Customer Reviews for Pac Ship and More
(U-Haul Neighborhood Dealer)

93 reviews

102 W Chamberlain St   Kingsland, TX 78639

(325) 270-0519

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: Closed
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(325) 270-0519

102 W Chamberlain St
Kingsland, TX 78639

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: Closed
  • Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michelle Graham 
Rating:
2.0

Truck that is maintained properly. Also customer service could have not kept me on hold for 30-45 minutes to figure out problems with the app and picking up the truck.

Jessica Sanchez 
Rating:
5.0

Customer did not leave a comment.

Karen Fisher 
Rating:
5.0

Customer did not leave a comment.

Jim Collins 
Rating:
4.0

Customer did not leave a comment.

Gail Jones 
Rating:
4.0

A little hard to get large u-haul out of parking spot.

Kenneth Ridley 
Rating:
5.0

Customer did not leave a comment.

Faith Ellis 
Rating:
5.0

Wonderful smooth easy experience!

Michelle Diruggiero 
Rating:
5.0

Professional and exceptional service as always!

Benjamin Vessels 
Rating:
5.0

Nothing at all Judy and Team at Pac n Ship made our stressful time souch easier with Friendly, Professional and knowledgeable A + Service! We highly recommend this location for all your U-Haul, packing and shipping needs!

Benjamin Vessels 
Rating:
3.0

I rented a 15’ truck and there was a set location to pick up at Buchanan Dam. I get there and there are no trucks. Call U-haul and somehow I was never updated about the location of the truck. So far no problem I drive to the new location in Kingsland and the truck is there. I open the truck and guess what? No appliance dolly in it. Called Uhaul about 3 times and no one really seemed to care about it. I had to pick up a large fridge, a washer and a dryer and I really needed the Applicance Dolly. I had to call s family member to go to a Uhaul location and rent a dolly under their name because I wouldn’t have gotten to that uhaul store in time. At the end of the day I paid for a dolly on my reservation I never got. My family member paid for another dolly which we got. Not only was a lot of money spent but a lot of time which lead to frustration. Not very pleased with my experience.

Gustavo Pantaleao De Bittenc 
Rating:
5.0

Customer did not leave a comment.

Dennis Rhodes 
Rating:
5.0

Customer did not leave a comment.

Karen Mayberry 
Rating:
5.0

Great job. The staff was knowledgeable and helpful. I would highly recommend them.

MICHAEL SUTTON 
Rating:
5.0

Customer did not leave a comment.

Eugene Shipanik 
Rating:
5.0

bigger signs

Jeffrey Bottin 
Rating:
2.0

The truck had issues , it idled ruff when stoped probably needed tuneup. And made it use to much gas !

David Parker 
Rating:
1.0

Quite a bit more attention needs to be paid to the attention given in the initial rental process. I would term this a "rental from hell"!! The equipment was in perfect operating condition--absolutely no problem there. The extreme chaos in getting the paperwork and everything in order was totally mindblowing and completely unnecessary. The next time I have items to move, I will use my own Dodge pickup and make three separate trips before I go the rental route.

Bill Cornelius 
Rating:
4.0

The owner was very friendly and proactive. She helped me start the trip successfully.

Jose Cervantes 
Rating:
5.0

Great customer service on both ends! Great experience! Thank you!

Scott Craig 
Rating:
4.0

The truck was dropped off after hours so I didn’t have contact with anyone there. Thank you.

Nancy Riley 
Rating:
4.0

Customer did not leave a comment.

JERRY JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Jennifer Rawlinson 
Rating:
2.0

Customer did not leave a comment.

Eddie Wilson 
Rating:
3.0

I do not believe the issues with the equipment is the locations fault. They do not have the necessary equipment. UHaul should be responsible for the equipment.

Charles Huey 
Rating:
5.0

Customer did not leave a comment.

Alice Ripper 
Rating:
1.0

Hard to find and didn't feel safe. Furthermore, I've rented from Uhaul numerous times and this was by far my worst experience. I've had to make numerous calls to get refunds and my move was hampered because they did not deliver equipment properly as ordered. I would like to hear from someone in management about this poor experience.

David Gates 
Rating:
5.0

Customer did not leave a comment.

Doug Peacock 
Rating:
5.0

Pac Ship and More In Kingsland Texas was amazing. When my original reservation was unavailable at a different location, the PAC Ship team was so accommodating and helpful!

Kelli McCord 
Rating:
5.0

Smoke free uhauls would be nice. Rented truck and husband has athma.....we were able to use but smoke smell made it hard.

Sonya Ward 
Rating:
5.0

Judy was very professional and helpful with the paperwork . Thank you Hudy ,, I told her how unprofessional the staff was in San Antonio, San Pedro area!

GLORIA VAIL 
Rating:
1.0

I want to be called about this I'm extremely dissatisfied..the couple who rented it were great but extra outrageous charges after I already filled it to agreed level with my own money gas then charged for more gas and fees was un merited and wrong..also the truck is a death trap and I can give reasons why...not happy and want this fixed..I'm a regular uhaul and storage customers for 30 plus years I don't appreciate being taken advantage of or endangered or anything to this ..and that not how customers like me will ever come back or give a good review to others for..the truck was just a mark below quarter of tank we put gas in it to that mark and parked it immediately..then charged when we returned early and extra fee unfairly and uhaul was closed at night when left there because had work that day next on Saturday...where wasn't due till 1.40 or so that afternoon and returned night before and I'm not ok with being ripped off expected to pay another 70 80bdamn dollars are you kidding me do you do everyonevthis way for renting your trucks there ...please make this right and correct this immediately I don't owe no gas or fee for it...truck was very dangerous my family watch followed behind and mirrors can't see from or adjust brakes were shot bad very bad breaks and tires steering and I drive trucks trailers cars all the damn time!!@ the door was so hard open with out a big guy couldn't open on own with our prying it up high as could just get door to lift...it jerk and would go in out tow haul and truck took over its own steering to point so scary I wanted to not even get back on raod with full load coming back ..we parked it after gaming and took our family cars to finish move because uhaul was that bad to handle drive and stop..it's dangerous shouldn't be on the road poorly serviced used to hell and will kill someone reflected rented by your business..I'd hope you are fair appreciate being told honestly and aren't trying to rent to another soul till fixed..and charges above the agreement that was only apparently honored by me now left me very unsatisfied with the whole rental and safety to it..sorry but facts are facts and I hope you understand your ripping customer off that's been know well in area and what I do and been a customer very long time ...please fix this today when you read this

Shelia Mejia 
Rating:
4.0

Customer did not leave a comment.

Karen sTUEWE-bERRY 
Rating:
5.0

Customer did not leave a comment.

NATHAN HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Mike Adams 
Rating:
3.0

This place was ok but the WHOLE UHAUL EXPERIENCE WAS THE WORST CUSTOMER EXPERIENCE OF MY LIFE

Truman Crane 
Rating:
4.0

Customer did not leave a comment.

Eric Cashion 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Hawkins 
Rating:
4.0

Customer did not leave a comment.

David Hinton 
Rating:
3.0

Have run into this problem before but having/allowing place to leave personal vehicle seems obvious to me. Like in the place of the vehicle you're renting maybe...please consider this issue. The online renting was seamless! Thank you!

Lee Nelson 
Rating:
1.0

Customer did not leave a comment.

Ashley Ayala 
Rating:
4.0

Customer service was good,

David Hinton 
Rating:
4.0

Truck had a bad odor in the cab but was clean!

james stephenson 
Rating:
5.0

Only could keep it 24 hours had to take it back and we were not though. You need to send more truck to Burnet and Llano, Texas. A lot of people are moving here from Austin and other cities because we have good schools and safer here for Covid-19.

billie veach 
Rating:
5.0

Customer did not leave a comment.

Brenton Sewell 
Rating:
5.0

Reservation online was user friendly.

Liberato Pagaoa 
Rating:
5.0

Ms Judy was super nice and accommodating! Helped out with the online pick up! She was great!

Dinae Rogiers 
Rating:
5.0

Customer did not leave a comment.

Bruce Bolan 
Rating:
5.0

Customer did not leave a comment.

Jennifer Ramsey-Holleman 
Rating:
5.0

Customer did not leave a comment.

Jo Ann Baker 
Rating:
5.0

Make sure the gas is on the correct level it states before renting the u-haul truck.

Tamra Moreno 
Rating:
5.0

Moved my drop off from Burnet to Kingsland which was a big help. Burnet was 20 miles away from us and PAC was only 2 miles. Very nice.

Theresa Harrell 
Rating:
3.0

The 26 ft truck was very dirty. I would have hoped the truck had been sanitized due to the ongoing pandemic. The steering wheel and dash were very dirty. You could barely see out the windshield and the truck had no fuel. She said she would give me $30 credit since it was empty but it cost $80 to fill it up. I also ordered 7 dozen blankets for my furniture, she didn’t have enough and told me I could try and go to other uhaul to get them... I had prepaid for them too Very disappointing I am hoping uhaul will make good on this experience

Edward Hitchler 
Rating:
4.0

Customer did not leave a comment.

BRAD ZINK 
Rating:
5.0

Customer did not leave a comment.

Donna Helgeson 
Rating:
3.0

Customer did not leave a comment.

Westin Cross 
Rating:
5.0

Customer did not leave a comment.

Carlton Johnson 
Rating:
5.0

Customer did not leave a comment.

William Veazey 
Rating:
5.0

For my situation this rental was a terrific experience. The truck was exactly what I needed. It was very convenient and the service was exceptional. I recommend this rental pick up location as the best I have ever had.

David Learned 
Rating:
5.0

Thank you!

Karen Foulois 
Rating:
5.0

Customer did not leave a comment.

Eronie White 
Rating:
5.0

Nothing at all ...excellent customer service

Benjamin Vessels 
Rating:
5.0

Easy drop off and easy Information for return of uhaul equipment.

SUSAN KENT 
Rating:
5.0

Trucks need to be cleaned better. Need to explain to customers the online return process better. I was told to just park the truck and return the key in the box, then check the truck in online. Well checking a truck in online requires you to have access to the truck and be at the site. This was not communicated to me.

Kerry Burleson 
Rating:
5.0

I was tended to very nicely. Very professional and she went out of her way to help me go with everything I needed.

Justin Smith 
Rating:
5.0

Customer did not leave a comment.

Bradford Coleman 
Rating:
5.0

Customer did not leave a comment.

CORIN CHERRY 
Rating:
5.0

My experience was outstanding! It was Thanksgiving Day and I was in desperate need of a moving truck that day. The lady was super helpful, quick, responsive, efficient, patient, and friendly. She has made me a u-haul customer for life! Thank you!!!

Veronica Ruiz De Castilla 
Rating:
4.0

Bigger uhaul sign on the building.

Jim Biasiolli 
Rating:
4.0

Customer did not leave a comment.

Brian Greely 
Rating:
5.0

It was a very pleasant experience.

Juanita Lancaster 
Rating:
5.0

Customer did not leave a comment.

william reinhardt 
Rating:
4.0

Customer did not leave a comment.

Donald Krabe 
Rating:
4.0

Customer did not leave a comment.

Lindsay Migett 
Rating:
5.0

Nothing, Mrs Judy is a very kind women. I recommend the community to do business with her.

Janice Harris 
Rating:
5.0

Excellent customer service and assistance in meeting my moving needs. I would definitely recommend going to this Uhaul location.

Thelma Herrera 
Rating:
5.0

The original place that we had rented from didn't have the equipment we had reserved. So we had to go and find a place that had the equipment on our own. Nobody at the Burnet location and the kingsland location and the new Braunfels location knew how to find our reservation and or having the equipment we had reserved. The kingsland location just so happened to have the equipment and was pleasant to deal with the transaction.

Nicholas Wolfe 
Rating:
4.0

Customer did not leave a comment.

Jeff Scott 
Rating:
5.0

None

Diana Maiginez 
Rating:
5.0

Customer did not leave a comment.

Billy Pannell 
Rating:
3.0

More availability

Karla Monday 
Rating:
5.0

Need to fix the A/C in the truck.

Phillips Hay 
Rating:
5.0

Customer did not leave a comment.

rick barry 
Rating:
2.0

Inquire about the mechanical condition of the equipment when it is checked in and follow up on any complaints/problems. This rental had front suspension problems, (noise and hard to maintain a straight line on the highway. The rental person was not familiar with the software.

Janice Brownell 
Rating:
1.0

Customer did not leave a comment.

jimmie gibbs 
Rating:
5.0

Customer did not leave a comment.

Frederick Goenne 
Rating:
5.0

Thank you for making this an easy and friendly process..

Meloni Puishes 
Rating:
5.0

Customer did not leave a comment.

Melvin Porter 
Rating:
5.0

As always, Judy will go out of her way to make sure her customers are served well.

Richard Flood 
Rating:
1.0

The lady at the desk didn't listen to my request and it was really confusing.

Sandra Woods 
Rating:
5.0

Judy will leave no stone unturned to ensure you get the best equipment and service possible.

Richard Flood 
Rating:
4.0

Only problem was key was in the wrong lock box. But that was worked out

Gregg Fredrickson 
Rating:
5.0

Our church rented the 26' truck and we really enjoyed having it here in our small community. Mary Tillman

mary tillman 
No reviews have been submitted for this location.

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