Customer Reviews for Pak Rat
(U-Haul Neighborhood Dealer)

895 reviews

7363 Lee Hwy   Chattanooga, TN 37421

(423) 296-9153

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(423) 296-9153

7363 Lee Hwy
Chattanooga, TN 37421

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lisa Roberson 
Rating:
5.0

Customer did not leave a comment.

MARLON EVANS 
Rating:
5.0

No problems.

Carol Taylor 
Rating:
4.0

Fully set up all pick up questions before you arrive. My phone would not acknowledge my location, because I had not allowed permission in advance. This delayed my pick up. Customer service was very polite on the phone helped me and extended my pick up time

Suzanne Bogan 
Rating:
5.0

Great, quick, knowledgeable service!

Kathy Reid-Papson 
Rating:
5.0

Parking for Uhual vehicles and customers vehicles is a little tight. I really appreciated the owners kind and friendly attitude. Thanks for a great experience.

dennis gibbs 
Rating:
5.0

Customer did not leave a comment.

Marvin Haliburton 
Rating:
5.0

Customer did not leave a comment.

Michael James 
Rating:
5.0

Great customer service!

BRENDA MYERS 
Rating:
5.0

Ideal location, less than a mile from I-75. The lot was well lit, sercurity cameras all over the property. And ideal place to rent Uhaul trucks as well. Great storage facilities and moving equipment.

Patrick Borbeck  |  Overall Experience 
Rating:
5.0

Thanks for everything. Much appreciated. See you when I come to storage.

Sue Hyatt 
Rating:
5.0

Customer did not leave a comment.

Dawn Curley 
Rating:
3.0

Customer did not leave a comment.

surekha sud 
Rating:
5.0

Great customer service friendly and efficient.

Luckey Coffman 
Rating:
5.0

Customer did not leave a comment.

Gregory Crum 
Rating:
5.0

Customer did not leave a comment.

Nolan Henrich 
Rating:
5.0

Unfortunately I don’t remember the Agent’s name but she was professional, helpful, friendly, very knowledgeable and courteous. We had a standing joke that every time I entered the building her phone would ring nonstop but even then she was pleasant, definitely the epitome of Great Customer Support! Thank you !!!

Florence Adams 
Rating:
5.0

Customer did not leave a comment.

Kerre Conerly 
Rating:
5.0

Customer did not leave a comment.

Harry Davis 
Rating:
5.0

Customer did not leave a comment.

Amilcar Womack 
Rating:
5.0

Nothing. Jamie was excellent and a real pleasure to work with.

Wendell Miller 
Rating:
5.0

Customer did not leave a comment.

William Hermes 
Rating:
5.0

Your U-Haul web page return site would not work last night. I change to allow location access and still. Tried multiple times to perform return on phone and laptop computer. Terrible process wasted close to an hour. Gave up

Philip Gilbert 
Rating:
3.0

We did not know, until we went to load up the truck from a storage in Georgia, that the back rear door was so hard to pull down.. my husband and I are 67 and 63. It took both of us, with everything in us to pull the door down to lock!!! We then had to unload at another storage, again having difficulty to close the rear !! I mentioned this to the lady in the office when I returned the truck, mentioning a discount of some sort to compensate for the problem we had!! She refused saying, she has mentioned this problem to the company, and no one has fixed! It was then, she put the truck out of order!! My husband and I feel we need to be compensated with something due to the place KNOWING the rear door was apparently broken!!

Wanda Jenkins 
Rating:
5.0

Customer did not leave a comment.

Ronnie Stratton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amelia Smith Fair 
Rating:
1.0

Customer did not leave a comment.

Patricia Parrott 
Rating:
5.0

The lady that assisted us in getting the truck was very courteous and helpful. I would definitely use this location again.

Angela Smith 
Rating:
5.0

Customer did not leave a comment.

Cynthia Coulson 
Rating:
5.0

Great service!!!

Jason Granneman 
Rating:
5.0

Customer did not leave a comment.

Lisa Manghane 
Rating:
5.0

Customer did not leave a comment.

Dwight Lunsford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwight Lunsford 
Rating:
5.0

Customer did not leave a comment.

Reginald Poindexter 
Rating:
5.0

The truck is very old with lots of miles. It was hard to start and there is so much play in the steering system. It made it hard to stay in the lines for a better drive. It's probably ready to be retired. Gas milage was horrible...put more than I usually do when renting a uhaul. It's great to be able to have a truck to rent; but for a long haul I would not rent that truck. The staff were very helpful and kind and I appreciated that.

BRENDA KRESS 
Rating:
4.0

Customer did not leave a comment.

Larry Griffin 
Rating:
5.0

Customer did not leave a comment.

Frank Vitek 
Rating:
4.0

Inside of the uhaul floor was filthy. Everything that we picked up left black debris all over our hands. We ended up having to hose out the back of the truck before moving anything else. Also, tires should be looked at because the truck did not ride well.

Tiffany Richardson 
Rating:
5.0

Customer did not leave a comment.

David Dixon 
Rating:
5.0

Customer did not leave a comment.

Aaron Wallace 
Rating:
1.0

Customer did not leave a comment.

Matthew Kulbis 
Rating:
5.0

Very good customer service

Eddie Padgett 
Rating:
5.0

Customer did not leave a comment.

JERRY DETMAR 
Rating:
4.0

Customer did not leave a comment.

Alexei Svirida 
Rating:
5.0

Customer did not leave a comment.

Tracy Craddock 
Rating:
5.0

Customer did not leave a comment.

David Ballard 
Rating:
5.0

This is not on the particular return location, however, through the booking process, the price changed multiple times, making it very confusing. Next, I had 2 days to return the truck, but I returned it in approximately 5 hours. It would be nice to have a small early return credit since you could rent this out earlier. Also, I returned the vehicle with several gallons more than when I received it. Again, no refund. For $200 plus $100 in fuel for 5 hours, I would have like to have received a little something back. Thank you.

Philip Wirchansky 
Rating:
3.0

The lady who checked us out in Chattanooga was so friendly and helpful.

Owen Nelson 
Rating:
5.0

Customer did not leave a comment.

Nilsa Hamm 
Rating:
5.0

Customer did not leave a comment.

Pamela Whitten 
Rating:
5.0

The inside of the truck, not cab, had dried mud all over the floor and on the back bumper. We had to clean it before loading our furniture.

Susan Hart 
Rating:
5.0

It was a quick and easy pick up. No issues, and the representative was very helpful and pleasant.

William Alderman 
Rating:
5.0

Customer did not leave a comment.

Jenny Wine 
Rating:
5.0

Customer did not leave a comment.

Derothera Carter 
Rating:
5.0

Customer did not leave a comment.

Randall Cantrell 
Rating:
5.0

I had no wait person helping me was a true credit To your company

Anthony Lawless 
Rating:
4.0

Customer did not leave a comment.

Pamela Mull 
Rating:
5.0

Nothing to improve! The process was efficient and the young lady was pleasant and professional to work with. I’ll be back!

Thomas Saputo 
Rating:
3.0

The equipment was raggedy. Service was poor.

Montez Shackelford 
Rating:
5.0

Excellent and friendly service.

Andrew Strain 
Rating:
5.0

Customer did not leave a comment.

Mary Ann Hermosillo 
Rating:
5.0

Customer did not leave a comment.

Yanetta Bowman 
Rating:
5.0

Fast and friendly service

Teddy Luna 
Rating:
5.0

Customer did not leave a comment.

Linda Walraven 
Rating:
5.0

Customer did not leave a comment.

Steven Gastelum 
Rating:
4.0

Customer did not leave a comment.

Bruce Meents 
Rating:
5.0

Personnel courteous & friendly. Had moving equipment needed for move. Trucks were plenty & clean. After hrs truck return phone App for the over the weekend. Quick response to call inquiries. Will use this location again.

Maria Juarez 
Rating:
5.0

Customer did not leave a comment.

Catherine Billington 
Rating:
5.0

No comment

Judie Tripp 
Rating:
5.0

Customer did not leave a comment.

Richard Chastain 
Rating:
5.0

Thank You !!!

Michael Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald Poindexter 
Rating:
5.0

Continue to offer good customer service.

Debra Daniels 
Rating:
5.0

Great price and area. The place had a fence all around and the gate was actually closed at all times unlike other places so we loved that. Staff was always really nice too.

Guadalupe Ocampo  |  Overall Experience 
Rating:
5.0

We had the unit for years. Only in the last year did the door become a problem. Other than that, everything was fine. The staff was friendly and always helpful.

CATHERINE AKIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Wingate  |  Overall Experience 
Rating:
4.0

Staff was friendly, but the truck was disgusting. There was dog hair in the floorboard and seat. I did not look like it had ever been wiped down.

Charlene Cook 
Rating:
2.0

The truck was covered with dog hair and the cab smelled awful. One of the worst rental experiences that I have had with Uhaul.

Jason Vance 
Rating:
5.0

Customer did not leave a comment.

Laquetta Duckworth 
Rating:
5.0

Very helpful and nice !!

Kristie Brown 
Rating:
1.0

I was charged $123.00 for local move. He said they did not offer the 39.95 moves since Corona. On top of that. He said it was 1.00 a mile for any over 33 miles. I was charged 1.32 per mile. She then said I went 80 miles when my receipt states 48. When I called to complain, I said to the lady that I feel I was done wrong and that it sounded like someone needed lunch money. At that point she got smart with me. When I asked her name she absolutely refused to give it to me and told me she would make sure I would not get a refund!

Traci Wood 
Rating:
5.0

Customer did not leave a comment.

john perkins 
Rating:
5.0

Excellent customer service and easy to work with. I wish I would have checked here first for boxes... Price is good and boxes are stronger for only slightly more...

Tim Richardson 
Rating:
5.0

Customer did not leave a comment.

Matt Mcpherson 
Rating:
4.0

Customer did not leave a comment.

Merrill Perkins 
Rating:
5.0

Customer did not leave a comment.

Eric Washburn 
Rating:
4.0

Customer did not leave a comment.

Richard Hicks 
Rating:
3.0

Customer did not leave a comment.

Susan Wingo 
Rating:
5.0

Good place to store things. Staff friendly and nice to work with.

Carolyn Shilling  |  Overall Experience 
Rating:
5.0

I love Pak Rat Storage and rental. I got a 15’ truck to rent for a round trip move. The truck was clean, ran great, easy to drive, I couldn’t have asked for a better experience! They even had the truck maintenanced for me the day of pick up to ensure it was good to go! The folks were just super nice! I highly recommend and will definitely use them w/my next move.

Julie Moses 
Rating:
5.0

The staff are friendly and professional. I am glad I entrusted my items to there secured storage units. I would recommend them to anyone looking for a secure storage unit and friendly professional staff.

Quiana Edwards  |  Overall Experience 
Rating:
5.0

they are the best!!

Denise Alcantara 
Rating:
5.0

Customer did not leave a comment.

Bradley Bodine 
Rating:
5.0

Customer did not leave a comment.

ROBERT PIERCE 
Rating:
5.0

Overall great experience

George Bozeman 
Rating:
5.0

Very friendly staff. Happy with my van rental.

Herman Bernhardt 
Rating:
5.0

Customer did not leave a comment.

Jimmy Moore 
Rating:
5.0

Everything was excellent

Troy Brown 
Rating:
5.0

Customer did not leave a comment.

Philip Iannarone 
Rating:
5.0

Our home was hit by a tornado in April 2020. We needed a truck. Pak Rat has been helpful for the past two years. They found a truck for us if they didn’t have one available. I can’t say enough about how helpful and kind they have been.

WILLIAM MASON 
Rating:
5.0

This is the only U-Haul in chattanooga that is reliable, professional and easy to work with! I have had many bad experiences with other locations!! Thh be my are there best!!

David ALCANTARA 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mahon 
Rating:
5.0

Customer did not leave a comment.

Sherry Lewis 
Rating:
5.0

Customer did not leave a comment.

Bruce Foster  |  Overall Experience 
Rating:
5.0

Very quick and simple check in. Very easy to return and honest with the over all price

ANGELA TINKHAM 
Rating:
5.0

Customer did not leave a comment.

Rance Spelts 
Rating:
5.0

Customer did not leave a comment.

Philip Johnson 
Rating:
5.0

Nothing. I’ve used this location several times and I return because of the service and convenience.

Simone Kelly 
Rating:
4.0

Truck was not available at my first choice of location which made me pay for more miles than I needed. The fuel gauge was on fuel when I left. I went 26 miles total and put in 9 gallons of fuel when the pump clicked off. The gauge was well over full when I restarted the engine. So in two ways I had to pay more: more miles because truck not at my preferred location and more gas because fuel gauge not accurate. I hope these issues can be improved on.

MELODY WALLACE 
Rating:
5.0

Second time getting a uhaul from here and the workers always make it so easy and less stressful during a “stressful” time with moving! Will continue using this location to rent uhuals! Great experience!

JESSICA BIRD 
Rating:
5.0

Convenient location.

NEVIN HOLLINGSWORTH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane Doe  |  Overall Experience 
Rating:
5.0

Everyone was good to work with. Over all good experience.

Tim Ramsey  |  Overall Experience 
Rating:
5.0

The employees were very helpful with anything I needed. I would recommend this facility.

BRAD POTTER  |  Overall Experience 
Rating:
5.0

Helpful employees!

Kenneth Janke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE BOSTICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Supreme Restaurant Equipment  |  Overall Experience 
Rating:
5.0

This is a wonderful company an the people were very nice an friendly I will definitely keep them mind if I ever need them again...

Scherrie Johnson  |  Overall Experience 
Rating:
5.0

Very nice people to deal With. Only issue I would say is the drive in area needs to be fixed with more gravel. Big potholes.

BRENDA COMBS  |  Overall Experience 
Rating:
5.0

Great Facility to store your belongings securely

Donnamarie Wohlfahrt  |  Overall Experience 
Rating:
5.0

I rented a 10x20 unit for almost 10 years here. The facility was always gated and well lit. There were employees on site always during business hours and often after. The management was always kind enough to allow me to temporarily park a vehicle in a vacant spot if needed. Management was friendly and easy to deal with. I would recommend this place to others as well as use again for storage needs.

MATT KNABB  |  Overall Experience 
Rating:
3.0

We learned AFTERWARDS that even with onsite mgr & cameras they did NOT record nor see anyone cutting the lock and taking my stuff. "Sorry" doesn't replace my things or trust. Cameras alone are usless

Elizabeth Meade  |  Overall Experience 
Rating:
5.0

Thank you for being so friendly and accommodating to us. It was a pleasure doing business with you!

MARGUERITE BRUCH  |  Overall Experience 
Rating:
5.0

Looking forward to doing business again

Frank Martin  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff easy access

Neftali Luciano  |  Overall Experience 
Rating:
5.0

The staff were always so helpful and respectful.

Nicole Davis  |  Overall Experience 
Rating:
5.0

Had this unit for approximately 3 years, never had an issue with billing, getting into the unit and it always felt like our belongings were secure in this location. Staff is very courteous and nice.

JAY RUBRIGHT  |  Overall Experience 
Rating:
3.0

I moved into the Storage the first week of June 2018. I was given a Contract that was not Signed, or dated. The staff accused me of trying to live in the Storage unit; Ants in Unit.

Zakiyyah Waheed  |  Overall Experience 
Rating:
5.0

Great service and good guys to take care of my needs.

Martin Meckley  |  Overall Experience 
Rating:
4.0

The staff is wonderful, but the roads need repair and I'm sure all of this rain is not helping

JUDY BEEMAN  |  Overall Experience 
Rating:
5.0

Very nice and clean.

Privacy Request  |  First Impressions 
Rating:
4.0

The man working in the office was very friendly the area was clean.

Privacy Request  |  First Impressions 
Rating:
3.0

Area was clean and attendant was very helpful.

Privacy Request  |  First Impressions 
Rating:
5.0

Very friendly people and was able to move in same day as making reservation.

Privacy Request  |  First Impressions 
Rating:
5.0

Friendly staff, great prices, convenient location. Everything was great!

Privacy Request  |  First Impressions 
Rating:
5.0

Very customer friendly. Opened the facility for me after business hours. I would recommend them to others.

Privacy Request  |  First Impressions 
Rating:
5.0

Good locatio, excellent service.

Privacy Request  |  First Impressions 
Rating:
4.0

People were friendly and helpful, but we did not use their services. We found a closer storage unit.

Privacy Request  |  First Impressions 
Rating:
4.0

The manager was friendly and opened the unit for us. The facility was clean and easy to find.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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