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Curtis H
Customer Reviews for Pana Save A Lot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make the app better more user friendly, actually work.
Scott HFirst off give a huge shout out to Eric for assisting with my reservation and then Adam took care of me during the rental process Over all great experience and great customer service will always go to this location for all my Uhaul needs thanks guys for the great customer service!!!
Adam CPrompt customer service. I was met in the parking lot as I drove into the drop off location. Very friendly and checked me in right away
michael rVery nice people at the drop off location. No problem at all
michael rDo right by your customers when they say something is broke and can’t take time to wait for a mechanic because you have to get home. The truck should have been in working condition but this issue with the fan was intermittent so when we left it worked and it actually was only 60 degrees.
Paul GEasily the best U-Haul dealer I’ve ever dealt with! They are knowledgeable and have always made me feel VERY welcomed here. Will definitely rent from Pana Save A Lot again!
ERIC MNothing I know of
Michael SKeep up the good work
Dan FTim was very helpful and easy to work with. Helped get the trailer connected to the pickup and came out when I brought it back. Great service!!!
John BNeed improvement on cost 128.00 for a few hours is costly I paid 35.00 in gas on top of it you shouldn't need to pay for gas and mileage at the same time thanks
James CExplained different sizes and rates. Assisted me on what best fit my needs. Nice friendly experience, very helpful and knowledgeable.
ROBERT SMr. Cloe at this location made returning the auto transport and the van so easy and stress-free. He helped unload the pick up and un-hitch the trailer. We are so grateful to Adam for all his help after a long, tiring trip.
Gary WPana save a lot awesome
Robert SEric was very courteous & professional! Small town friendliness.
GARY CTim was an excellent rep.
Russ PI wish I would have gotten his name, but the gentleman that works at the uhaul at the save-a-lot in Pana is awesome. Very nice guy and very helpful!
SCOTT FThose in charge of the UHaul service at save a lot were VERY helpful and knowledgeable and we will be using their services again in the near future.
Christina WYou need to charge for gas an then no mileage pay ,or have mileage pay an no gas double wammie on people that's just not right ..
DARRELL PWas very nice and helpful
Francis ENothing, Everything was great.
TAMERA PThe employee who helped me could not have been more professional! This was the easiest rental I’ve ever done. Would gladly work with Pana Save A Lot again!
ERIC MAdam Cloe was the associate who took care of my u haul drop off and he was amazing and super helpful!!!
Dianna SThe cup holders and console between the drivers seat and the passenger seat had coffee stains on it and was dirty.
RICK DCompensate people when you inconvenience them even if you have to give store credit. It is unacceptable to put people in that position on one of the most stressfully days of their life.
Robert Dyou drop off your keys with a cashier - when we asked him to clarify that we are turning it in today and a confirmation it was turned in - he really couldn't tell us anything other then he will give the keys to his boss. it wasn't until we got an email receipt that we knew what they had to say about turn in time and truck condition.
WILLIAM EDidn’t even check return mileage, utility cart, blankets.
Robert SThe manager was friendly and helpful.
Barry HThe guy who handles the u-hauls was very easy to work with, and me feel like a valued customer
Ken KThe radio antenna was gone could not listen to a thing all the way from Illinois to southern Georgia made for a long trip. The front tires were out of balance would shake going down the road.
Gary Kfuel gauge was a little sketchy, it didn't move after a bit while i was filling up. Ended up filling entire tank up even though I didn't use that much.
Derick WWhen I was called to confirm my reservation the woman was quite rude telling me that I had to pick one up in a completely different town when I told her that pana had the trailer that I reserved and she argued with me saying they didn't have one when I was there 10 minutes before. I went to the pana store and some different lady was nice and professional and I explained again that they had one and she said the trailer was not checked in and I went with the store owner and checked it in and picked it up the next day and I will rent from them again
Terry TOwner of the franchise was professional and the customer service was outstanding. Keep up the good work. My only complaint (minor) was that I had to wait in line for 10-15 minutes but on a nice spring weekend, that is sort of expected as it is good moving weather.
Joseph TThe customer service agent wasn’t abailable when I picked up the truck. He called and said he just left the keys in it because he had to go to the chiropractor. I was also charged for fuel when I shouldn’t have been.
Brittany WNothing. This location was great. The people at Pana Sav-A-Lot are always awesome to deal with. Thankful that they offer your services this location.
Richard R