Customer Reviews for Racemaster Engineering
(U-Haul Neighborhood Dealer)

523 reviews

2630 County Rte 7   Oswego, NY 13126

(315) 343-0851

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(315) 343-0851

2630 County Rte 7
Oswego, NY 13126

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M 
Rating:
5.0

The transmission was not shifting right

Daniel m 
Rating:
5.0

Customer did not leave a comment.

Ann F 
Rating:
5.0

ty,for the good service

DOMINIC P 
Rating:
5.0

Owner was extremely helpful and friendly.

JENNA D 
Rating:
5.0

Everything was great. Owners were friendly, helpful and professional. Vehicle was very clean and ran well. Move went great!

Diane S 
Rating:
4.0

SUGGESTED IMPROVEMENTS: USE THE K.I.S.S. PRINCIPLE. DO NOT SUBJECT THE USER TO FIVE PAGES OF UPSELLING. DO NOT MAKE THE "CONTINUE WITH YOUR ORDER BUTTON A SMALL HYPERLINK BENEATH THE LARGER BUTTON TO BUY MORE. KEEP UPDATING THE APP UNTIL IT WORKS. TRAIN EMPLOYEES TO NOT LIE TO CUSTOMERS ABOUT BECOMING FRUSTRATED. EMPOWER EMPLOYEES TO ACTUALLY BE ABLE TO HELP OR COMPENSATE CUSTOMERS WHO ARE EXPERIENCING DIFFICULTIES WITH THE CLUNKY SOPS OF UHAUL SO THAT A POOR EXPERIENCE CAN BE MITIGATED. UHAUL'S TECHNOLOGY HAD ISSUES ON BOTH THE PICKUP AND RETURN. 1-2 HOURS OF MY TIME WAS WASTED. ONE EMPLOYEE CALLED MY WIFE AND EXPRESSED FRUSTRATION AND RUDENESS (THIS WAS THREE PEOPLE UP THE MANAGEMENT CHAIN. WHEN YOU ARE RUNNING A BUSINESS, PROVIDING FOR OTHERS, AND ON A TIMELINE, A $50 REBATE CHECK DOESN'T COVER OR COMPENSATE FOR THE PERSONAL TIME LOST, THE EXTRA TIME LABORERS ARE ON THE CLOCK, THE INCONVIENENCE TO CUSTOMERS, AND THE TARNISHING OF THE REPUTATION OF OUR BUSINESS DUE TO UHAUL'S OVERCOMPLICATED TECH WHICH IS KNOWN TO HAVE BUGS. USING A BROKEN APP AND TALKING TO 3 DIFFERENT PEOPLE SHOULD NOT BE NEEDED TO ACQUIRE A 3 DIGIT CODE TO UNLOCK A LOCK BOX TO GET THE KEY FOR THE TRUCK AFTER HOURS. I AM DISSAPPOINTED. UHAUL HAS SO MUCH POTENTIAL AND I LIKE TO GIVE BUSINESS TO THE LOCAL SITES, BUT AFTER THIS EXPERIENCE (AND THE ONE BEFORE), I AM LOOKING FORWARD TO RENTING FROM PENSKI AND BUDGET.

Andrew H 
Rating:
5.0

Nothing it was perfect !

Barbara K 
Rating:
1.0

overcharged, putting it in dispute

Rakesh R 
Rating:
5.0

Any time I need a uhaul I will always go there for a truck I won't go anywhere else

Cindy S 
Rating:
5.0

Customer did not leave a comment.

Serena F 
Rating:
5.0

Everything was just as expected. No change needed with this supplier

Renate L 
Rating:
5.0

Great place to get a Uhaul from. Enjoyed talking with the owner. Will recommend to anyone in the area that needs to rent a Uhual

Nathan S 
Rating:
5.0

Jim runs an exceptional business for Uhaul. Easy to work with, great customer experience! Thank you!

JAMES G 
Rating:
5.0

Customer did not leave a comment.

Ziera T 
Rating:
5.0

Customer did not leave a comment.

Timothy S 
Rating:
5.0

Always the best at this location

Michael C 
Rating:
5.0

Not a thing, Racemaster was a pleasure to work with.

JOHN W 
Rating:
5.0

Jim was pleasant and helpful

Robert K 
Rating:
5.0

Very easy and kind people working there.

Mary F 
Rating:
5.0

Customer did not leave a comment.

tracy m 
Rating:
5.0

The location was great and process was very smooth. Owners were very courteous and professional. Recommend this location if you are in the Oswego, NY area.

Lynn B 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M 
Rating:
5.0

Customer did not leave a comment.

erin c 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Love Racemaster. I’ve gotten all my uhauls there in the past six years. Always gives excellent customer service

Amber S 
Rating:
5.0

Customer did not leave a comment.

Antony M 
Rating:
3.0

Customer did not leave a comment.

Pero M 
Rating:
5.0

Great experience every time.

Michael C 
Rating:
5.0

Clean the inside of the windshields

Linda S 
Rating:
5.0

Manager, Mr. Paternosky, went out of his way to make the experience of renting a U Haul from him exceptional. I would and will use this location for my future UHaul rentals.

MARTIN T 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M 
Rating:
5.0

Customer did not leave a comment.

T J 
Rating:
5.0

My chosen uhaul guy is awesome! I couldn't ask for any quicker and efficient service to assist with my extremely busy schedule.

JUSTIN K 
Rating:
4.0

Owner was pleasant and helpful

Anthony K 
Rating:
5.0

Awesome customer service. I had my confirmation changed twice. Jim was very good to me. He took time to help and really cares for his customers.

Kenneth W 
Rating:
5.0

The process was extremely simple and the owner of the establishment was nothing short of amazing! Will definitely be using them again for any uhaul needs!

Shawna F 
Rating:
3.0

Customer did not leave a comment.

Joanne M 
Rating:
5.0

Customer did not leave a comment.

MATTHEWHYMAN F 
Rating:
4.0

Customer did not leave a comment.

Kenneth N 
Rating:
5.0

NA

Stacey C 
Rating:
5.0

Customer did not leave a comment.

THERESA M 
Rating:
3.0

Shouldn’t be so expensive

Stacey C 
Rating:
5.0

Customer did not leave a comment.

deborah h 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
3.0

Customer did not leave a comment.

Kelly F 
Rating:
5.0

Customer did not leave a comment.

douglas g 
Rating:
5.0

Customer did not leave a comment.

Matthew F 
Rating:
5.0

Customer did not leave a comment.

Kristen F 
Rating:
5.0

Customer did not leave a comment.

Matthew F 
Rating:
5.0

Customer did not leave a comment.

Robert O 
Rating:
5.0

Excellent customer service will be renting again from this location

JEANNE H 
Rating:
5.0

I will rent from this location in the future. The owner was awesome!!

JONATHAN B 
Rating:
5.0

Customer did not leave a comment.

mike b 
Rating:
2.0

Complaint already filed.

theresa M 
Rating:
5.0

Customer did not leave a comment.

ROSS S 
Rating:
5.0

Customer did not leave a comment.

Delvis V 
Rating:
5.0

Customer did not leave a comment.

JEFFERY R 
Rating:
5.0

My mom drove the uhaul and when the speed limit was 40 all she said was it felt like the whole thing was rattling.

Eternity E 
Rating:
5.0

Customer did not leave a comment.

ERNEST P 
Rating:
5.0

Customer did not leave a comment.

Holly T 
Rating:
5.0

Customer did not leave a comment.

MATTHEWHYMAN F 
Rating:
5.0

Customer did not leave a comment.

Cate T 
Rating:
5.0

Everything was great, nothing needs to be improved.

david s 
Rating:
5.0

Jim Paternoster gave us fast, friendly, and professional service! Thank you!

GEOFF M 
Rating:
5.0

Customer did not leave a comment.

stephanie j 
Rating:
5.0

Customer did not leave a comment.

MATTHEWHYMAN F 
Rating:
5.0

Nothing everything went smoothly!! Great place to rent a U Haul

John M 
Rating:
5.0

This uhaul location the best, always 100% dependable and friendly

Michael C 
Rating:
5.0

Customer did not leave a comment.

Matthew F 
Rating:
5.0

Super service again and again! Great people to do budiness with

ROB T 
Rating:
5.0

Excellent Service !

TIM H 
Rating:
3.0

The U-Haul I rented felt very unsafe to drive. The steering wheel was really shaky and so was the whole front end of the truck. This is obviously something that U-Haul would need to rectify, not the place I picked the uhaul up at.

Brittany P 
Rating:
5.0

Rented alot from Racemaster Jim is extremely helpful and super accommadating

ROB T 
Rating:
5.0

Customer did not leave a comment.

Matthew D 
Rating:
5.0

Customer did not leave a comment.

NYS D 
Rating:
5.0

Second time renting from Jim @ Racemaster, would highly recommend.

John W 
Rating:
5.0

had a landlord problem and the owner helped us get the right truck. nice guy

HARRY D 
Rating:
5.0

Have rented a variety of vehicles from this location and it is always a positive experience!

Lee W 
Rating:
5.0

I was confused but Jim made everything clear. He was great.

VICKI G 
Rating:
4.0

Jim is a good guy and took very good care of me setting it up

JIM M 
Rating:
1.0

Guy was very rude. A complete Asshole.

John L 
Rating:
3.0

Customer did not leave a comment.

Michelle J 
Rating:
5.0

Customer did not leave a comment.

KAYTRYN F 
Rating:
3.0

dealer distance to far to be useful

Sue H 
Rating:
5.0

Easy and fast, Jim is great to deal with.

John W 
Rating:
5.0

Customer did not leave a comment.

Catherine M 
Rating:
5.0

Customer did not leave a comment.

dawn l 
Rating:
5.0

This location was fast. Had me checked out in under a minute.

JASON K 
Rating:
2.0

Remove snow from the lot

Michael W 
Rating:
5.0

Had some issues and Jim went out of his way to solve them.

MATT T 
Rating:
2.0

Needed new oil, van had terrible MPG, took 60 miles to use 1/2 tank. Smelled like smoke. Attendants hands were filthy but was a nice guy. Place was also pretty dirty.

Thomas C 
Rating:
1.0

I was going about 12 miles away and back and am charged 75$ I didn't even go far enough to be charged that...the truck check engine light was on and the trucks couldn't be dropped anywhere else but his spot...the 75$ is a problem I'll be calling customer service later I shouldn't have been charged 40 over the rental I did not drive that far I've rented uhauls from Liverpool and paid as much going farther than I did this week

Kari H 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Return customer. Very satisfied!

Rebecca V 
Rating:
3.0

Several people waiting in line on Saturday morning - staff could use help during busy time so as not to impact customers time requirements.

Richard C 
Rating:
3.0

I specifically declined the extra 8 dollars in insurance when booking. I was charged that fee anyway and never authorized it at any point.

Joshua D 
Rating:
5.0

Everything about the process was courteous and professional. The service Jim provided was excellent.

James K 
Rating:
5.0

Customer did not leave a comment.

Dakota S 
No reviews have been submitted for this location.

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