Customer Reviews for Parkway Exxon
(U-Haul Neighborhood Dealer)

938 reviews

1575 US 22   Union, NJ 07083
(Next to Lumber Liquidator on 22 West)

(908) 364-2176

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–6 pm

Services at this Location:

Contact Us

(908) 364-2176

1575 US 22
Union, NJ 07083
(Next to Lumber Liquidator on 22 West)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There was rice spilled on the passenger side floor

Robert oliver 
Rating:
1.0

When I returned the truck the person tried to charge me for driving 36 miles when I knew I did not and continued to argue there point and they ended up being wrong.

Robert Oliver 
Rating:
4.0

Include a minimum package of miles.

David Roguz 
Rating:
3.0

Truck is unsafe to drive Transmission does not shift smoothly but more important Steering wheel does not steer well In narrow roads the wheels don't keep steady Very unpleasant and stressful drive

ilana saporta 
Rating:
5.0

You need a very good actitud and friendly ,but always thank you very much 🙏🙏🙏

luz Vega 
Rating:
3.0

We all didn’t know what was going on

Xian Torres 
Rating:
5.0

The trucks say $19.99, but I paid $60.

karen jones 
Rating:
1.0

Customer did not leave a comment.

Isiah Casey 
Rating:
5.0

Customer did not leave a comment.

WILLAM JEAN 
Rating:
5.0

Customer did not leave a comment.

Semir Gutic 
Rating:
1.0

The attendee that helped me was pretty rude and gave me an attitude upon walking in. I usually wouldn’t complain but he was not surmise service friendly at all and I wouldn’t recommend or come back to this location again no matter how convenient it is location wise

Jasmine Williams 
Rating:
1.0

I rented the truck for almost 2 hours and he tried to charge me for 2 days. He’s a fraud!

April Harris 
Rating:
1.0

Customer did not leave a comment.

Jose Montijo 
Rating:
1.0

Customer service was not good

Nadir Brown 
Rating:
4.0

Customer did not leave a comment.

Scott Coapman 
Rating:
5.0

The gentlemen at the counter were polite, professional, and thoroughly explained the transaction.

Trevor Taylor 
Rating:
5.0

I really love everything about the U-Haul experience

Hakimah Austin 
Rating:
4.0

Easily accessible. Truck was clean.

Nancy Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Gehan Abdo 
Rating:
5.0

The system is very slow and it needs to be upgraded.

pavao bruna D 
Rating:
5.0

This location provided a great service within reasonable means. And I will come back when I need to rent a vehicle in the future. I’ll also give my recommendation to friends

Luis Carlos Gouveia 
Rating:
5.0

Easy location to pickup and drop. Check in agent was very friendly

Tom Johnson 
Rating:
5.0

The experience was good for what I paid. Mike and Raman explained every to me. Took good care of me through the process and made sure I got everything I needed.

Arif Riyad 
Rating:
1.0

The guy absolutely don’t know the customer service.

Sawadogo Adama 
Rating:
5.0

Customer did not leave a comment.

Michael Cooney 
Rating:
4.0

The customer service was very professional and made the process a little easier

Novetta Jones 
Rating:
5.0

Customer did not leave a comment.

Rafael Alpizar 
Rating:
5.0

We requested to reserve to rent a van 2-3 days before pick up but on the day of pick up the person said that he did not reserve a van but the box u haul. So maybe I would not recommend this place because of the issue.

Jonathan Cook 
Rating:
4.0

Customer did not leave a comment.

Trusharkumar Patel 
Rating:
4.0

Customer did not leave a comment.

JOHN GUIDERA 
Rating:
5.0

Great Service Friendly

Edward Gunia 
Rating:
5.0

I can’t think of anything, Customer service was excellent. They made sure explained everything to me in detail I had no questions because they covered everything and bringing back the truck was very easy. Will be using this location again.

Alicia Parejo-Thomas 
Rating:
4.0

Customer did not leave a comment.

Louis Maldonado 
Rating:
1.0

Returned 2 hrs late , out of my control traffice etc and was charged a full day extra . . . Never had this happen at no other location. No Courtesy at all .

Eli Fernandez 
Rating:
1.0

I was ROBBED AND TAKEN ADVANTAGE OF by the franchise owner…I was 11/2 hrs late and he charged me for two days and when I asked to take the truck and continued my moving refuse. For 17mls he TOOK $159+ …from $117 deposit for 30mls..IT WAS A VERY TERRIBLE EXPERIENCE AND I have be stopping by this gas station for over 3yrs.

Christian Nwosu 
Rating:
5.0

Customer did not leave a comment.

Gabriel Pimentel 
Rating:
1.0

Terrible customer service, u-haul representative really needs to lear to treat people professionally with a bit of courtesy. I regretted to talk with such person instead of doing the process online.

alexander espinoza 
Rating:
1.0

The men in the office were the rudest most awful people I’ve ever met they were so rude. Didn’t help anyone set anything up. Yelled at me when returning car and berated me for thinking I could park for 3 hours. Awful would never come back.

Erin Meixner 
Rating:
5.0

Super easy to get to.

Lizette Flores 
Rating:
5.0

Customer did not leave a comment.

Latonya Wright 
Rating:
1.0

My first time renting U haul and I had the worst experience. The rental rep was very rude, customer service was very poor. The rental rep. gave me false information over and over, fuel tank was one line away from full, I filled it the same before returning the van, and they ended up charging me for a full tank. Every piece of information was false and twisted. It was very disappointing

offiah DORATHY 
Rating:
1.0

Find ways to charge extra from customers

ching zhao 
Rating:
2.0

Driver side mirror was loose and fell off during my rental Blankets were dirty and one had been in use by the gas station attendant as a cushion for his chair It took over 30 min for me to get the truck as they had issues getting ahold of their manager to clear me while also only one person on duty whom was also working gas pumps and the store inside.

Kenneth Ginsburg 
Rating:
5.0

Customer did not leave a comment.

Benson Derois 
Rating:
5.0

Customer did not leave a comment.

Irakli Chalkahashvili 
Rating:
4.0

Customer did not leave a comment.

David Kidd 
Rating:
1.0

Customer did not leave a comment.

Domonique Louise Dalton 
Rating:
5.0

Customer did not leave a comment.

Henrik Ehrhardt 
Rating:
2.0

Customer did not leave a comment.

Yuko Oshiro 
Rating:
5.0

Customer did not leave a comment.

Priya Roberts 
Rating:
5.0

Customer did not leave a comment.

Margaret Lopez 
Rating:
2.0

Very unprofessional

Jennifer Bowen 
Rating:
5.0

Customer did not leave a comment.

Franci Marcelin 
Rating:
3.0

I had a great experience. I reserved everything on line, went to location, paid and drove off with exactly the size vehicle I reserved. The customer service I received upon arrival was great!

Doris Thomas 
Rating:
4.0

Customer did not leave a comment.

Derrick Miller 
Rating:
3.0

Customer did not leave a comment.

Gail Richardson 
Rating:
5.0

Customer did not leave a comment.

Peggy Walker 
Rating:
2.0

Customer did not leave a comment.

Abe Estiverne 
Rating:
1.0

Customer did not leave a comment.

Magdana Ceneus 
Rating:
1.0

They steal money from people and try to make you pay more of something you didn’t use

Ritline Francois 
Rating:
1.0

the vehicle without any problem the person who attends the place is rude, daring, disrespectful and xenophobic I will never return to this location, how unfortunate that a person like this belongs to a company like this

German Porras 
Rating:
2.0

Customer did not leave a comment.

andrew iuzzolino 
Rating:
5.0

Customer did not leave a comment.

Alberto Alves 
Rating:
1.0

The person did not explain all the hidden fees that you are actually charged with anything. They don't explain anything correctly they just try to get you for your money

April Santos 
Rating:
4.0

I would like the option to do a walk in. Thanks

JOHN BAPTISTE 
Rating:
5.0

Customer did not leave a comment.

Amina Abdurrahman 
Rating:
5.0

Customer did not leave a comment.

RAKESH KUKREJA 
Rating:
3.0

If vans have to be parked on edge of major highway then they should be backed in so that customers don't have to back out on said highway.

timothy Healey 
Rating:
5.0

The tire pressure light was on in the van. The dash showed that the pressure was just slighly lower in one time than the others. For my local move it was not an issue at all, but it is something that someone could have caught between rentals and put air in the tire at a minimum. Thank you.

Wendell Gray 
Rating:
5.0

Customer did not leave a comment.

Jose E 
Rating:
4.0

There was debris in the cupholders from the last use.

Raymond Persaud 
Rating:
2.0

Customer did not leave a comment.

Brian Barrera 
Rating:
3.0

Customer did not leave a comment.

Emill Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Martha Zapata 
Rating:
1.0

Clean there trucks and give more attention to customers.

AARON CLEMONS 
Rating:
2.0

First, when I was picking up my reserved truck the attendant on duty was not well informed on performing his job. I was being charged more than what my reservation stated. When I challenged this, he could not explain why. He made no attempt to get to the root cause, but instead told me several guesses of what it could be. When I asked him questions, he gave me wrong answers. For example, I asked him if the total included the hand truck, and he said no, but in fact it did. Second, when I returned the truck, the attendant on duty did not speak English which made executing the transaction very difficult. On top of this, he was rude, deciding to speak on his mobile phone during most of the transaction.

Sean Hewitt 
Rating:
5.0

Fast and easy to rent. The two gentlemen at this location were extremely nice and knowledgeable.

Katelyn Banks 
Rating:
5.0

You need to put the boys down

Herve Joseph 
Rating:
5.0

Keep doing what you doing

Antonio Lewis 
Rating:
5.0

Gave information over phone and everything was ready when we got there. Returning was great we didn’t have to wait long someone was there to put gas in it and get the haul. Thanks

Joshua Croskey 
Rating:
5.0

Customer did not leave a comment.

ROSEVELTT BUCKMAN 
Rating:
1.0

Worst customer service ever.

desir godson 
Rating:
5.0

I am a recurring customer. I reserved online and everything was quick and simple. Great service.

Athena Alsobrook 
Rating:
5.0

Customer did not leave a comment.

Khiry Alston 
Rating:
1.0

No good

LUIS VENDRELL-MOREL 
Rating:
3.0

They never asked if I wanted the safe move insurance, they just added it. I was suppose to receive a call to discuss this but I wasn’t contacted by company.

LARRY SANTIAGO 
Rating:
3.0

After driving about 12 miles on a rainy day, when I got to my destination after opening the rear gate, my furniture and my mattress were wet. Very disappointed with this rental…..

Orlando Ribeirao 
Rating:
3.0

Customer did not leave a comment.

Lisa Cook 
Rating:
5.0

Nothing.

Jovitor Delosreyes 
Rating:
5.0

Customer did not leave a comment.

MaryEileen Fay 
Rating:
5.0

Easy process

marisela coba 
Rating:
4.0

My customer service experience was great. Everything was fast and easy. I reserved online which made the process easy. The workers were pleasant and helpful. I would definitely use this location again.

Novetta Jones 
Rating:
3.0

Customer did not leave a comment.

Anita Purisch 
Rating:
3.0

Provide customer parking for short term rentals.

Jeffey Ziemieski 
Rating:
5.0

Customer did not leave a comment.

Burton Yount 
Rating:
3.0

Parking for customer

Quadee Cannon 
Rating:
4.0

Customer did not leave a comment.

Orlando Ribeirao 
Rating:
2.0

The guy at the front desk was lazy, unhelpful, and he made it perfectly clear through his actions and attitude that he couldn't care less whether we rented there or not. We won't be coming back to that location.

Dylan Lantigua 
Rating:
5.0

The rental agent was very helpful and courteous made it easy for me to get my vehicle and go

Wayne Rooks 
Rating:
1.0

The manager “Charles” was NASTY once he’d secured our rental - was impatient that we couldn’t immediately produce out prof of insurance (tho we’d just returned a UHaul truck to NJ - he was NOT nice (except on phone making reservation) - show up to get paneling truck & he was an a-hole! I had my insurance info, but he was so demanding/impatient he basically made us buy the insurance from UHaul - location there needs to have a kinder person -they had “stalking” staff watching everyone in quick mart/gas station - UHaul could do MUCH better with a more people-person (struck me as someone illegal & trying to steal MY information). His “shop” also was not kind to anyone buying anything - including bottles of water! No need for that in summer heat -but had a great experience w/UHaul nearer NJ airport returning 20’ truck - except left behind seat some baby spoons for our one & only granddaughter, but I will get over it…

Helen Hoffman 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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