The folks at the front counter are awesome!
PHILlip D.
Customer Reviews for Orders Road Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was excellent and the cargo van was nice and clean will go to this location again
Judith T.I rent trucks here every week for work. They always have what I need, and the customer service is excellent. Highly recommend!!
Lyndsey L.The guy at the location was great and very helpful.
Samuel J.I like the guys at that location. Friendly and helpful.
steve F.Owner of this location is went above and beyond!! Courteous Professional and excellent customer service. It was a joy to meet him!! Highly recommend Orders Road Sunoco location
Darlene C.I actually started with a reservation at Marathon on 62. After standing there over an hour they told me they had no trucks available and I had a reservation confirmation. They basically told me that I was out of luck and tried to send me on my way. I was dismissed and I was NOT at all happy with the treatment I received. At that point the dealer sent me to Sunoco on Orders Rd and I spoke with Bubba! He was absolutely amazing! He got us into a rental and managed to advocate for me to get a discount for all my trouble and wasted time. He was extremely friendly and so very helpful. We use truck rentals frequently and from now on I will be going to Bubba!!!
Sherry D.Happy to give these guys the 5 stars that they deserve! My go to Uhaul spot, the best in Columbus.
LYNDSEY L.Top notch customer service! Always ready and willing to help. Can't say enough good things about these guys!!
LYNDSEY L.My preferred uhaul spot, I rent sometimes multiple times a week. Always 10/10 service. Highly recommend.
LYNDSEY L.I rent trucks almost weekly and this is my preferred location. They always have what I need, and they're so friendly and helpful!
LYNDSEY L.Great store. Fast service and easy transaction. Nice to fill up truck at drop off and price was cheaper than up the road.
Kenneth R.Was charged for 18 miles didn't drive have to go back and deal with them over this situation
Paul S.The place is filled with cigarette smoke. It is not clean.
Denise S.fast service, ease in and out.
RICHARD S.Guy in charge was awesome,great service. Will be returning in the future if needed and will recommend him to friends and family.
Amanda H.No need to go anywhere else. They always have what I need and are so friendly and helpful!
LYNDSEY L.Super nice people and super convenient. Will rent again from this location
James G.Easily 5 stars, these guys make it super easy and fast. Highly recommend.
Lyndsey L.10/10 service, fast and friendly customer service, these guys are great, always make the process smooth and quick.
Lyndsey L.Great customer service
Peter K.Best place to rent in Grove City/ Columbus
Ryan M.convenient location, mobile check in did not work, finally went into the desk to get help
Holly R.These gentlemen are always so pleasant and helpful. This is the only Uhaul location we recommend to our family and friends. Thank you so much for help.
Debbie M.Nafez and Sam are always so kind and helpful. I will always get my trucks here!
LYNDSEY L.I'll definitely use this location again if I need to and would definitely recommend to anyone I know
Marzel A.Very easy and very quick. It couldn't have been better! Thank you for everything.
Michael K.Great service!! Good location...
Kellie W.Best customer service ever and price wise it is very good.
KHALID M.Nothing needed. The employees at Orders Road Sunoco were awesome and a pleasure to work with.
tammy R.I have moved too many times to count but every time I have I have used the orders road location to pick up my truck. They are fantastic people and I have never had an issue with billing or the vehicles themselves. I Definitely recommend them.
Michael J.Was very easy to reserve. Very nice and friendly. Have always used Uhaul and will always you only them!
Mary B.BAba is the best. You will fine nice people here. Lots of trucks and easy in and out.
RICHARD S.No improvement needed.
Timothy S.Best Uhaul spot in Columbus! They've got a wide selection of trucks and trailers, and they're always very friendly and accommodating.
LYNDSEY L.There is no better place to rent trucks than here
RICHARD S.The location tracker was too sensitive. I attempted to pick up the truck before the establishment opened and wouldn't recognize where I was unless I was in the building
Richard F.Thank you u-haul
HAMID M.not a thing, I have rented from this location every time I need a u haul rental. never an issue. quick turn around and the staff is professional and friendly. I definitely would recommend them and I will always use this location when in need of a rental.
Michael J.This is the best place to rent trucks, because we rent here all year long
RICHARD S.Easy process and great customer service
Alison T.The person that runs this pick up location is very personable and helpful. Great person to work with!!
David H.Driver door was hard to close, check engine light was on, engine needed a tune-up. Other than that, I had a great experience using the truck, the facility that i rented from was very professional and polite. The truck was clean - very clean - but the maintenance could have been better.
Carol B.Quick and easy hassle free rental!
SCOTT K.Sam and Buba good
CARL M.I have used U-Haul services multiple times and this by far was the worse experience. The U-Haul website wouldn't work. The person inside had me call his customer support line to get dispatched. I had to ask for the dolly's I ordered and carry them to the truck. The trucks front seat wouldn't work to adjust it forward. The person inside was not helpful. I finally got to leave with the truck over 30 minutes after my reservation which they did not extend my reservation return time due to this inconvenience. Then when I returned the site again frozen multiple times so the check out process took another 20-25 minutes and the inside person said “you should be good. It's been messing up all weekend. Just look for your receipt to your email.†So I left. It was a terrible overall experience and I will think twice before using U-Haul again.
Alyssa D.I was referred a few yrs ago and will continue to use this location when needed.
sheilla S.The gentlemen here are always super friendly and accommodating. They make the process simple and easy.
Lyndsey L.Bubba is awesome! Excellent customer service.
DANIEL H.This place did an awesome job I wouldn't improve a thing. The owner was so courteous and helpful. He even met me out at the truck when I came to return it. He told me the cost up front, and it was the same cost at the end. He emailed the receipt, and the pickup of the truck took 15 minutes and drop off took 10 minutes. Awesome place will definitely be back if I need a truck.
Troy G.Truck was nice and clean. The manager at the location was very polite/kind and professional. He made our moving experience a lot less stressful. Would highly recommend this location to friends and family. Will use this location again if truck rental services are needed.
robert B.The gentleman was on a cordless phone the entire time. He walked out to the edge of his building and pointed in the direction of where to unhook and leave the trailer. After we unhooked the trailer, we even went back in to see if he planned on coming out to inspect the trailer and confirm it's return and he just said “I'll take care of itâ€. We went ahead and took photos and completed the return online to be safe, since we had no idea if or when the gentleman would complete the return. This was no fault on Uhaul, the independent vendor just didn't want to be bothered with it at that time and it appeared that he might have been the only worker and the gas station was busy.
Tracy C.Lot was very small and filled with so many U-Hauls I had to ask the attendant to help me park my U-Haul because there were no spaces available. The gentleman was very friendly and very helpful but he didn't register my return of the U-Haul until I called the 1-800 U-Haul number and complained about it two days later. If I hadn't noticed, I would probably have started getting charged for extra days even though I had returned my U-Haul in early.
Leona W.Smooth drop off
JASON M.They always have what I need, and they make the process fast and easy.
Lyndsey L.