Customer Reviews for PCH Wheels LLC
(U-Haul Neighborhood Dealer)

1,772 reviews

1060 S State Hwy 46   New Braunfels, TX 78130

(830) 608-1975

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8:30 am–1 pm
  • Sun: 9 am–12:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(830) 608-1975

1060 S State Hwy 46
New Braunfels, TX 78130

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8:30 am–1 pm
  • Sun: 9 am–12:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A great experience!

Stephen Richter 
Rating:
5.0

Customer service was awesome at this location

Selestino Sauseda 
Rating:
5.0

Great customer service from the front desk employees.

selestino Sauseda 
Rating:
5.0

Very Professional and Excellent customer service

Pamela Betts 
Rating:
5.0

Excellent Service

Charles Betts 
Rating:
5.0

Great job

Michael Weathermon 
Rating:
5.0

Customer did not leave a comment.

marian whitlow 
Rating:
5.0

Customer did not leave a comment.

George Carroll 
Rating:
5.0

Customer did not leave a comment.

ANTHONY PEERY 
Rating:
5.0

Customer did not leave a comment.

Chiedozie Nwigwe 
Rating:
1.0

Call me

GUY FIELDER 
Rating:
5.0

All good! Thank you.

Janice McKinney 
Rating:
5.0

Customer did not leave a comment.

Kim Runkel 
Rating:
5.0

Customer did not leave a comment.

Sherry Ake 
Rating:
5.0

Customer service rep was friendly & helpful.

David Green 
Rating:
5.0

Dropped off and back on the road in less than 5 minutes

John McNeley 
Rating:
3.0

Truck was pretty beat up, it functioned, but thats all that can be said for it.

Michael Noble 
Rating:
4.0

Thanks Mr. Abraham he was very professional and kind to me and my family in Renting the Uhaul. Again Thank you

Robert Pratt 
Rating:
5.0

Customer did not leave a comment.

jack browder 
Rating:
4.0

Customer did not leave a comment.

joe williamson 
Rating:
5.0

the lady at the store was very help full , great att , very frendly great experince

Gus Lira 
Rating:
5.0

Person at the desk that helped me was very nice

Bobby Cook 
Rating:
5.0

Can't improve perfection.

Robert Craft 
Rating:
2.0

Won’t be going there again. In fact, don’t think I’ll be using uhall again after National customer service was no help. I’ll just stick with Penske

Patrick Devers 
Rating:
5.0

Customer did not leave a comment.

Chris Bowers 
Rating:
5.0

Customer did not leave a comment.

michael Dowda 
Rating:
4.0

All good

bruce ferguson 
Rating:
3.0

I was a little disappointed on the truck we had. No fault to the locations but it leaked mulitple areas inth the cab when we got rain and was obviously not the first time

Bobby Ehrig 
Rating:
4.0

Customer did not leave a comment.

Michael Rendon 
Rating:
5.0

Customer did not leave a comment.

Donald Landrum 
Rating:
5.0

Customer did not leave a comment.

J M 
Rating:
5.0

All good

bruce ferguson 
Rating:
5.0

Everything was easy and hassle-free.

koller kara 
Rating:
5.0

Customer did not leave a comment.

Norma Colbert 
Rating:
5.0

Signs or lighted signs on where to go to pickup/drop off equipment. When I went to website, I entered my vehicle and requested info I would need. I got hitch, insurance and trailer. When I show up, he did not have that I had picked up hitch, so he was going to charge me for one. I had my receipt on the phone and he cleared it. Then asked me about insurance on trailer. I said it was on my copy on phone. I evidently overlooked needing the adapter or it was not made clear that I would need one to use the trailer. Another added expense.

JAMES PALMER 
Rating:
4.0

There was limited packing materials is the only thing. They didnt have a dolly as ordered, but provided the appliance dolly in lieu. Very nice person there.

Martin Hickman 
Rating:
5.0

I rent from PCH Wheels, LLC about three to four times a year - they are convenient & friendly - never had an issue renting trailers from them. I would highly recommend them.

Julius Zatopek 
Rating:
3.0

Customer did not leave a comment.

Robert Lafleur 
Rating:
5.0

Customer did not leave a comment.

Gary Lange 
Rating:
5.0

Easy pick up! Opened on time, employee was very helpful and helped to hook up the trailer! Great experience - will recommend to friends.

Christiane Menelas 
Rating:
5.0

Customer did not leave a comment.

james codney 
Rating:
5.0

Customer did not leave a comment.

daniel cullen 
Rating:
4.0

In and out great !

STANLEY SMART 
Rating:
5.0

Outstanding service as usual.

Daniel Benavidez 
Rating:
5.0

Customer did not leave a comment.

Mary Saunders 
Rating:
5.0

Customer did not leave a comment.

BRENDAN McDonald 
Rating:
5.0

Customer did not leave a comment.

Lane Giffin 
Rating:
5.0

Customer did not leave a comment.

James Bullock 
Rating:
4.0

Customer did not leave a comment.

Harold Lee 
Rating:
5.0

Customer did not leave a comment.

Robert Humphrey 
Rating:
5.0

Customer did not leave a comment.

Andrea Besa 
Rating:
4.0

Customer did not leave a comment.

Charles Sims 
Rating:
2.0

Did not get the furniture blankets I paid for and the guy working did not have any hospitality. Was watching soccer while I was checking out the truck and didn’t seem to want to help at all. He didn’t even check to see if the blankets were in the back or anything. Just gave me the keys and showed me where the truck was parked and that’s it. Also wasn’t there when I dropped off the truck.

Ariana Gonzales 
Rating:
5.0

Sherry is the Best!!! The other uhaul in new braunfels sucks it's horriable on returning and always over charged!

Barbie Forester 
Rating:
5.0

Super easy!

Cecilia Ybarra 
Rating:
5.0

Customer did not leave a comment.

GARY HARLAN 
Rating:
4.0

Customer did not leave a comment.

mark vickery 
Rating:
5.0

That person in office might need more help.

arturo rodriguez 
Rating:
5.0

Great service

Jose Rivera 
Rating:
5.0

Customer did not leave a comment.

Bruce Jones 
Rating:
4.0

Customer did not leave a comment.

James Payne 
Rating:
5.0

Customer did not leave a comment.

MIKE CROCKER 
Rating:
5.0

I came a few minutes before 4 when they closed and the guy working, I didn't catch his name but he got me in and out quickly where I was able to rent a uhaul truck that was very much needed on a short notice I appreciate him taking care of me!

zaly bowman 
Rating:
5.0

Customer did not leave a comment.

REID MORTENSEN 
Rating:
5.0

Everything was tip top, the gentleman that helped us was very knowledgeable and polite and professional. All good!

joel romos 
Rating:
5.0

No issues. It was a quick and easy pick up and return.

Lia Mathieu 
Rating:
5.0

Customer did not leave a comment.

Teresa Herrle 
Rating:
5.0

Customer did not leave a comment.

Julius Zatopek 
Rating:
1.0

The communication with U-Haul during my experience was the worst of any company I've ever had to work with.

mike bECKER 
Rating:
5.0

Customer did not leave a comment.

Mark Harebottle 
Rating:
5.0

Everything was great

Sherry Kannard 
Rating:
3.0

I was unaware that I was charged insurance until I received the final bill. Was never told or asked about insurance.

frank chervinskis 
Rating:
5.0

Customer did not leave a comment.

Chris Duke 
Rating:
5.0

Customer did not leave a comment.

DEREK SEYMORE 
Rating:
5.0

No complaints. Staff was friendly and the transaction was quick

GABRIEL RUSSELL 
Rating:
5.0

The woman that works here is a hard worker and deserves all the stars for this review, next time I’ll try to remember her name but this location is my goto.

Kevin Centeno 
Rating:
5.0

Excellent staff and responsiveness to customer

Arnulfo Alanis 
Rating:
5.0

Customer did not leave a comment.

Tina Conn 
Rating:
5.0

Customer did not leave a comment.

Hugh Douglass 
Rating:
3.0

Customer did not leave a comment.

SALVADOR ROBLES 
Rating:
5.0

Customer did not leave a comment.

Patrick Sansaricq 
Rating:
1.0

Service was extremely rude and poor. The attitude of the employee guarantees that I will never refer or come to this location again even when my job requires something close.

Taylor Terpstra 
Rating:
5.0

Lady was nice and helpful, my go to Uhaul destination 👍

Mason Starkey 
Rating:
5.0

It was an easy process. The lady that helped me (I can’t remember her name but her dog Cowboy was adorable.) was very nice and helpful. She gave me return options and said call if I had any trouble. It was a great experience.

Susan Stanford 
Rating:
5.0

I thought the location was great employee was great I dropped off after hours I love that there was a map to tell you where to park it and where the drop off key was but I can see some people that are not experienced with the bigger trucks being intimidated by the drop off area overall location was excellent employee was excellent

Brandon Rosales 
Rating:
5.0

Customer did not leave a comment.

Donna L Willeke 
Rating:
5.0

prompt service, zero issues, easy transaction

Terry Crocker 
Rating:
5.0

Customer did not leave a comment.

Rachelle Raglin 
Rating:
4.0

Customer did not leave a comment.

James Cooper 
Rating:
2.0

The entrance stated to turn in was blocked with cones so could not turn in there.. just left the truck with the rest... no real instructions where to leave it... You folks really need to get your shit together...

Jeffery Kirk 
Rating:
5.0

n/a

Diana Lockridge 
Rating:
4.0

Customer did not leave a comment.

Michael Lohmann 
Rating:
4.0

The lady manager is very helpful when hooking up everything

REGINALD BROOKS 
Rating:
5.0

Great lady

ARMANDO HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

ralph thoede 
Rating:
1.0

Communication is key. I was not told anything about possibility of having to self check-in upon return, or how to do it. Had to figure out on my own: coming right up on 24 hours, I was injured, plus, it was 100+ degrees. NOT an enjoyable experience. There was a bunch of dirt inside the truck storage area - it took 15 minutes to sweep and clean so we could load our furniture.

delaney murphy 
Rating:
5.0

all was great thanks

William Neffendorf 
Rating:
5.0

None

Miguel Hernandez 
Rating:
1.0

Customer did not leave a comment.

sean moore 
Rating:
5.0

Had an easy time renting the equipment.

Robin Perez 
No reviews have been submitted for this location.

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