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Tyson Y
Customer Reviews for Ottawa Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service.
Joshua HSee notes in computer for my account
Cindy BThe truck was to be dropped off in one location and the keys in another location. This was not explained by the instructions. Only discovered once I arrived at the wrong location.
Joshue RWas told to drop off truck at this location, but when I got there was told to take it to another location, 5 miles away, not happy
DENNIS CThis is not the address the vehicle was at. Much confusion was caused by keeping vehicles at a different location.
Mike SImprove communication
Dominic GGood job
James MThe employee was amazing. Great advice and very helpful
ALYSSA Rtoo tight of space and no where to park. No direction on where to park.
Andrew MDropped off while location was closed.
Rick CAttendant was very helpful and answered all our questions.
limda sLocation of pick up is wrong and no lock box for code. Worst experience ever and never again, u need to make this right with me..
ross vJackie fabulous to work with! Hire more fabulous employees like her! Being able to leave the truck at their facility and simply pick it up when we needed it was so helpful too! The folks at Aaron’s in Athens where we dropped the vehicle off were a deLIGHT to interact with too!
Jessica SI ordered a 15 foot truck,the representative told me I would be notified a couple days before the move to confirm.I called them the day before the move and was informed they didn’t have a 15,they would let me use a larger truck for same price. Okay that was fine,but really did not want or need such a large truck. My suggestion is that they do notify client more than one day if they are going switch sizes. On a positive note I messed up the time and they allowed my nephew to pick up the truck,so thank you for that.
PAT BWe were told by the owner that the office opened up at 7am. We got there at 8 ready to get started on a hot day but they were not there until 9 a.m. They also did not tell us that there was not a jack for the trailer. My husband is just 60 but we were glad to have the help of our son to take the loaded trailer off the truck. Good trailer . Nice and clean.
Timothy SAfter dropping the truck off we were asked to bring it to their permanent location approximately 4 miles away. That should not have been our job that should have been the job of the people receiving the track. We only did it because we are kind people.
elizabeth cFriendlier clerk
linda jName of business has changed. It is now a Lawn Care business.
Rick CTruck needed new windshield wipers. Thats it overall 5 out 5
Austin WTerry and his crew always take great care of me. I have been there before and I will be back. Thanks!
MARK DRoll door was open and inside of box was dirty when I got the truck. It was not at the location that I signed up for and had tons of packing blankets I didn't want in it. I had to go an extra 40 miles because of it not being in the location I signed up for and I had to pay for that!
Chad STerry and his staff do a great job!
MARK DHard to find, signage not visible
Diane CEasliy prepared online ahead of time and in and out the door in 10 minutes.
Mark BEnsure that the location has the trucks that are booked online, and clarify that the office location and vehicle locations are NOT the same.
Richard TI made the reservation in Findlay and was not happy that I had to drive to Ottawa to pick up. Then I had to drive 2 more miles to actually get the truck.
Linda YIt's a little tight with the larger trucks backing in from 224, but that's the only complaint.
Collin HKeep doing what you're doing
Angel SExcellent customer service!
JESSE BA very simple process to rent the truck as well as to return the truck. The staff was very friendly and helpful. Thank You
JAN ONeed to have a explanation of how to drop off equipment after hours.
Keith TNeeds explanation for drop off location and key drop, easy once learned
Keith TIt wasn't the people this time, it was the fact I had to drive across town where there was no one to help me. It would be okay if there was a crank on these, but even for a man, they are difficult to get off the hitch. Had to call the police, thank goodness they were super about it.
Jane pLocation was closed so could not evaluate. It appeared very clean however.
jeff aI ordered an appliance dolly, all they had was a small regular dolly, they did not offer to refund the difference OR make it up to me in any way. The individual that help me just said "well, I only have what I have." It made moving out of a 2nd story apartment very difficult.
Katherine HThe equipment was clean, HOWEVER they did not have the moving blankets requested (booked the truck 9 days in advance and asked for 48, got 30). Also requested a Defiance location pick-up and had to drive 60 miles round trip the day before the truck had been requested for use to get the truck. The air conditioning in the truck had obviously not been checked as it was 80+ degrees outside and the truck had NO air conditioning.
Anthony MThe problem was u charged me more and said it was not returned when it was returned the same day at the drop off location
hope hEverything was0k!
Gene Bnothing. costumer service was great.
David FThe people were very nice. The office is on the east side of town and the trailer was located on the south side of town. It is not a huge distance, maybe 2 miles, but odd. Also, no U-Haul staff is at the south side location, so I had to hitch the trailer myself. Not a big deal, but different.
TIMOTHY SFriendly staff. But, equipment and office are in 2 separate locations across town from each other (approx. 2 miles). No staff is available at equipment location to assist in hookup, inspection, or return; even during regular business hours.
DWAYNE N