probably due to cell coverage. There was no key drop box.

Thomas LINTNER 
Rating:
4.0

Customer did not leave a comment.

Riveh treasure Treasure 
Rating:
4.0

Nothing! Everything was well done!!!

gary westfall 
Rating:
5.0

Customer did not leave a comment.

Salvatore Bavuso 
Rating:
3.0

This van was not clean in my opinion but maybe for the use of moving it was deemed acceptable. Regarding UHaul...this was NOT my first location for pick up and the correct location was where I was supposed to get a truck. Due to the lower height on the van I had to make more trips due to taller furniture pieces and was charged alot more mileage as a result. PLUS the final location of pick up (Peace Frogs) had 3 moving vans 10', 15' and 26, parked the entire weekend. Why would I not be permitted to rent one of them when I asked multiple times? Very poor customer service on the UHaul End, NOT Peace Frogs.

Britta Carpenter 
Rating:
5.0

Had no issues for the total trip and rental.

Glenn Blanchette 
Rating:
4.0

Easy as pie to drop off.

Michael Hansen 
Rating:
5.0

Customer did not leave a comment.

Michael Richardson 
Rating:
5.0

Customer did not leave a comment.

CLYDECARROLL RILEE JR 
Rating:
3.0

The u haul we rental was dirt in the cab and the back. Plus the outside the truck look like it not be washed in a long time . I have rental uhaul in the past and never never saw a dirt truck like this one was. I have picture of how dirt the inside or the cab and back was. It's no sense of this truck been dirt.

jackie Roghelia 
Rating:
4.0

Overall the van was clean except the window was dirty and there was no windshield fluid. I had to drive to a gas station to clean the windshield.

Joseph Amabile 
Rating:
1.0

Be honest in your price. I called and explained what I needed and asked the price. For a 5x9 trailer one what are you doing today for 24 hrs I was told it would be 25.00. I sent my son to pick up the trailer and pay for it with my credit card I was charged 277.00. That’s not honesty at all. I was lied to by the people there and uhaul should make it right. The folks at Jc hardware in Pineville wv. Tried to help me to reduce this but couldn’t. You’re liars and dishonest. I’ve rented several times from uhaul. I will never again unless forced under extreme circumstances. You should be ashamed.

Joshua Jones 
Rating:
3.0

Uhaul person Michelle does not know fractions properly and its always in the back favor of them when it comes to gas. Check it in at 1/4 she puts ,125 an 1/8. Take out truck at 1/4 she says it was 3/8 which was our gas from day 2 of rental when we changed payment choices now we have to wait a few days for a district manager to refund her mistakes. No recommendation from us would be good. You can not have a person doing uhaul rentals and not know there fractions. I can only imagine how many people just didnt care but when i make a point to perfectly leave gas how i found it, im disappointed.

Heather Kvaternik 
Rating:
4.0

Customer did not leave a comment.

BRENDA SON 
Rating:
5.0

Customer did not leave a comment.

Peter Friedman 
Rating:
5.0

Customer did not leave a comment.

Brian Altland 
Rating:
5.0

Put up with my endless questions and phone calls - excellent staff! Allowed me to park truck on lot until storage unit opened on Monday. So grateful for that. Easy return process. Highly recommend

Lynne Blankenship 
Rating:
4.0

Customer did not leave a comment.

antonio jeonerine 
Rating:
4.0

Customer did not leave a comment.

Kelly Otoole 
Rating:
5.0

Took me a minute to find key box

Craig Bailey 
Rating:
5.0

The cargo van was dirty inside and out. In particular, the cab seats were dirty and unvacuumed.

Whittier Brown 
Rating:
2.0

Customer did not leave a comment.

John Evans 
Rating:
4.0

Customer did not leave a comment.

Patricia Woller 
Rating:
5.0

Customer did not leave a comment.

Tashia Elmore 
Rating:
4.0

Customer did not leave a comment.

Tom Field 
Rating:
3.0

Check and clean the rear of the truck next time mine was trashed with animal pads and other garage.

Glenn Nix 
Rating:
4.0

Customer did not leave a comment.

Andrew Parrish 
Rating:
5.0

Very friendly and accommodating. Rental process was quick and painless

Adam Panholzer 
Rating:
5.0

Drop off went smoothly and instructions were clear.

Brock Walseth 
Rating:
1.0

Trailer had trash in it that I had to clean out, staff gave no direction for connecting trailer and didn't check it so trailer came off when I was driving down the road after I loaded it up. Would not recommend! Will be calling Uhaul to follow up!

Anne Payne 
Rating:
3.0

The pick up location left the appliance dolly out of the truck. They were closed when I picked up the van. This caused me to have to go back and get the dolly the next day, it cost me extra time and mileage.

Lisa Goodall 
Rating:
5.0

Customer did not leave a comment.

Johnnie Davis 
Rating:
5.0

Customer did not leave a comment.

Kim Denerstein 
Rating:
5.0

No 24/7 Phone Service available - closet one was Williamsburg VA 28 miles away.

Carl Reeves 
Rating:
5.0

Customer did not leave a comment.

William Nolley 
Rating:
5.0

Make sure the stores you allow people to rent from are open. This location was good and the people were nice but UHaul as a company is a joke. I was taken all over Gloucester county to get a truck that wasn’t the size I had reserved. I’ll never use uhaul again. Management should be ashamed of themselves.

Derrik Walling 
Rating:
1.0

when we went to get it the lady working there was very nasty. We even asked her if we had done something wrong! She wanted to be on her phone she was on it before we walked out the door! not a young lady either!

Christopher Hodges 
Rating:
4.0

Customer did not leave a comment.

Burwell Taylor 
Rating:
5.0

Customer did not leave a comment.

Sandra Brooks 
Rating:
4.0

UHaul rental is a sideline to the business at this location. The reps are not particularly friendly or helpful.

Whittier Brown 
Rating:
4.0

The after hours pick up and return using a cell phone was a little slow.when returning the truck a worker was in the office and made returning the truck easier.

Donald Garland 
Rating:
4.0

N/A

Michael Cook 
Rating:
4.0

Customer did not leave a comment.

Myra Grimsley 
Rating:
5.0

Great service pleasant to deal with

calvin mealer 
Rating:
5.0

Customer did not leave a comment.

Denise McCuistion 
Rating:
4.0

Staff and location was great, but appears U-haul could do more to support non-dealer locations.

John Maynard 
Rating:
2.0

I reserved my pickup in Yorktown Va, And the day before it was changed to Portsmouth, Va. (VERY inconvenient and costly). The next closest place was Gloucester VA. , and it was still costly but more convenient. I was given extra miles, but I had to spend more money in gas. It was also difficult to get people on the phone half the time.. The person at the drop off location said the same thing regarding getting someone on the phone… The truck worked perfectly , but scheduling and customer service was lacking in a big way!

William Parker 
Rating:
5.0

Customer did not leave a comment.

Andrea Bliley 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE COSTLOW 
Rating:
5.0

Both local offices were great to work with. The online ordering is a DISASTER.

Mark Emerson 
Rating:
3.0

They should of had my deposit in cash like it says when I returned the equipment

Dallas Thornton 
Rating:
3.0

After-hours drop-off was easy.

Brad Dugai 
Rating:
1.0

Truck was not clean. Equipment ran well but the back of the van and outside was very dirty

BRYAN TROTTER 
Rating:
4.0

Customer did not leave a comment.

hugh kraft 
Rating:
3.0

Customer did not leave a comment.

andrew menzies 
Rating:
5.0

Customer did not leave a comment.

Sara Grabowski  |  Overall Experience 
Rating:
3.0

Well maintained facility in a very convenient location, clean and well lit.

Will Miller  |  Reservation 
Rating:
3.0

I called ahead by at least 5 days to cancel the units.After renting at UHAUL online, I called the location directly to ask a question.They said they had no units in the size that I reserved. REALLY??

Natalie Monti  |  Reservation 
Rating:
4.0

Friendly staff, and a clean facility located in a safe location.

Will Miller  |  Reservation 
Rating:
3.0

Attendant seemed rushed though I was the only customer. Unit is clean.

Privacy Request  |  First Impressions 
Rating:
3.0

Good service. I was first email order but luckily I called to double check and they did have exactly what I ordered.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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