Customer Reviews for Advanced Packaging
(U-Haul Neighborhood Dealer)

790 reviews

6222 E 21st St N   Wichita, KS 67208

(316) 831-9835

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: 11 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(316) 831-9835

6222 E 21st St N
Wichita, KS 67208

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: 11 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Karolyn Cleveland 
Rating:
5.0

Nothing. No matter what I need you guys always come through. Thank you.

frederick meeks 
Rating:
4.0

Personnel was great. Very helpful and knowledgeable. Truck’ seat was not clean, full of dog hair.

Rommel Flores 
Rating:
5.0

Customer did not leave a comment.

Renee Razook 
Rating:
5.0

Customer did not leave a comment.

Cornelius Peters 
Rating:
1.0

I was unable to open the lock to get the key, as I was trying the mobile Pickup process. I waited for almost an hour for the store to open and when the owner got there, he pushed hard on the lock and it did open, and it just said it was rusted so have to push hard. No apology, no concern. I then asked if there was a large vehicle available as the one I got seemed small. He quickly looked said nothing was available and said I had to keep what I had. Never an apology, never a sorry about that, nothing,

Colby Resser 
Rating:
5.0

Edwardpollard

Edward EUGENE POLLARD 
Rating:
4.0

I would change the app in the return section to just give the information instead of "that was easy" customer comments or watching a video that starts with "download the app and login". I didn't think it was applicable to me and when the 2nd page said 'that was easy' from another customer's comments, I thought I was done so I just dropped the key in the box. It was only me thinking through it that I called in and had to close out the rental. The facility itself was a great experience as well as the call into the customer service dept. The app is a great idea but just needs a little clarity. Remember, we're moving, exhausted and not thinking at 100% clarity.... we need super simple. LOL

DEAN OWENS 
Rating:
4.0

Service was prompt and professional. No problem with the truck.

HERBERT CRAWFORD 
Rating:
5.0

Staff was very helpful and friendly. Highly recommend. Will definitely return to this location for any trailer rental need in the future

john Mihailoff 
Rating:
5.0

Customer did not leave a comment.

MARIE GYASI 
Rating:
4.0

Customer did not leave a comment.

Justine Tilson 
Rating:
5.0

Customer did not leave a comment.

SEAN Issa 
Rating:
4.0

Customer did not leave a comment.

Edwin Simpson 
Rating:
4.0

An of the truck was dirty and the windshield wiper fluid was completely empty causing me to have to stop and buy some

Scott Myers 
Rating:
4.0

Customer did not leave a comment.

Jennifer Hiller 
Rating:
5.0

I didn't see much room for improvement. They performed admiralbl

james barfields 
Rating:
5.0

Customer did not leave a comment.

Mitchell Johnson 
Rating:
3.0

No help was offered attaching the trailer to the car. It was dark and the employee just gave us the number, " there you go; go find it".

Kimberly Hurtig 
Rating:
5.0

Customer did not leave a comment.

garland steward 
Rating:
5.0

Customer did not leave a comment.

Aren Meas 
Rating:
1.0

My reservation changed 3 times without me making any of the changes. It changed the pick up location the morning of my pick up. The guy at the counter was just like oh I guess everything must of been booked which didnt make since then that my original reservation would allow me to book at the original location. The new place was 30 miles from the original which added an extra hour to my day plus paying for gas. My reservation also went from $290 to $316. It also changed my pick up method to in person when it was originally mobile and the store was closed so that added an extra 30 mins waiting in the parking lot for the store to open. Lastly it changed my drop off location to nowhere so after I got done moving I had to call back and find a place that was available for drop off. Disappointed with experience as previous experiences have been good.

Derrick Bongartz 
Rating:
4.0

Customer did not leave a comment.

Jesse Soto 
Rating:
5.0

Everything was great!

Diana Tillison 
Rating:
4.0

Easy pick up / easy drop off. Very friendly service!

Jim Hall 
Rating:
1.0

My key was not left in the key box. Was unable to obtain truck for use. Had to rent another truck from a different place.

Beverly Alvarez 
Rating:
3.0

He came across with a real attitude of you are bother to me.

James DeJong 
Rating:
5.0

Those guys were awesome. Got me in asked if I needed help and go me out. 1st Class Service.

Robert Thomas 
Rating:
5.0

Customer did not leave a comment.

Christiane Grabon 
Rating:
5.0

Customer did not leave a comment.

Noel craig 
Rating:
5.0

Customer did not leave a comment.

Lydia Morales 
Rating:
5.0

Customer did not leave a comment.

Meagan Young 
Rating:
1.0

Customer did not leave a comment.

Spencer Loeck 
Rating:
4.0

I had never rented a U-Haul before, the process was easy, and the cost wasn't bad. The staff was helpful. I will use this location again.

MICHAEL TAYLOR 
Rating:
3.0

Biz was closed Sunday, so had no interaction. How do they keep from having rental equipment stolen from the back of trucks when no one is there to accept them? No need to answer that one. Just mention it. Fyi

Ryan Wallace 
Rating:
5.0

Excellent service!

Eric Bonfiglio 
Rating:
4.0

You might have the individual that calls people be a little more clear when he’s explaining what’s going on as far as pick up and deliver reason returns

JERRY PLOECKELMANN 
Rating:
5.0

Windshield wiper broken on drivers side

Brooke Gehrer 
Rating:
5.0

One of my best experiences. Very courteous staff and everything was made so easy for us.

Muhammad Usmani 
Rating:
5.0

The workers there were speedy and very professional. Moving can be stressful so I Appreciated the stress free experience.

CHRISTOPHER WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Alex Nguyen 
Rating:
5.0

Customer did not leave a comment.

robert hollis 
Rating:
1.0

Customer did not leave a comment.

Jayda Thompson 
Rating:
3.0

So, the air on the truck stop working- know one talked of any type of refund. Truck was not clean. Cabin was dirty not cleaned out at all and neither was the hauling space.

Hannibal Griffin 
Rating:
2.0

They double charged us, refused to honor the contract. My overall experience with Uhaul is not good.

Robert Brock 
Rating:
5.0

Nothing. Continue working hard to provide customers the services that we need.

frederick meeks 
Rating:
5.0

Customer did not leave a comment.

Leverne Fields 
Rating:
4.0

I would not use the app to pick up the truck in the future. Very cumbersome and delayed my move today by an hour trying to get the keys. The truck was great and the hired movers were very professional.

Luke Ruziska 
Rating:
5.0

Customer did not leave a comment.

Pat Whitaker 
Rating:
2.0

Customer did not leave a comment.

Robert Brock 
Rating:
3.0

I was not shown how to use the truck. I had never rented or driven a moving truck before and had no idea where the lights were, windshield wipers, etc.

Olivia Gallegos 
Rating:
5.0

Customer did not leave a comment.

Nicholas Oldziey 
Rating:
5.0

Customer did not leave a comment.

KARL HESSE 
Rating:
3.0

Did not recieve the utility dolly.

Zachary Winegarner 
Rating:
5.0

N/A

WILLARD LEE 
Rating:
3.0

Don’t be charging extras on someone’s card when renting your equipment make a mistake corrected

Rhonda Burleson 
Rating:
5.0

The only issue I had was trying to return the rental truck after hours and the system will not share my location.

frederick meeks 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS GASKILL 
Rating:
5.0

Customer did not leave a comment.

Ellie Sixkiller 
Rating:
3.0

Have the equipment that was reserved.

ELLEN MCCARLEY 
Rating:
3.0

Customer did not leave a comment.

Lori Davis 
Rating:
5.0

Customer did not leave a comment.

Eric Quiroz 
Rating:
3.0

Customer did not leave a comment.

Sheila Officer 
Rating:
5.0

This was my second time renting from this location, and both times went well. Great service. Thanks!!! -Eric West

Eric West 
Rating:
5.0

Customer did not leave a comment.

Silver Nguyen 
Rating:
5.0

Customer did not leave a comment.

John Hawkins 
Rating:
5.0

Customer did not leave a comment.

Walter Brosch 
Rating:
5.0

The custom service was great and the price was affordable.

Kashia Burnett 
Rating:
5.0

Worked out great! Great customer service and flexibility with our return from a different state.

Chris Hogan 
Rating:
1.0

We had an awful experience with U-Haul. We will most likely be using another service for our next move. Very disappointing.

Isabella Staley 
Rating:
5.0

Customer did not leave a comment.

Tenesha Williams 
Rating:
5.0

Customer did not leave a comment.

ROGER FOSTER 
Rating:
4.0

Personal phone calls should not be taken in front of customers.

Joel Hatfield 
Rating:
5.0

Customer did not leave a comment.

Christina Winesberry 
Rating:
5.0

Customer did not leave a comment.

Brett McMahon 
Rating:
5.0

Customer did not leave a comment.

SUMMER JORDAN 
Rating:
2.0

Customer did not leave a comment.

SUMMER JORDAN 
Rating:
5.0

Staff was very friendly & there were no issues with the truck!

Amy Gibson 
Rating:
5.0

Nice people. Got me in and out fast.

Gregory Wells 
Rating:
1.0

Very rude young lady.

Calvin Knittel 
Rating:
5.0

The only problem was that the windshield was dirty with bug juice. Otherwise no complaints.

DANETTE MCCORT 
Rating:
5.0

Customer did not leave a comment.

STUART JAMES SCHAKE 
Rating:
5.0

Customer did not leave a comment.

Michael Calvert 
Rating:
5.0

Customer did not leave a comment.

Jed Holmes 
Rating:
5.0

Customer did not leave a comment.

Jay Warnick 
Rating:
1.0

Everybody at this location was wonderful except that we were told to go ahead and hook up our own pull behind Uhaul. We had not done this before so we pulled up to have the trailer checked and we were told it was all correct and we were good to go. We were ABSOLUTELY not hooked up correctly and the trailer came bouncing off our hitch about 2 blocks down the road. Thankfully the chains kept it from totally smashing in to a car beside us and causing a major wreck. We managed to safely drag it to a side street and then call the rental location. They sent the manger out to reattach it properly this time. This locations definitely gets a do-better slip.

NATALIE HERLOCKER 
Rating:
5.0

Keep doing a great job

Nora Hamdeh 
Rating:
5.0

Customer did not leave a comment.

Jed Holmes 
Rating:
5.0

Online reservation experience was easy. First time trying this location, since inventory wasn't available at my usual rental place. Check in clerk was friendly & helpful. (Although I had to wait a long time in line because she was helping someone with a complicated rental. It would have been nice if the two other employees who were just standing around nearby could have checked me in on the other register.) Van was pretty new and nice with lots of modern features. The after-hours check-in process was kind of complicated, but I do understand that it's "for my protection", so I'm OK with that. Overall,,a good rental experience.

Brian Lair 
Rating:
1.0

Customer did not leave a comment.

Nephi Rolando Escobar 
Rating:
5.0

The loading dock hinge was broken, it felt very unsafe to walk on it

Christine McKenna 
Rating:
5.0

Customer did not leave a comment.

Craig Chizek 
Rating:
5.0

Customer did not leave a comment.

valerie ferguson 
Rating:
3.0

Customer did not leave a comment.

SAIF KHAN 
Rating:
4.0

Customer did not leave a comment.

michael lietz 
Rating:
5.0

Customer did not leave a comment.

QUINCY Jarmon IV 
Rating:
5.0

Customer did not leave a comment.

Evan Jewell 
Rating:
4.0

No problems on this end.

Steve Crocombe 
Rating:
5.0

Highly recommend this location, people there is so nice, I forgot my phone at their location and when I got there to pick it up they had it on charge. Definitely coming back to that location ✅✅

Adbul Melhem 
Rating:
5.0

Customer did not leave a comment.

Christina Thomas 
No reviews have been submitted for this location.

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