great experience
Phillip V.
Customer Reviews for Pak Mail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service!
Kim R.Our experience was amazing. We had o pick up the vehicle late due to a snow storm, then drop off after hours. They were very accommodating. I would recommend to anyone. Traci
Traci W.Give instruction on how the fender folds down to be able to get in and out of their car when renting a full car trailer.
Dwain B.Very professional and easy to work with.
Conner H.Excellent Customer Service
Stephen F.I would have given a great review overall until I got phone call from who I assume was the owner after I dropped the truck off. Without even saying hello, he began accusing me of not returning equipment I didn't even rent. He told me I had handtrucks and multi dozen pads that I didn't return (I only rented one hand truck, an appliance dolly, and 1/2 dozen pads - all of which were returned with the truck -folded and cleaned.) After a minute of me running through what I had paid for and returned, he relented. Not the greatest experience. Maybe confirm what customer has what before accusing them of something.
Holly V.Headlights barely worked. Turn signals didn't work. Thankfully I used the truck during mostly daylight hours. Wouldn't want to have to drive it on unlighted streets.
Michael G.Good experience, easy process, friendly and helpful staff.
Krista M.The owner was very nice and polite.
STEPHEN R.My wife and I noted the vehicle was very clean and didn't smell bad. Good experience.
ERIC M.Make sure the correct lock is on the truck so it's easier for the customer to pick up and get a sign to let people know what store is the uhaul dealer
Andrew N.Very good service and and not very expensive. Abraham is very helpful!
PATRICIA C.The truck was very clean, but the steering was way off making it feel unsafe to drive.
MICHAEL Z.Overall Uhaul has taken a big step back. The equipment was dirty on the outside, relatively clean on the inside, the truck drove as though it needed to have maintenance performed on it. Our reservation was changed at the last minute to a new location and we were charged for the additional miles. The original price that we were quoted was at $.59 a mile and then we were charged $.69 a mile. feel like the entire process was absolutely miserable and a total scam from beginning to end. I will to never ever ever use U-Haul again.
Erik W.Very helpful employee
Charles K.The 24/7 application is a complete disaster. I had to call CS both picking up and dropping off and wait times were over 30 minutes.. will never rent from uhaul again
Matt E.Person at pakmail was fine
Eugene D.Everything is great. No improvement needed.
Wilford B.Fantastic rental! It was easy to set up online and the pick up and drop off was quick and easy. Thank you very much!
John B.The car had trouble starting. I wanted to explain this to the person who checked me out, but the store was closed in the middle of the day. The truck only had a quarter tank of gas, not convenient.
Shirley B.Abraham was helpful and nice. The van was missing a windshield wiper. It was probably stolen and is not necessarily the fault of the location.
Jason A.Excellent experience - very easy to use!
TIMOTHY M.My charges doubled for no reason or not a reason explained to me.
SPENCER E.Very nice
Hong T.The staff was very friendly.
Christopher L.Always helpful and courteous
Leland W.Very accommodating extremely helpful.
Stansell S.I have used this location numerous times. Always professional staff with well maintained equipment.
Matthew S.The owner at this location is always very helpful, friendly and professional. I will definitely return to this location in the future!
Wendi C.Send receipts on time, show better instructions, don't use 24/7 thing
Rustambek S.There was no room for improvement! Everything went flawlessly. I couldn't have been happier.
KRISTIAN G.Nothing I can think of. It was a good experience
James N.Truck's windshield was filthy, try cleaning it
Jim H.Great rental experience!
John Y.I am retired l asked for 19.95 a day truck but when l realized it was a bigger truck charged 29.99 l was so upset..l am also somewhat disabled and l live only off SSI so yes l was in thinking now why the key didn't fit the smaller truck only the bigger one l was tired and yes it was late in the day 4pm he closed @ 5pm ..l figured it out after l left dummy me not realizing the fees was for the next size up charge ..he had a 19.95 truck told him twice l was only moving two couches why l don't know all way around miscommunication about size of truck and l was not happy that l didn't catch what just what happened that l was charged more. I am a bit slow @ 64 years old...
bonnie M.Super friendly service and everything was smooth from check out to checking back in!
Scott B.Very friendly owner!
WAYNE J.Abe was friendly and helpful when completing the rental and upon return.
Chris R.You didn't have the dolly I requested and also I reserved a 20 foot truck two months before my move date and you called me two days before telling me the only thing available was a 15 foot.
CATLIN A.Abraham was very helpful, courteous and polite. He gave us the latest info on what UHaul offers and was not pushy. We appreciate his kindness and consideration of our time.
Theodore T.a 5pm Saturday drop off would have allowed me to completely finish my job...
Kimberly R.Friendly and helpful. Highly recommend this place
MARK G.Process was easy. Truck was there and ready for us. Guy was nice who gave me the key.
Kimberly W.The experience was very pleasant and simple
MOHAMMED I.Thank you
Julie C.Always efficient, fast and friendly service.
STEVEN H.park the trucks in a place where you are certain of good cell service. It took almost an hour to get the truck after we arrived at the lot. Also, stumbling around through an icy path through to the back of a strip mall is a very strange way to provide keys. All that's needed is a lockbox somewhere close to the trucks.
Ken J.