Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fully set up all pick up questions before you arrive. My phone would not acknowledge my location, because I had not allowed permission in advance. This delayed my pick up. Customer service was very polite on the phone helped me and extended my pick up time
Suzanne Bogan
Rating:
5.0
Great, quick, knowledgeable service!
Kathy Reid-Papson
Rating:
5.0
Parking for Uhual vehicles and customers vehicles is a little tight.
I really appreciated the owners kind and friendly attitude. Thanks for a great experience.
dennis gibbs
Rating:
5.0
Customer did not leave a comment.
Marvin Haliburton
Rating:
5.0
Customer did not leave a comment.
Michael James
Rating:
5.0
Great customer service!
BRENDA MYERS
Rating:
5.0
Ideal location, less than a mile from I-75. The lot was well lit, sercurity cameras all over the property. And ideal place to rent Uhaul trucks as well. Great storage facilities and moving equipment.
Patrick Borbeck
|
Overall Experience
Rating:
5.0
Thanks for everything. Much appreciated. See you when I come to storage.
Sue Hyatt
Rating:
5.0
Customer did not leave a comment.
Dawn Curley
Rating:
3.0
Customer did not leave a comment.
surekha sud
Rating:
5.0
Great customer service friendly and efficient.
Luckey Coffman
Rating:
5.0
Customer did not leave a comment.
Gregory Crum
Rating:
5.0
Customer did not leave a comment.
Nolan Henrich
Rating:
5.0
Unfortunately I don’t remember the Agent’s name but she was professional, helpful, friendly, very knowledgeable and courteous. We had a standing joke that every time I entered the building her phone would ring nonstop but even then she was pleasant, definitely the epitome of Great Customer Support! Thank you !!!
Florence Adams
Rating:
5.0
Customer did not leave a comment.
Kerre Conerly
Rating:
5.0
Customer did not leave a comment.
Harry Davis
Rating:
5.0
Customer did not leave a comment.
Amilcar Womack
Rating:
5.0
Nothing. Jamie was excellent and a real pleasure to work with.
Wendell Miller
Rating:
5.0
Customer did not leave a comment.
William Hermes
Rating:
5.0
Your U-Haul web page return site would not work last night. I change to allow location access and still. Tried multiple times to perform return on phone and laptop computer. Terrible process wasted close to an hour. Gave up
Philip Gilbert
Rating:
3.0
We did not know, until we went to load up the truck from a storage in Georgia, that the back rear door was so hard to pull down.. my husband and I are 67 and 63. It took both of us, with everything in us to pull the door down to lock!!!
We then had to unload at another storage, again having difficulty to close the rear !!
I mentioned this to the lady in the office when I returned the truck, mentioning a discount of some sort to compensate for the problem we had!! She refused saying, she has mentioned this problem to the company, and no one has fixed! It was then, she put the truck out of order!!
My husband and I feel we need to be compensated with something due to the place KNOWING the rear door was apparently broken!!
Wanda Jenkins
Rating:
5.0
Customer did not leave a comment.
Ronnie Stratton
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Amelia Smith Fair
Rating:
1.0
Customer did not leave a comment.
Patricia Parrott
Rating:
5.0
The lady that assisted us in getting the truck was very courteous and helpful. I would definitely use this location again.
Angela Smith
Rating:
5.0
Customer did not leave a comment.
Cynthia Coulson
Rating:
5.0
Great service!!!
Jason Granneman
Rating:
5.0
Customer did not leave a comment.
Lisa Manghane
Rating:
5.0
Customer did not leave a comment.
Dwight Lunsford
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dwight Lunsford
Rating:
5.0
Customer did not leave a comment.
Reginald Poindexter
Rating:
5.0
The truck is very old with lots of miles. It was hard to start and there is so much play in the steering system. It made it hard to stay in the lines for a better drive.
It's probably ready to be retired. Gas milage was horrible...put more than I usually do when renting a uhaul.
It's great to be able to have a truck to rent; but for a long haul I would not rent that truck. The staff were very helpful and kind and I appreciated that.
BRENDA KRESS
Rating:
4.0
Customer did not leave a comment.
Larry Griffin
Rating:
5.0
Customer did not leave a comment.
Frank Vitek
Rating:
4.0
Inside of the uhaul floor was filthy. Everything that we picked up left black debris all over our hands. We ended up having to hose out the back of the truck before moving anything else. Also, tires should be looked at because the truck did not ride well.
Tiffany Richardson
Rating:
5.0
Customer did not leave a comment.
David Dixon
Rating:
5.0
Customer did not leave a comment.
Aaron Wallace
Rating:
1.0
Customer did not leave a comment.
Matthew Kulbis
Rating:
5.0
Very good customer service
Eddie Padgett
Rating:
5.0
Customer did not leave a comment.
JERRY DETMAR
Rating:
4.0
Customer did not leave a comment.
Alexei Svirida
Rating:
5.0
Customer did not leave a comment.
Tracy Craddock
Rating:
5.0
Customer did not leave a comment.
David Ballard
Rating:
5.0
This is not on the particular return location, however, through the booking process, the price changed multiple times, making it very confusing. Next, I had 2 days to return the truck, but I returned it in approximately 5 hours. It would be nice to have a small early return credit since you could rent this out earlier. Also, I returned the vehicle with several gallons more than when I received it. Again, no refund. For $200 plus $100 in fuel for 5 hours, I would have like to have received a little something back. Thank you.
Philip Wirchansky
Rating:
3.0
The lady who checked us out in Chattanooga was so friendly and helpful.
Owen Nelson
Rating:
5.0
Customer did not leave a comment.
Nilsa Hamm
Rating:
5.0
Customer did not leave a comment.
Pamela Whitten
Rating:
5.0
The inside of the truck, not cab, had dried mud all over the floor and on the back bumper. We had to clean it before loading our furniture.
Susan Hart
Rating:
5.0
It was a quick and easy pick up. No issues, and the representative was very helpful and pleasant.
William Alderman
Rating:
5.0
Customer did not leave a comment.
Jenny Wine
Rating:
5.0
Customer did not leave a comment.
Derothera Carter
Rating:
5.0
Customer did not leave a comment.
Randall Cantrell
Rating:
5.0
I had no wait person helping me was a true credit
To your company
Anthony Lawless
Rating:
4.0
Customer did not leave a comment.
Pamela Mull
Rating:
5.0
Nothing to improve! The process was efficient and the young lady was pleasant and professional to work with. I’ll be back!
Thomas Saputo
Rating:
3.0
The equipment was raggedy. Service was poor.
Montez Shackelford
Rating:
5.0
Excellent and friendly service.
Andrew Strain
Rating:
5.0
Customer did not leave a comment.
Mary Ann Hermosillo
Rating:
5.0
Customer did not leave a comment.
Yanetta Bowman
Rating:
5.0
Fast and friendly service
Teddy Luna
Rating:
5.0
Customer did not leave a comment.
Linda Walraven
Rating:
5.0
Customer did not leave a comment.
Steven Gastelum
Rating:
4.0
Customer did not leave a comment.
Bruce Meents
Rating:
5.0
Personnel courteous & friendly. Had moving equipment needed for move. Trucks were plenty & clean. After hrs truck return phone App for the over the weekend. Quick response to call inquiries. Will use this location again.
Maria Juarez
Rating:
5.0
Customer did not leave a comment.
Catherine Billington
Rating:
5.0
No comment
Judie Tripp
Rating:
5.0
Customer did not leave a comment.
Richard Chastain
Rating:
5.0
Thank You !!!
Michael Martin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reginald Poindexter
Rating:
5.0
Continue to offer good customer service.
Debra Daniels
Rating:
5.0
Great price and area. The place had a fence all around and the gate was actually closed at all times unlike other places so we loved that. Staff was always really nice too.
Guadalupe Ocampo
|
Overall Experience
Rating:
5.0
We had the unit for years. Only in the last year did the door become a problem. Other than that, everything was fine. The staff was friendly and always helpful.
CATHERINE AKIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey Wingate
|
Overall Experience
Rating:
4.0
Staff was friendly, but the truck was disgusting. There was dog hair in the floorboard and seat. I did not look like it had ever been wiped down.
Charlene Cook
Rating:
2.0
The truck was covered with dog hair and the cab smelled awful. One of the worst rental experiences that I have had with Uhaul.
Jason Vance
Rating:
5.0
Customer did not leave a comment.
Laquetta Duckworth
Rating:
5.0
Very helpful and nice !!
Kristie Brown
Rating:
1.0
I was charged $123.00 for local move. He said they did not offer the 39.95 moves since Corona. On top of that. He said it was 1.00 a mile for any over 33 miles. I was charged 1.32 per mile. She then said I went 80 miles when my receipt states 48. When I called to complain, I said to the lady that I feel I was done wrong and that it sounded like someone needed lunch money. At that point she got smart with me. When I asked her name she absolutely refused to give it to me and told me she would make sure I would not get a refund!
Traci Wood
Rating:
5.0
Customer did not leave a comment.
john perkins
Rating:
5.0
Excellent customer service and easy to work with. I wish I would have checked here first for boxes... Price is good and boxes are stronger for only slightly more...
Tim Richardson
Rating:
5.0
Customer did not leave a comment.
Matt Mcpherson
Rating:
4.0
Customer did not leave a comment.
Merrill Perkins
Rating:
5.0
Customer did not leave a comment.
Eric Washburn
Rating:
4.0
Customer did not leave a comment.
Richard Hicks
Rating:
3.0
Customer did not leave a comment.
Susan Wingo
Rating:
5.0
Good place to store things. Staff friendly and nice to work with.
Carolyn Shilling
|
Overall Experience
Rating:
5.0
I love Pak Rat Storage and rental. I got a 15’ truck to rent for a round trip move. The truck was clean, ran great, easy to drive, I couldn’t have asked for a better experience! They even had the truck maintenanced for me the day of pick up to ensure it was good to go! The folks were just super nice! I highly recommend and will definitely use them w/my next move.
Julie Moses
Rating:
5.0
The staff are friendly and professional. I am glad I entrusted my items to there secured storage units. I would recommend them to anyone looking for a secure storage unit and friendly professional staff.
Quiana Edwards
|
Overall Experience
Rating:
5.0
they are the best!!
Denise Alcantara
Rating:
5.0
Customer did not leave a comment.
Bradley Bodine
Rating:
5.0
Customer did not leave a comment.
ROBERT PIERCE
Rating:
5.0
Overall great experience
George Bozeman
Rating:
5.0
Very friendly staff. Happy with my van rental.
Herman Bernhardt
Rating:
5.0
Customer did not leave a comment.
Jimmy Moore
Rating:
5.0
Everything was excellent
Troy Brown
Rating:
5.0
Customer did not leave a comment.
Philip Iannarone
Rating:
5.0
Our home was hit by a tornado in April 2020. We needed a truck. Pak Rat has been helpful for the past two years. They found a truck for us if they didn’t have one available. I can’t say enough about how helpful and kind they have been.
WILLIAM MASON
Rating:
5.0
This is the only U-Haul in chattanooga that is reliable, professional and easy to work with! I have had many bad experiences with other locations!! Thh be my are there best!!
David ALCANTARA
Rating:
5.0
Customer did not leave a comment.
Jennifer Mahon
Rating:
5.0
Customer did not leave a comment.
Sherry Lewis
Rating:
5.0
Customer did not leave a comment.
Bruce Foster
|
Overall Experience
Rating:
5.0
Very quick and simple check in. Very easy to return and honest with the over all price
ANGELA TINKHAM
Rating:
5.0
Customer did not leave a comment.
Rance Spelts
Rating:
5.0
Customer did not leave a comment.
Philip Johnson
Rating:
5.0
Nothing. I’ve used this location several times and I return because of the service and convenience.
Simone Kelly
Rating:
4.0
Truck was not available at my first choice of location which made me pay for more miles than I needed.
The fuel gauge was on fuel when I left. I went 26 miles total and put in 9 gallons of fuel when the pump clicked off. The gauge was well over full when I restarted the engine.
So in two ways I had to pay more: more miles because truck not at my preferred location and more gas because fuel gauge not accurate.
I hope these issues can be improved on.
MELODY WALLACE
Rating:
5.0
Second time getting a uhaul from here and the workers always make it so easy and less stressful during a “stressful” time with moving! Will continue using this location to rent uhuals! Great experience!
JESSICA BIRD
Rating:
5.0
Convenient location.
NEVIN HOLLINGSWORTH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jane Doe
|
Overall Experience
Rating:
5.0
Everyone was good to work with. Over all good experience.
Tim Ramsey
|
Overall Experience
Rating:
5.0
The employees were very helpful with anything I needed. I would recommend this facility.
BRAD POTTER
|
Overall Experience
Rating:
5.0
Helpful employees!
Kenneth Janke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEPHANIE BOSTICK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Supreme Restaurant Equipment
|
Overall Experience
Rating:
5.0
This is a wonderful company an the people were very nice an friendly I will definitely keep them mind if I ever need them again...
Scherrie Johnson
|
Overall Experience
Rating:
5.0
Very nice people to deal
With. Only issue I would say is the drive in area needs to be fixed with more gravel. Big potholes.
BRENDA COMBS
|
Overall Experience
Rating:
5.0
Great Facility to store your belongings securely
Donnamarie Wohlfahrt
|
Overall Experience
Rating:
5.0
I rented a 10x20 unit for almost 10 years here. The facility was always gated and well lit. There were employees on site always during business hours and often after. The management was always kind enough to allow me to temporarily park a vehicle in a vacant spot if needed. Management was friendly and easy to deal with. I would recommend this place to others as well as use again for storage needs.
MATT KNABB
|
Overall Experience
Rating:
3.0
We learned AFTERWARDS that even with onsite mgr & cameras they did NOT record nor see anyone cutting the lock and taking my stuff. "Sorry" doesn't replace my things or trust. Cameras alone are usless
Elizabeth Meade
|
Overall Experience
Rating:
5.0
Thank you for being so friendly and accommodating to us. It was a pleasure doing business with you!
MARGUERITE BRUCH
|
Overall Experience
Rating:
5.0
Looking forward to doing business again
Frank Martin
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff easy access
Neftali Luciano
|
Overall Experience
Rating:
5.0
The staff were always so helpful and respectful.
Nicole Davis
|
Overall Experience
Rating:
5.0
Had this unit for approximately 3 years, never had an issue with billing, getting into the unit and it always felt like our belongings were secure in this location. Staff is very courteous and nice.
JAY RUBRIGHT
|
Overall Experience
Rating:
3.0
I moved into the Storage the first week of June 2018. I was given a Contract that was not Signed, or dated. The staff accused me of trying to live in the Storage unit; Ants in Unit.
Zakiyyah Waheed
|
Overall Experience
Rating:
5.0
Great service and good guys to take care of my needs.
Martin Meckley
|
Overall Experience
Rating:
4.0
The staff is wonderful, but the roads need repair and I'm sure all of this rain is not helping
JUDY BEEMAN
|
Overall Experience
Rating:
5.0
Very nice and clean.
Privacy Request
|
First Impressions
Rating:
4.0
The man working in the office was very friendly the area was clean.
Privacy Request
|
First Impressions
Rating:
3.0
Area was clean and attendant was very helpful.
Privacy Request
|
First Impressions
Rating:
5.0
Very friendly people and was able to move in same day as making reservation.
Privacy Request
|
First Impressions
Rating:
5.0
Friendly staff, great prices, convenient location. Everything was great!
Privacy Request
|
First Impressions
Rating:
5.0
Very customer friendly. Opened the facility for me after business hours. I would recommend them to others.
Privacy Request
|
First Impressions
Rating:
5.0
Good locatio, excellent service.
Privacy Request
|
First Impressions
Rating:
4.0
People were friendly and helpful, but we did not use their services. We found a closer storage unit.
Privacy Request
|
First Impressions
Rating:
4.0
The manager was friendly and opened the unit for us. The facility was clean and easy to find.