Customer Reviews for Pack & Ship
(U-Haul Neighborhood Dealer)

1,127 reviews

101 W 2nd St   Yankton, SD 57078
(5 blocks East of HWY 81 on 2nd St)

(605) 668-5186

Office Hours

  • Mon-Thur: 9 am–4 pm
  • Fri: 8:30 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(605) 668-5186

101 W 2nd St
Yankton, SD 57078
(5 blocks East of HWY 81 on 2nd St)

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–4 pm
  • Fri: 8:30 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not a thing

Lottie V. 
Rating:
5.0

Friendly and knowledgeable staff

Cheri B. 
Rating:
4.0

Customer did not leave a comment.

Nannette T. 
Rating:
5.0

Customer did not leave a comment.

Charmeal N. 
Rating:
1.0

We did not receive the two 26 foot trucks were ordered. We got a 20 and a 15 so we had to move furniture into my sister's home for space. Problem #2 was we were asked to bring the truck back 19 hours early for another client. We hurried to unload it and get it down there to help someone else. We were told to give the key over and we said not until our contract was updated to show we weren't under contract for that truck any longer. The manager yelled at us on the phone. Then when we called into customer service we were told they were charging us over $800 for a day and half use of the trucks. That was corrected by customer service, but I'm shocked we didn't receive any discount or apology for the mess of a move we had. I work in customer service so I understand things happen, but this was the worst experience possible. Having to move things twice instead of once and being told by the manager that that wasn't an inconvenience to us.

Anthony Z. 
Rating:
5.0

This location was great. Our experience with the U-Haul distribution center was not.

Natalie S. 
Rating:
5.0

Very clean truck, easy to drive. Great customer service!

LISA K. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Lori H. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

Customer did not leave a comment.

Rebecca K. 
Rating:
2.0

The gas was lower than the paperwork. The guy was late opening the store and left the store before we even had time to say our differences

Shari V. 
Rating:
4.0

A very nice and knowledgeable young lady handled my puckup of the trailer. I was very impressed with het

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

dick T. 
Rating:
3.0

Only needed for Saturday, but was not able to get the truck until 10: 00 Saturday morning because of store hours? I asked if I could pick up the keys Friday before close, but still had to pay for two day rental. There is another Uhaul location in this area and will recommend that one to others, hoping that location might be more accommodating to the customer needs.

WESLEY D. 
Rating:
5.0

Customer did not leave a comment.

Darrell C. 
Rating:
5.0

Not much to improve, good equipment and knowledgeable, friendly service.

Lyle B. 
Rating:
5.0

Customer did not leave a comment.

Sara L. 
Rating:
5.0

Customer did not leave a comment.

Melinda C. 
Rating:
5.0

Customer did not leave a comment.

Harlan M. 
Rating:
2.0

Got my equipment late because owner didnt show up for work, and left it for his employee, who was stressed out about having to unexpectedly come in to work.

William J. 
Rating:
5.0

Pickup and drop off locations were excellent. My only complaint is that Uhaul needs to be more generous with the free miles.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Jessica O. 
Rating:
5.0

Very nice facility and wonderful staff.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Roger R. 
Rating:
4.0

Make your trucks safe to drive!

RENA R. 
Rating:
5.0

Would be nice to have talked to someone at the store

Brian J. 
Rating:
5.0

I had wrong information about how late they're open, but they called me the next day and got everything taken care of. Thanks 😊

NICOLE H. 
Rating:
3.0

I reserved a 6 by 12 foot enclosed trailer last evening with a confirmation number. When I got to the site they only had a 5 by 8 available and I was unable to transfer everything I wanted to. This means another trip on another day. Very disappointing!

Daniel M. 
Rating:
3.0

The location isn't the issue - it's everything that takes so much time to rent a vehicle.

Brenda G. 
Rating:
5.0

👍🏾👍🏾👍🏾

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany C. 
Rating:
5.0

Customer did not leave a comment.

AnneandTom B. 
Rating:
2.0

In pulling this trailer out of the lot after clerk's inspection, I had to maneuver because of some street maintenance. Upon coming back after the load, I had to pull in for inspection again and turning the dumb thing around with a uhaul truck parked in the way and a fire hydrant was a real chore. The clerk was rude.

Belinda V. 
Rating:
3.0

Customer did not leave a comment.

kurt F. 
Rating:
4.0

Customer did not leave a comment.

Jamie A. 
Rating:
5.0

Customer did not leave a comment.

Austin B. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

They wrote the fuel in tank was almost half when it was exactly at 1/4 of a tank I took picture, The inside was not clean & swept out, I didn't get paperwork when I picked up. & very slow to check back in. Was suppose to give me credit, which I don't know because I have not recieved my final bill.

alice B. 
Rating:
4.0

Customer did not leave a comment.

Donna H. 
Rating:
3.0

Currently, I am trying to resolve a billing mistake for my rental. I rented a trailer for a 24 hour period. I returned it before the deadline, and my invoice shows that it was checked back in at the office until after the deadline. Thus, my bill is twice the amount it should be, and it is taking time to resolve. I returned this trailer at 8:15 a.m. well before the deadline. Can you please help resolve this and credit my account? Thanks.

Travis V. 
Rating:
3.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
1.0

Customer did not leave a comment.

Laura F. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle R. 
Rating:
5.0

Great customer service from Vicki! I have rented many trailers from her over the years and never have a problem.

RICH S. 
Rating:
5.0

Customer did not leave a comment.

CURTIS O. 
Rating:
5.0

Uhaul mattress bags are about as worthless as it gets.

Michael P. 
Rating:
1.0

I've used this location to drop off Uhaul rental units a number of times and I've always come away from it with the same impressions: lazy counter person (the same person every time), no help to drop off the unit and just generally unpleasant

Larry R. 
Rating:
3.0

Customer did not leave a comment.

Lisa P. 
Rating:
2.0

Perform timely proactive maintenance on your rental equipment

Larry R. 
Rating:
4.0

Customer did not leave a comment.

Melanie D. 
Rating:
1.0

The management here is very rude. Hate going to this location!

Kim H. 
Rating:
5.0

Customer did not leave a comment.

Darel P. 
Rating:
3.0

Find someone else to run the place

Sadonya S. 
Rating:
3.0

The app wasn't operational for mobile pickup or return. I then received a email that our truck wasn't returned . When I questioned it I was told to go look myself for the key because the truck or the key wasn't there . In the end they mixed up and gave the uhaul to another customer before completing the return . No apologies on assuming we didn't return it though they did admit it was their fault

Sandy S. 
Rating:
3.0

Customer did not leave a comment.

Chuck G. 
Rating:
3.0

Someone noted my account saying I dropped my rental off a whole day late and I was charged for 2 days even after speaking to someone and letting them know I had it back before the rental period was even over!

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

Todd J. 
Rating:
5.0

I've used this location many times. The lady that runs the place is exceptional!

Natali T. 
Rating:
5.0

Customer did not leave a comment.

Yanelis T. 
Rating:
4.0

OUTSTANDING!!!

David D. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL FRANK Z. 
Rating:
5.0

Nice truck and nice lady.

Tait B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

VICKI B. 
Rating:
2.0

Had no contact with the location at all. They weren't open during pickup and we really needed help. When we cleaned out the truck we found drinks and paperwork left from previous renter. The overall experience was not good. Got notification the day before that we could not get the truck we ordered and had to go 35 miles out of our way to get one. Called support and was guaranteed that one was available at a closer location. Got there to pick up and it wasn't there. Called support and had to update to another truck and it ended up costing us more. Will not look at U-Haul for any future needs

Brett H. 
Rating:
4.0

Customer did not leave a comment.

Craig J. 
Rating:
5.0

We rented a 20-foot truck for 2 days and, at the original location I was sent to, no one was there to help until 20 minutes after my pickup appointment time. Then I found out they only had a 10 foot truck and the closest truck to match what I reserved was over 30 minutes away. The employees involved, especially Vicki B in Yankton, were able to get me a 15 foot truck in town for one day. I greatly appreciate their help and efficiency in salvaging a terrible situation. They went above and beyond. The system, however, almost failed me completely in a time sensitive situation.

Noah K. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
3.0

Customer service and cordiality needs improvement.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Darrell C. 
Rating:
3.0

The only complaint i have is i ordered a dolly and it wasnt available either way we made it work

Heather W. 
Rating:
5.0

I have no complaints

Barb L. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Dont rent out equipment that was reserved in advance

James K. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Have the trucks prior to arrival

Bonnie M. 
Rating:
5.0

Keep up the good work

Larry T. 
Rating:
4.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

The lady who helped with getting the rental truck was the most helpful and courteous person making for the greatest experience one could have at a U-Haul rental dealership. Needs to be more like her!

Jason G. 
Rating:
1.0

Girl was NOT helpful at all and we are senior citizens trying to unhitch the trailer. She absolutely offered no assistance. Did not even stick around while we were trying to get it unhitched. Very rough individual. No customer service ability at all. Sad!

Rick J. 
Rating:
5.0

If every location had a individual as helpful and courteous as the lady at this one then every encounter at a U-Haul place would be a great one

Jason G. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Friendly and helpful

KEN R. 
Rating:
5.0

Everything worked great and the customer service was excellent!!

Tracy O. 
Rating:
2.0

The lady who checked me in claimed she doesn't touch anything so she would not take the keys as per "her" covid policy. Yet she was not wearing any mask and was within 6" from my face talking to me. She asked if I had a dolly and blankets, i said yes and she told me to bring them in. We went outside and she had me tell her what the gas and mileage was. She did not walk around the vehicle of check the tires as per U-hauls policy. She asked me to open up the back and when I did she ordered me to bring in the blankets and the dolly claiming it's U-haul and not me-haul. I told her no that was her job. I did carry in the blankets and she told me to put them on a rack for her but I just dropped them on the floor in front of the rack. I fell this woman should NOT be in customer service.

Todd E. 
Rating:
5.0

Customer did not leave a comment.

Chuck L. 
Rating:
5.0

Great place. Wait time less than 10 minutes. Everything is nice and clean

Dennis E. 
Rating:
5.0

I called about trailer and they reserved it for me! Very easy to work with!

chuck L. 
Rating:
3.0

I was told to drop it off here so I did. Then on Monday I get a call from a towing company in Yankton that apparently also does Uhaul asking why the truck isnt there. This caused mt to have un-needed stress. Then I get charged almost $50 for going over mileage when all I did is go from pickup to my apartment to my house then to Yankton drop off I am very upset about this!

Bill K. 
Rating:
1.0

Elder female that was there at time of drop off was extremely rude.

Margarita M. 
Rating:
5.0

Customer did not leave a comment.

TOMAS E. 
Rating:
3.0

I ordered pads but there was not any. Not sure what happened except we had to change our date twice. Consequently some of the furniture did get scratched

Karen A. 
Rating:
5.0

Great service!

Jimmy C. 
Rating:
5.0

Customer did not leave a comment.

DON L. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
4.0

Really easy to reserve the unit. Definitely worth the price.

Sophia L.  |  Reservation 
Rating:
3.0

The storage unit was clean and easy to load.

KIRSTEN K.  |  First Impressions 
No reviews have been submitted for this location.

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