Customer Reviews for Owls Truck Tire Service LLC
(U-Haul Neighborhood Dealer)

308 reviews

2537 Wyandotte Rd   Willow Grove, PA 19090

(215) 395-6467

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(215) 395-6467

2537 Wyandotte Rd
Willow Grove, PA 19090

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Yaroslav D. 
Rating:
5.0

Customer did not leave a comment.

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
4.0

Van was clean on the interior but the exterior was dirty. It had not rained for at least 5 days prior to the rental so there was adequate time for a wash. The radio was not working. People were friendly.

albert R. 
Rating:
5.0

Always a great experience at Owl's. Smooth and easy.

Joe D. 
Rating:
5.0

Even more indoor plants would be nice. It's hard to exceed or improve upon such excellent service. The brand new truck was really nice too!

Alexander M. 
Rating:
1.0

I was heavily overcharged I only drove the uhaul for 30 miles and was charged $157, the movers that I booked with uhaul broke my couch and didn't have any tools to dissemble my bed. They promised they would go back and get the bed but bailed. I waited close to 2 hours for them to arrive at the second location. Then had to go disassemble my bed myself despite me paying them extra. The process to return the Uhaul was also not straight forward and tedious. There was a lot of distressed involved with this move and I'm definitely not going to use uhaul nor movers associated with uhaul again.

Edmillie J. 
Rating:
5.0

Exceeded every expectation. Owner of location, Alvin came in on his day off to personally ensure my rental experience went smoothly. Great experience all around.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

charles C. 
Rating:
3.0

Customer did not leave a comment.

Nathan L. 
Rating:
2.0

Customer did not leave a comment.

Terence O. 
Rating:
4.0

Customer did not leave a comment.

mike M. 
Rating:
4.0

Customer did not leave a comment.

mike M. 
Rating:
5.0

I rented a u-haul from then 5 years ago, and they are so good that I remembered them that many years later

Barbara G. 
Rating:
3.0

Fast and friendly . Great customer service !

Benita L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas Z. 
Rating:
5.0

Nothing! Everything went well... Awesome experience!!! 😃

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

mark D. 
Rating:
5.0

Friendly would use again

barba R. 
Rating:
5.0

Al was very responsive and took care of everything in great fashion. The van was clean and very spacious.

Don A. 
Rating:
5.0

Nothing they were very professional and I would tell everyone to use them. Nicest people I've ever met

Charles F. 
Rating:
1.0

I hated it

ANA S. 
Rating:
5.0

Service was perfect. Clean trucks, courteous staff.

micheal C. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Staff was friendly and helpful, everything went smoothly. Happy with this location, would go there again.

Barry A. 
Rating:
3.0

I had major issues with the Uhaul app, making it hard to review the site. The van was marked up with dozens of prior dents and dings, I was disappointed the van was so beat up.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

I was very impressed with the brand new trailers. They are much easier to connect and haul, have a smoother ride and better contact points for straps inside the shell.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Dom A. 
Rating:
1.0

The van wouldn't start once it was loaded. We got stuck in the pouring rain at night in the storage place lot and had to leave the van fully loaded overnight. We had to come back the next day while some fixed the van once again in the pouring rain. We couldn't even unload the van until my son got of from work so once again we were out working hard to move until 9at night! I'm 66 years old it's is taking me days to recuperate as I am the only caregiver to my special needs 70 years old cousin. My body just cannot take the strain anymore. I feel worse for my sons who had to work both days, They were exhausted!!

SHARON T. 
Rating:
5.0

Customer did not leave a comment.

DOLORES Y. 
Rating:
3.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Jimin S. 
Rating:
4.0

The customer service reps were very nice and accommodating.

Joseph D. 
Rating:
4.0

Vehicle exterior needed washed, cracked passenger side mirror and driver door was mis-aligned so there was considerable wind noise.

Harry A. 
Rating:
5.0

Customer did not leave a comment.

Francis B. 
Rating:
1.0

I reserved a 15 ft truck paid for a 15 truck .Got there they have a small truck for $19.95 .I really needed the bigger truck .the tires were not filled right .I had to tell them twice about the tire pressure. They filled the tires .I was there for almost 40 minutes. The owner kept saying he was going to cancel my order .but if he did I would not of been able to rent another truck at another U-Haul place just because of the time of day. It was already after 6pm and the place would of been closed. And I really needed the truck for that evening.My Mom had passed away and I was donating her belongings.i only had help that evening to load the truck. And I had work the next day. And return the truck by 12 pm so with that being said having the smaller truck I had to go back and forth a couple of trips .if I would of had the truck I requested I could of gotten everything in one trip. NOT A HAPPY CUSTOMER.

Deborah E. 
Rating:
5.0

Owner was very friendly and attentive to my needs as a customer.

Shemira B. 
Rating:
3.0

We were charged $50 over our quote. Not happy

SAMANTHA MELISSA F. 
Rating:
3.0

It took 30 minutes to do the virtual checkout of the vehicle. I've used other locations where it was quick and easy. Could have been the uhaul sites issue but it was very frustrating

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Desmond W. 
Rating:
5.0

The staff was extremely friendly and helpful. 10/10 customer service!

Michael C. 
Rating:
5.0

Alvin was really helpful throughout the process.

Hillary L. 
Rating:
5.0

Customer did not leave a comment.

Loren H. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

michael A. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

The location itself was fine but my whole over all experience with UHAUL was awful. It started with booking, I booked online prior to my rental because I was moving. First, 2 days before my move I got a phone call stating that there was NO trucks in my area in the size I needed. They basically told me it was the smaller truck or nothing. At this point I had no choice but to take it. Next the day of my booking a get a text that my location of pick up had changed and the time was changed for 8am to 10am because the location did not open until 10:00am. Again big problem for me because I was moving for New York to Philly. I called customer service to ask them why they had changed my location and they stated they didn't have any trucks available in the location I booked. So I had to postpone my move 2 hours and go 25 minutes out of my way to pick up a truck. When I got the location to get the truck, I did all the paper work for them to tell me that they didn't have the two furniture dolly's I had rented. So now I had to go to home depot and rent dolly's on top of it all which delayed my move another half hour. When I called customer service the second time I waited on hold for 19 minutes only to be hung up and transferred back to hold for another 39 minutes. This whole experience was an absolute nightmare. I will never ever ever use U-Haul again. They are unreliable and service is horrible.

Steven T. 
Rating:
5.0

The owners of this facility was nice and very professional. My reservation was in the system and I was given the contract via an email on my phone. Pretty easy. The owner, Alvin, explained everything to me about the start up of the 15' foot truck (turn off the tow/haul button), the gas tank and 11ft height clearance before I drove off.

James G. 
Rating:
5.0

Excellent customer service

SHANA B. 
Rating:
5.0

Customer did not leave a comment.

chris S. 
Rating:
4.0

Customer did not leave a comment.

Gordon L. 
Rating:
5.0

not much

Gil C. 
Rating:
5.0

Offer free use of WiFi while trying to open the U-Haul app. The area was a dead zone for my T-Mobile service.

Richard B. 
Rating:
5.0

Without question this experience was my best ever at a rental agency. Great service indeed! The fella working the counter couldn't have been nicer.

Russell B. 
Rating:
5.0

Best UHaul experience I've ever had! The people at Owls are awesome and care about the customer

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Brock W. 
Rating:
5.0

Customer did not leave a comment.

theresa W. 
Rating:
5.0

Customer did not leave a comment.

Leon T. 
Rating:
5.0

The alignment of the truck was horrid. I had to drive with the wheel quarter turned to the left and the truck kept veering to the right. This should be checked and fixed before giving to a customer.

Kevin M. 
Rating:
5.0

Owls Truck service was great. The general UHaul website is awful.

Tracy M. 
Rating:
5.0

Customer did not leave a comment.

jay B. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Always professional

peter C. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
4.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

Zachary N. 
Rating:
5.0

Everyone at Owls was great. The mobile app for returning the equipment was awful! I spent 15 minutes trying to upload an odometer and fuel gauge photo and was about to just give up and leave without doing the return at all. Thankfully the gentleman that checked me out in the morning returned with some additional trucks and was able to handle the return for me. Even he acknowledged the app is sub par. Please fix the photo submitting issue. For example, if after 5 tries isn't working, allow the user to continue without it or something.

TODD S. 
Rating:
5.0

The entire process was 5⭐️

Janice C. 
Rating:
5.0

Nothing all was well Manager very nice an helpful.

Shalonda B. 
Rating:
5.0

Customer did not leave a comment.

TRICIA F. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Being extra money cause trucks guzzle gas, like a sailor on they first night home! Lol other than that it was awesome! People was awesome an so was the truck! Bomb.com!

Shareef B. 
Rating:
5.0

Excellent service… good people!

Edible A. 
Rating:
1.0

I was charged $14.00 safe move insurance and I declined this additional fee on U-Haul Contract 92902627 while in the dealers office. I had a witnessed with me when I declined this addition fee. ALSO I was not informed of the "destination miles" which I went over. This is my fault for not reading the U-Haul contract prior to leaving the pick-up location. This entire U-Haul experience from originally making the reservation via the phone through the 800 line representative through the being charged an additional $14 was horrible I promise not to use U-Haul in the future. You telephone operators are rude and lack listening or problem solving skills. Last time I do business with this company. Budget was cheaper and I stay with what I thought was a reputable company.

FRANK R. 
Rating:
2.0

There's no gas on the vehicle truck number TM6866M The gas tank is on empty The mileage are 35274

LUIS C. 
Rating:
5.0

Very easy experience and extremely friendly and helpful staff. Thanks so much!!

EILEEN M. 
Rating:
5.0

Worked out great

Robert F. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Umar A. 
Rating:
4.0

I never received my balance back to my card. Nor did I receive an exit receipt with my balance and summary sheet.

Lisa M. 
Rating:
5.0

This has nothing to do with the site that I picked it up from - but my guaranteed reservation moved my site to a spot 1 hour out of the way from where I scheduled it. Not cool. Again the site and the manager were excellent.

Jeffrey B. 
Rating:
4.0

Said our uhaul was not returned when it was

Bryan H. 
Rating:
5.0

The gentleman that helped e was very nice. He explained everything to me.

KELLY C. 
Rating:
5.0

Honestly, nothing. I will always use this facility and I will recommend to friends, family. This was my first experience with U-Haul and it was perfect!!!!!

ELLENR K. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN G. 
Rating:
3.0

Customer did not leave a comment.

CONNOR R. 
Rating:
4.0

The online check-in process was not very smooth, but luckily the location employee was able to help me remotely.

Kaitlin W. 
Rating:
5.0

Customer did not leave a comment.

Kristina R. 
Rating:
3.0

Customer did not leave a comment.

RAYMUNDO A. 
Rating:
4.0

Customer did not leave a comment.

GLENN C. 
Rating:
5.0

This location was great and customer service was awesome but I was charged around $100 for a rental I returned the same day that me and the locations employee were trying to figure out why I was charged so much.

Allie B. 
Rating:
5.0

Nothing to improve. Great experience, very easy. In and out, keep up the great work!

JAY M. 
Rating:
2.0

The location I used was not open for business. Fortunately, I was able to get a representative to provide me with instructions to access a truck remotely. It took almost an hour to leave with the vehicle

Jermaine B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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