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Justin J
Customer Reviews for Out O Space Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No problems at all
Russell NMoney.
clifford dThe appliance dolly was an issue. I ask the rep at that was checking me out if the dolly was working properly he said yes. I got it to my house and attempted to use it and one of the D rings was missing and was not able to use. I called the rep and he attempted to get me another, the main store was not answering and he got the 800 uhaul and he was told to send me to that dealer they had 5 in stock. When I arrived at the dealer, the rep that assisted me was furious that I was there to take of of theirs and had not gotten a call. The rep at this location tried to give me one that was somewhat broken and I asked for the working one and he again got very irate. This was not a very easy experience and very uncomfortable for me being placed in the middle of the management issues.
Francine MI had to go to another location because they said they didn’t have room for the trailer. Very inconvenient and disappointing. Took time out of my busy day.
Jeffrey HCustomer service was excellent. Cargo van was infested with roaches. Seemed like it may have been recently "fogged" with insect killer, but the roaches prevailed.
Franklin LJohn was great. His customer interaction is as good as I have experienced. Very professional.
PAUL HEasy. I'm a loyal customer.
Clifford DJohn was very helpful and I had no problem getting things tooken care of.
Stephanie PNa
John BLocation was great, however, we had booked starting at 12pm and even received a confirmation email with the correct time. But when we went to pick it up, it said 4:45pm. So, we had to call and get it fixed! Definitely a delay! Other than that, all was well!
Justin SI took truck back a day early and you charged me another $21 dollars because they weren’t open on Sunday You have lost a long time customer
Robert BThe nicest folks and a great UHaul location !
WILLIAM HEverything was intact and I was very pleased don't see anything that need improvement on.
Veronica MReserved a dolly along with a truck. My mistake was not checking the truck to make sure the dolly was included before I left. I didn’t have the equipment I had reserved for the entirety of my purchase and was still charged for it. I called once I realized the error so my bill could be corrected and I never received a call back. Upon return of the truck I told them once again that I had called and no dolly was included with my rental and if I could get that refunded since I was not able to use it. I was told no and then charged for the equipment that I never had possession of, very disappointing and poor customer service.
Dana OThe mobile phone 24/7 vehicle checkout needs to be streamlined and made easier. I had to take my selfie (step 1) 9 times before the program told me it was clear and I could move to next photo. Luckily the photo of front of driver license was easy, then it wanted a SCAN of the back of the license...why not a PHOTO? I was told later that day by an employee that there was a "link" on the phone screen to allow it to scan...I looked for it and didn't see it. Couldn't continue because I couldn't scan. Why can't the photos of the license be done ahead of time and uploaded when the reservation is made, rather than at pickup? It's not the first time I've had issues with this 24/7 checkout. Luckily the checkin went just fine, taking and uploading pix of the interior and exterior of the vehicle...except it was raining at the time. This system needs to be reviewed and made easier and quicker.
Greg VI had ordered moving blankets, which I was charged for, but there were non available. We had to drive to another location for the blankets.
Uwe BNothing
Rhonda Doffice opened late. the truck had problems with a tire out of balance. it was a very rough ride. there is no way this was not reported by the previous renter. there was a very newer truck available, but he went to the back and brought out this truck which was not road ready.
Michael AIt was difficult to do the online check-in it wasn’t an easy process
Eva LThe office was immaculate and the associate was delightful!!
Holli SIt’s hard to reserve & rent the pick up truck. We had to wait for one to be available. After our 2 day rental, We didn’t finish moving & needed to keep the truck for another day. We couldn’t because there were no more that size. The pick up just isn’t available very mch.
tj dWe asked for a smaller truck and got the 20 foot it was too big for our needs but overall a good experience
Robert VThere are very few parking spots.
Opal AVery close location to my move to my house. Small lot but great customer service
BRIDGETT PGentleman at Out o' Space storage was wonderful, he went beyond what was expected of him in terms of customer service. Thanks!
RAYMOND BNONE. GREAT CUSTOMER SERVICE
DAVE SExcellent customer service. The truck needed repair but was still operable. The service rep was exceptional.
Melissa SNothing to add. Just dropped off.
WILLIAM HIt was quiet difficult to take photos and to know what does it count as previous damage when we picked up the vehicle
Michael SFriendly, professional service.
Ron VVery busy. They need help. I just handed my paper work in and left. But received a email message of acknowledging the return
kevin lCruise control would be a great addition!
FRANK HHad to request assistance in hooking up traler
Christopher HSuper easy drop off
KIMBERLY HMake sure the gas tank in on full
Tammie RThe gentleman working there was friendly and professional will use again
Joel HThe 26ft truck was excellent.
Randy CReturned Sunday when they were closed which was one day late. Got charged for two days because it was an hour past 24 hours late. Also added charges for cleaning even though it was spotless and for returning when they were closed. From now on I will stick to Penske rentals because Uhaul is a joke of a company.
timothy Ncomputer problems made check in take way too long
Eugene RFirst time renting from you guys, what a great experience! You guys make it very easy and the car trailer was super easy to operate! Thank you!
Thomas HAttendant was not helpful just told us to call 1 800 number....then waiting over an hr on the line no one answered we figured it out on our own......not customer friendly if issues come up.......
Lisa WSmelly and too expensive
Haleigh TThe internet pickup and return is horrible. It would work much better in the APP.. The ladies on the phone are awesome!
Jim RVery nice and helpful personnel.
Patricia EI was assisted by John. He is always a pleasure to deal with.
Mark DThey where very rude and would not help a 68 year old woman lift the trailer off the hitch. They also talked down to her.
Jennifer BKeep up that great customer service!
DASHEAN CAgent was fabulous
LARA BJohn and staff was exceptional, positive attitude and willing to help.
Sean OExcellent Service
pierre ZIt is an excellent location. Could use a variety of moving vehicles, such as pickup trucks and vans.
Mary W