Customer Reviews for PHN Services LLC
(U-Haul Neighborhood Dealer)

399 reviews

1705 S Lafayette St   Shelby, NC 28152

(704) 284-5330

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 284-5330

1705 S Lafayette St
Shelby, NC 28152

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent experience with both locations. Professional and knowledgeable employees. People of integrity, sure make a difference with companies.

Barry D. 
Rating:
5.0

Very nice accommodating employees from both locations, especially, knowledgeable and professional with all my concerns.

Barry D. 
Rating:
5.0

N/A

Timothy A. 
Rating:
4.0

Tracy was very helpful with dropping off after hours.

Marguerite M. 
Rating:
5.0

Tracy was great!

Shanon S. 
Rating:
3.0

N/A

Beverly D. 
Rating:
5.0

Customer did not leave a comment.

Sid M. 
Rating:
5.0

Nothing

Glenn S. 
Rating:
5.0

The owners at PHN are awesome. Nicest couple I've ever met.

Leslie M. 
Rating:
5.0

Uhaul that and a bag of chips!!!

Carol W. 
Rating:
5.0

Picked up smoothly

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Joan S. 
Rating:
5.0

Everything went as smooth as always.

Tony T. 
Rating:
5.0

Customer did not leave a comment.

Andrea R. 
Rating:
4.0

Customer did not leave a comment.

phil K. 
Rating:
4.0

I will need it again.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
2.0

It was questionable whether or not I was going to be able to leave with a loaded truck and Auto Hauler. The auto hauler was there but my car was not on it. Fortunately for me the manager was still on site to load my car. Had he not been there the person who made the arrangements was not capable of helping me load the car. And there was no one there the rest of the day. Also, the gas level was marked incorrectly. The gauge read between 1/2 and 3/4 but the sheet was marked 3/4 of a tank. I received a call from a U-Haul representative named Steven (or Stephen) who told me he would make it read at 1/2 tank and add 100 miles. He told me these changes wewre going in my rentals records, i.e. to follow my trip. More on that below.

Jim K. 
Rating:
4.0

I was given a truck with a dirty cab and then charged on the check in for cleaning even though I presented photos of interior upon pick up

Grace M. 
Rating:
5.0

Customer did not leave a comment.

DANA G. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
4.0

Customer did not leave a comment.

jared W. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
4.0

Customer did not leave a comment.

Adrienne B. 
Rating:
5.0

The woman at the pick up place was amazing. She is a superstar with customer service.

Robert R. 
Rating:
5.0

Ms. Easter was great~ Couldn't be better!

Gerry H. 
Rating:
5.0

Customer did not leave a comment.

cathy M. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Great customer service EXCELLENT

Latoya D. 
Rating:
5.0

Awesome, professional and so helpful!

victoria B. 
Rating:
5.0

Also had to fight to drop off here due to uhauls inability to follow simple directions. This was the agreed upon drop off location that uhaul changed to another state 45 minutes away.

JANPAUL R. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
5.0

Very friendly and courteous. They made our moving easy.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

SETH M. 
Rating:
5.0

Great Service

Aurther C. 
Rating:
5.0

Customer did not leave a comment.

Aurther C. 
Rating:
4.0

Super friendly staff and incredibly helpful. They seemed genuine in wanting to know that the equipment worked well for me and assisted me in backing the trailer up as I'm not as comfortable doing so myself

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Sherrese B. 
Rating:
5.0

Everything was great.

Amber E. 
Rating:
5.0

Customer did not leave a comment.

Bobbie E. 
Rating:
5.0

Extremely friendly and accommodating owners! I highly highly highly recommend using this place over any other. These people are wonderful and will go above and beyond for you.

Missy S. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Brandon N. 
Rating:
5.0

Lady at this locations was very informative and nice! Will rent from here again

Joseph P. 
Rating:
5.0

Excellent service. Went out of their way to assist. Thank you!!!

Pam L. 
Rating:
3.0

More lighting would have helped as we tried to upload a photo for the mobile drop off. Very dark.

Millicent K. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Great coustomer service. Would recommend to all! They even gave me a ride home!

Mark B. 
Rating:
5.0

Great service and clean vehicle! Much appreciated!!

Dominique T. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Devine appt. The office was closed on December 26 I was in the parking lot booking and didn't realize they were closed, a lady comes out and tells me to come in and finish my booking she noticed I was in the car taking a selfie trying to upload it, She told me they were closed today but she happened to stop by office briefly. She was a whole Blessing, very nice, and Full of Joy, She is an awesome worker.

Takina B. 
Rating:
4.0

I reserved the truck at a location in Boiling Springs, NC but had to go to another location in Shelby, NC to pick up and return. That some mileage to my trip that I did not anticipate,

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
3.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Unhooked my trailer upon arrival

hugh N. 
Rating:
5.0

Na

Antoinette H. 
Rating:
5.0

Customer did not leave a comment.

Gene M. 
Rating:
1.0

Stop cheating me out of there money we didn't go over mileage

Tikela B. 
Rating:
5.0

Customer did not leave a comment.

Shelly P. 
Rating:
4.0

Customer did not leave a comment.

Dewey A. 
Rating:
5.0

Great customer service

Antoinette H. 
Rating:
5.0

5 Star service and experience. I have used they're services before and they're always there for me to help any way they can. Thank You.

John S. 
Rating:
5.0

Customer did not leave a comment.

Cassandra M. 
Rating:
5.0

The first location I went to drop off truck was Smith street. They no longer take uhauls so this was a frustration point but the lady in Lafayette was super nice

jessica C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN O. 
Rating:
5.0

The service and professionalism was great the time required to check out and check in equipment was phenomenal! Would use them again.

Walton P. 
Rating:
4.0

change nothing, everything was great

Glenn F. 
Rating:
5.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

Very friendly and very helpful

Karen W. 
Rating:
5.0

Tracy was top shelf to work with. Thanks for all the help.

Joesph B. 
Rating:
5.0

Customer did not leave a comment.

Tyrone J. 
Rating:
5.0

Very helpful with pickup and instructions

Owen F. 
Rating:
4.0

Very happy with truck, furniture dolly and blankets. We have no areas to improve. Great experience.

William P. 
Rating:
5.0

Easy mobile pick up. Handled all online and through mobile. Clear and easy process.

Derrick T. 
Rating:
5.0

Customer did not leave a comment.

AMANDA J. 
Rating:
5.0

The owners were super helpful! They provided step by step guidance in fastening the trailer to the hitch, in the super humid weather! Made sure all equipment was operating properly, especially the lights. Very friendly, welcoming and polite and quick. There was no issue in returning the trailer sooner than expected. They helped un-hitch the trailer when we brought it back.

Andrea B. 
Rating:
5.0

We always go to this location when we need a UHaul. They have the nicest and most helpful service!

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

fredrick L. 
Rating:
1.0

The lady Tracy was nice, but the truck broke down and i really hoped that the location was better-prepared to assist when expecting vehicle being dropped off at their location. I was just less than 5 minutes from their location.

Merenda T. 
Rating:
5.0

Great people in the office Very thorough in explaining my information I will rent again from this location

Myrtle L. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

This place went the extra mile helping me with the trailer. He even changes my fuse in my truck when the signal light on the trailer was not working correctly, because of a bad fuse in my truck. I am grateful and appreciative for the support UHAUL gave me that HERTZ would not. Again, Thanks...my daughter 's wedding was a success because of you.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

Brenda Joyce G. 
Rating:
5.0

Transparency in charging.

Henry B. 
Rating:
5.0

PHN was great. Uhaul overall was awful.

Laura L. 
Rating:
3.0

When I got my receipt I noticed I was charged for the insurance which I declined when I set up the reservation. Someone added it without my knowledge, increasing my price.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

JANICE C. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

This location goes above and beyond to make sure not only are customers safe on the road but other people and their equipment!! Employees were VERY nice and knowledgeable! Thank you guys again

Michele B. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Absolutely not a thing

Chavus K. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

VICTOR D. 
Rating:
5.0

Customer did not leave a comment.

Roberto M. 
Rating:
5.0

Great customer service. Highly recommended this location.

Shelia M. 
Rating:
5.0

Everything was explained up front. No surprise charges. The rental truck was ready and had no mechanical problems.

Danny S. 
No reviews have been submitted for this location.

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