Customer Reviews for Park Place Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

Kat was outstanding and really helpful but the team she was communicating with left me hanging with the use of straps just showed me a picture. Thank goodness for YouTube or I would still be there and not the U-Haul YouTube page

Rating:

3.0

I wish I could get a full tank of gas for my rental.

Rating:

5.0

The process of dropping off the truck was extremely quick and hassle-free.

Rating:

5.0

Nothing everything was really good

Rating:

1.0

They told me, “your trailer is the one on the hill”. The trailer was parked on a HILL, and they had NO wheel blockers to keep it in place. When going to lift the trailer onto the car, it hit the tailgate and has put a massive dent/scratches because it rolled down the HILL into the car. Very disappointed this location knew it was parked on a hill and did not have any wheel stoppers. When I told them this happened, the response was “this is where the customer left it and it is not our problem.” Would like to get this issue resolved asap. No help in loading or reimbursing for damages caused from this lack of care and service.

Rating:

5.0

Very professional

Rating:

5.0

The ladies In the office were outstanding.

Rating:

5.0

Lady was so sweet. Quick and easy service.

Rating:

5.0

Highly recommend, friendly staff.

Rating:

3.0

I arrived shortly before closing and asked to have my rental checked in before they closed, I was advised they would be out momentarily to check. I waited outside but no one came out, and when I tried to go back inside it appeared the staff had left for the day. Additionally the website and app were not able to let me do a self check in due to a location fault. For me this was inconvenient befits it meant the trailer was in limbo and still in my name for all of Saturday, Sunday, and Monday morning for what was supposed to be a 6 hour rental.

Rating:

3.0

Staff was friendly and made the experience easy going.

Rating:

4.0

Great customer service

Rating:

2.0

While the equipment was in working condition the truck smelled of smoke. This made for an unpleasant drive. Additionally, this location charges an after hours service fee beginning at 1pm on a Saturday despite the fact that I scheduled my return for 4:30pm ahead of time and dropped off an hour early (3:30pm). This charge was not disclosed at the time of pick-up. The fee is $20 which is entirely too steep for something of this nature. To be closed beginning at 1pm on a Saturday when most people are utilizing these services is wildly inconvenient and frankly makes zero sense for a business of this sort. Will not be using this location again.

Rating:

3.0

The lady that took care of me when i picked up the unit was AWESOME ! Very very helpful that was on 1/30/24 around 4:20pm When i returned the unit on 2/1/24 the agent a female different from the first time was the rudest I encountered in a while. I know it’s a storage unit place but she has no business having a job representing someone’s place of business. -10 in customer service ! Not wanting to check in my unit because she was “busy” but ready to close tje office at 3:00pm and rush out in her silver Ford Expedition!!!! VERY POOR SERVICE ON HER PART !!!!!!! Thank you for the lady’s that helped me when unit was picked up !!!!!!

Rating:

5.0

Buen servicio

Rating:

2.0

Personnel are disengaged and rude and not interested in helping the customer. "put the key on the counter and you can go" with a dour face was all I got. When I suggested that I knew I was over milage and needed a total on that, the staff member made it obvious she was put out to have to go out to the truck to check the mileage. An hour later after drop off was made, I got a call from the facility asking me when I was going to bring the truck in, so obviously the person working the counter earlier never checked the truck in, nor did she tell her co-workers that it needed to be checked in. The person who called me was genuinely surprised the truck was outside sitting in their lot and the key was already in the office. ALSO, AGAIN, I TRIED to use the UHaul App to check the truck in and it was totally unresponsive and useless. it could not connect and none of the button/links in the app worked at all for me to just check the truck in myself.

Rating:

3.0

The only problem I have is your price on mileage for round trip is higher than normal.

Rating:

3.0

1.) make the return process online easier to navigate. 2.) I found food, alcohol, and I’m not for sure what the other things were that were still in the vehicle hidden, once I was en route to my destination.

Rating:

4.0

It was strange and slightly inconvenient that the U Haul business hours were not the same as the hours of the storage facility they are partnered with (Park Place Storage). I showed up early to take care of my paperwork, but was told by the Park Place Storage employee that "U Haul" wasn't open for another hour. So I left and came back an hour later only to be helped by the very same person who told me that U Haul wasn't open an hour before. That was inconvenient and annoying. Other than that, the employee was very friendly and helpful.

Rating:

5.0

The only issue I had was there was not a jack to help put it on the truck

Rating:

4.0

Perhaps communication between the company and individual locations needs a little work. I reserved 2 furniture Dollie’s because I needed them. The location not having them upon my arrival made the move more difficult, time-consuming, and inconvenient.They were removed from the charges, but I still had to search who did have them and drive to get them.

Rating:

4.0

Have the store open a little bit late, closes at 1:00pm, another in San Marcos TX closes at 12:00 pm

Rating:

1.0

The trailer was parked on uneven ground. When you lift the hitch, the trailer would roll. We had a hard time connecting it to the ball. We had no one to help us. When I called the lady in the office, she said she was busy. We had to get the pigtail for the lights off another trailer.

Rating:

5.0

Latch on trailer flew open during transit. Lock was still engaged but hook had shook loose from bar.

Rating:

5.0

Customer Service was great! Pick up was easy and so was the drop off. Kathy was on point and knows her job! Thank you to the owner Merlin and Park Place Storage as a whole!

Rating:

1.0

The customer service agent was extremely rude and unprofessional. We rent with U-Haul fairly often and have never had an experience like this. We would not return to this location and will be writing a review on Google to warn others about this experience.

Rating:

5.0

After returning equipment to a different location and a bit of a hiccup with the place not doing paperwork in a timely manner. Laura was able to quickly resolve the matter. Laura provided excellent communication skills, demonstrated excellent problem solving skills and the best customer service.

Rating:

4.0

As the site and the owner site do not match their well so people who needing certain equipment like a dolly or specific dolly, and they did not have these dollies and told me they just don’t buy more because people steal them. I failed to understand how this problem is mine and not there. I was also told if I needed different equipment just go to Home Depot and Lowe’s. I think I’ll just go to Home Depot and Lowe’s for my needs for hauling in the future and I recommend others to do the same.

Rating:

5.0

Great n fast accurate customer service. I will recommend to my family n friends for sure.

Rating:

2.0

The price quoted online was not the price this woman charged me. No one helped me attach the trailer and I am 63 and have a bad back and I told her that.

Rating:

5.0

The staff at this location was the best. I will definitely recommend them to others.

Rating:

2.0

The lady in the office was not very kind or accommodating. Every response was an “ not my job” attitude. We don’t do that here! I got a 15 ft truck. Tow dolly and I wanted a hand truck but was told we don’t have those here. Once I hooked up my vehicle, I wasn’t comfortable with the 15 hour travel without having an expert look at it, she told me to call roadside assistant I did, and was told to drive to the nearest dealer.

Rating:

5.0

Customer service was great. Equipment was awesome. Great experience! Would use it again for sure.

Rating:

5.0

On the online U-Haul site, when I started my order and chose the truck size it said Guaranteed at this location. The other Kyle area businesses did not say Guaranteed so I did not choose them. However, this morning when I went to pick up the 26’ truck I was told they didn’t have any. I explained that the online site said Guaranteed! They said there was a 26’ truck in South Austin if I wanted that one? I couldn’t drive into Austin and besides, my movers were showing up and their time would start accruing. I don’t understand how U-Haul calls this a Guarantee? It clearly is not and your wording should be changed accordingly. I don’t know how you can misrepresent this to so many customers and no one has done anything about it? I have used U-Haul for a long time but next time I will look into other sources even if they’re more expensive. Being straight with customers means a lot to me and I am willing to pay for that honesty, especially since it’s so hard to come by these days. U-Haul is a large company and shouldn’t be treating people this way.

Rating:

4.0

the drop box for keys does not seem secure. I feel like anyone could use a wire or wire coat hanger and pull sets of keys out.

Rating:

2.0

Prioritize the Customer experience and ensure that there is atleast one attendant on site during business hours. The self serve option poses too many challenges and delays, so i suggest eliminating that altogether.

Rating:

5.0

Awesome customer service! Easy quick rental

Rating:

3.0

The young lady that helped us has anger issues. I would advise anyone that asks for uhaul recommendations- not to go to this location. Her behavior is not a good reflection on the uhaul experience. Other than her behavior, the trailer and experience was good.

Rating:

5.0

Very friendly and helpful !

Rating:

4.0

No issues. It went well.

Rating:

2.0

Customer service / employees very friendly. But I ordered my truck way in advance. One regular dolly, 1 appliance dolly, and 2 dozen blankets. They didn't have the appliance dolly, or 2 dozen blankets. The movers showed up 40 minutes late and seemed lethargic. They were very polite, and friendly, but no real hustle. For 22-year-old fit guys, they moved like slugs and one of them was on the phone way too much. They left 2 full SUV car loads full stating they had another job to go to that evening. I hired them for 6 hours and was willing to pay another hour to get the remaining things that could've fit on top with all the empty space. I was forced to go back and load up Sunday. We're talking rolled up rugs, ironing board, dining room chair, desk chair, terra cotta pots, and other flat items that could've surely fit. I managed to talk them into taking a few more items, but they said we had to leave. So, when we got to home to unload, pizza and drinks were waiting, and the unloading was super-fast with my 2 sons helping with misc. tasks to expedite the unloading. Also, when the movers called to reconfirm early in the week, they quoted additional 20.00 for gas and 25 for stairs, which had never been mentioned in previous conversations. I gave them 89.00 tip and fuel. Which was all the cash I had. All in all, what they left caused a huge inconvenience to me and other people who had to jump in to help. So, other then the individuals at UHaul office and the movers being kind and policy, the service sucked. Sorry, but I'm 65 and that was the roughest move, I've ever experienced.

Rating:

5.0

They were pleasant to talk to and helpful. When I called and said that I will have the storage unit cleared out and cleaned, cause my brother died, they understood and told how sorry she was to hear the news and that she will miss talking to him every month when he called to make the payment.

Rating:

5.0

None. Everything was perfect.

Rating:

5.0

Lauren was great! She explained drop off and made sure we had all the information we needed to make this process fast and easy.

Rating:

5.0

The vehicle wouldn’t start at one point. May have a battery issue

Rating:

5.0

Friendly and efficient service!

Rating:

5.0

Our overall experience including the guys that helped unload were way above our expectations!!

Rating:

5.0

Ease of drop off.

Rating:

1.0

Rude, lazy, stupid employees. Questionable charges on my bank account are currently under investigation by my bank. I will never use U-Haul ever again.

Rating:

5.0

Staff was very friendly and customer service was very good.

Rating:

5.0

Customer service was great! Kathy was very helpful from start to finish.

Rating:

4.0

Why was I charged an extra twenty dollars for checking in the truck when they are only open for four hours.

Rating:

1.0

Told me they had a 10’ truck over the phone but then told me i had to get a bigger truck in person and when i told them i didn’t need the truck they changed me anyway

Rating:

5.0

A gated parking lot so when you drop off truck! The truck is secured and as your dropping off we the people are a little secured as well!!

Rating:

5.0

Great drop off! Went so smoothly!!! Very professional staff!!!

Rating:

5.0

Very easy to do business with! Quick in and out.

Rating:

5.0

Staff is super friendly and accommodating. Highly recommend!

Rating:

5.0

Follow up to an I had an issue returning the equipment. I called the site on Monday and discussed the issue with Laura. She listened patiently and ensured me she would address it. Laura called back in the afternoon to let me know she had addressed the issue and I would be refunded promptly. I would definitely use this location again.

Rating:

3.0

This facility is Not a good reflection on U-haul Personnel there is not friendly or helpful. U-haul however, did correct the issues we encountered so this renews our faith in the long standing U-haul company

Rating:

5.0

No problems returning vehicle. Only thing was took awhile to get a receipt

Rating:

5.0

Park Place Storage was wonderful to work with and I will use them again . The only thing I would recommend is maybe a little more renting options, I was not able to find the trailer I needed and had to rent a larger trailer for a small job and pay more.

Rating:

5.0

Thank you for everything

Rating:

4.0

Always had a positive experience here!

Rating:

3.0

I requested an appliance dolly but never received one making my who experience a lot harder.

Rating:

5.0

Great customer service.

Rating:

4.0

Staff went above and beyond to assist me feel comfortable leaving my camper parked there. One time, because I am a novice and backed my little camper in crooked, they straightened it up without mentioning it to me. I appreciated all their help. Another time they assisted me by making sure my camper hitch was properly done so I would have no trouble going down the road. And this was the woman behind the counter! Good people! I am a 65 year old woman so perhaps they wanted to make sure everything was okay for me. They offered me an easier space to park in on the end of the row when it became available.

Rating:

5.0

I would like to tell thanks park place storage for the help and the service that they gave me, I been very satisfied and happy with my storages, 1000% recommended.

Rating:

5.0

Do not put your stuff here unless you want it to be deficated on by rats the size of Texas. My stuff was in this building for less than a month and hundreds of dollars worth of items were ruined by a massive rat that got in. Worst customer service ever. Not easy to pay bill. They don’t send out an invoice, and they have no emergency line for issues after normal business hours. We were trapped in the storage fence for over an hour and no one would pick up the phone. I finally got ahold of the owner by asking the lady behind the counter at the gas station and was told “you have to wait till Monday” I tried to talk to the man personally on the phone but he refused to listen to me. I drove 8 hours to clean out the unit on a Saturday and they had absolutely no one to contact when they are closed. I’m a single mom going through a divorce and this storage unit really inconvenienced me and cost me more than it should have.

Rating:

5.0

Merlin and everyone were so hrlepful. It was a pleasure to have had our RV stored here and I personally recommend the facility to everyone. Thanks for everything.

Rating:

5.0

I was not informed of a rat infestation in the building and my belongs were ruined. Would not recommend

Rating:

5.0

I stored my RV here for over a year and a half. The only issue I had was a rat infestation that ruined two of my walls. Other than this , which my RV was parked in the very back, I had no issues at all with the location, easy access and hours of operation. Whenever I do need to restore my RV I'm definitely checking with Park Place first.

Rating:

5.0

We moved due to the fact that every time we to pick up our RV we had an ant infestation. I put down ant grandules around the landing gear and tires but with weather and wind didn’t last and we ended up getting more ants. This past weekend when we got to our camping spot we doing thousands of ants. Several areas where they made nests. Etc. Our spot was next to a spot where a dog poop company had a dumpster so the ants had food and only needed a place to stay warm and out of the rain. Will not recommend this place to anyone.

Rating:

5.0

Well located and convenient, this storage facility has made it easy for us to access our storage unit over the past few years. I like that it is secure and they keep an eye on things there, this has made me feel safe when accessing our storage unit when I was alone. The office staff has always been friendly and responsive. Would definitely recommend this storage facility if you are looking for storage.

Rating:

5.0

They Are The Best!

Rating:

5.0

This was my first time renting a space. The staff was so helpful anytime I called or came by. They were always kind and made my experience with them absolutely lovely. The lot felt secure and I felt comfortable leaving my camper there.

Rating:

5.0

Staff was excellent and would go back when needed. I was very satisfied with customer service.

Rating:

5.0

This is a great location to store your RV…it’s near several RV dealerships for easy transport to service or maintenance. Thanks Park Place!

Rating:

5.0

Very pleased in every way with Park Place Storage. The office personnel was especially helpful.

Rating:

5.0

Lots of rodents in the place , insurance was not encouraged or notified of pest in order to purchase one, my furniture was affected badly by these. I left because of this and they still charged my card for it. On top of that because they don’t work on Sunday they broke my lock on Saturday when I told them I will go in the weekend, well I did go Sunday night and found they have locked me out of the facility. Very bad place.

Rating:

5.0

This place is very affordable and the staff is second to none. Very easy to get started and checking was a breeze. The owner is very handsome and friendly to boot. 5 stars!

Rating:

5.0

We have stored our RV for 12 years. Unfortunately the increase in rent forced us to move out.

Rating:

5.0

In my 3 years there I can't find any complaints about your services at all. The girls are very friendly and helpful. Keep it up. If I ever have the need for a storage facility, I will definitely will use you guys in a heartbeat, I highly recommended. Thanks, Nelida and Tom Eyster

Rating:

5.0

Great place, great staff, will definitely return for any future storage needs.

Rating:

5.0

Reserving online was super easy. Once reserved I received a call from the property manager right away to confirm reservation and what time I would be arriving to check in

Rating:

5.0

Merlin is awesome, helpful and very accommodating. Thanks!

Rating:

1.0

The young lady that contacted my was very rude . I was trying to ask her a question, and she keep cutting me off . I used to be a Storage Manager and never talk to a customer like she did ..

Rating:

5.0

Excellent!!!

Rating:

2.0

Rat droppings were everywhere when we were Moving out, If you decide to move to other unit they steal from you, the also took a unit we were using and jet said sorry. Crooks everyone of the staff.

Rating:

5.0

the people were very helpful and friendly. I'd rent storage from them again.

Rating:

5.0

Excellent service and great employees

Rating:

5.0

The owner was great...I was a little confused with the move out process, but other then that, very thing was great. Just for the record however...I moved out October 15th not November 12th

Rating:

5.0

Very helpful staff! Good facility!

Rating:

5.0

I had two units in the temperature controlled bldg. Merlin Freisenhahn is a fair person and I recommend his facility highly

Rating:

4.0

Everything went smoothly and Merlin was very efficient with getting us all set up.

Rating:

5.0

The staff was extremely helpful and courteous every time I came by. Everything was always clean as well.

Rating:

5.0

The staff was very helpful and accommodating. They checked on us multiple times during the unloading process.

Rating:

5.0

Staff was very professional and effecient